I could not make a better choice than Skycop to recover my compensation when my home airline as well as their staff looked away and ignored my claim. Yes it took time but Skycop made sure that I got w... See more
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See what reviewers are saying
Skycop did a great job and paid my full compensation. I submitted my claim a year ago and received my compensation few days ago. I'm very satisfied with Skycop's service, both in terms of comm... See more
Company replied
I can't say if I'm satisfied. For almost two years you've been saying the money will be transferred, but it never arrived. I've had to write you hundreds of emails, but nobody seems to care. Now, afte... See more
Company replied
This company is extremely bad. I registered trip number #0a5a03c0 on August 25, 2023, and as of today, April 18, 2026, I have NEVER received a response. This company is very, very bad and operates ver... See more
Company details
Written by the company
Has your flight been delayed, cancelled, or overbooked? With Skycop, you can trust that you will receive maximum compensation for any flight disruption, quickly and easily. Skycop's mission is to empower travelers to become informed consumers of air travel and to ensure that airlines are held accountable for their services. IMPORTANT: A success fee is only applied only after the case is successfully won and compensation is received from airlines.
Contact info
Vilnius, Lithuania
- skycop.com
Breach of guidelines
Bad experience with SKYCOP company
Hello. Would like to tell never use this company help... They are SCAMERS. My case is going nearly 2 years, the last information of this case i got at 30 of december 2025. Information say, we got your compensation, but i did not get nothing still. Any quastions by mail, ignoring...
February 17, 2026
Unprompted review
Reply from Skycop
Dear Vadims,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how frustrating it is to be waiting for such a long time.
We take your case seriously, and we would like to assure you that it has been escalated for review. You will be contacted directly by our team with a clear update regarding the status of your compensation and the next steps.
Thank you for your patience and for bringing this matter to our attention. We appreciate your understanding and remain committed to supporting you until this issue is resolved.
Best regards,
Skycop Team
Professional approach
The team clearly knows airline regulations and how to use them properly.
February 1, 2026
Unprompted review
Reply from Skycop
Dear Stephanie,
Thank you for your kind feedback. We’re delighted to hear that you appreciated our professional approach and our knowledge of airline regulations. Our team works hard to apply these regulations effectively to protect our clients’ rights and handle claims correctly.
We truly appreciate your trust in Skycop and wish you smooth and pleasant travels ahead!
Best regards,
Skycop Team
I was goint to make claim about a flight…
I was goint to make claim about a flight but got it sorted with travel insjurance. So I never signed a contract. I rapporter to skycop that case is closed but they keep terrorising me with emails every single Day and demand that I sign. I have send several email to them but nothing helps. I have tried to blokk the emails but they keep coming. This company cant be serious!! It has been over a month and everyday i open my emails there is a Message...
January 11, 2026
Unprompted review
Reply from Skycop
Dear Johanna,
Thank you for sharing your feedback. We’re truly sorry for the frustration and distress caused.
We would like to clarify that if no agreement was signed, no active claim should be pursued. We sincerely apologize if automated reminder emails continued to reach you despite your request to close the case. This is certainly not the experience we want for anyone.
Please rest assured that your request to cancel the claim will be reviewed, and you will be informed directly once the cancellation is fully processed and all further communication is stopped.
Thank you for your patience and for bringing this to our attention. We appreciate the opportunity to correct this situation.
Best regards,
Skycop Team
Worst company ever
Worst company ever. They Got money from airline and never give me my part, and stop comunications. Extremely unprofessional and deceptive
December 11, 2025
Unprompted review
Reply from Skycop
Dear Client,
Thank you for sharing your feedback. We are truly sorry to hear about your experience and sincerely apologize for the frustration caused by the delay and the lack of communication. We completely understand how upsetting it is to feel left without answers, especially when you believe the airline has already paid the compensation.
Please be assured that Skycop is a legitimate service, and we take claims of withheld payments and unanswered messages very seriously. Unfortunately, we’re unable to locate your case based on the information provided in the review. To allow us to investigate this matter properly and give you a clear update, we kindly ask you to contact us directly at allex.loiudice@skycop.com, including your claim ID or the email address used to submit your claim.
While some cases can experience delays due to verification or processing steps, we fully acknowledge that stopped communication is unacceptable, and we are sorry this has been your experience. We appreciate you bringing this to our attention and hope to have the opportunity to clarify and resolve the situation.
Thank you for your patience.
Best regards,
Skycop Team
Helped after cancellation
My flight was canceled at the last minute and all my plans were ruined. While the situation itself was stressful, the compensation process turned out to be simple and clear. It was a relief to know someone else was handling it properly.
February 5, 2026
Unprompted review
Reply from Skycop
Dear Salomea,
Thank you for sharing your experience with us. We’re sorry to hear how stressful the flight cancellation was and how it disrupted your plans, but we’re glad to know that the compensation process itself felt simple and clear for you. It’s important to us that our clients can rely on us during such frustrating situations.
