Sky Protect Device Insurance Reviews 107

Complaint about sending useless mobile iphone12 I booked for repair not for time or money waste ,I can’t use my id in phone so that phone is useless ,I have special children in house they needs phone and have imp details in phone but this insurance not working as described I paid 75£ for repair not for getting a useless phone in return even I’m paying monthly insurances not for getting this kind of response.They even cut my call after hearing my complaint

Just found out my home has been uninsured for a week after Sky Protect didn’t renew our policy as we no longer “met their criteria” (whatever that means). Nothing has changed with our home and have made no claims and now have been left uninsured. One email was send by them saying they weren’t renewing and because we missed an email we weren’t expecting, we have been left hanging out to dry and could have lost everything and currently are uninsured as have only found out at 11pm tonight, Disgraceful, avoid at all costs…

It is only one star rating if it could be 0 I would have given a zero.
I have tried and tried to ask about a missing laptop that was said to have been delivered to my home address but has not been delivered.
My home has 24 hour cctv and ring door bell so can prove no delivery was made.
My policy number is.
My laptop could not be repaired and they said they would replace it.
A replacement was said to have been sent from AO via DPD the drivers name being Richard.
This driver said it was handed to my self but showed a picture of a toolbox or some thing resembling one.
There was no signature or picture of parcel in our hands or home.
Sky protection now say it is being investigated by AO.
I have had to do lots of phone calls but I have just found out from my Solicitor I should only have to contact sky protect as I am their customer and until I receive the laptop delivered and signed for it is their responsibility under the consumer act 2015.
Today after 5 or 6 different calls I was passed to Adrian who when talking to my husband as I was getting upset was rude in- caring with no empathy and was getting my husband fed up with his word play and rudeness.
My Solicitor has stated he will now begin legal action in the small claims to get my laptop or value returned plus legal costs this has been going on for several weeks now and sky protection/ domestic general are blaming every one else and passing the buck.
In the mean time I and my family have no laptop and are absolutely disgusted how I am being treated.
So I would advise any customer thinking of protecting their appliances through sky protect NOT TO this company does not want to help in any way.
I will respond to how the court action goes and how much this matter will cost with court fee’s etc.
This should have all been resolved quicker.
This is the law as stated below:
Sky Protect (not AO/DPD) is responsible for a lost laptop during delivery, as they are legally liable for the item until it is delivered to your address.
Under the costumer act 2015 state Sky protect are responsible and if an investigation is going take long should issue a loan laptop without fail.
Please do not waste your hard earned money using sky protect/ Domestic general to protect your valuable devices it’s a waste of money.
Absolutely disgusting service telephone recordings of all calls are available if any one wants to hear them personally.

Annoying sending letters like government warnings is too desperate and scamming

I have to congratualte sky protect with DGI your customer servise and Complaints team have the worst processes i have had the plesure to experiance you really have out done your self could you be any worse.

To cut long story short the IT system wont put though claim there is a fault . No one can help . Say its problem with IT . IT has been aware for 3 weeks no up date . Complaints team 2 weeks. Nothing has happened, today i spoke to complaints team. Told nothing she could do. Can be ip to 8 weeks yo recive call back. I wounder if itcwill tske 3 months t o make a claim.

Repair of a Samsung Z Fold took 3 months - eventually 3rd party destroyed it and D&G didn't contact me for financial compensation.

Website is fine to let you purchase, has never worked to login or see your products.

Registered for recent door handover after a claim. Won't send a confirmation email, individual didn't show up.

In line with most of Sky's products.

I have had sky protect for years, never claimed, they send me a renewal which is going up from £23 to £31 per month which I have cancelled. From now on my money will stay my money and should anything break I will just replace it.

