Skyhook Reviews 692

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 216 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional quality of the staff, praising their helpfulness, expertise, and positive attitude, which significantly enhanced their holidays. Many people found the trips to be incredibly well-organized, with smooth logistics and excellent service, making for a truly enjoyable user experience. The locations visited are consistently described as beautiful and breathtaking, contributing to unforgettable adventures. However, some customers also noted issues with certain guides, describing them as nonchalant, tired, or even rude. A few people felt that the company's organization and service were lacking, with some itineraries differing from what was advertised and some stops being missed. There were also isolated concerns about equipment not fitting properly and some uncomfortable experiences regarding shared meals and demands for tips.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the guides for being... See more

Holidays

Clients share positive opinions on holidays, frequently describing them as excellent, amazing, and... See more

Location

Reviewers express great satisfaction with the locations visited. Customers frequently praise the stunning... See more

Service

Consumers find service to be positive, with many praising the excellent organization and knowledgeable guides... See more

User experience

People report overwhelmingly positive experiences, often describing them as wonderful, brilliant, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An utterly brilliant experience! The canoeing across Scotland was incredible and beautiful. It enabled us to see Scotland from the vantage point of canals and from the middle of lochs. As a 68 year o... See more

Company replied

Rated 5 out of 5 stars

Fabulous time! The weather was very kind to us - we had a taste of everything it seems - the gentle canoeing through the stillwater canals & lochs surrounded by pine forests & mountain peaks is just b... See more

Company replied

Rated 5 out of 5 stars

A fantastic experience. We went as a party of 6 and met a great group of people including Kev our guide and driver. Booking the guided trip meant that we didnt have to worry about transfers or accomod... See more

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Rated 5 out of 5 stars

Everest Base Camp felt unreal - like something that didn’t quite belong to real life. It’s tough, uncomfortable, and far from glamorous. But that’s exactly what makes it special. There’s a strange... See more

Company replied


Company details

  1. Travel Agency

About Skyhook

Written by the company

Small group adventures for active people. Book incredible experiences with hand-picked local guides.

At Skyhook, we hunt down the very best local adventure guides and provide a seamless platform to allow you to plan and book your dream adventure holiday.

We're more than a mere booking platform. We're a tribe of adventure-seekers, bound by our shared passion for exploration. By joining our community, you gain:

  • Exclusive access to top-tier local guides.
  • Connections with fellow intrepid travellers.
  • Special discounts from premier gear outfitters and travel partners.
  • A secure online booking experience.

Discover Skyhook. Life's an adventure!

Contact info

4.8

Excellent

TrustScore 5 out of 5

692 reviews

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Rated 5 out of 5 stars

National 3 peaks challenge

Absolutely incredible weekend from pickup to drop off. So glad I booked this epic challenge and I met some incredible people in my group

June 13, 2025
Unprompted review
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Reply from Skyhook

Hi Martin, congratulations on the 3 Peaks Challenge! We're glad to hear that you had a good time. Thanks for sharing.

Rated 5 out of 5 stars

TMB - What an unforgettable experience!!!


Our guide, Min, was absolutely amazing - truly the best I could have asked for on my first multi-day hike. From start to finish, she was exceptionally supportive, always ensuring everyone was safe, comfortable, and enjoying each step - whether it was an ascent or descent.

I basically trusted her with my life 😝, especially since I’d never tackled some of the trickier terrain before. Her little nuggets of knowledge, quick jokes, and constant encouragement made even the toughest uphill stretches more enjoyable.

I came away from the trip feeling so pumped that I’m already searching for my next hiking adventure this year!

June 16, 2025
Unprompted review
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Reply from Skyhook

Hi Emelia, thanks for sharing, sounds like you had an amazing time! Min is a gem and will be happy to hear she made such an impact. Well done on the trek!

