I loved that after providing all the necessary information and documents I wasn’t stressed with a lot of back and forth. I almost even forgot I had submitted a claim and was so pleased to wake up to a... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
We're very impressed with the SkyRefund Team. It's the first time we've used their services. They did a great job, without getting us involved, so the compensation was received and it was absolutely s... See more
Company replied
I was very sceptical about using SkyRefund but they absolutely delivered. They required a minimum of information and paperwork from me and took care of everything. They secured what I thought was a... See more
Company replied
This is my first experience with Sky Refund due to a cancelled flight. I have not had too much expectation but decided to try. And I was nicely surprised when I got refund credited quickly ! The re... See more
Company replied
Company details
Written by the company
Your flight was delayed, cancelled or overbooked? SkyRefund helps you claim your rightful compensation. Our mission is to empower air passengers worldwide and help them exercise their rights. With nearly a decade of experience in aviation law, we’ve helped thousands of travelers across the globe to get the compensation they’re owed. Thanks to our network of legal experts and collaboration with airlines and regulatory bodies, we can handle claims from anywhere in the world—quickly, efficiently, and with proven results. We make the process simple and stress-free, so you don’t have to deal with airlines or complex regulations on your own. Best of all, there’s no fee unless we win your case.
Our Company Values
No Win, No Fee & Transparency
✅ Free compensation checker
✅ Less than 3 minutes to file a claim
✅ No win, no fee only
✅ 8+ years experience
✅ Trusted by 1M users
✅ 98% success rate
Contact info
Triaditsa, 1404, Sofia, Bulgaria
- skyrefund.com
4.5
Excellent
4K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
wonderful experience
February 18, 2026
Unprompted review
Reply from SkyRefund
Hello Chirag,
Thanks for the positive feedback. Enjoy your compensation payment!
Best regards,
The SkyRefund Team
Think twice before...
When I realised how expensive is this service I tried to cancel my claim . As I experienced the rigth to cancel the claim during 14 days after application, as it is promised on the website, in reality does not exist.
February 18, 2026
Unprompted review
Reply from SkyRefund
Dear Vladimir,
Thank you for sharing your honest feedback. While we do
understand your frustration, we would like to clarify the matter.
After entering into agreement with SkyRefund, we assume that
the client has familiarized themselves with the Terms and Conditions stipulated on our website. Therefore, before receiving your statement that you wish to cancel our services, our team successfully submitted your claim to the airline and invested time and effort in claiming your compensation, hence fulfilling
our obligations and successfully upholding your passenger rights. Since the compensation amount had already been received by SkyRefund, we were unable to discontinue the claim as per Article II.19 of our Terms and Conditions (https://skyrefund.com/en/terms), and we duly informed you of that. For this clause to apply, the Client has given prior consent
for the claim filing procedure to commence during the withdrawal period and has acknowledged the conditions under which the right to withdraw from the Agreement is forfeited.
Therefore, the Standard fee was applicable and rightfully owed to SkyRefund, according to our Pricing policy, which is clearly stated on our website.
We hope this clarifies the matter. Enjoy your compensation payment.
Best regards,
The SkyRefund Team
Trustworthy Service
Once I had completed the comprehensive claims forms the process was seamless and within a few weeks the compensation was paid out to me. I would have liked a little more detail on the breakdown of the compensation but that's not overly important as they got compensation that I would have found difficult/impossible to get on my own
February 19, 2026
Unprompted review
Reply from SkyRefund
Hello Malcolm,
Thanks for the positive feedback. Enjoy your compensation payment!
Best regards,
The SkyRefund Team
Reply from SkyRefund
Hello Iris,
Thanks for the positive feedback. Enjoy your compensation payment!
Best regards,
The SkyRefund Team
Reply from SkyRefund
Hello Filipa,
Thanks for the positive feedback. Enjoy your compensation payment!
