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Slackjaw Apparel Reviews 596

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TrustScore 4.5 out of 5

4.7

Clothing Store
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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, highlighting the excellent materials, designs, and overall craftsmanship. Many people also commend the efficient and fast delivery service, often noting that items arrive promptly and are well-packaged. The customer service is frequently described as friendly, helpful, and responsive, contributing to a seamless and positive shopping experience. However, some customers expressed dissatisfaction with issues related to their orders, specifically concerning incorrect sizing and slow dispatch times. A few people reported receiving items that were not the size they ordered or experienced delays in their orders being shipped, leading to frustration and additional costs for returns.

What people talk about most

Product

Reviewers mention positive feedback about product quality and design. Customers consistently praise the... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the exceptional and... See more

Delivery service

Customers consistently express satisfaction with the delivery service. Many reviewers highlight the super... See more

Order

People report ambiguous experiences with order. Many customers praise the quick and easy ordering process,... See more

Service

Clients share positive opinions on service, frequently highlighting its speed and ease. Customers praise the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

There was an initial problem with some sizes ordered. However Rob the owner was so understanding and sent replacements and refunded our return postage. The T-shirts are top quality and fantastic desig... See more

Rated 5 out of 5 stars

The best quality gear on the market. So so cool man and top quality hard wearing fabric and perfectly made. Delivery is super fast also and perfectly packaged. Can't rate this company high enou... See more

Rated 5 out of 5 stars

I've been buying from these guys regularly since I first came across their Facebook page in 2018, and have remained a fan ever since. All the designs are awesome and the quality and fit of their cloth... See more

Rated 5 out of 5 stars

A great experience. I have several Slackjaw t shirts and they're all well constructed , thick cotton, quality prints and fit really well. The item arrived in the post shortly after ordering.

Company details

  1. Clothing Store

Written by the company

One for the road. Adventure & Moto inspired Clothing & Accessories.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

596 reviews

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1-star

Replied to 71% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great clothes

UPDATE:they handled this after speaking to them. Don’t think it’s fair to keep this up and negatively affect their business.

Had to return a hoody as it was too big. Unfortunately there was some confusion and things didn't go to plan with my return but Rob dealt with it and offered a discount. Great customer service after initial problems, these things can happen.

November 12, 2024
Unprompted review
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Reply from Slackjaw Apparel

Hi Paul - thanks for your review. Apologies your return email wasn't picked up in good time. Your refund was processed earlier this morning as well as a follow up email containing a discount by way of an apology. Hope that helps! Thanks, Rob

Rated 5 out of 5 stars

Easy

Easy to order web site, quick delivery, good fit,great quality

October 27, 2024
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Reply from Slackjaw Apparel

Thanks for your review!

Rated 1 out of 5 stars

I realized I paid $63 and was only…

I realized I paid $63 and was only given back $32. Despite cancelling the order the very next day before it shipped.

October 27, 2024
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Reply from Slackjaw Apparel

Hi Jarret - thanks for your review, I would like to take this opportunity to add to it that your full refund was given once you emailed to point out it had not been completed, it was not our intention to not refund the entire value of your order. Thanks again!

Rated 5 out of 5 stars

Excellent quality and great service.

Excellent quality clothes, sized well and as recommended size in the chart. Shipping was fast and trouble free. It’s my second purchase and both have been great.

October 29, 2024
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Reply from Slackjaw Apparel

Brilliant thank you for the feedback!

Rated 5 out of 5 stars

Breakout Long Sleeve

High quality shirt.
Size guide was handy. I chose the large and it fits perfectly as i wanted a looser fit.
Would buy again. Very satisfied.

August 28, 2024
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Reply from Slackjaw Apparel

Thank you for your review!

Rated 5 out of 5 stars

I am really pleased with the t shirts

I am really pleased with the t shirts. I love the faded black. I normally wear a xxl but followed your sizing guide and got 3xl even though I was worried it would fit like a sack. It’s actually quite snug which I normally don’t like but the cut I feel makes me look trimmer than my baggy shirts so pleased with that. Delivery was fast. Thanks

September 9, 2024
Unprompted review

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