Rated 5 out of 5 stars

Tour du Mont Blanc Highlights > Fantastic trip

Me and my friend , we had an amazing time. Every day, every step and every moment was great. Our guide Min, she was the best, we loved her. Overall well organized and manged trip. 10 out of 5 .Would do it again tomorrow if i could. Arina

June 16, 2025
Unprompted review
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Reply from Skyhook

Hi Arina, thanks for sharing this glowing review. We're delighted that you had a fantastic time and we'll make sure Min gets to see this. We hope you will have a chance to do one of our other Alps hiking options in the near future!

Rated 5 out of 5 stars

Did the 4 day highlights of Mont Blanch…

Did the 4 day highlights of Mont Blanch with Paul as our guide. It’s been one of the most memorable and well put together experiences I’ve been on from start to finish. Breathtaking scenery, perfect stops for food along the way and friendly comfortable accommodation too with a great group of all ages.
Paul put 110% effort into everything, his knowledge and enthusiasm for the tour was outstanding and his passion for his job made us all feel how much he cared that we had a great adventure. Thanks Paul

June 15, 2025
Unprompted review
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Reply from Skyhook

Hi Julie, thanks for these very kind words. Paul is excellent and will be delighted that you had such a memorable adventure. Thanks again for taking the time to share this.

Rated 5 out of 5 stars

The tour was absolutely…INCREDIBLE

The tour was absolutely incredible—truly beyond words. The duration was just right to fully appreciate the beauty of Mont Blanc and the surrounding areas. The hiking trails were wonderfully diverse, offering something new each day. Every detail was handled with precision and met all expectations.

Paul was an outstanding guide—not just leading the way, but genuinely feeling like a friend throughout the journey. He shared insightful explanations and even surprised us with a few unexpected adventures. This is a tour not to be missed!

June 15, 2025
Unprompted review
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Reply from Skyhook

Hi Moe, thanks so much for sharing this wonderful review. We're happy to hear that you had an incredible time on the TMB Highlights trail. We'll pass this on to Paul. Hope to see you on another adventure soon!

Rated 5 out of 5 stars

What a fantastic trip!

This was a really fantastic adventure! Our guide Anna was extremely knowledgeable and altered the trip to ensure we got the best of it. It was the perfect mix of adventure activities and down time.
The cabin was twin beds with 1 double room, however it was in a stunning location and the food was well cooked, and a nice mix between of dishes.
The only negative was there was a lot of bread, which I don’t normally eat much of, and there is no shop nearby which meant you need to take everything you want with you to the cabin or campsite.
Other than that I couldn’t fault the trip and feel we had a really magical time!

June 17, 2025
Unprompted review
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Reply from Skyhook

Thanks for sharing, we're glad to hear that you had a fantastic time! We hope to see you on another adventure soon.

Rated 5 out of 5 stars

Albania rafting and kayaking

Absolutely amazing from start to finish everything was 100% brilliant
Transport accommodation guide cannot fault them
Arti was great very welcoming and great in communicating
Thank you for your hospitality

June 9, 2025
Unprompted review
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Reply from Skyhook

Hi Gordana, thanks for taking the time to review. We're happy to hear you had an amazing time in Albania. The team is brilliant and we'll be sure to pass on your regards. Hope to hear from you again soon!

Rated 5 out of 5 stars

I’ve just returned from the trip and it…

I’ve just returned from the Norwegian Fjord trip and it was an amazing experience. The kayaking, wild camping and hiking were all excellent and our trip was brilliantly guided by Tuure who created a relaxed and friendly environment throughout for everyone
Great memories and friendships developed and I would highly recommend this trip as a way to experience the Norwegian Fjords

June 9, 2025
Unprompted review
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Reply from Skyhook

Hi Liam, we're so pleased to hear you had a fabulous time on the Hike, Kayak & Wild Camp the Norwegian Fjords adventure. We'll pass your compliments onto Tuure. See you on your next adventure!

