Sky Mobile Phones Reviews 

genuinely don’t know how Sky can treat a customer this badly and think its acceptable.

I’ve been trying to get my new phone sorted for over a week, the courier, DPD failed delivery twice then on the third "attempt" told sky i refused the package, which is a lie. After days of trying to chase DPD I contacted sky, I was specifically told that they were escalating the complaint and I would be contacted within 72 hours for an update. Those 72 hours have now passed and, unsurprisingly, I have heard absolutely nothing.

No phone call. No message. No update. No phone. Nothing.

What makes this even more frustrating is that I have already spent time chasing this issue, explaining the situation and being passed around, only to be given a timeframe that Sky themselves set — and then completely ignored.

If you tell a customer you will contact them within 72 hours, the absolute bare minimum is to actually contact them. If you can't resolve the problem within that timeframe, then at least have the courtesy to provide an update.

Instead, I’m left feeling like I’m being completely ignored and have to keep chasing Sky for something that should have been dealt with already.

I’ve been a Sky customer for 10 years and expected far better than this. The lack of communication is honestly ridiculous.

Sky: if you can’t sort the problem, fine — but stop ignoring me and actually tell me what is happening.

My monthly payment literally doubled within 10 months ! And the signal in my place of work and perimeter was zero , then they are shocked that you want to leave, they think it’s great that you have free roaming in other countries but you can’t get a bloody signal !!! So it’s pointless. Not happy with sky at all .. don’t bother to join. I have now signed back up with Vodafone .

How this company is still in business is beyond me...send me wrong colour phone so I send it back same day they send me another now I'm being charged for both I don't want it off my next bill I want it back in my bank !! Customer service is the worst ever impossible to understand them they talk so fast it is literally a different language. The contract is rubbish I'm surprised they haven't charged me for turning the phone on and all on top of that the 5 g 4 g it doesn't matter the reception is terrible.... The don't even get half a star

If I could give minus 5stars I would as sky mobile customer service is definitely the worst CS in UK.Been with them over 12years and platinum VIP membership, had several phones over the years and I recently upgraded to the iPhone 17pro,the old iPhone 16+was paid off but sky kept taking the monthly amount
I have made over 10 calls and lot's of hours and still nowhere
3 calls after an hour I was told,my shift is finished and they put me back in the queue
2 calls after 45min they hang off and close the call
One said there would be an account review on Monday and a call -nothing
Another said there would be a call check as all calls recorded -nothing
So I have returned the iPhone 17pro back within the 31 days cooling off period, I wait for response
I have MacBook air and watch series 11 I said I want to return both as I decided to dump sky mobile, was told yesterday that I would get nothing for them as they are worthless, unbelievable as they both are near new
They are nothing but liars and con artist who want your money but never to help and if you have items from them they are not wanted back unless you pay total amount
Sky motto -Believe in better should say,Sky -Believe there is better
Stay away they are liars and not interested in customers at all

I needed to get access to my mobile account. Spent 3 hours on an online chat where it was painfully slow and didn't resolve anything. Eventually they gave me a number to call - and a further 45 mins later, they resolved it. It was very difficult to understand the instructions and overall an incredibly frustrating experience. Would not recommend.

just spoke on the phone to sky mobile i had an upgrade from iPhone 15 to iPhone 17plus in January this year i recently moved to ee i am still paying sky for the iphone 17 plus till my contract finishes now there sending demands for extra payments for the iphone 15 which i don't use since the upgrade there saying that i should be paying for the two phones every month if i new that i would not have got an upgrade i did not know about this until i left them nothing but trubble with them after 15 years with them paying well over £120 a month and get this i have never paid for two contracts for the same number disgusting

Just don't do it.
I swapped from EE.
I've had problems from day one.
I live in a network dead zone so rely on WiFi calling. It has never worked on sky.
Two months of repeated calls and chasing my tail. Still not resolved.
I asked to leave the contract. They will let you dump the Sim agreement but not the phones. Yet they can't say if it's their network or the phones at fault.
Besides that I've found network coverage and signal strength to be poor.

