Sky Reviews 867

Had sky tv for 3 years, sky glass inclusive as well.
Went to switch my mobile to sky and they took my money for the phone (3 mobiles as we were on a family plan previously), and then sent me an email saying my order was being cancelled.
I called to ask why my account was being cancelled before even starting on the mobile and was told “we do background checks” and that my money will be refunded in 14 days. Cancelled my TV plan too now, awful customer service

Signed up online with a few clicks on the keyboard. Unsubscribing was like trying to jump through hoops of fire. I sent a letter to Sky Ireland via registered post over a month before the expiry date of my contract with them. It was tracked, delivered and signed for but I received no confirmation of my decision from Sky Ireland. I have since received emails and a letter from Sky Ireland, demanding payment of €141.01. They don't say what it's supposed to be for but it can't be an early cancellation fee as I made it clear in my letter that I would not be renewing the contract and that was over a month before the expiry date of the contract.

Wasted 50 minutes on a call trying to get through to someone who could help with my bill!! Have never had to wait that long before to get sorted. What is going on. In the end I had to hang up as can't waste any more time on a call like that......... Whatsapp doesn't seem to be much better! If there was a better customer service perhaps the wait wouldn't be so long! Why do you have to give the same details each time you are passed around to another department.............SO FRUSTRATING and DISGUSTING CUSTOMER SERVICE

I’m really disgusted with Sky, I gave a month notice to cancel which should have ended on 19th July they turned it of on the 17th broaband two days later! I cancelled my direct debit, they insisted I pay them £55.01 I tried to phone customer service to no avail you have to pay to speak to them. I emailed quite politely still got no reply! So I paid spoke to someone I explained I wasn’t having a go at him but sky itself, who then put me through to someone else who rudely cut me off. I’d think twice before going with sky who put there prices up with out telling you! Very unsatisfied EX customer!

This was one of the most frustrating experiences of my life dealing with Sky Customer Service. Impossible to bypass automated messages and when I eventually got through to a call centre or messaging service the most simple and rudimentary requests became epic encounters characterised by misunderstanding and confusion. Nightmare - stay away from Sky. When you switch it is an easy process and you get an office in Dublin but after you are a customer, the customer service is abysmal with no consistency

For months now, my elderly mother's internet connection and phone line have been randomly disconnecting several times a day, even several times an hour.
I have attempted to contact Sky many times on her behalf to resolve this, and they have failed to do so every single time.

Most recently, 2 days ago, I contacted them via the virtual assistant. I was informed there was a fault outside the house, & prompted to book an engineer. I did this, and then yesterday, we got a text saying "We believe the issue has been resolved. If you still have an issue, call this number".

The issue had not been resolved at all, nothing had changed, the same random internet drops kept happening. But when I tried calling the number, the call centre connection was so bad that it was virtually impossible to hear the assistant. Aside from heavy static on the line and constant breaks in the connection, the assistant was making so much noise on the mouthpiece, I couldn't hear anything she was saying. It was completely impossible to have any meaningful communication and I had no option but to hang up with nothing resolved.

Then tried to contact through the WhatsApp option. The bot (again) failed to resolve anything and said I would be transferred to a "broadband expert" in about 5 minutes. Again, unsurprisingly, no "broadband expert" ever appeared. I heard nothing more, have been completely unable make any meaningful contact with any tech support, and still nothing is resolved.

Appalling service on every level.

I was looking for a home internet package when I came across Sky's offer, which seemed quite attractive. They were offering a bundle that included TV, internet with Netflix, all at a very reasonable price for the three services combined. I decided to go ahead and sign up, and the installation was completed on May 8th.

However, just a few days later, I discovered that in order to watch TV channels in HD, I’d need to pay an extra €10 per month—although they offered me the first two months free. It felt misleading, as they advertise a TV package where most of the content is in HD, but then charge extra to actually watch it in HD. I didn’t think that was fair, but I ended up subscribing to the HD package anyway.

