Slater and Gordon Lawyers (Australia) Reviews 421

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for their professionalism, empathy, and dedication, highlighting their exceptional support throughout the entire process. Reviewers consistently mention the staff's ability to make complex legal situations feel simple and stress-free, providing clear explanations and constant updates. The service is frequently described as amazing, with many appreciating the personalized care and the successful outcomes achieved for their claims. However, some people were dissatisfied with the service, reporting that their cases felt rushed, impersonal, and poorly managed, with a focus on efficiency rather than client outcomes. These reviewers also mentioned issues with communication, including slow responses and a lack of genuine care for their individual circumstances.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their compassion, patience, and professionalism... See more

Claim

Customers consistently note positive experiences with claim processes, often highlighting the helpfulness of... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the dedication, responsiveness, and... See more

Service

Customers had positive experiences with service, often highlighting the efficiency and dedication of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Laura sibrava has helped me through my workcover claim, navigating thought workcover is tough on its own. But Laura's has helped me concentrate more on my recovery as she's done all the claim process... See more

Company replied

Rated 5 out of 5 stars

Had the pleasure of having Pia Annan-Anderson who specialises in military compensation, as well as her wonderful team, especially Tenille, for making this process so much less of a headache. Fri... See more

Company replied

Rated 5 out of 5 stars

My case has been a lengthy process, and I am grateful for the support I received from my lawyer, Audrey Gunn, and her assistant, Marina Macri. They demonstrated understanding, patience, and profession... See more

Company replied

Rated 5 out of 5 stars

Our dealings with Hannah Murray and her team at Slater and Gordon have been totally positive ! They consulted us in person within a week of us contacting them. They shouldered the heavy burden associ... See more

Company replied


Company details

  1. Legal Services
  2. Law Firm
  3. Lawyer
  4. Personal Injury Attorney

Information provided by various external sources

Slater and Gordon Lawyers is a leading consumer law firm in Australia, employing over 800 people in 40 locations across Australia. With over 80 years of experience, our mission is to give people easier access to world class legal services. The firm provides specialist legal services to individuals in a range of practice areas including all areas of liability and compensation law, as well as other business and specialised litigation services. We believe that everyone should have access to quality legal services. Your case is our cause.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

421 reviews

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1-star

Replied to 85% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Not LGBTIQ Friendly

My brother who is transgendered female to male (and incidentally asexual) complained about discrimination made against him on a government web site by a disgruntled employee. The Slater lawyer, a female who shall not be mentioned here, directly accused my brother of being a 'gay in a dress' and 'what's the problem?' This person had absolutely no education about trans and intersex people and her judgemental attitude caused my brother to consider suicide. These lawyers have no heart and I guess would seem to treat anybody different as a second class citizen. I assume they were not interested in the case as there was probably no money in it. Parasites and haters, stay away from these evil people if you have had any problems of discrimination for being LGBTIQ. Luckily he managed to get help elsewhere and the incorrect material on the website was taken down with profuse apologies from the  moderator. You won't get that with S&G. There is far too much hate and hurt against people who are simply trying to be themselves in a challenging narrow-minded society of which Slater & Gordon are no doubt part of and where T folk are sexualised as perverts. It has nothing to do with sexuality which shows how asinine you are. I hope things have improved with S&G since as this happened a little while ago and my brother only now has the courage to speak up about it. He told me just now how hurt and angry he still is about it all. If you get a discriminatory or ignorant attitude from your lawyer I advise you see Beyond Blue or similar as suicide is common amongst trans and intersex people. As for lawyers try Shine instead! Very welcoming no matter what you are or how much you have.

May 24, 2022
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

We're deeply sorry to hear of your brother's experience and do not condone the comments attributed to one of our lawyers. Those comments do not reflect the firm’s views or attitude.

We take this very seriously as we are an LGBTQI+ inclusive workplace and strive to create an inclusive and safe environment for our people and our clients.