I wish I'd never bothered taking up with Sky Mobile.

Still fighting for a resolution.

I've dealt with bad customer service before, and I've dealt with bad used car salespeople. Honestly, I would rather go back and deal with the people who treated me like rubbish when my car broke down than try to get a resolution from Sky Mobile.

To call Sky's customer service "bad" would be an insult to the word bad. A completely new term needs to be invented to describe just how awful the experience is. ABSOLUTELY APPALLING!

In June, I accidentally made an overpayment of £97.66 and tried to get it refunded. After multiple phone calls, emails, texts and social media messages over more than two months, I was constantly promised the refund would arrive within "5–7 working days".

It never did.

Eventually, I gave up and had to request a chargeback through my bank. My bank reviewed the case and issued the chargeback straight away.

Now, Sky has taken the £97.66 back again, the very money that was supposed to have been refunded in the first place, on top of my normal monthly payment. So I've effectively been charged twice, with no warning or explanation.

And now I'm trying to get the refund again...

Here we go. The circus has started all over again.

Absolutely shocking customer service. It looks like I'll have to go back to my bank once again just to get my own money refunded.

Moving to Sky has genuinely been one of the worst decisions I've ever made. I honestly wish I had a huge social media platform so I could warn as many people as possible.

TERRIBLE. ABSOLUTELY TERRIBLE.

What absolute rubbish. Dead slow but claims the 5g connection is excellent. When my contract ends, I'll be ditching Sky Mobile.

Totally let down by Sky mobile. A diamond customer with 20 years of paying a lot of money to them, Went with Sky mobile in 2025. Everything was fine until last week. On the day we moved house and tried to complete on a house sale, the mobile service broke. Unable to make calls, receive texts, generally connect. Several very immature Sky agents tried to fix it but no success. They said they would send me a new SIM on 01 Sep - It didn't arrive. Have cancelled Sky broadband and TV after this, Mobile costs which I will happily pay to get away from these incompetent people.

Would have moved to sky mobile as they have some good deals, but their customer service is awful

This company is terrible, always having problems. I spent so much time on the phone with customer service, and it was useless. I felt like the agents just lied to me and never actually fixed anything. So I ended up leaving and switching network.

After being messed about and being put through to 6 different people and being told I’m apparently a vip customer my issue was not resolved. Literally spoke to like rubbish and being told people was busy yet hearing women laughing and joking in the background. Their customer service is an absolute a joke and lack of any service at all. I can’t wait for my contract to be up so I can cancel anything to do with sky. Please if you read this go with a different company do not go with sky

Been with these guys a few weeks the signal is bang on. when i talk to my dad it's crystal clear can't say anything bad as theirs nothing bad to say.

Both my wife and I moved to sky mobile two months ago after leaving EE for lack of signal and service.
We took out two unlimited data sims for £10 per month each .
Since then the signal has been brilliant wherever we go , we have no complaints whatsoever and the changeover was faultless.
I had a year left with EE and the service was so bad they let me go with no penalties!

Greatest scammers of all, never to be trusted! They bring up enticing deals that don't really exist just to reel you in. Please don't be fooled! It's happened time and again to several known people and family. 🤔There's always hidden agenda that you will find out about after you've signed their contracts. Please be aware, don't get fooled! 😩😫

Restricted to 25mb abroad because of “fair use” even though I have a 40mb contract, nonsense.

I tried to cancel my contract with the thirty days,it was so difficult to get that done,they kept telling me to ring the next day as getting a verification code was difficult thier end,it was an absolute nightmare trying to communicate with them

Not even one star. I am so disappointed with the service I have received as a long standing customer. The customer services operators do not handle handle your queries giving you misleading info, the bills are confusing, they are slow to respond and they over charge you without giving you your contracted allowance. Poor, poor and even more poor!

Just rubbish, you can't complain they will ignore you!