Skyscanner Reviews 

1,015
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 263 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the platform highly effective for comparing flight options and securing excellent prices, often noting that the listed fares are accurate and significantly lower than direct airline bookings. Many appreciate the user-friendly interface and efficient booking process, which saves considerable time and effort. People frequently highlight the ease of navigation and the comprehensive display of choices, making it a go-to tool for finding deals and organizing travel plans. However, some people mentioned experiencing price discrepancies, where the final cost on the linked website or at the counter was higher than initially displayed. A few other people also felt that there were issues with booking confirmation or questioned Skyscanner's responsibility when problems arose with third-party bookings.

What people talk about most

Price

People report positive experiences with price, often finding good options and comparing prices across... See more

Website

Users describe positive interactions with the website, finding it user-friendly, easy to navigate, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the website's... See more

Booking process

Customers had positive experiences with the booking process, often praising its speed and ease of use.... See more

Service

Reviewers highlight ambiguous aspects of service, with many praising it as reliable, very good, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Awesome website I always go to Skyscanner first when shopping for airline tickets. Very good at showing me my options and almost always when I click on their provider I get the same deal (i.e. no... See more

Rated 5 out of 5 stars

The listings are comprehensive and easy to read EXCEPT when a company pays to get listed first. I unfortunately didn’t realize that Air France uses a.m. and p.m. instead of the 24 hour clock. I there... See more

Rated 5 out of 5 stars

Skyscanner was extremely helpfully in searching for a flight that required multiple changes and was within my budget. Tried my usual places but most of them in in US$ and true price was only shown jus... See more

Rated 5 out of 5 stars

I search for flights in several locations. I use only direct booking with the airliners, never by a 3rd party. Skyscanner has a very good user experience, enables a direct booking process, and get a... See more


Company details

  1. Flights Search Site

Written by the company

Search, compare and book cheap flight tickets and great flight deals for your next vacation with Skyscanner. We find you the cheapest plane tickets for free by comparing all flight options in a single search.

Written by the company


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.5

All reviews

(1,015)

255 reviews in the last 12 months

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Rated 5 out of 5 stars

Great work, Skyscanner!

Booking a trip with a friend who was going multi-city, by putting her entire trip into Skyscanner she got the cost of all four flights to less than the cost of a one way flight for the first leg of the trip. Impressive!

March 21, 2026
Rated 1 out of 5 stars

Budgetair is the worst company to deal…

Budgetair is the worst company to deal with ever !! It's a scam waiting to happen they cancel your flight and then you're stuck calling the bank to get your money back...if you don't pay them an extra penalty ($75 per passenger)
to get your money you're cooked !

March 5, 2026
Skyscanner logo

Reply from Skyscanner

Hello Aldo, 

Thank you for taking the time to leave a review. 

I am sorry to hear about your experience with the travel provider BudgetAir after finding your flights on Skyscanner. 

Skyscanner doesn't have any control over when flights or bookings are cancelled. We also don't handle bookings or payments directly, so we are unable to process refunds ourselves. 

However, I understand how frustrating it can be when flights are cancelled and the process of receiving a refund. I have emailed you directly to provide further support. Please keep an eye out on your inbox.

Thank you once again for your time and feedback. 

Kind regards, 

Tegan

Rated 1 out of 5 stars

I book the flight with expedia through…

I book the flight with expedia through skyscanner they canceled it without no reason and gave partial refund

February 24, 2026
Skyscanner logo

Reply from Skyscanner

Hi there, 

Thank you for taking the time to share your experience. We are sorry to hear that your booking with Expedia was canceled and that you received a partial refund.

As a travel search platform, Skyscanner does not manage bookings directly, since reservations are completed on the travel provider’s website. That said, we want everyone who uses our platform to have a positive experience when redirecting to a partnered travel provider. 

We have raised this with our contacts at Expedia to better understand what happened, and we have also followed up with you directly to gather any additional details that may help with the investigation. 

Thank you again for bringing this to our attention. We look forward to assisting you further.

Kind regards,

Lisette

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