After suffering 2 bad experiences with 2 different travel agencies, came Carol Smith! She just saved the day and my business. She made sure my booking was done correctly, spend the time patiently on t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent experience with this company. Customer service is top star, special mention to Skyler who went above and beyond to get me the best deal possible for an alternative flight. I commend him fo... See more
Very helpful and timely response to phone calls and appeals for assistance etc. This is a much better service level compared to as normally received from other sites. It's very reassuring for custom... See more
Company replied
Alex was extremely helpful when I booked our flights online. Encountered problems during payment and lost my booking. He phoned me and he helped me complete the process over the phone. Managed to save... See more
Company replied
Company details
Written by the company
Skywings Travel London: Your Gateway to Unforgettable Journeys! Marking Excellence in the Travel Industry since 1994! Skywings Travel London is a premier travel agency based in the heart of London, renowned for its commitment to delivering exceptional travel experiences tailored to meet the diverse needs of its clientele. With a rich history of providing personalized travel solutions, Skywings Travel London has established itself as a trusted partner for both leisure and business travellers. Services Offered 1. Customized Travel Packages: Skywings Travel London specializes in creating bespoke travel packages that cater to individual preferences and budgets. Whether you're planning a romantic getaway, a family vacation, a beach holiday or an adventure trip, the agency's experienced travel consultants work closely with you to design the perfect itinerary. 2. Corporate Travel Solutions: Understanding the unique requirements of business travel, Skywings offers comprehensive corporate travel management services. From arranging flights and accommodations to organizing meetings and conferences, the agency ensures a seamless travel experience for business professionals. 3. Flight Bookings: With access to a wide network of airlines, Skywings Travel London provides competitive airfare options for both domestic and international flights. The agency's expertise ensures that clients receive the best possible deals and convenient flight schedules. 4. Accommodation Arrangements: Skywings partners with top hotels and resorts worldwide to offer a range of accommodation options that suit different tastes and budgets. From luxury hotels to budget-friendly lodgings, the agency ensures comfortable stays for all its clients. 5. Tour Packages: For those looking to explore new destinations, Skywings offers a variety of guided tours and excursions. These packages are meticulously planned to include popular attractions, cultural experiences, and leisure activities, providing a comprehensive travel experience. Why Choose Skywings Travel London? Expertise and Experience: With years of experience in the travel industry, Skywings has built a reputation for its in-depth knowledge and professional service. The agency's team of travel experts is dedicated to providing personalized advice and support throughout the travel planning process. Customer-Centric Approach: Skywings Travel London prioritizes customer satisfaction by offering tailored solutions and addressing individual travel needs. The agency's commitment to quality service ensures that every client enjoys a memorable and hassle-free travel experience. Global Network: Skywings' extensive network of global partners enables it to offer exclusive deals and unique experiences that are not readily available through other travel agencies. This ensures that clients receive the best value for their money. Convenience and Flexibility: Understanding the dynamic nature of travel, Skywings offers flexible booking options and round-the-clock support. Whether you need to make last-minute changes or require assistance during your trip, the agency is always ready to help.
Contact info
119 Tooting High Street, SW17 0SY, London, United Kingdom
- 02086729111 or 02087727000
- info@skywings.co.uk
- skywings.co.uk
4.8
Excellent
5K reviews
Replied to 78% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service by Twinkle.
March 30, 2026
Unprompted review
Reply from Skywings Travel
Dear Customer,
Thank you for your feedback! We're glad you had a great experience with Twinkle.
Have a safe journey!
Best wishes,
Customer Services – Skywings Travel
Patrick was exceptional in his help in…
Patrick was exceptional in his help in completing my booking.
I will use Skywings again.
March 30, 2026
Unprompted review
Reply from Skywings Travel
Dear Nick ,
Thank you for your kind words! We're glad Patrick could assist you with your booking. We look forward to serving you again at Skywings!
Have a safe journey!
Best wishes,
Customer Services – Skywings Travel
Reply from Skywings Travel
Dear Ishwan ,
Thank you for your feedback!