We'd appreciate it if you or your brother could direct message us with more details about the incident, so we can investigate this matter.
- Slater and Gordon team

Rated 5 out of 5 stars

Professional team, 100% happy with my results

Joanne at Slater and Gordon did all the hard work for me and effectively communicated each step along the way. I was stunned with the results. A professional and thorough outcome. Thank you

May 20, 2022
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Loren,
Thank you for this wonderful review. We've passed your kind words to Joanne and her team. We're so happy to hear that you're happy with our team's service and the outcome that was achieved.
All the best,
S+G team

Rated 5 out of 5 stars

Brian at Slater and Gordon is brilliant! Fair and honest, will assist you deal with legal matters regarding DVA!

Brian from The military compensation section and his staff (especially Hillary) are absolutely fantastic.

Very patient and will explain everything to you, the process, time lines and fees are all honestly and openly advised - no hidden clauses or fees… after dealing with DVA for 7 years, it was a relief to find Brian and have everything sorted and seen to by a professional who really knows his stuff! I felt the fee structure was extremely fair, and was very happy to have gotten the outcome Brian achieved for me. Highly recommend using Brian and Slater and Gordon!

May 16, 2022
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Jodi,
We’re so humbled and grateful to read your kind words. It’s great to know that we’ve been able to provide you with our best service and support during your claim. It has been our pleasure to look after your case and help you achieve this excellent outcome.
- Brian & Hilary

Rated 5 out of 5 stars

Review.

Brian and his team were proactive in their approach to achieving the best possible outcome for me.
I would like to take this opportunity to personally mention and thank Emily Wilson as a stand out member of Brian’s team.

April 26, 2022
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Duncan,
Thank you for getting in touch and providing such a kind review. It was an absolute pleasure assisting you, please don’t hesitate to get in contact again if we can help again in any way.
- Brian & Emily

Rated 5 out of 5 stars

Jo Burns of Slater & Gordon made my life easter after a serious Road Accident

Jo Burns of Slater & Gordon was always very professional and courteous in her dealings with me. What Jo said actually occurred so I was very pleased with the outcome of my compensation claim with TAC.

Another local Lawyer was lobbying for my claim, on the basis of cheaper fees. However I realised very quickly that he was expecting me to do all the Admin work.

Jo Burns of Slater & Gordon took all that process away which assisted me in recuperating easier from my accident.

Many thanks Jo for your professional assistance.

April 22, 2022
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Stephen,
Thank you for this kind review. Your trust and confidence means the world to me. Thank you for trusting me to assist you on your legal claim, it was a pleasure.

Wishing you all the best for the future.
- Joanne

Rated 5 out of 5 stars

Highly recommended

Firstly Andrea has been a blessing, I went through a difficult time and she walked me through the steps and provided me with absolutely everything I required and needed to know. You made the most difficult time for myself so much easier and went in with 100% knowledge of the process and can't thank you enough.

April 6, 2022
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Steven,
Thank you for this incredible review. I’m so touched to know that the team and I were able to help you through this difficult period. It was my privilege to have been able to assist you. Wishing you the very best for whatever is in store next for you.
Andrea

Rated 5 out of 5 stars

I need another 5 stars to make 10

Slater and Gordon at Southport were fantastic the ladies there worked tirelessly for my case. To Chloe McEwan and Amie and Susan Anderson and Stephanie Brown i cannot thankyou enough i will never forget you and i will miss you very much hope you enjoy the Ferrero Rocher chocolates and flowers as a thankyou for your services that are on there way. 10 stars

March 11, 2022
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Daniel,
Thank you so much for this incredibly kind and wonderful review. It has absolutely been our privilege to assist on your case and we’re so happy to have been able to achieve such a good result.
- Chloe & Stephanie

Rated 5 out of 5 stars

Brian and his team were incredible

Brian and his team were incredible! Throughout the entire process they made it clear what was happening and what the next steps were, and at the end of it got an excellent result for me. I could not recommend them highly enough.