Most awful piece of equipment I have ever purchase. From trying to set it up, which is truly awful, to the delay in seeing who’s at your door. It can take up to 5 minutes to see a live view and by that time the visitor has moved away. I have changed to a RING system and it’s light and day the difference from setting up to seeing who’s at the door. Don’t waste your money.

i have a d&g policy through sky protect which i had to make a claim through today but d&g are awful. i have a broken sky glass tv and under there policy they can either replace or give a cash settlement they cannot replace the tv as there is a problem with there system and skys so i asked if they would write the tv off and give a cash settlement which they refuse. i have asked them why on earth do they need skys system to sort out an insurance issue as my contract is with D&G not sky, the tv is paid off and there is no outstanding finance on it so the tv is free and clear so has nothing to do with sky. i have offered them the statement to show the tv is paid off and offered photo evidence of the broken tv but they wont budge they just say its not out problem its skys and sky tell me no its domestic and generals as they are the insurer. i have been on multiple calls for over 5 hours and i have got know where with either company. i have been through every one of domestic and generals terms and conditions and policy details and they have failed to deliver on every policy detail. please think about it carefully when you sign up with this company as they will not do what the policy state they do.

This was my email response to the auto-renewal advice received from skyprotect.com:
I do not wish to renew my insurance policy.
Do your executives live on this earth, or are they from another planet called the STUPIDVERSE?
How else do they believe loyalty to your company and no claims means one's premium should be quadrupled!!!!!
And I received this in response:
I have been into your policy and declined your renewal as requested. Your current policy will expire 07/03/2026 23:59. A confirmation email will be issued shortly.
If you wish to accept it later down the line this is still possible, and if you have any questions please don't hesitate to reach out.
Was there anything else that you required assistance with today?

I called sky protect to add an item in my home insurance to be told the item was too high of value and that they now have to cancel my insurance giving me 14 days to sort elsewhere. I explained I wanted to keep the insurance and would insure the item on a stand alone basis, to which they said I couldn't and was cancelling my insurance. I have had none stop calls pestering me to verify my details to cancel. Yet they were the ones suggested the cancellation. I have now been threatened with saying they will put a marker against my credit for unpaid direct debit yet they have cancelled my policy so why should I pay a direct debit. Absolute joke of a company. Also cancelled my other sky products

Trying to email domestic general sky protect for a new claim as our phonesc are out of action keep getting the other company run by sky same name as domestic general sky protect.
Very frustration info@ isnt being replied from for a few days tried complaints@ this no reply as yet

After paying for years, it turns out that their service is awful. I tried to make a claim for my wife's IPhone after being with them for years and parring with 500 plus. When you go to their website skyprotect.com and try to manage your account most the important information is missing. It just say iphone, windows laptop and tv. When I tried to claim, it turned out it was a phone we'd parted with years ago. But we'd missed this detail as the information they hold and show are different. How can you manage an account with no information, hindsight is a wonderful thing. I appreciate that they're correct about the phone not being covered. But my disappointment is in the complete lack of manging your policy online is poor. Also when I spoke to the claims person, I asked which laptop or tv, of which they have no details. So the quality of management and their records are shocking. Add that to being sold something from sky, to find out it's a poor company like domestic and general who deal with the whole thing. Sky clearly don't care about these problems or how badly D&G represent them. Avoid, avoid, avoid.

I have been a Sky customer since 1999, and I can say Sky Protect is the worse experience I have had. The various cameras,leak sensors, etc. gave up the ghost after a few months, quite expensive against other insurance quotes.
The last straw for me was last November the heating element in my immersion heater appeared to be on the blink and kept tripping. I put in a claim on November 30th, as I write this, on Feb 10th,I am still waiting for an engineer to contact me. My cover finished in mid Dec.
I have rung Sky a few times, but all I get is a very long wait on the phone, so gave up, or I was told, just before Christmas, when I managed to speak to a very disinterested Customer Service member that "someone will ring within two hours to arrange a visit".That never happened.
I am now going to have to ring around to get someone to come and have a look and to rectify the problem.
My advice is " don't". Stay clear of Sky Protect Insurance, because they neither protect,or insure. Very disappointing

ABSOLUTELY RUBBISH I HAD A FLOOD AND THEY SAY AS THE LAMINATE FLOOR HAS GOT BEEDING ROUND IT IS BUILDING NOT CONTENT INSURANCE ABSOLUTELY MADNESS AND THE SAME IF THE FLOORING IS UNDER THE SKIRTING BOARD ITS ALSO BUILDING INSURANCE JOKERS