We're glad you had an excellent experience with Skylar.
Have a safe journey!
Best wishes,
Customer Services – Skywings Travel
Hi Kathy was very helpful & resolved…
Hi Kathy was very helpful & resolved the issue within a few minutes, well done thank you , very professional 🥳
March 30, 2026
Unprompted review
Reply from Skywings Travel
Dear Customer,
Thank you for your feedback!
We're glad Kathy was able to resolve your issue quickly and professionally. We appreciate your kind words!
Have a safe journey!
Best wishes,
Customer Services – Skywings Travel
Haleem and Harish good customer service
Haleem and Harish good customer service
March 30, 2026
Unprompted review
Reply from Skywings Travel
Dear Jeyatheepan ,
Thank you for your feedback!
We're glad Haleem and Harish provided you with great customer service.
Have a safe journey!
Best wishes,
Customer Services – Skywings Travel
booking change
I needed to make a booking change and was able to get this done easily with Patrick. The process was very easy and everything handled professionally.
March 30, 2026
Unprompted review
Reply from Skywings Travel
Dear Customer,
Thank you for your feedback! We're glad Patrick could assist you smoothly and handle everything professionally.
Have a safe journey!
Best wishes,
Customer Services – Skywings Travel
Carol was so helpful with my booking…
Carol was so helpful with my booking process.
March 30, 2026
Unprompted review
Reply from Skywings Travel
Dear Charlane ,
Thank you for your feedback! We're glad Carol could make your booking process easy and smooth.
Have a safe journey!
Best wishes,
Customer Services – Skywings Travel
Thank you to Kathy Wilson
Thank you to Kathy Wilson!
She is helpful and very reassuring on the phonecall with her today!
March 30, 2026
Unprompted review
Reply from Skywings Travel
Dear Hanna,
Thank you for sharing your experience! We're happy to hear that Kathy Wilson was so helpful and made you feel reassured.
Have a safe journey!
Best wishes,
Customer Services – Skywings Travel
SKYWING Shareek has been very helpful…
SKYWING Shareek has been very helpful in selecting flights. He also called me this morning to provide an update regarding my upcoming travel to Sri Lanka, including changes to the flights.
I highly recommend Shareek as the person to contact for any booking needs.
March 30, 2026
Unprompted review
Reply from Skywings Travel
Dear Mahesh ,
Thank you for your feedback!
We're glad Shareek could assist you with your flights and provide timely updates for your trip to Sri Lanka. We appreciate your recommendation and look forward to helping you with future bookings.
Have a safe journey!
Best wishes,
Customer Services – Skywings Travel
Haleem was very helpful and so…
Haleem was very helpful and so accommodating to our requests and was very thorough with his explanations. We highly recommend Haleem to get you the best deals and great customer service.
March 29, 2026
Unprompted review
Reply from Skywings Travel
Dear Customer,
Thank you for your wonderful feedback!
We're thrilled to hear that Haleem was helpful, thorough, and accommodating. We appreciate your recommendation and are glad he could provide excellent service and great deals.
Have a safe journey!
Best wishes,
Customer Services – Skywings Travel
Reply from Skywings Travel
Dear Nagarasa ,
Thank you for your feedback! We're glad you had a positive experience with our customer service.
Have a safe journey!
Best wishes,
Customer Services – Skywings Travel
Reply from Skywings Travel
Dear Customer,
Thank you for your feedback!
We're glad Patrick was able to help you.
Have a safe journey!
Best wishes,
Customer Services – Skywings Travel
Good customer service
I am very happy with the service received particularly from Jenny, Ethan and Carol. They were very helpful and reassuring. I’ve used this company before and wouldn’t hesitate to use them again. Thank you.
March 29, 2026
Unprompted review
Reply from Skywings Travel
Dear Customer,
Thank you for your kind words!
We're thrilled that Jenny, Ethan, and Carol provided such helpful and reassuring service. We appreciate your loyalty and are glad you’ll choose us again in the future.
Have a safe journey!