Thank you for trusting Skycop to handle your claim. We wish you smooth and pleasant travels ahead!
Best regards,
Skycop Team
Smooth experience overall
From the moment I submitted the form to the final result, everything went smoothly and without confusion. The process felt well-structured and reliable, which made the whole experience surprisingly pleasant.
February 13, 2026
Unprompted review
Reply from Skycop
Dear Anastasie,
Thank you very much for your kind feedback. We’re delighted to hear that the entire process - from submitting the form to the final result - felt smooth, well-structured, and reliable. Knowing that your experience was clear and even pleasant truly means a lot to us.
We appreciate your trust in Skycop and wish you smooth travels ahead!
Best regards,
Skycop Team
It supposed to be 150€ for claim
It supposed to be 150€ for claim. But I actually got 87€. I applied for my claim 2 years ago and got 87€ couple days ago. It is not right.
February 11, 2026
Unprompted review
Reply from Skycop
Hello,
Thank you for sharing your feedback. We understand your disappointment and sincerely apologize for the frustration caused by the long waiting time and the difference between the expected and received amount.
Regarding the compensation amount, the €87 you received reflects the deduction of our service commission, which is applied once compensation is successfully obtained. Our fees are outlined in the agreement accepted when submitting a claim and cover the full handling of the case, including follow-ups, negotiations, and - when necessary - legal actions over an extended period. Given that your claim took nearly two years to resolve, it required continued processing and support on our side.
In some cases, clients also choose the Faster Payout option, which allows receiving compensation sooner in exchange for a lower total payout. If this option was selected, it would also explain the reduced amount received. If you are unsure which option applied to your claim, we completely understand your concern and are happy to clarify this for you.
To review your case in detail and provide a clear breakdown of the calculation, we kindly ask you to contact us at allex.loiudice@skycop.com, including your claim ID or the email address used for the claim.
Thank you for your patience, and we appreciate the opportunity to clarify this matter for you.
Best regards,
Skycop Team
I contacted Skycop in February 2025 for Airline Cancellation Compensation help, yet despite KLM Approving this April 2025, I have received nothing !!!
I contacted Skycop in February 2025 for assistance in getting compensation after the flight my Wife and I were travelling on with KLM to Amsterdam to catch a connecting flight, was cancelled. I have recently checked on their website for an update, having had no communication from Skycop for some time now. You can imagine my surprise when it showed that KLM have agreed compensation, but I didn't expect the shock when I asked Skycop when this was agreed only to be told in April 2025 some 10 months ago, so I had to ask why they never informed me this back in April 2025, which they could only apologise about the delay, which is a joke to be honest. I was told I have to wait a further 6 weeks to receive my compensation which I really don't understand. I messaged Skycop again on Wednesday 11/02/26 requesting they tell me today Friday 13/02/26 when I can expect my compensation and yes, you've guessed right nothing. I have messaged again today via their Website and on WhatsApp but just getting AI written responses saying we are sorry for the delay etc etc, but no details of when I will receive my compensation. I honestly believe they have been paid and that is the reason they didn't inform me my claim with KLM had been approved in April 2025.
February 25, 2025
Unprompted review
Reply from Skycop
Dear Mark,
Thank you for taking the time to share your experience in such detail. We are genuinely sorry for the frustration, disappointment, and loss of trust caused by the lack of communication and the long wait for your compensation.
First and foremost, please accept our sincere apologies for the missed update and the subsequent delays in communication. You are absolutely right to expect clear and timely information, especially once an airline has agreed to compensate. The additional waiting period you were advised about is related to internal verification and payment processing after airline approval, but we acknowledge that this was not explained clearly enough and that the continued lack of concrete answers is unacceptable.
We want to assure you that your concerns are being taken seriously. To ensure your case is reviewed with priority and that you receive a clear and definitive update regarding the payment timeline, we kindly ask you to contact us directly at allex.loiudice@skycop.com, referencing your claim details and this review. This will allow the responsible team to look into your case immediately and follow up with you directly.
Thank you for your patience, despite how challenging this situation has been. We truly appreciate you bringing this to our attention and remain committed to supporting you until this matter is fully resolved.
Best regards,
Skycop Team
They actually follow up
What impressed me most was that they did not give up when the airline tried to ignore the claim.
February 3, 2026
Unprompted review
Reply from Skycop
Hello,
Thank you for sharing your feedback. We’re glad to hear that our persistence made a positive impression and that you felt supported throughout the process, even when the airline initially tried to ignore the claim. Advocating for our clients is exactly what we aim to do.
We appreciate your trust in Skycop and wish you smooth and hassle-free travels ahead!
