I agree with Michael! Your casino not only withheld my winnings when they used to pay they made up excuses about delays because of technical difficulties. Also I'm a level 7 VIP which actually mean... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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Another update They keep asking for verification items that aren't on their own list ABSOLUTELY DREADFUL CASINO BE WAREHOUSE Update I am getting the run around they seem to be making... See more
Company replied
Absolutely the worst experience Won about $160 Due to the x40 in the terms I couldn’t understand how this was a thing. They took the money and my extra deposit. Asked for a withdrawal... See more
Company replied
absolute worse website to play on if you win big don't even bother trying to withdraw i made 6 request because i won just around 30k and only 1 out of 6 had been paid in over a week and support chat... See more
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Company details
Written by the company
Skycrown Capital Management is a Swiss-based open public fund. We offer our members the opportunity to participate in a private equity investment pool in real time, directly through our online platform.
Contact info
Curaçao
- skycrown.com
1.6
Bad
349 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Win/lost ratio is good but you can not…
Win/lost ratio is good but you can not remove your money. Generic responses and asking for documents that don't exist. Customer support is terrible and not helpful. Eventually my emails started d bouncing back
November 7, 2023
Unprompted review
Reply from Skycrown Casino
Dear Tyler,
We apologize for the inconvenience you've faced. Your experience is not reflective of the high standards we strive to uphold.
We understand the frustration caused by difficulties in account verification and withdrawing funds. We're actively reviewing our procedures to ensure they're more user-friendly and efficient, especially regarding document requests.
Your feedback about emails bouncing back is concerning, and we're working to address any technical issues that might have caused this inconvenience.
Please, be so kind to contact our support team regarding your concerns, and we'll do our best to find a resolution that works for you. Your patience and cooperation are greatly appreciated, and we're committed to addressing this matter promptly.
Best Regards,
SkyCrown Casino Team
Will ask for documents that don't exist.
Asking for documents that don't exist and won't do anything to help the situation! The want a receipt of a deposit in the format of a bank statement BUT it can not have any other transaction on there but the one they are asking for!
This is Impossible to get a single transaction with all of my and my bank details on the 1 peace of paper! I can only get a statement for the day that shows 1 extra transaction on it and because of that they will not verify my account and holding my winnings.
I have even uploaded a statement from my bank that states what they are asking for can not be done!
November 6, 2023
Unprompted review
Reply from Skycrown Casino
Dear Jackson Makavle,
We apologize for the inconvenience caused during the verification process for your account. We understand your frustration with the document requirements, and we're sorry for any confusion or difficulty this has caused.
Our aim is to ensure the security and legitimacy of all transactions within the casino, and we acknowledge that the specific request for a single transaction on a bank statement can be challenging to obtain.
Please continue to communicate with our support team regarding your concerns, and we'll do our best to find a resolution that works for you. Your patience and cooperation are greatly appreciated, and we're committed to addressing this matter promptly.
Thank you for your understanding as we strive to improve our processes for a more seamless experience for all our players.
Best Regards,
SkyCrown Casino Team
After over a month since my deposit was…
After over a month since my deposit was stolen by these scumbags they will not respond after I sent everything proving my deposit was made they say my deposit was made to a different merchant???? They respond to me here but will not offer any help when I have tried through email and via their useless live chat that just respond with copy and paste messages. Their responses on trust pilot seem to everyone tht they resolve problems but this is far from the truth. AVOID THESE SCAMMERS DO NOT WASTE YOUR TIME OR MONEY ON THESE LOWLIFES.
October 2, 2023
Unprompted review
Reply from Skycrown Casino
Dear colm hagan,
We apologize for the inconvenience you've experienced regarding your deposit issue. Your frustration is completely understandable, and we take your concerns seriously.
The delay in resolving your matter and the response you received are not reflective of the service we aim to provide. We understand the importance of accurate and timely information for our players.
Please contact our support team again with the relevant bank statement showing that the deposit was completed, and we will thoroughly investigate this issue to ensure a fair resolution. We are committed to resolving this matter to your satisfaction.
Your feedback is invaluable, and we appreciate you bringing this to our attention. We want to regain your trust and provide a better experience in the future. Thank you for your patience, and we hope to have the opportunity to make things right.