Best wishes,
Customer Services – Skywings Travel
Hi there I would like to say that Kathy…
Hi there I would like to say that Kathy Wilson, a senior
travel sales consultant has been truly amazing in assisting us in the process on how to get a refund of our airfare from Doha Qatar airlines. We are still waiting to get the refund money but she had emailed us and assisted us well on the process.We were asked to wait a few weeks to get it back. She is such an asset in the company. Skywings Travel is lucky to have you on the team. Keep up the good work.
March 16, 2026
Unprompted review
Reply from Skywings Travel
Dear Customer,
Thank you so much for your kind review!
We’re really glad to hear that Kathy provided you with such helpful support during your refund process. It’s great to know she kept you informed and guided you clearly on what to expect.
We truly appreciate your patience while the refund is being processed, and we’re happy Kathy was there to assist you along the way. Your kind words will be shared with her, she will be very pleased to hear them.
Thank you for choosing Skywings Travel. We appreciate your support and look forward to helping you again in the future!
Have a safe journey!
Best wishes,
Customer Services – Skywings Travel
Kathy Wilson was very helpful and…
Kathy Wilson was very helpful and professional in booking my flight tickets. She made the process smooth, efficient, and stress-free. I really appreciate her support and excellent service.
March 29, 2026
Unprompted review
Reply from Skywings Travel
Dear Customer ,
Thank you for your kind review!
We’re really happy to hear that Kathy provided you with helpful and professional service. It’s great to know she made your booking smooth and stress-free.
We will be sure to share your kind words with her—she will really appreciate it.
Thank you for choosing Skywings. We look forward to helping you again in the future!
Have a safe journey!
Best wishes,
Customer Services – Skywings Travel
Prompt replies to questions
Skylar replied very quickly to my enquiries and found an agreeable solution.
March 26, 2026
Unprompted review
Reply from Skywings Travel
Dear Customer ,
Thank you for your kind review!
We’re glad to hear that Skylar responded quickly and was able to find a solution that worked well for you.
We will share your feedback with them—they’ll really appreciate it.
Thank you for choosing Skywings. We look forward to helping you again!
Have a safe journey!
Best wishes,
Customer Services – Skywings Travel
Flights to Sydney
Booked flights to Sydney got a phone call from Kevin hart and he was very helpful as my payment couldn’t go through so talked me through the process. Waiting for the tickets so hope fully will receive them soon
March 28, 2026
Unprompted review
I was struggling with booking a flight…
I was struggling with booking a flight to Seychelles, and I received a phone call from Twinkle. She was very helpful on the phone and directed me in the right direction. She gave me a good deal and went ahead and booked it. Thank you, Twinkle. We are very excited to travel.
March 28, 2026
Unprompted review
Reply from Skywings Travel
Dear Customer,
Thank you for your kind review!
We’re really happy to hear that Twinkle was so helpful and guided you well with your booking to Seychelles. It’s great that she was able to find you a good deal and complete your booking smoothly.
We will share your kind words with her, she will be very happy to hear this.
Have a safe journey!
Best wishes,
Customer Services – Skywings Travel
Excellent and very helpful
Excellent and very helpful, found the best priced ticket and communication which followed was clear and helpful.
March 28, 2026
Unprompted review
Reply from Skywings Travel
Dear Customer,
Thank you for your kind review!
We’re really happy to hear that you found our service excellent and helpful. It’s great that we were able to find you a good price and keep communication clear and easy to follow.
We truly appreciate your support and look forward to helping you again in the future!
Have a safe journey!
Best wishes,
Customer Services – Skywings Travel
Kevin Hart
I had a great experience with Kevin hart he was extremely helpful throughout and provided excellent customer service. Everything was handled professionally and efficiently.
March 28, 2026
Unprompted review
Reply from Skywings Travel
Dear Customer,
Thank you for your kind review!
We’re really happy to hear that you had a great experience with Kevin. It’s wonderful to know he was helpful and provided excellent service throughout.
We will share your feedback with him, he will really appreciate it.
Have a safe journey!
Best wishes,
Customer Services – Skywings Travel
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.