Best regards,
Skycop Team
Reply from Skycop
Dear Manuel,
Thank you for sharing your feedback.
Regarding your claim, we would like to clarify that it is currently in legal status. This means the case has been escalated to legal proceedings due to the airline’s refusal or lack of cooperation. Unfortunately, legal processes can take significantly longer than standard claims and are largely dependent on court procedures and responses from the airline.
We understand that this does not make the wait any easier, and we sincerely apologize for the inconvenience this has caused. Please rest assured that your case is still actively being handled, and you will be contacted directly as soon as there is any progress or update.
Thank you for your patience and for trusting Skycop despite the delay. If you have any further questions or need assistance, please don’t hesitate to contact us.
Best regards,
Skycop Team
Stress-free solution
Flight delays already ruin plans and create enough frustration on their own. Thanks to this service, at least the compensation process was calm and well-organized. I never felt overwhelmed or stressed during the claim.
January 29, 2026
Unprompted review
Reply from Skycop
Dear Julia,
Thank you so much for sharing your kind feedback. We’re truly glad to hear that our service helped make the compensation process calm and well-organized, especially after the stress that flight delays can already cause. Knowing that you felt supported and not overwhelmed throughout your claim means a lot to us.
Thank you for trusting Skycop to assist you. We wish you smooth and pleasant travels ahead!
Best regards,
Skycop Team
scammers!!!
scammers!!!! , i know at least 5 people claimed through them, 1 -2 years and still nothing!!!
February 11, 2025
Unprompted review
Reply from Skycop
Hello,
Thank you for sharing your concerns.
We would like to clarify that Skycop is a legitimate flight compensation service, and unfortunately, some claims can take a long time to resolve due to airline resistance, legal proceedings, or prolonged negotiations. While this does not excuse poor communication, it may explain why certain cases can extend over a year in more complex situations.
That said, we take feedback like yours very seriously and would genuinely like to review the specific cases you’re referring to. As we cannot locate any claims based on the information provided, we kindly ask you or the affected clients to contact us directly at allex.loiudice@skycop.com, including a claim ID or the email address used to submit the claim. This will allow us to investigate properly and provide clear, individual updates.
Thank you for bringing this to our attention. We appreciate your patience and hope to have the opportunity to clarify the situation and address any unresolved issues.
Best regards,
Skycop Team
Reply from Skycop
Dear Ervinas,
We are very sorry to hear about your experience and sincerely apologize for the lack of communication you’ve encountered.
Please rest assured that Skycop is a legitimate compensation service, and we would very much like to look into your case and clarify the current status. Unfortunately, we’re unable to locate your claim based on the information provided in the review. To help us investigate this matter properly, we kindly ask you to contact us directly at allex.loiudice@skycop.com, including your claim ID or the email address used when submitting your claim.
Thank you for bringing this issue to our attention. We appreciate your patience and would welcome the opportunity to resolve this for you and restore your trust.
Best regards,
Skycop Team
Dont use Skycop
I would give minus stars if it would be posible.
you havent replyed on my mail for 4months and still no progess on the claim? Really 25Months and still nothing?
October 14, 2025
Unprompted review
Reply from Skycop
Hello,
We are truly sorry to read about your experience and sincerely apologize for the long delay, the lack of communication, and the frustration this situation has caused you.
We take concerns like yours very seriously. Unfortunately, we’re unable to locate your case based on the information provided in the review. To allow us to investigate what has happened and provide you with a clear update, we kindly ask you to contact us directly at allex.loiudice@skycop.com, including your claim ID or the email address used to submit your claim.
While some claims can take longer due to airline resistance or legal proceedings, a delay of this length combined with unanswered messages is not acceptable, and we would like the opportunity to review your case properly and address the communication issue.
Thank you for bringing this to our attention. We appreciate your patience and hope to resolve this matter for you as soon as possible.
Best regards,
Skycop Team
Everything in the begining has been…
Everything in the begining has been streight forward and everything is completed and also the airline company did agree to compesate but is on hold since september 2025,
Claim #5a110ed0
February 11, 2026
Unprompted review
Reply from Skycop
Dear Arbon,
Thank you for sharing your experience with us. We completely understand how frustrating it is to see things stalled for such a long time.
Regarding your claim, cases can occasionally remain on hold even after an airline’s initial agreement due to additional legal, administrative, or payment-related steps required on the airline’s side.
To make sure your case receives immediate attention and that you receive a clear update on the current status, we kindly ask you to contact your claim administrator directly by replying to the latest email you have received from Skycop. Our team will be happy to review your case in detail and inform you of the next steps.
Thank you for your patience and for trusting Skycop. We truly appreciate it and remain committed to supporting you until your case is resolved.
Best regards,
Skycop Team
Submitted a claim 2 weeks ago, no response
Submitted a claim 2 weeks ago. They requested me to submit additional files in a day or so and then disappeared after I did so. No response to my email so far. Please respond.
