Sky Mobile Phones Reviews 

Genuinely one of the worst experiences I’ve ever had: I ordered a MacBook Air and a charger, paying £273 upfront—everything seemed fine at that stage. The items were dispatched for delivery, but Sky then asked the delivery company to return them, apparently because I hadn’t passed the credit check; you’d expect them to verify this before dispatch. The real difficulty arose when trying to reclaim my money—it became an absolute nightmare, and I ultimately had to dispute the payment with my bank to recover it. Their customer service is also deeply disappointing, with many staff not speaking fluent English.

Absolutely horrendous customer service. Try to speak to someone to resolve the abysmal 4G signal outside your home get passed around departments like a hot potato. I got passed to customer retention team, he couldn’t help so i asked him what the complaint procedure is he transferred me again!! Worst company i’ve ever had to deal with.

Website sent me to a phone number that sent me back to the website... When I finally got through to someone, they were nice. How about spend some money on humans Sky???

Sky is the worst mobile phone company. Appalling customer service from India and South Africa.
Pass from agent to agent 8 times and still no resolution. Don't bother with them you will regret it.

Never had a call to leave a bad review about sky but after a call to customer services tonight what a utter joke no customer service skills they wanted me to do all the ringing round when it should be sky not me. This was after my so called delivery did not turn up after I waited all day for this item. And then to top it of the delivery company DPD lying saying sorry we missed you when they never came and I have CCTV proof of this and you credit me £15 for sitting in the house all day when I could have been at work and made allot more than this in 1 min.

Awful! Do not use Sky mobile for your phone. I've been on the phone for 40 minutes today alone, being led around by the nose. I'm not even sure that they were feeding me the right information. I already had a complaint but they emailed saying they'd tried to contact me to resolve it but there's no evidence of this and I havent missed a call.
I'm having major issues with my phone and have missed important (medical, work etc.) calls due to technical issues. The phone rings but when I pick up, we can't hear each other.
The only solution they offer involves me not having a phone for days or up to a week while they investigate what's wrong, or for me to drive 3 hours to a service centre. Obviously neither of these are acceptable.
Each time I speak to someone, I hear the same script: in essence, 'computer says no'. Or I'd have to pay more for a new contract to get another phone. Why should I get penalised when the phone is useless? All I want is a working phone and for them to send me a replacement before I send the old one back. Then I can transfer the data and they can do the investigations themselves, on their own time. Even better, they should upgrade me for free to the much better S26 model for all the stress and inconvenience I've had.
I've asked for it to be escalated but still get no joy. There is no way I can be without communication via phone in this day and age, which is the service I am paying them for.
They don't even want to speak to you, really. First you have to go through all the 'DIY' troubleshooters and then to a bot, and then the final hurdle of multiple options via the phone whose number is eventually revealed like magic when all other options are exhausted. Speaking of exhausted, this is almost as stressful as being with Three! I thought it couldn't get much worse than them, but I could be wrong.

Useless, don't waste your time and money.
Customer service lies, you have issue with your mobile they will be telling you for weeks that there is a mast issue.
Connection is rubbish, imagine you are in a queue wait8ng for your call to be answered for 40 min, finally your tern and the call disconnets... every SINGLE TIME!

I am extremely dissatisfied with my experience. I specifically requested a 512GB device but was supplied with a 256GB model instead. I was also told that the tablet would be free, yet I later discovered that I am being charged for it monthly. In addition, I was informed that no discounts were available, but a VIP discount was apparently applied while I was still being charged for a tablet that I neither wanted nor requested.

What is most concerning is that I contacted the company within three hours of agreeing to the contract to cancel the order after realising the information I had been given did not match the agreement. I was told that cancellation was not possible and that I would have to wait until the handset was delivered before any action could be taken.

Overall, I feel that the sales process was misleading and deceptive. The device, pricing, and terms I received did not match what was explained to me before I agreed to the contract. The refusal to cancel shortly after the sale only added to my frustration and has left me with serious concerns about the transparency and fairness of the company's practices. Based on my experience, I would not recommend this service and have requested that the contract be cancelled.

Awful. We tried to buy 2 phones. Apparently sky say we are gold customers due to how long we have been with them and if this is how they treat gold customers I would hate to see how they treat silver customers. They lied to us, made us put the order through 3 times promising us the mistakes they made during previous calls wouldn’t matter and each time promising they would resolve the issues. We’ve now gone to EE to buy the phones and they sorted them out straight away, we got a better deal and can use our sky sims however I intend to go elsewhere for that on principle. Sky blatantly lied to us so many times.