Rated 5 out of 5 stars

A Stunning Weekend in Norway

What a fantastic long weekend! I booked a single place and met a wonderful group of people.

Our guide, Sandra, was exceptional. She made sure that everyone was well fed and happy with the kayaking and hiking pace; offering great insights and history of the area - thank you so much Sandra.

I have been on many guided trips over the years and must say this has to be one of the most memorable of them all.

The fjord itself was so beautiful...it looked like a painting…my photos don't do it justice.

Getting picked up at Stavanger and dropped off at the stunning hut location made the whole journey so easy (same for the return day).

The hut wasn't some tiny garden shed, it was a large wooden cabin in a very pretty bay, with comfy a bed and all mod-cons - I slept well every night.

If you're considering this trip, don't hesitate, I promise that you won't regret it :)

June 6, 2025
Unprompted review
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Reply from Skyhook

Hi Jason. Sounds like you had an epic time! We're thrilled to hear that this was one of your most memorable adventures and for all the right reasons! I'm sure Sandra and the team will be happy to hear this. Thanks for the glowing recommendation and see you on the next adventure soon

Rated 1 out of 5 stars

Don't recommend this company

Long story short: I Do NOT recommend it.

The longer version:
We were told in the description (and also in the emails) that we would be going at a pace that would allow us to complete the 24-hour challenge — and we trained for that too.

Well, we failed pretty much the whole thing at the beginning, at Ben Nevis. We were nowhere near the advertised pace.
Yes, we know there are always slower people in the groups, BUT we were held back several times. The whole thing was extra slow, very-very far from the original itinerary.
Later, some people turned back at Scafell Pike, so we had a chance to achieve our goal.

The most outrageous thing happened at Snowdon: the guide adjusted the pace to the people who had already dropped out of the challenge (because they didn't achieve the second summit), constantly sending them forward, while constantly holding back those still was in the challenge. We were told constantly, 'we are a team, we do this together'.

Well, as far as I can see - the goal is also in the name of the announced program: to complete the 3 summits in 24 hours. That is why we paid hundreds of £.

Not doing it for 26-27-28 hours, not for doing funny teambuilding event with those who dropped out earlier due to cardio problems. Ridiculous.

Quoted from your page: 'The guide will aim to set a pace which the group can realistically attempt to complete the challenge within 24 hours. This will mean a relatively fast walk with minimal breaks of no more than a few minutes to drink, have a quick snack or catch your breath. If you are well off the pace or struggling, the guide may need to make a call as to whether you can continue the challenge.'

It would be good to decide which policy you'll follow on future trips: 'If you can't keep up, please turn back', or 'Let's walk hand in hand, enjoying ourselves for 97 minutes longer than our itinerary recommends'.

Communication: there is still a lot of room for improvement.

We received a lot of automated emails before and after the tour, but we barely learned anything during the tour.

Receiving a 4 week training plan 2 days before the start, that's a new level of something.

The pick-up in Glasgow was adventurous. Two teams started, but there was no communication at all about it. Couple minutes before the pick-up, I was found myself in two different WA chats... different pick-up times+different places. Not bad, but not good either.

Real-life communication during the tour was pretty much zero: During the challenge, we didn't get any specific answers from the guide (e.g. the schedule of the breaks for the next 5-6 hour bus rides, or which way we climb on Scafell Pike)... the whole thing is frivolous.

It’s a bit disappointing to get multiple generic emails, but not a single follow-up from the guide — even a brief note from Skyhook addressed to our group would have meant a lot.

Final thoughts. Quoting your guide: 'It's not the end of the world if we don't make it.'
Well, maybe not — if you're doing this 7 or 8 times a season.

But for us, this attitude is deeply disappointing. Several of us traveled from abroad to take part. This wasn’t just a two-hour train ride and a casual drop-off at the pub of the station.

We can only hope he enjoyed his beer, since we didn’t get what we came for.

