SkydivinglondonReviews 

381
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

The experience and staff on the day were amazing. The only point that I’d raise was the pre jump information. I thought the website could have had more info on the days format and if there was any... See more

Company replied

Rated 4 out of 5 stars

Great setup and delivery - only complaint was being told to turn up at 1pm but having to wait 3 hours before actually doing the dive. Feel like they should schedule the slots more efficiently so peopl... See more

Company replied

Rated 4 out of 5 stars

My first jump and it went well. My instructor, Scott, was excellent and explained everything really well. I wasn't nervous but if anyone was, he would have been excellent at reassuring them. Through... See more

Company replied

Rated 1 out of 5 stars

I'm glad the experience was good for the few people who left a review. The "contract" includes several barely legal weasel clauses, disclaiming any responsibility for injury or death, and taking all y... See more

Company replied

Company details

  1. Skydiving Center

Written by the company

The closest Skydiving to London, Skydiving Gift Vouchers, Tandem Skydiving, learn to Skydive


Contact info

3.8

Great

TrustScore 4 out of 5

381 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(381)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic morning!

Fantastic morning! Really supportive ground crew and instructors meant for a thoroughly enjoyable and exhilarating morning. Have to confess some nerves but put at ease and well supported. Can't recommend more highly! (Just make sure you bring some cash for refreshments).

August 16, 2021
Skydivinglondon logo

Reply from Skydivinglondon

We are glad you enjoyed your skydive Colin - well done and thank you for the review.
We will also add a reminder on our social media channels about the cash for refreshments! Thank you again

Rated 5 out of 5 stars

Very friendly and professional from…

Very friendly and professional from start to finish

August 9, 2021
Skydivinglondon logo

Reply from Skydivinglondon

Thank you RN. Just what we set out to do each and every day! Thank you for taking the time to leave a great review

Rated 5 out of 5 stars

Amazing 🤩

It was incredible experience. I have been jumping with Chris who has lots of experience and made my jump really unforgettable. I felt I’m in good hands!! Thank you Chris and skydivinglondon!!
All the best
Anita

August 9, 2021
Skydivinglondon logo

Reply from Skydivinglondon

Anita, Chris said you were awesome! Well done!

Rated 5 out of 5 stars

Brilliant expertise

Brilliant expertise, great team and thank you Mark for the great jump. See you soon.

August 9, 2021
Skydivinglondon logo

Reply from Skydivinglondon

Mark is just the best and he said you were a great tandem student Bran - well done!

Rated 5 out of 5 stars

Very friendly helpfully ans kind staff…

Very friendly helpfully ans kind staff and the jump it self was amazing and the jump crew were great company and laugh to

August 9, 2021
Skydivinglondon logo

Reply from Skydivinglondon

Teddy, our team LOVE their job and enjoy taking people into their version of an 'office'! What's not to enjoy? Thank you for your review

Rated 3 out of 5 stars

Great jump, very little information

Jump was amazing and jump staff were great. Did not feel that ground staff kept us very informed of what was going on. As a first time jumper had no idea what was going on and only got any information when I asked for it.

August 9, 2021
Skydivinglondon logo

Reply from Skydivinglondon

Hello S Jones. That's a shame that you felt that you were not informed as the team work very hard to ensure everyone has a great experience. We will take your feedback on board.

Rated 5 out of 5 stars

Brilliant team, very professional, lots of laughs!

Brilliant team with great, positive support all the way through and after. Stu my tandem jumper was so helpful and guided every step to make me feel comfortable and everyone was friendly and professional. Lots of laughs and a great day out. Thankyou - highly recommend this team if youre thinking about your first jump.
Just got my video which was brilliant too.. well worth it!

August 9, 2021
Skydivinglondon logo

Reply from Skydivinglondon

Hi Dave, thank you for your review of our team and your experience. We are glad you chose the video package. Would you post a pic to our Facebook page @londonparachuteschool ?

Rated 5 out of 5 stars

Absolutely amazing experience

Absolutely amazing experience, felt totally safe throughout - would definitely do again & would definitely recommend

August 9, 2021
Skydivinglondon logo

Reply from Skydivinglondon

Hi Liza - thank you for your review. See you again - and we will make sure your brollies get back to you! Thank you for your patience waiting for the weather to get a little better on the day. I think you will agree, it's worth the wait!

Rated 5 out of 5 stars

Amazing SkyDiving Experience

The skydiving experience was great, felt very safe at all times and was able to enjoy the jump thoroughly. I also chose the video as an Add-on and that turned out awesome as well. Everyone is super friendly especially the cook. Only negative is that we had to wait quite a while before we could jump but that is down to the Weather so out of control for the staff, unless maybe they invest in some experimental weather changing machines/equipments :)

August 9, 2021
Skydivinglondon logo

Reply from Skydivinglondon

Yes, Shabaz you've got it spot on and in development is our 'Anti-Cloud Blowy Device' and our top secret 'Super Duper Rain Cloud Zapper' as well as a 'Handy Wind Absorber Unit' for those tricky windy days. But shhh don't tell anyone!! The video package is certainly an investment and we hope you relive the memory over and over!