Best regards,
SkyCrown Casino Team
Sky dud is the worst online casino I've…
Sky dud is the worst online casino I've ever experienced. I've played at all major online casinos and the experience I received here was nothing short of abysmal. The customer support is utterly hopeless. I agree with all the other negative reviews on here every point they've made that I ignored is 100% valid.
Site is buggy, double deposit with no reimbursement. And on top of all of this I deposited over 1000 and haven't got a single win over $150. Honestly, I advise you play at literally any other online casino. These guys are beyond dodgy.
Any response sky dud leaves will be a desperate attempt to redeem themselves and take everything they say with a large grain of salt. Like many of you that will ignore this negative review just as I did I advise you don't and give up on this casino I wish I did now I'm down over 1k trying to prove all the other negative reviews on here wrong.
October 12, 2023
Unprompted review
Reply from Skycrown Casino
Dear jbt,
We are sincerely sorry to hear about your disappointing experience at our casino. We genuinely value feedback from our players and take it very seriously.
Regarding the deposit issue, we understand how frustrating this must be, and we are committed to resolving it to your satisfaction. Our team will investigate this matter thoroughly, only please contact us via live chat or email, with a screenshot of your debited transaction.
As for your gaming experience, we regret that it has not met your expectations. We aim to create an enjoyable and fair gaming environment for all our players.
Thank you for bringing these concerns to our attention. We will take the necessary steps to address them and improve our services. If you have any further information or details regarding your situation, please do not hesitate to contact our support team.
Best regards,
SkyCrown Casino Team
My absolute favourite casino.Convenient…
My absolute favourite casino.Convenient page, easy to navigate. Everything seems to be happening fast and reliable.Lots of promo, VIP host a little tight on cashbacks but thats something I enjoy nagging him for. Fast pay out is what matters for me.Support agents can be a little slow but nothing tragic,I always find a follow-up email in the morning in my inbox.
P.s. More wins please. Some games seem very tight especially roulette tables. So far - thank you Skycrown, I know I'll get you in the end,lol
October 6, 2023
Unprompted review
Reply from Skycrown Casino
Dear Bruno,
Thank you so much for your glowing review! We're thrilled to hear that you consider us your favorite casino. Your kind words about our user-friendly interface and swift transactions are greatly appreciated.
Your input about the roulette tables is duly noted. We constantly strive to provide an exciting and rewarding gaming experience for all our players, and your feedback helps us in this endeavor.
Rest assured, we're always working to enhance our services and improve response times for our support agents. Your patience and understanding in this regard are invaluable to us.
If you ever have any suggestions or requests, please don't hesitate to let us know. Here's to many more enjoyable moments at Skycrown Casino!
Best regards,
SkyCrown Casino Team
Forget skycrown
Forget skycrown, refused my.payout, rigged game crashed during a feature I got no reimbursement,duplicate transactions have been taken from my bank account that were not in my casino account,overcharged me I don't no how I never agreed to these amounts and customer service is the worse I have seen on earth be warned, they are theives
August 7, 2023
Unprompted review
Reply from Skycrown Casino
Dear Jay,
We're sorry to hear about the issues you've encountered with your experience at SkyCrown Casino. Your feedback is concerning, and we take it very seriously.
We apologize for the problems with your payout, game crashes. These issues are not in line with our commitment to providing a safe and enjoyable gaming environment. We will investigate your concerns thoroughly to identify and rectify the problems.
It's crucial that you get the assistance you need, and we'll work to improve our customer service to ensure a better experience for all players. We understand your frustration and appreciate your patience while we address these issues.
Please contact our support team with all the necessary details regarding your specific case, and we'll do our best to resolve these issues promptly. Thank you for sharing your experience, and we hope to regain your trust and provide you with a more positive experience in the future.
Best regards,
SkyCrown Casino Team
$1000 in cash with 2 only free spins feature…
$1000 in cash with 2 free spins feature winning under $100 with bets alternating between $2,$3,$4,$5 bets. 40 minutes, better of trying your luck with the real thing. Never ever had such bad consistent result of 0.
October 11, 2023
Unprompted review
Reply from Skycrown Casino
Dear Lyn Jackson,
We're sorry to hear about your experience with the free spins feature at our casino. We understand your frustration, and it can be disheartening when you don't get the expected results from the game.