On June 25th, I had to contact Sky again after noticing something strange in the app. It showed that my bill for July would be €253.42, and €106 for the following months. I was then informed that Sky charges two months in advance, which is why the July amount was so high. I was expecting to pay around €63 per month, so this billing structure really took me by surprise. Honestly, I still don’t fully understand how they calculate their bills.

When I tried to cancel the service, I was told that the cancellation period had already expired. Now I feel stuck in a 12-month contract that doesn’t make sense and comes with a cost that feels completely unfair.

I’m really not happy with Sky. They still haven’t resolved the issues I raised, and I regret not reading all the negative reviews and complaints about them before signing up. This whole experience has been incredibly frustrating, and I feel misled and trapped in a service that hasn’t delivered what was promised.

Useless money grabbers, no customer service I would not recommend sky Ireland to my worst enemy Navigating through their website is a nightmare, possibly deliberately designed that way.

Visiting my mother in Ireland from the UK. Twice in the last 6 months I have arrived and her broadband was down with Sky. As she is elderly- I have helped her to sort it out.

It is A SHOCKING NIGHTMARE trying to deal with Sky in Ireland. We raised an order for an engineer via her ‘My SKY’ app 3 times a day for three days and within three hours of each order raised they showed as cancelled. I called Sky 4 times. They could not tell me why the order was cancelled. They had to speak to the ‘backup team’ and call me back which three said they would do but never did. Each time a new order was raised (which was the cancelled by Sky without a call, text or email) - we’d raise a new order or the person we spoke to would raise and order or say they’d speak to backup team and that it would be 5 days from the new order raised to wait for an engineer.
Then this would be cancelled- new order raised and another 5 days to wait for an engineer.

Then this would be cancelled - new order raised and another 5 days….

You get the gist. An ongoing circular never ending roundabout of incompetence which leads to frustration. Switching to Digiwdb as I’ve had enough of Sky here on behalf of my mother. Not sure how anyone in Ireland copes with this extreme incompetence, useless call handlers , non- existent ‘backup team’, cancelling orders - NO INTERNET! In this day and age!

Affects Rung cameras, doorbell, working from home etc etc etc.

Am in the process of switching to Digiweb as reviews look good - should heed the reviews on here and steer clear of Sky as your internet Service Provider.
Will update on digiwdb in due course.

Good riddance to Sky and goodbye! 👋

You don’t deserve any customers…

Don't bother

I spent nearly an hour on the phone with Sky after I had finished work, setting up a new mobile account, data plan, and ordering an iPhone 16. The Irish gentleman I spoke with was genuinely lovely — extremely helpful and did absolutely everything for me. I really appreciated how smooth he made the process at the time.

But despite all that, after my ID was verified and I paid a €260 down payment, I got an email saying everything had been cancelled.

When I called Sky again, I was told they cancelled the entire thing because they “had no SIM to give me”. I was confused — how is that my fault? And more importantly: it was a virtual E-SIM. No physical SIM needed. How can a virtual SIM cause a full cancellation? And why didn’t the person I originally spoke to know that?

To make matters worse, now I have to wait up to two weeks (7-10 working days) to get my money back — and if I want the phone, I’ll have to go through the whole process all over again.

Honestly, this was such a waste of time, effort, and money. I did everything right — and still got left with nothing. Hugely disappointed in Sky’s system and internal communication. Be warned if you’re thinking of signing up.

Over the last year customer service is awful, people answering the phones with no communication skills, don’t listen and go in rambles just exhausting trying to get them to understand what your saying,
I will be asking for a native English speaker next time STRESFUL to say the least trying to deal with them!!
Sky sort this out!!

My father recently called to remove an excess part of the package. Overall an extremely unsatisfactory process.