My insurance claim took around 2 weeks. I had to chase, but all in all, it turned out really well. Sky, D&G and both third-party repairs and fulfilment were really good. They respond to emails quickly (email is best) and are pretty efficient. I was very negative at first because my previous insurance was with my bank, which used 'Assurant', which is absolutely dreadful, and it left me extremely wary of device insurance.
I would recommend Sky especially if you're relying on your bank's insurance (they all use the same one).
Just don't expect a new phone the next day. Make provisions; always have a cheap spare phone (which I did not do!)

Poor Sky/D&G I gave them hell, but they were actually brilliant.
So thanks Guys (and apologies for being so manic) 🫣!

Awful equipment. Not all of it worked from day 1. Doorbell signal was very poor despite the chime being on the opposite side of the front door so as close as it could have been. Battery needed recharging every few days. Phone support and they told me to do an update which didn’t work and actually made it worse. Then my insurance was due up and they said they no longer do the protect insurance so all my equipment will stop working. Not that much of it worked to begin with, but it’s still annoying. I wouldn’t have wasted money on it for the past year and would have gone with another provider had I known the issues there would be. Now have to buy a new video doorbell and have gone with a different provider for the insurance. Very disappointing.

Stacey from product replacement team has literally saved me after trying to sort my phone issue for 6 weeks this lady actually went above and beyond thank you beyond words.
For listening to me.

Great responded to my email straight away . Very helpful .i couldn’t ask for better customer service

Rang sky protect on the 3/1/26 as my sky glass tv hdmi port was broken.
5/1/26 - they delivered a replacement tv. The delivery drivers didnt have the equipment to take my tv stand off. So they opened the new box to find a broken tv. I refused delivery as thats my right to.
The same day i logged a complaint with sky protect and order another tv.
The 1st call handler didnt have a clue 2nd still no clue. 3rd told me i needed to take the tv off its stand and have it boxed up with 2 people to help me. None of which i was told when i ordered the replacement plus sky take the box when they deliver a glass tv as they set it up so i dont even have a box.
4th call handler wouldnt listen.
5th call handler said sky have to have the undelivered tv in their hands before i get a new 1 wait for a call back.
6/1/26 no call back so i called to see if theyd received the tv. No they hadnt.
7/1/26 i ring to order a new tv surley theyd got it by now no they hadnt theres an issue with IT they need to mark it as recieved well see if we can waiver it. If youve not signed or taken delivery we then have it. But we suggest you complain..
Ring complains phone number to be cut off.
Send facebook a msg on there explaining the issue.
9pm i.get a phone call back sorry well sorted it out and ring you back tomorrow.
8/1/26
No phone call back
9/1/26 really sorry well order you a new tv for tomorrow and well compansate you ok
10/1/26- wait in all day no tv
Email received at 4pm we cant deliver the tv. Email us back.
Email them back its out of stock.
Ring up the complaints team.oh its down to the weather which was fine at both the depo (my friends live nearby and hes a bus driver) and where i live.
Well ring you tomorrow. I threaten to cancel my sky account.
11/1/26
Phone call ill try and get you 1 for tomorrow. Trouble getting through to sky protect. Ill ring you back. Rings back i cant get you 1 for tomorrow theres a problem with it and its been marked as not received the undelivered tv so we cant order a new 1 so i dont know when this will get sorted. I explained ive had 3 different stories. I just want a tv and to speak to someone higher up so i can explain the context of the problem and why im so fustrated annoyed and disapointed. I feel like cancelling because its not worth the stress.

Later on in evening i get an email we are cancelling your sky tv this will effect your credit rating and youll still be charged.

Not once did i cancel i expressed my fustration that is all.
None of team seem to know what theyre doing.
And its still not resolved. I write the review to warn other customers off the lack of empathy compassion snd realisation of how stressful it has been dont bother ordering sky protect. Id of been better off with my house insurance covering it.