The outcomes of slot games are determined by random number generators, and while sometimes luck may not be on your side, it's important to remember that results can vary from session to session. If you ever decide to play again, we hope that your next experience will be more enjoyable and rewarding.
Thank you for your feedback, and we appreciate your time spent with us at the casino. We're committed to continually improving our services to provide a better gaming experience for our players, and your input is valuable in that process.
Best regards,
SkyCrown Casino Team
These people r scammers I've sent them…
These people r scammers I've sent them passport driving licence 2 bank statements a selfie a government letter my bank card and they tell me this isn't enough id do not use this casino U cannot collect winnings
October 8, 2023
Unprompted review
Reply from Skycrown Casino
Dear Mark,
We're really sorry to hear about the difficulties you've encountered. Please know that it's never our intention to cause inconvenience to our valued players.
We want to let you know that our verification procedure follows the industry standard for online casinos, aimed at safeguarding players and their transactions. Occasionally, these verifications may take more time, especially if extra steps are needed. We apologize if this has caused any inconvenience.
It is also worth noting that all documents must meet the following requirements: the photo must be clearly visible and of high quality, the documents must not be cropped, we do not accept scans of documents, and proof of address must be no older than 90 days. These requirements must be strictly adhered to for successful verification.
Rest assured, we do not engage in withholding rightful winnings. We encourage you to contact our support team again so that we can reevaluate your case and resolve it promptly.
We highly value your feedback, and we thank you for your patience as we work to resolve this issue.
Best Regards,
SkyCrown Casino Team
Excellent casino
September 22, 2023
Unprompted review
Reply from Skycrown Casino
Dear David,
We're thrilled to hear that you find our casino excellent! Thank you for taking the time to share your positive feedback.
Our team is dedicated to providing the best possible gaming experience, and we're delighted to have met your expectations. If you have any specific comments or suggestions to further improve your experience, please feel free to share them with us.
Your satisfaction is our top priority, and we look forward to providing you with more great moments at our casino in the future.
Thank you for choosing us!
Best Regards,
SkyCrown Casino Team
Fake review !!!
Fake review !!!
i believe their review is fake , the most rude support ive ever seen .
their promised first and second and etc bonus wont be add automatically and you need to beg rude support to add .
and they are not adding in your 100 free spins in one shot and u need to beg every 24hours for 20free spins from 100 free spins.
the support guy did the mistake and added me 50% for second deposit and he was so rude and telling me this is your mistake !!!!
also you cant bet above 1USD when you are using bonus and you need to wager 40X , just imagine !!!
also the RTP is too low , i played 10 diferent slot games but no winning at all !!!!!
I didn't understand what exactly you tried to explain!!!!
We are living in 2023 my dear and even my kid can't believe your excuses .
What do you mean sensitive????
This is very simple , if you can't manage it close your casino , this is just 2 line of programing for making the bonus automatically. Please don't try to fool me or audience who is reading this review !!!
September 16, 2023
Unprompted review
Reply from Skycrown Casino
Dear Mohammadreza,
We appreciate you flagging this matter, and we extend our heartfelt apologies for any disappointment or frustration you may have encountered in relation to the welcome bonuses.
We want to inform you that our system is very sensitive to the bonus codes you enter. If your bonus is not credited automatically after a deposit, you can always contact our support team for help. It is also worth noting that if the bonus is credited manually, unfortunately, free spin packs will not be credited automatically, and you will need to contact support to receive the next pack.
Moreover, you can always read our terms and conditions to find out all the information about the number of free spin packs, maximum bet amount, and bonus offer wagering requirement by clicking on the following link: https://www.skycrown.com/bonus-terms-and-conditions
Concerning the RTP rate, it's important to note that it's designed to represent an average payout percentage over an extended timeframe. Each gaming session's outcome is entirely random and can exhibit significant variations. We acknowledge that it may have been lower than your expectations. Nonetheless, you can trust that our games are crafted by reputable software providers who adhere rigorously to industry standards.
Our bonus department and support team are dedicated to ensuring your gaming experience with us is enjoyable, and we'll do everything we can to resolve this issue and grant you the bonuses you deserve.
Please don't hesitate to contact us if you need further assistance. Thank you for taking the time to provide us with valuable feedback.
