The company's staff, Raymond is friendly and helpful, doing his job efficiently and explained clearly. Thank you for such a standard professional work!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Not clear that the seats we were booking and paying for would be on standby which was frustrating...we could not risk waiting till a couple of days before travel to find out if we had a seat or not!... See more
Company replied
First time using skywizard, we were very happy with the service. Received invoices for payment promptly, e-tickets came within minutes of payment. Saved money on cathay pacific flights advertised. Wil... See more
Thank you Skywizard for sorting out my travel arrangements. I had booked my flight for a reasonable price and after an issue with the name I provided on the passport, I spoke with Raymond who managed... See more
Company replied
Company details
Written by the company
Welcome to Skywizard– Your Gateway to Seamless Travel Experiences At Skywizard, we believe in turning your travel dreams into cherished memories. we have mastered the art of crafting unforgettable journeys for our discerning clientele. Whether you're a globetrotting enthusiast or a leisure traveler, we are here to transform your travel aspirations into a reality. Explore the World with Our Flight Services: Embarking on a journey begins with a well-planned flight. Our seasoned team of travel experts is committed to finding you the best flight deals tailored to your preferences and budget. Whether you're seeking a cozy economy class or the luxury of business or first class, we've got you covered. Trust us to take care of all the nitty-gritty details, so you can simply sit back and enjoy your flight to your desired destination.
Contact info
40 A, WESTWOOD STREET, BRIERLEY HILL, DY5 3LZ, BRIERLEY HILL, United Kingdom
- +44 1212854220
- ricky@skywizad.co.uk
- skywizard.co.uk
3.7
Average
200 reviews
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The customer care was very good…
The customer care was very good ..Raymond assisted me to change my travel dates..all was good though I paid more than I thought it would cost to change the travel dates..will be happy to use Skywizard next I need travel..thank you
March 24, 2025
Unprompted review
Reply from SkyWizard
Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.
We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!
If you ever need assistance, we’re here for you. Looking forward to serving you again!
Best regards,
SkyWizard
Do not make my same mistake
I beg of you, if you care about your money and mental health, DO NOT, I repeat DO NOT book with this company ever!
They are a bunch of scammers, they will try to charge you more than necessary, they will lie about the flight, about visa and about everything about the flight.
Please, book with a different agency this is a SCAM.
March 8, 2025
Unprompted review
Reply from SkyWizard
Dear Mathy,
We sincerely apologize for the inconvenience caused. We understand how important your travel plans are and regret any distress this may have caused.
Kindly share your booking details so we can investigate and provide you with a suitable solution. We appreciate your patience and will assist you as quickly as possible.
For any further inquiries, feel free to contact us at support@skywizard.co.uk.
Best regards,
Skywizard
Thank you so much Ricky for your…
Thank you so much Ricky for your continuous help and patience in booking our flight.
I had seen very bad reviews so I was sceptical in booking with your company but you have completely changed my mind and will definitely recommend
Thank you once again
March 20, 2025
Unprompted review
Reply from SkyWizard
Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.
We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!
If you ever need assistance, we’re here for you. Looking forward to serving you again!
Best regards,
SkyWizard
Paid little bit extra but finally i…
Paid little bit extra but finally i received my ticket i hope I will get airport assistance thank ricky
March 9, 2025
Unprompted review
Reply from SkyWizard
Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.
We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!
If you ever need assistance, we’re here for you. Looking forward to serving you again!
Best regards,
SkyWizard
Thanks ricky for co operation in my…
Thanks ricky for co operation in my booking and very pleased with ricky ,thanks
March 17, 2025
Unprompted review
Reply from SkyWizard
Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.
We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!
If you ever need assistance, we’re here for you. Looking forward to serving you again!
Best regards,
SkyWizard
AVOID AVOID AVOID
AVOID AVOID AVOID, these scamming bastards did me out of money due to there incompetence then tried to put the blame on me. Messed everything up so I advise anyone not to use them. Even sent email to there head office but came back unavailable what a surprise they don't want to admit they are in the wrong. Will advise everyone not to use them scammers, scammers, scammers.
March 2, 2025
Unprompted review
Reply from SkyWizard
Dear Plaisted,
We sincerely apologize for the inconvenience caused. We understand how important your travel plans are and regret any distress this may have caused.
Kindly share your booking details so we can investigate and provide you with a suitable solution. We appreciate your patience and will assist you as quickly as possible.
For any further inquiries, feel free to contact us at support@skywizard.co.uk.
Best regards,
Skywizard
This company is outstanding
This company is outstanding. Raymond made our travel arrangements so easy. He was so pleasant and went out of his way to help in arranging flights, and disabled assistance. I would highly recommend this company, and would definitely use them for the future. Thank you so much.
February 27, 2025
Unprompted review
Reply from SkyWizard
Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.
We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!
If you ever need assistance, we’re here for you. Looking forward to serving you again!
Best regards,
SkyWizard
Good service by raymond i got complete…
Good service by raymond i got complete information about my trip to dubai and best price highly recommended
February 6, 2025
Unprompted review
Reply from SkyWizard
Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.
We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!
If you ever need assistance, we’re here for you. Looking forward to serving you again!
Best regards,
SkyWizard
Good flexible booking options provided…
Good flexible booking options provided by agent, that I required for my brother.
February 3, 2025
Unprompted review
Reply from SkyWizard
Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.
We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!
If you ever need assistance, we’re here for you. Looking forward to serving you again!
Best regards,
SkyWizard
Booked the flight to India
Booked the flight to India, saved significant amount compared to others.
Agents are quite helpful.
January 29, 2025
Unprompted review
Reply from SkyWizard
Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.