May 30, 2025
Unprompted review
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Reply from Skyhook

Hi Csaba,

Thank you for taking the time to share such detailed feedback, and for joining us on the National 3 Peaks Challenge.

We’re really sorry to hear that the experience didn’t meet your expectations, especially after all the training and preparation you put in. We completely understand how frustrating it must have been to feel held back and to miss the 24-hour goal — particularly when you felt capable of achieving it.

As with all Skyhook adventures, this is an open-group trip, and as you noted, pacing can be complex. While guides aim to keep the group moving at a pace that allows for a 24-hour finish, their first priority must be group safety. There are points on the mountains where it’s no longer safe for individuals to go ahead or descend alone, meaning the guide must manage the group as a whole. Unfortunately, this can sometimes result in faster participants being affected by the overall group pace — something we know can be disappointing.

For this reason, we try to make it as clear as possible on the trip page that while completing the challenge in under 24 hours is the goal, it can’t be guaranteed. A number of factors — including group dynamics, fitness levels, traffic, and weather — can all have an impact.

Skyhook is a group booking platform that connects participants with local hosts who run the trips. While we send standard reminders, the host is responsible for most of the direct communication. We can see that several messages were sent to you via the platform after booking. it’s possible they were missed as we didn’t see a response. My apologies if this was the case. We understand that many participants and guides move over to WhatsApp or other channels for ease, but unfortunately, we don’t have visibility on those off-platform conversations. We encourage guests to reach out to us directly if they have any concerns about a trip or booking.

Your feedback on communication, pre-trip clarity, and the pacing experience is very much appreciated, and we’re already in discussion with the operator about ways to improve this moving forward.

Thank you again for your honest and constructive feedback. We’re really sorry the trip didn’t meet your expectations, but your comments will help us improve the experience for future participants.

— The Skyhook Team

Rated 5 out of 5 stars

Safe for solo travellers

I booked as a solo female traveller and felt very safe throughout the trip. Prior to leaving I had a bunch of questions and the company was so patient answering everything I needed to know. Well.organised, well put together and extremely well run. Would deffo book again without hesitation. What a trip!!

June 1, 2025
Unprompted review
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Reply from Skyhook

Hi Laura, congratulations on your Canoe Across Scotland adventure! We do our best to make sure our trips are solo-friendly; it's an excellent way to meet like-minded travellers. Reviews like yours make it all worthwhile:) Thanks for sharing and see you again soon!

Rated 5 out of 5 stars

National 3 Peaks Challenge

I had a great time doing the National 3 Peaks Challenge. Fantastic experience, a real challenge and sense of achievement afterwards, it's given me the drive to do some more challenges in the same vein. Everything ran very smoothly, from the pick-ups and pre-challenge hotel stay to the challenge itself. Ours was a group of seven total strangers but the lot of us gelled and became a solid team very quickly. Richard was a brilliant and experienced guide, kept us on track and on pace while sharing his abundance of outdoor knowledge, and credit to our drivers Darren and Paul who kept us rolling between peaks. Highly recommended.

June 7, 2025
Unprompted review
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Reply from Skyhook

Hi Dave, congratulations on completing this tough challenge! Fantastic to hear that this has fueled the fire for future challenges. We'll be sure to send your regards to the team. Thanks for the kind words and recommendation.

Rated 5 out of 5 stars

It was a fabulous trip

It was a fabulous trip, well managed and led. I would recommend it to all.

June 9, 2025
Unprompted review
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Reply from Skyhook

Thanks for the review. We're glad you enjoyed your Canoe Across Scotland adventure, it's a favourite!

Rated 5 out of 5 stars

Great customer service and…

Great customer service and communication. Fantastic guides. I'd 100% recommend travelling with Skyhook.

May 11, 2025
Unprompted review
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Reply from Skyhook

Hi Chayil, thanks for the recommendation. We truly appreciate it!