A phishing scam conveniently has gotten hold of my phone number and is using it to call 1000s of people who are all returning the calls so you can imagine my mobile right now. After 8 attempts to get through to the correct department at sky mobile I have been informed that the Fraud department does not accept incoming calls. That they may contact me by phone should they wish to and that the only way I can change my phone number is to enter into a 24month contract!!!!!! How is this even legal? Oh and supervisors and Managers are not available either. I have a full recording of being told this!!! Horrendous!!! One of the customer service team told me that if I didnt like it then I should cancel all 3 of my contracts and go to a different provider! This is an option I am now looking into!! Way to keep your customers sky!!!

Its seems we are all in the shocking service department of sky mobile. I have a laptop not working which has taken 9 weeks and still counting to get replaced. Its back with sky, its been confirmed it will be replaced but no one will do this. All I get is it is being reviewed. Sky complaints take 14 days to reply and when you reply back its another 14 days.

I am no further along despite around 20 calls and loads of emails and online chats but nothing is done.

I phoned customer service today and agreed on a sim only deal as my existing contract was coming to an end.
When I received the contract via email it showed the figure I agreed too was only for 3 months and not 12 months which I was led to believe. I will now cancel

Paid for a fresh month on my sim only contract, lost phone on night out at the weekend and tried live chat for a new sim to be sent out only to be told they are withholding a new sim and won’t be sending any out until I’ve paid even more towards the contract that they are not due from me

I still have no response it’s really sad to see sky go dawn like, and no one try to fix the issue

Would give no stars sky customers service is terrible my phone will not pick up signal they said has to be sent and will take 30 days to be fixed and returned have been pn the phone for 9 hours to complane as need working phone work been passed from person to person in compamy ask to speak to a manger and have been told they might phone back in 7 days time. I have then beem forced to take out anthor contract for a phone which i was told would be with me by today. But has not been ship yet. Now beem told it will be 7 working days and a further 5 mew sim card. Tryed to phone again but they have blocked my number. avoid this company at all costs. Now looking at get legal advise. Tried ringing today was told it would be sort and put me on hold then cut me off do not use this company they are the pits

Worst Customer service that I have ever received spent the good part of 2 hours phoning and getting no where my bill date is 27th of each month they cut me off 18th and said nothing they can do pass you to lots of other people to say the same i spoke to over 5 differnet people the last person I spoke to huff and puff poor poor poor avoid at all costs

Absolutely disgusted with Sky Mobile. The only helpful person was Ted in sales dept that actually did a deal with us for 4 phone contracts and 5 Sims. After that went rapidly down hill. I could not sign the agreement on the app and ended up going through the next 3 days (1 being a Sunday, 6 depts and 9 hrs in total time wasted. Phone was put down twice which I thought was rude. We had a phone back at 5pm and was told that this call at 5 was going to sort the problem out but ended up putting us through to a dept that had nothing to do with mobile phones but Sky Glass (work that one out can’t make it up!) So basically they could not sort the problem which unfortunately will now end up with us cancelling the contracts so Sky will be missing out and I am sure Sky’s Boss will not impressed in reading this.
Definitely a disappointed

Sky mobile are a joke! I rang as mine and my daughters mobiles do not work properly. This has gone on for 6 months. I am also a customer of 23 years. They passed me through 10 people who could not resolve some of which were trying to sell me things. I asked to be contacted by a manager and made a written complaint. Still no call but an email reply to say they are putting my bill up by £6.50. You are atrocious - please heed the review of a long term diamond VIP customer people. I dread to think how you treat new customers!!!!!

I have a credit file complaint , everytime i call i get passed from pilalr to post and get told "someone will call you within XX days " and it never happens im nearly 3 weeks into my issue WITH BEING NOWHERE NEAR RESOLVEMENT i have wasted numreous hours on the phone and in live chat and no one above a entry customer service staff member is reachabe or can actually help me. The levels are below 0 , -1000 stars absolutely shocking, this issue is disabling me from being able to get a mortgage.

Absolutely shocking experience with Sky UK.

I upgraded my mobile and from the very start all I got was constant attempts to upsell broadband instead of actually listening to what I needed. That should have been the warning sign.

Fast forward to now and I’ve had my phone since 18th April and still cannot properly use it. I cannot make calls, cannot receive calls, and mobile data is unreliable at best. This is not a minor issue, this is a completely unusable service.

I have spent HOURS going back and forth with support. Every agent repeats the same basic troubleshooting steps I have already done multiple times, clearly without properly reading the case notes. I’ve reset my phone, checked settings, reinserted the SIM, followed every instruction given… and nothing.

Eventually it became obvious this is a porting issue transferring my number, something that should have been handled by Sky in the first place. Instead of fixing it, I’ve been told to wait 24–72 hours, then 48 hours, then 5 days, all while paying for a service I cannot use.

To make matters worse, no one can give a clear answer, no one takes ownership, and no one can even arrange a call back from a manager. Just generic responses and delays.

I rely on my phone for both personal and professional use. Being without a working phone for over two weeks is completely unacceptable.

New customer experience? 0/10.

If this is how Sky treats customers from day one, I dread to think what ongoing service is like.

Avoid.