Best Regards,
SkyCrown Casino Team
Simple platform to navigate stuff…
Simple platform to navigate stuff friendly and just good vibe
September 14, 2023
Unprompted review
Reply from Skycrown Casino
Dear Joe,
We're thrilled to hear that you're enjoying our platform! Providing a user-friendly experience and a positive atmosphere is important to us.
If you have any suggestions or if there's anything specific you appreciate about our platform, please feel free to let us know. We're here to make your experience as enjoyable as possible.
Thank you for your kind words!
Best Regards,
SkyCrown Casino Team
Always helpful
Always helpful, variety of games, receive withdrawals quickly. Would recommend in aus
September 11, 2023
Unprompted review
Reply from Skycrown Casino
Dear Sammy,
Thank you so much for your kind words! We're delighted to hear that you've had a positive experience with us.
Providing helpful support, a wide variety of games, and ensuring swift withdrawals are all important aspects of our commitment to our players. We truly appreciate your recommendation and look forward to continuing to provide you with an enjoyable gaming experience.
If you have any further feedback or suggestions, please feel free to share. Happy playing!
Best Regards,
SkyCrown Casino Team
Requested a withdrawal of $1000 on the…
Requested a withdrawal of $1000 on the 26.07.2023 today is the 02.09.2023 that’s 38 days and still no money! This casino is a joke. I don’t understand how it takes 38 days! That is not fair. All they need from you in order to transfer funds into the casino is your bank account and a text to confirm it’s you. But when you win money from them your punished and made to wait 38 days.. and probably even longer.. Every email reply is the same as the last. Asking me to be patient. I’m not giving up. Next step is sending a email to the appropriate attorneys in Australia with their license number and evidence I have collected and hopefully get this place removed.. Stay away.
Update: Hi Skycrown, my account name is Samuel Shambrook today makes it 40 days since I requested a withdrawal.
Update. 46 days no money.
Update. 50 days no money.
Update. 57 days and the money has finally hit my bank. I will be deleting my account with SkyCrown Casino.
July 26, 2023
Unprompted review
Reply from Skycrown Casino
Dear Sam,
We sincerely apologize for the extended delay in your withdrawal process. We understand the frustration and concern this has caused you. It's far from the standard we strive to uphold, and we genuinely regret that this has been your experience.
Our aim has always been to ensure quick and efficient financial transactions for all our users. While some delays can occasionally arise due to various reasons, waiting 38 days is not in line with our standard operating procedures.
We will prioritize a thorough review of your case to determine the root cause of this delay and ensure this is resolved as soon as possible. Your feedback about the communication you've received is concerning, and we'll also look into this to improve our customer interactions.
We appreciate your patience thus far and hope to resolve this to your satisfaction. Please provide us with your account details so we can expedite this for you.
Once again, we deeply apologize for this oversight and any inconvenience it may have caused.
Best regards,
Skycrown Casino Team
Extremely poor casino.
Extremely poor casino.
No customer service.
Won't verify your account when you have won money.
Generic emails.
Stay away from this mess!! Possibly the worst ever experience online. They use the worst tactics so you can not be verified when you win. They refuse to payout winnings and even worse, if you win a tournament they deny the fact you ever did!!
Screenshots, emails and live chat are all proof I have on this matter.
DO YOURSELF A FAVOR AND DO NOT SIGN UP TO THIS MESS!
August 23, 2023
Unprompted review
Reply from Skycrown Casino
Dear Spawned,
We are truly sorry to hear about the negative experience you've had with our casino. Every customer’s experience matters to us, and it's evident that we did not meet your expectations.
We always strive to provide a seamless and honest gaming experience, and the issues you've mentioned are deeply concerning. Verification is a crucial step for us to ensure security and compliance, and we apologize for any undue delay or difficulty you've encountered in this process.
We take your feedback about tournament winnings and account verification very seriously and want to rectify this situation immediately. If you could provide us with your account details, we will investigate the matter urgently and ensure that any discrepancies are addressed.
We understand the importance of trust in our industry, and we truly regret that we've lost yours. Please allow us an opportunity to resolve the concerns you've raised and work towards regaining your trust.
Best regards,
Skycrown Casino Team
The best casino in Australia and the world
The best casino ever and has the best cash back and bonus offers. Always polite and quick and easy to depoist. Thanks for being the number 1
August 8, 2023
Unprompted review
Reply from Skycrown Casino
Dear Tessa Humphreys,
Thank you so much for your glowing review! We're elated to hear that you regard us as the best casino, not just in Australia but globally.