January 28, 2026
Unprompted review
Reply from Skycop
Dear Alikhan,
Thank you for sharing your feedback. We’re sorry to hear about the lack of response after you submitted the requested additional documents and understand how frustrating this can be.
Please accept our apologies for the delay. Your case is still in its early stages, and we would like to ensure your documents have been properly reviewed. To help us follow up and provide you with an update as soon as possible, we kindly ask you to contact allex.loiudice@skycop.com with your claim details.
Thank you for your patience, and we appreciate you bringing this to our attention.
Best regards,
Skycop Team
If i could rate a 0 star experience i…
If i could rate a 0 star experience i would, i put a claim in ref 6fd83c5d in may 2025 and its still on going, i have sent numerous emails, messages but no reply, no communication nothing. I login to my account and all it states is its with the legal team. i honestly think that skycop is a huge scam. avoid at all costs.
February 10, 2026
Unprompted review
Reply from Skycop
Dear James,
We’re sorry for the long delay and lack of communication regarding your claim. We understand how frustrating this is and apologize for the experience so far.
Your case is still with our legal team, but the silence you’ve experienced isn’t acceptable. Please contact us directly at allex.loiudice@skycop.com with your reference number so we can review your case and update you properly.
Kind regards,
Skycop Team
I am a customer of Skycop
I am a customer of Skycop. Wizz Air has paid the compensation to Skycop on my behalf, but I have not received the funds yet. I have sent multiple emails and messages, but I have not received any response for several weeks.
I have formally submitted a complaint to the State Consumer Rights Protection Authority in Lithuania, as I have exhausted all direct communication with Skycop.
I am sharing this review to inform others about my experience.
February 10, 2026
Unprompted review
Reply from Skycop
Dear Linda,
We’re sorry to hear about your experience and understand your frustration. We regret the lack of communication and take your complaint seriously. Your case should be reviewed again by our payments team to clarify the status and ensure it’s resolved as soon as possible.
Thank you for sharing your feedback, and we apologize for the inconvenience caused.
Kind regards,
Skycop Team
Skycop handled my claim #6692f8da in an extremely disappointing and unprofessional way, and I would not recommend their service.
My claim status has been showing “Compensation approved, the airline has agreed to compensate you, we’re waiting for the funds” for a long time, but when I contacted the airline, they clearly told me that the payment had already been made to Skycop some time ago. Instead of clarifying this contradiction, Skycop keeps repeating that they “did not receive any payment”, without giving any concrete evidence or proper explanation, and without providing an official written statement on company letterhead confirming this.
Communication has been very poor: emails are answered with generic templates, my case is always “in legal status” and “needs more time”, and no one takes clear responsibility to investigate where the money actually is or to give me a clear timeline for my payout. I have repeatedly asked them to urgently verify with their legal and payments departments and to send me an official written confirmation of their position, but their behaviour so far has not restored my trust.
For a company that claims to defend passengers’ rights and make compensation “simple”, this lack of transparency, delay, and contradiction between what the airline says and what Skycop says is unacceptable. If Skycop genuinely believes no payment has been received, they should at least cooperate fully, provide clear written answers and work together with me and the airline to resolve the situation, instead of leaving the customer to chase both sides. In the future I will either claim directly with the airline or use another company, because with Skycop I have lost time, trust, and peace of mind, and unless their behaviour and communication change, I cannot recommend them.
November 19, 2025
Unprompted review
Reply from Skycop
Dear Zouh,
We’re sorry for the frustration caused and understand your concerns. When a claim shows “waiting for funds,” it means we have not yet received the payment in our accounts, even if the airline states otherwise. Payments can be delayed, misreferenced, or sent through intermediaries, which requires additional verification.
That said, we acknowledge your feedback about communication and transparency. Your case will be rechecked with our legal and payments teams to clarify the situation and provide you with a clearer update.
Thank you for raising this, and we regret the inconvenience you’ve experienced.
Kind regards,
Skycop Team
Major data security concern
Major data security concern. There is no support with this company. I am not sure if they are legitimate as they ask for unnecessary information through their form followed by their generic emails. As I went through the form I decided against logging a case with them but they created a case even though I pressed save for later. I have sent multiple emails and messages on social media to delete my information and still no response.
Multiple emails sent to address provided and still no resolution!
claim #561c60dc
January 8, 2026
Unprompted review
Reply from Skycop
Hello,
We’re sorry for the concern this caused. Creating a draft case by clicking “save for later” does not activate a claim or any legal process, and your data should only be used for that draft unless you explicitly submit and authorize the case.
Your data protection request is taken seriously. Please contact us directly at allex.loiudice@skycop.com and we will ensure your information is reviewed and deleted in line with GDPR requirements.
Kind regards,
Skycop Team
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