Rated 5 out of 5 stars

Mt Toubkal

Got to admit, in a world of scams I was dubious.
Everything went as planned. Everyone turned up when they should and we all got to the summit.
Would highly recommend

June 1, 2025
Unprompted review
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Reply from Skyhook

So glad you had a good time on our Hike Mount Toubkal trip! Hope to see you on another adventure soon

Rated 5 out of 5 stars

Salkantay Trek Aponte party of 5!

Our family of 5 ( ages 21 thru 50) recently completed the 5-day Salkantay trek with Inkayni Tours thru Skyhook, and it was an unforgettable adventure! Our guide, Paul Cano, was exceptional - knowledgeable, passionate, and proud of his Peruvian heritage. He kept us safe and entertained throughout the trek, even when things got tough (like when I got sick for 2 days and my wife twisted her ankle!).

The food was incredible, thanks to Chef Cristobal and his assistant Clever. The porters and horses did an amazing job carrying our belongings, and the scenery was breathtaking.

If I have one suggestion, it's to break up Day 2 (Salkantay) into two sections. It's a long and challenging day, and a bit more pacing would make it more enjoyable.

We opted for horseback riding on two occasions (to Humantay Lagoon and Salkantay Mountain), which was worth every extra penny (bring CASH - u will need it). It allowed us to enjoy the scenery without excessive strain.

Overall, Inkayni Tours provided an outstanding experience. I highly recommend Paul, Cristobal, Clever and the entire team. Can't wait to come back to Peru!"

- Guide: 5/5
- Food: 5/5
- Porters/Horses: 5/5
- Overall Experience: 5/5

May 28, 2025
Unprompted review
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Reply from Skyhook

Thanks for sharing Angel! We're so glad that you had a great experience on our Salkantay Trek!

Rated 5 out of 5 stars

Sam the guide was amazing

Sam the guide was amazing, the scenery was breathtaking and also the challenge made it all worthwhile

May 25, 2025
Unprompted review
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Reply from Skyhook

Thanks for leaving a review Simon! We're so glad that you had a great time

Rated 5 out of 5 stars

Amazing.

Amazing.
Our 2 guides Billy and Reg were very experienced, knowledgeable, hard working and patient.
I'd thought that the wet forecast would dampen the joy of this trip but it was a brilliant experience anyway. The scenery us stunning and remote. The padding was hard work but not beyond those reasonably fit.

May 25, 2025
Unprompted review
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Reply from Skyhook

Hi Hywel, thanks for sharing. We're pleased to hear that some wet weather didn't get you down, it makes for more interesting memories! Well done on completing this Canoe Across Scotland adventure.

Rated 5 out of 5 stars

This was such an amazing trip

This was such an amazing trip. The local guides Dado, Eva, Anten, Toni and Mitch were all excellent giving us not only excellent guidance at all times but great history and interesting facts about the local area. The Kayaking was a great introduction to the beautiful town of Omiš, the kanyoning challenging but so beautiful that you forget about the challenge and the rafting was a wonderful fun way to finish an epic adventure. Apart from the above you still get lots of time to explore Omiš, or just relax on the beach. It was truly an amazing adventure. I’m still smiling. The team in Omiš go above and beyond to look after you 10/10

May 31, 2025
Unprompted review
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Reply from Skyhook

Hi Emma. We're thrilled that you had an amazing time on your Croatia Cetina River trip! The Omis team is excellent and we'll be sure to pass on your regards. Hope to see you on another adventure soon!

Rated 5 out of 5 stars

Truly a great trip

Truly a great trip, I thoroughly enjoyed it. The hospitality was great throughout, and the guides provided a great service. I highly recommend this trip to anyone wanting to challenge themselves.

June 2, 2025
Unprompted review
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Reply from Skyhook

Hi Will. Congratulations on summiting Mt. Toubkal! Sounds like you made some exciting new memories. Hope to see you on another adventure soon!

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