- initially greeted with an ivr system that was not suited to an elderly person.
- ultimately landed on a human who was challenging to understand. They should have identified that my father was having trouble understanding them.
- asked to confirm phone and email which then turned into an assumed consent to be marketed to for further products and services. Y father said no to marketing.
- passed over to presumably the cancellation team. This led to repeating similar questions including confirming the email and phone again which in turn went into a scripted assumed marketing consent. Again my father said no.
- promptly turned into an attempt to sell broadband, having just declined to be marketed to this is unacceptable.
- eventually removed the requested sports package.

29 minute phone call to perform a 10 second operational task.

Given this service carries a premium price, that it will be used by many elderly(>80) year olds,

Sky TV needs to do much better and consumer protections need to be in place.

Extremely Disappointed – Stay Away from Sky Ireland

I signed up with Sky a couple of months ago attracted by their good prices. Unfortunately, the initial benefits are quickly disappearing. One of the main reasons I joined was because Sky assured me they would manage the cancellation of my existing Virgin Media contract.

Three months later, I’m still being charged by Virgin, and despite multiple attempts to resolve the issue with Sky, nothing has been done. Their customer support has been unhelpful and frustrating to deal with – I’ve had to chase them constantly, and there’s been zero accountability.

If you're thinking of switching to Sky, I strongly advise against it. The savings aren’t worth the headache. Terrible follow-through and poor customer service. Avoid at all costs.

Don't even know where to start. Signed up for Sky Max (1Gb), but didn't receive the Max router. Noticeably slower than my previous supplier (Vodafone), and I'm supposably getting the same speed. Called them, and after somehow managing to navigate through the horrendous automated system, I was given a ton of excuses saying that my speeds were 'awesome' and that if I want a better router, or WIFI extender, I have to buy my own. Absolute Joke.

I ported two numbers to Sky Mobile, one worked but the other sim card didn't work at all. After two hours on the phone to sky customer service I didn't get anywhere, only transferred to different departments with very poor English speaking representatives. Each time I got transferred I had to explain my issue all over again. I also noticed and you should be aware of this, I was advised the tech team would ring me to try and help me, twice I got voice mails from them telling me they tried to ring. They rang straight through to my voice mail so they wouldn't actually have to speak to me, very sneaky. At one point during the two hour ordeal I had on the phone to customer service they asked me to try my sim card in another phone to see if that would work and they said they'll call me back but again they just rang straight through to my voice mail saying they tried to call. That kind of customer service is not acceptable. I had to port my numbers back to my previous provider, I should never have changed. My advice, stay away from Sky Mobile.

Better then Vodafone Ireland for Mobile and Fibre Broadband Router and Boasters are better than Vodafone. Not sure is 5G speed the same as Vodafone in Ireland I assume they are simlair like the coverage. Wouldn't mind Sky response.

Im from Ireland and a sky customer for the last 4 years and haven't had one problem till this year my bill jumped. So my husband and myself decided to just get rid of Sky altogether and I rang them today 4-July-'25 and got an amazing person in customer service his name is "LEVI" he got our bill down a lot for the next 12months and we're actually keeping Sky now thank you so much LEVI you are an asset to the Sky customer service team

I had loads of issues to cancel my service as I’ve moved out of the house I cancelled it few months ago but it wasn’t cancelled and lovely girl in fair Green Zainab helped me to sort out the packaging and label to send it back

We used to be with digiweb so we canceled digiweb and got sky now we have 800mbps Per device! Thanks Sky broadband

I moved from Vodafone (years of being a happy customer but they are very expensive) to Sky Mobile two months ago after seeing the good value offers Sky had and claims they were using the Vodafone network. However the porting and set up took almost one week, leaving me without my number for this time, there is no data available while on a call e.g. maps, email etc are not available, and I lose data connection multiple times every day meaning I miss out on email notifications, WhatsApp messages until I either restart the phone or turn on & then off airplane mode which re-establishes the data connection. This is completely unfit for purpose. I have screenshots (from Spedtest) of any time I've noticed a lost data connection and I've sent them and my comments on to Sky - I have told them I will be reporting them to comreg. I would strongly recommend anyone considering a moving to Sky Mobile to not do so.