Rated 1 out of 5 stars

Beware of the weasel clauses in the contract

I'm glad the experience was good for the few people who left a review. The "contract" includes several barely legal weasel clauses, disclaiming any responsibility for injury or death, and taking all your cash if the jump is cancelled due to weather. This happened to me and they refuse either a refund or a voucher; an expensive and bad experience. In their various replies to my reviews (they have not contacted me directly) they fail to justify why they trousered the whole £250; a small admin fee would have sufficed.I hope this will serve as a warning to other potential buyers.

August 8, 2021
Unprompted review
Skydivinglondon logo

Reply from Skydivinglondon

We are interested in your review - you booked an individual into our company and we were forced to cancel due to unsafe weather conditions for skydiving, you then threatened legal action and poor reviews as you were unable to meet the rebook terms you agreed to at time of purchase sending the following email;

"Thank you for your email. Unfortunately you leave me with no option but to file a claim against you under English Contract Law, claiming all my costs and to post reports on appropriate web sites describing my experience with your company. The costs to you will be considerable but I hope you will realize that the circumstances are unusual (see my earlier email) and that you will re-consider by 5pm tomorrow. "

So to accommodate you we offered a free change of name that you declined so we booked you into a COMPETITOR! something we were not obliged to do which you accepted, and they then also cancelled due to unsafe weather conditions for skydiving and you emailed us on your return from them;

"Thanks Catarina,
We left London at 06.00 this morning and XXXXXX checked in and completed the paper work on schedule at 08.30.
Unfortunately, after half an hour, we were told that jumping was not possible today.
We are now leaving the country and I don't know when we will return so, after two cancelations this week, I would be grateful if you could refund me the money I paid you or a voucher for XXXXXXX to use when he may return to the UK.
Thanks."

And then without further contact from us you posted a review on another site and now on here, we do believe that we have done everything in our power to safely accommodate you at our company, when this was not possible under your latterly revealed restricted timeline, booking you into a competitor company to further try and accommodate you, with not one but two independant companies now awaiting you to rebook your skydive to a weather safe day, I believe that anyone reading your review can see it does not reflect the full picture, the multiple communications between us and that we have tried to accommodate you at every possible stage

Rated 5 out of 5 stars

Really great service

Really great service, lovely location and everyone was super helpful and informative!

July 21, 2021
Skydivinglondon logo

Reply from Skydivinglondon

Thanks Sophie - we loved having at our DZ and we hope you come back and do it all over again!

Rated 5 out of 5 stars

5 stars.

The jump was delayed a couple of times due to the weather and lockdown, but it was well worth the wait. The staff were very friendly and the whole process including the jump only took around an hour.

July 19, 2021
Skydivinglondon logo

Reply from Skydivinglondon

Oh Michael, it's been a tricky time for sure and we are grateful for patient customers like you! We are so glad you finally got to jump! Well done. Thank you for the review

Rated 5 out of 5 stars

A must do and one for the bucket list

This was an amazing experience and from the moment we arrived to the moment we left the team were very professional. The jump itself is something you must do, so exhilarating. I had "Flanners" as my guide who is an RAF instructor as were many of the instructors, and they were superb. Clear instruction and put everyone at ease.

July 12, 2021
Skydivinglondon logo

Reply from Skydivinglondon

James we will pass your feedback to Flanners. Well done for remembering his name (most people forget). We are glad you enjoyed your experience. We heard the second time is even better...just sayin' ;-)

Rated 5 out of 5 stars

Absolutely amazing experience

Absolutely amazing experience. Staff were so friendly and helpful. I felt so safe and reassured even got to fly the parachute! AMAZING

July 12, 2021
Skydivinglondon logo

Reply from Skydivinglondon

A 5 star review from a 5 star customer! Well done Chloe and thank you for the review

Rated 5 out of 5 stars

The most amazing experience!

The most amazing experience!
I received the skydive as a gift. The communication I had leading up to the jump was great.
Staff were so friendly, professional and covid secure. My instructor flaggers was just brilliant and I felt so safe. I chose to have a 'wild ride' it was incredible! I saw the curve of the earth. An experience I will not forget. I will definitely be back!

July 12, 2021
Skydivinglondon logo

Reply from Skydivinglondon

Brady, what a great summary. We will pass your gratitude on to Flaggers.
See you again soon!

Rated 5 out of 5 stars

Amazing Experience Highly Recommend!

Our initial jump on the 19th June was postponed due to bad weather, a tense few weeks wait lead up to our actual jump on the 11th July. Arriving at the centre everything was clearly laid out, Staff were all friendly and helpful, the atmosphere felt happy and fun even though I was feeling nervous.
Instructions on the dive were clear and concise then we got to meet the people we would tandem with. My tandem, Scott, was a happy friendly guy, he fully explained everything to me and got me into my harness and ready to go. Sitting in the plane he talked to me about every step of what was going on and what to expect at each stage of the ascent and dive. Then came the big moment, At this point due to all the prep by the sky diving team I really didn't feel nervous at all we crept towards the door I got into position and we were off. You just cant explain the sensation of jumping to anyone who has never done it,. it is truly amazing totally recommend it and 100% recommend Skydivinglondon if you are going to do it. Top class!!!

July 12, 2021
Skydivinglondon logo

Reply from Skydivinglondon

Simon thank you for taking the time to sum up your experience and create this great review of our dropzone.
Scott is a credit to our team, always so cheerful!
Thank you also for the recommendation!
We heard the second time is even better!!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look