Best regards,
The SkyRefund Team
It is very goof experience, they are very fast
Efficient staff, clear explanations, and fast payouts are what distinguish Sky Refund.”
February 18, 2026
Unprompted review
Reply from SkyRefund
Hello Tijana,
Thanks for the positive feedback. Enjoy your compensation payment!
Best regards,
The SkyRefund Team
Great service and quick results
Great service and quick results. Even with the commission fee, it was worth it because they made the whole process easy and I received my refund without any hassle.
February 17, 2026
Unprompted review
Reply from SkyRefund
Hello Karolina,
Thanks for the positive feedback. Enjoy your compensation payment!
Best regards,
The SkyRefund Team
Everything was done in 3 weeks and …
Everything was done in 3 weeks and Customer Service Team was so helpful. Most especially Natalie
February 18, 2026
Unprompted review
Reply from SkyRefund
Hello Akinbiyi,
Many thanks for the positive feedback. Enjoy your compensation payment!
Best regards,
The SkyRefund Team
Good support but need more transparency in the charges
Support was good. But then additional charges were deducted from the final amount due to additional legal support as per Sky Refund team,
But not sure why there was a need for additional legal process as in this case Airline was bound to provide the compensation due to the lapse on their side ?
Since Airline voluntarily dragged this issue, can we not penalise the airline for these additional expenses rather penalising the passenger in this case.
February 16, 2026
Unprompted review
Reply from SkyRefund
Dear Avinash,
Thanks for sharing your feedback. We are glad to see we managed to assist you in obtaining the compensation you are legally owed by the airline for the flight disruption experienced.
As far as the payment question raised by you is concerned, we would like to direct you to our Terms and Conditions stated on our website, which you have agreed to by entering into agreement with SkyRefund: https://skyrefund.com/en/terms . Please note section IV. Fees for Services and Payments.
We would like to affirm SkyRefund has acted according to all internal and external policies, and we hope the above clarifies the matter.
Once again, thank you for choosing SkyRefund to uphold your passenger rights. Enjoy your compensation payment!
Best regards,
The SkyRefund Team
Very effective service
Very effective! I strongly recommend SkyRefund services.
February 17, 2026
Unprompted review
Reply from SkyRefund
Hello Diana,
Thanks for the positive feedback. Enjoy your compensation payment!
Best regards,
The SkyRefund Team
7h delayed flight refund received
Were able to get me the full refund for my 7h delayed flight
February 17, 2026
Unprompted review
Reply from SkyRefund
Hello Futszakk,
Thanks for the positive feedback. Enjoy your compensation payment!
Best regards,
The SkyRefund Team
Horrible communications
Communications are not bad, they are non-existent. Over a year now and nothing except an acknowledgement from Aer Lingus that a complaint had been filed. Tried to submit the information form and it was rejected.
Claim #1081137
February 17, 2026
Unprompted review
Reply from SkyRefund
Hello,
Thank you for sharing your honest feedback.
First and foremost, please accept our sincere apologies for the frustration and inconvenience you have experienced. We completely understand how disappointing it must feel to wait this long without receiving a final resolution.
While we always strive to keep our clients fully informed, in this case the process has unfortunately taken significantly longer than expected due to the lack of cooperation from Aer Lingus. Situations like this can considerably delay the standard claims procedure, especially when the airline is slow to respond or does not provide the necessary resolution in a timely manner. The process has been additionally slowed down due to the fact that last January we required an important document from you to help us move forward with your case promptly but unfortunately, we did not receive it.
Please rest assured that your claim has not been forgotten. Our legal team is currently reviewing alternative legal avenues to escalate the case and move it forward through more formal channels. When airlines remain unresponsive, escalation is sometimes the only effective path toward resolution. In order to escalate your case, however, we need the document requested previously. You will shortly receive an email with more detailed information.
We truly appreciate your patience, and we understand that waiting can be frustrating. Our team remains committed to pursuing your compensation.