Our team works hard to provide our players with top-notch service, exciting bonuses, and a seamless deposit process. Your feedback reaffirms our commitment to ensuring the best possible experience for our users.
We truly value having you as a part of our casino family, and we'll continue striving to meet and exceed your expectations. Thanks for placing us at number 1, and here's to many more enjoyable gaming experiences together!
Best regards,
Skycrown Casino Team
Very good experience.
August 14, 2023
Unprompted review
Reply from Skycrown Casino
Dear Joanne Henry,
Thank you for taking the time to leave us a review. We're thrilled to hear that you had a very good experience with our casino!
Our team is dedicated to ensuring that our players have the best possible time, and feedback like yours motivates us to keep refining and improving our offerings.
We're grateful for your support and look forward to serving you again soon. Wishing you more enjoyable moments and wins in the future!
Best regards,
Skycrown Casino Team
Fantastic choice of games
Skycrown Casino has a fantastic choice of games to play. I love the quick loading casino for both pokies and Table games. Plus, it’s good to know there are staff online 24/7 so help is always at hand. Great casino !!!
August 7, 2023
Unprompted review
Reply from Skycrown Casino
Dear Mel Claudia,
Thank you for taking a moment to share your positive feedback about our Casino. We're elated to hear that you appreciate the diverse range of games we offer and our quick loading times.
Ensuring that our players have seamless gaming experiences and support when they need it is a top priority for us. It's always reassuring to hear that our efforts are resonating with our valued customers.
Thank you for your continued support, and we hope you continue to enjoy all that Skycrown Casino has to offer!
Best regards,
Skycrown Casino Team
Easy, Fast, Fun!
Easy to use layout and significant/varied offering of games means Skycrown casino is a true player.
Responsive and attentive online customer service staff always manage to find a positive solution to any issues.
August 11, 2023
Unprompted review
Reply from Skycrown Casino
Dear Xavier Sheehan,
Thank you for your kind words about Skycrown Casino. We're delighted to hear that you've had a positive experience with our platform and that you appreciate the ease of use and variety of games we offer.
Our customer service team works diligently to ensure that all our players' concerns are addressed promptly and satisfactorily. Knowing that you've found them to be responsive and solution-driven truly makes our day.
We aim to maintain and even elevate the quality of service you've come to expect. Thank you for choosing Skycrown Casino, and we hope you continue to enjoy your gaming experiences with us!
Best regards,
The Skycrown Casino Team
Pathetic customer care service
Pathetic customer care service. I have place withdrawl request 6 days ago and still have not received money yet. They will send you same reply everytime you reach them. Now they will reply on this review same as they are replying on other reviews. Skycrown only knows copy paste that's all.
August 10, 2023
Unprompted review
Reply from Skycrown Casino
Dear nikhil gandhi,
We sincerely apologize for the inconvenience you've experienced. It's disheartening to hear that our service has not met your expectations. Our customers are our priority, and it's essential for us to address concerns promptly and effectively.
The delay in your withdrawal request is certainly not indicative of the standard of service we strive to provide. Please rest assured that we will look into this matter urgently to identify the cause of the delay and ensure a swift resolution.
We understand the frustration of receiving generic responses. We aim to provide personalized assistance to all our customers, and we will work on improving our communication to ensure that such situations do not occur in the future.
Please allow us to make this right. We will reach out to you directly to address and resolve the issue. Once again, we appreciate your feedback and patience.
Best regards,
The Skycrown Casino Team
Great customer service
Great customer service, great range of games, I recommend this casino for any players...
August 2, 2023
Unprompted review
Reply from Skycrown Casino
Dear Phil,
Thank you for taking the time to share your positive experience with Skycrown Casino. We are truly pleased to hear that you've appreciated our customer service and the variety of games we offer.
Our goal is to always provide top-notch service and a diverse gaming selection to cater to all our players' preferences. Knowing that we have met your expectations makes our efforts all the more rewarding.
Your recommendation means a lot to us. We value the trust and confidence you've placed in Skycrown Casino, and we promise to uphold these standards for all our players.
Thank you for choosing us. We look forward to serving you in the future and ensuring you have many more enjoyable moments with Skycrown Casino.
Best regards,
Skycrown Casino Team
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