We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!
If you ever need assistance, we’re here for you. Looking forward to serving you again!
Best regards,
SkyWizard
Do not book with this company
Do not book with this company. They will tell you that flights are available and priced as advertised.
Once you pay they will call and ask if you can travel on different dates,if not they will ask for more money for the flights you have booked for. When asked for a refund and when, the answer was "don't know". Luckily my bank blocked the transaction
January 31, 2025
Unprompted review
Reply from SkyWizard
Dear Warburton,
We sincerely apologize for the inconvenience caused. We understand how important your travel plans are and regret any distress this may have caused.
Kindly share your booking details so we can investigate and provide you with a suitable solution. We appreciate your patience and will assist you as quickly as possible.
For any further inquiries, feel free to contact us at support@skywizard.co.uk.
Best regards,
Skywizard
Raymond is very helpful and polite 😁😁
January 29, 2025
Unprompted review
Reply from SkyWizard
Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.
We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!
If you ever need assistance, we’re here for you. Looking forward to serving you again!
Best regards,
SkyWizard
Whatever you do please please do not…
Whatever you do please please do not use this company. I’ve just paid for a flight and they have taken my money but told me they can’t provide the flight. They won’t refund me and asking for more money. I’m going to the financial ombudsman to get this sorted. I’ve also contacted my bank to report fraud. They advertise flights which look to good to be true and they are. You pay for your flights and then you get nothing. The numbers in the websites don’t all work. Do not use
January 28, 2025
Unprompted review
Reply from SkyWizard
Dear Owen,
We sincerely apologize for the inconvenience and frustration caused by this experience. We understand how important it is for your travel plans to go smoothly, and we regret any distress this situation has caused.
We are currently investigating the matter with our team to understand what went wrong and ensure a prompt resolution. Please rest assured that we take your concerns seriously, and we will provide you with an update as soon as possible.
Regarding your refund request, we will review your case and update you on the next steps at the earliest. We appreciate your patience and cooperation while we work to resolve this matter.
If you have any additional details to share, please feel free to reach out to us at support@skywizard.co.uk.
Best regards,
Skywizard
They update you on time with any …
They update you on time with any changes. The staff a good and polite ,always willing to help.
January 8, 2025
Unprompted review
Reply from SkyWizard
Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.
We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!
If you ever need assistance, we’re here for you. Looking forward to serving you again!
Best regards,
SkyWizard
never book with this company they are a…
never book with this company they are a SCAM! booked my flight at 5am for a quoted price they called up at 9am and i was unavailable but 5pm they’re telling me to pay an extra £95 since the price went up since i last booked and asked me to pay that
December 26, 2024
Unprompted review
Reply from SkyWizard
We sincerely apologize for any inconvenience you have faced. Our goal is to provide a smooth and transparent booking experience, and we regret that this situation did not meet your expectations.
We would like to confirm that your refund has been processed from our end and has already been credited to your card. If you require any further assistance or have any concerns, please feel free to reach out to us. We are happy to help.
Informative,,
Informative,,, keeping me informed of any changes immediately
November 3, 2024
Unprompted review
Reply from SkyWizard
Thank you so much for your wonderful review!
We are thrilled to hear that you had a fantastic experience with SkyWizard. Our team works diligently to provide professional, courteous, and expert service to all our customers, and it’s incredibly rewarding to know that our efforts have met your expectations.
We also appreciate your comments about our competitive rates and the value for money we offer. Your recommendation means a lot to us and serves as a great motivation to continue delivering high-quality service.
If you need any assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Can get competitive flight prices
Can get competitive flight prices, however their website is bit misleading about the pricing.
October 28, 2024
Unprompted review
Reply from SkyWizard
Thank you so much for your wonderful review!We also appreciate your comments about our competitive rates and the value for money we offer. Your recommendation means a lot to us and serves as a great motivation to continue delivering high-quality service.
If you need any assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Ricky's been amazing so far
Ricky's been amazing so far. Great customer service and communication I have booked my flight with this company to fly out in next couple of months. Hopefully all goes well I will provide more feedback upon return.
October 28, 2024
Unprompted review
Reply from SkyWizard
Thank you for your fantastic review! We're delighted to hear you had a great experience with SkyWizard. Our team strives to provide expert, courteous service, and your kind words truly motivate us.
We appreciate your feedback on our competitive rates and value for money. Your recommendation means a lot!
If you ever need assistance, we’re here for you. Looking forward to serving you again!
Best regards,
SkyWizard
Excellent Service
Since finding Skywizard as their prices were the cheapest I spoke to Raymond who was very helpful after a few hiccups Raymond was very helpful and patient he went over and beyond to satisfy my anxious Ness regarding my holiday I will be going back to Skywizard again also recommending this company to my friends & family and to ask for Raymond
October 25, 2024
Unprompted review
Reply from SkyWizard
Thank you so much for your kind words! We're thrilled to hear that Raymond was able to assist you and make your experience a positive one. It's great to know that you felt supported during your holiday planning. We truly appreciate your recommendation and look forward to welcoming you and your friends and family back to Skywizard soon! Safe travels!
Used SkyWizard to book my trip to…
Used SkyWizard to book my trip to Miami, and it was fantastic! Quick booking, great rates, and friendly customer service made planning a breeze. The whole experience was smooth from start to finish. Highly recommend for anyone heading to Miami!
October 1, 2024
Unprompted review
Reply from SkyWizard
Thank you for your fantastic review! We’re so glad to hear that your trip to Miami was a success and that our team made the booking process easy for you. Your recommendation means a lot to us, and we can’t wait to help you plan your next adventure! Safe travels!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.