Thank you for choosing SkyRefund to uphold your passenger rights.
Best regards,
The SkyRefund Team
The team did an excellent job
The team did an excellent job. Although the process took some time, the final outcome exceeded expectations. Thank you for your dedication and thorough work.
February 17, 2026
Unprompted review
Reply from SkyRefund
Hello Bethel,
Thanks for the positive feedback. Enjoy your compensation payment!
Best regards,
The SkyRefund Team
thanks for your help
I add the documents that the company asked for and waited for the results for approximately 40 days, even it takes time but it's worth it, because they did all the work perfectly and I recieved my compensation finally.
February 17, 2026
Unprompted review
Reply from SkyRefund
Hello Narin,
Thanks for the positive feedback. Enjoy your compensation payment!
Best regards,
The SkyRefund Team
Really dissatisfied with this company
Really dissatisfied with this company. Applied for compensation in April 2024 (yes - almost 2 years ago). Very infrequently I'll send a message asking for an any update and, initially they'd just say they were working on it, and last 2 emails were just ignored. I enquired to know if they've given up so then I'd be able to employ another company before the time limit expires. Apparently they reply to reviews on here though - which strongly suggests they're more concerned with company presentation management rather than actually assisting clients. [The following is my reply to SkyRefund's reply to my Trustpilot review: not true what you write - you have ignored my past two messages through your website. Yet here you're denying this and asking me to message you there again. Interesting that you reply here in Trustpilot but not there where it actually matters to the client. Poor...]
February 17, 2026
Unprompted review
Reply from SkyRefund
Hello ,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that you feel disappointed with your experience.
We would like to assure you that SkyRefund is a legitimate company that has successfully assisted many passengers in claiming compensation for flight disruptions. Please note that the final outcome of a claim also depends on the airline’s response and decision, which is unfortunately outside of our direct control.
We aim to respond to all customer inquiries submitted through our contact form within a maximum of 3 business days, and never ignore our clients' inquiries. Please contact us through the form which can be found on our website and include your name and claim number and we will happily provide you with an update.
Best regards,
The SkyRefund Team
Efficient and fast
Efficient and fast. 3 weeks and the money was in my account.
February 16, 2026
Unprompted review
Reply from SkyRefund
Hello Finn,
Thanks for the positive feedback. Enjoy your compensation payment!
Best regards,
The SkyRefund Team
This service works
This service works. It took some weeks-months but it works. Thank you Sky refund
February 17, 2026
Unprompted review
Reply from SkyRefund
Hello Eriona,
Thanks for the positive feedback. Enjoy your compensation payment!
Best regards,
The SkyRefund Team
I had a very positive experience with…
I had a very positive experience with Skyrefund. My flight to Vienna was delayed, and I honestly didn’t expect the refund process to be easy. However, Skyrefund handled everything professionally and kept me informed throughout the process.
Thanks to their support and dedication, I successfully received my flight refund without stress or complications. The communication was clear, and the process was much simpler than I imagined.
I truly appreciate their service and would definitely recommend Skyrefund to anyone dealing with flight delays or cancellations. They made a frustrating situation much easier to manage.
January 23, 2026
Unprompted review
Reply from SkyRefund
Hello Shadije,
Many thanks for the positive feedback. Enjoy your compensation payment!
Best regards,
The SkyRefund Team
Professional and simple
Great service. Efficient and easy to make a claim
February 16, 2026
Unprompted review
Reply from SkyRefund
Hello Andrew,
Thanks for the positive feedback. Enjoy your compensation payment!
Best regards,
The SkyRefund Team
Support for flight disruption
I had a flight disruption and I had posted the details about that in the website. After one year, suddenly I received a message saying that I got my refund. Surprised and happy!
April 17, 2025
Unprompted review
Reply from SkyRefund
Hello Roshan,
Thanks for the positive feedback. Enjoy your compensation payment!
Best regards,
The SkyRefund Team
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