March 3, 2022
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Doug,
Thanks for your kind review. The team and I are glad to hear that you were pleased with the outcome of your matter. It’s been our pleasure to help you achieve this great result. Wishing you all the best,
Brian

Rated 5 out of 5 stars

Thank you Brian Briggs - Slater and Gordon

I would like to thank the team at Slater and Gordon, in particular Brian and Hilary Briggs for there service provided to me over the last 3 years. Brian is extremely knowledgeable of DVA's legislation, policies and procedures and was able to seamlessly guide me through the process for permanent impairment and ensure I received the best possible outcome in regards to my entitlements and compensation. Thank you

February 16, 2022
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Brewie,
Thanks so much for your great review. We've passed your kind words on to Brian and Hilary and the team. They're also incredibly pleased to hear of your satisfaction with their service and the results.
All the best,
The Slater and Gordon team

Rated 5 out of 5 stars

Highly recommend Joanne Burns

After having the misfortune of sustaining an injury in a car accident I was lucky enough to have Joanne Burns handle my claim and she was excellent from start to finish. She explained everything clearly to me, answered all my questions (and I asked a lot) and was always available. She made a very stressful time much easier by her professional attitude and extensive knowledge. I also found her assistant Mel to be very proactive and efficient. I would highly recommend Joanne to anyone facing a similar situation to mine.

February 15, 2022
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Jamie,
We’re so glad to have been able to help reduce your stress during your claim, we know being injured is hard enough after an accident. It has been our pleasure to assist you and thank you for your very kind words.
- Joanne & Melinda

Rated 5 out of 5 stars

Absoultly the best experience i could…

Absoultly the best experience i could have there was never a issue and they were always there to help me through the entire case.

January 26, 2022
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Jeremy,
Thank you for getting in touch and providing such a lovely review. We are very pleased to hear you are happy with the service we have provided to you so far. Of course, we will continue to work towards achieving the best possible outcomes for you in the future.
Warm regards
Pia and Ashleigh

Rated 5 out of 5 stars

After our accident Slater and Gordon…

After our accident Slater and Gordon took on the case. We are very grateful for their legal assistance. They were empathetic and efficient when dealing with our case.
Sharon explained everything in an easy to understand manner.
They made a difficult time as easy as it could be.

January 15, 2022
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Joyce,
Thanks for your wonderful review. We’re so heartened to hear that we were able to help make this process as easy as we could for you and your husband. It has been our pleasure to assist with your claim.
Wishing you both all the best for the future.
Joanne & Sharon

Rated 5 out of 5 stars

Julia Cavka and Isabelle Micallef…

Julia Cavka and Isabelle Micallef helped me with my Work cover claim which made a massive impact on my life. They supported me, guided me and mentored me through one of the toughest times of my life.
The outcome was tremendous and could not have asked for a more professional and helpful team.
Thank you for your help and guidance guys. I can now move forward with my life all thanks to you both.

Thank you again
Alex & Sarah

December 19, 2021
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Sarah and Alex,
I'm so glad to have been able to help support you during this period, I know being injured at work is hard enough. It has been my pleasure to look after your claim and help you achieve this great outcome. Wishing you all the best for the new year.
Julia

Rated 5 out of 5 stars

I’m really happy with how Joanne Burns…

I’m really happy with how Joanne Burns handled my case I got the best possible outcome She kept in contact with me the whole way through
I highly recommend her and her team and if I ever end up in this situation again I would get in contact with her straight away

December 13, 2021
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Thanks so much for your lovely review and recommendation. I’m glad to hear you’re pleased with the outcome, and I’m very happy to have been able to assist you achieve it.
Wishing you all the best for whatever comes next!
Joanne

Rated 5 out of 5 stars

The best military compensation team

I was referred to Brian Briggs from Slater and Gordon by another military member when I was being medically discharged from the defence force. Coming to terms with my medical discharge and grieving the loss of my career and now permanent impairments was hard enough, without having to also navigate DVA post separation. Brian and Hilary from Slater and Gordon were truly amazing, they did all the hard work for me and with Brian's expert knowledge of the DVA space I never would have known about all my entitlements. Brian and Hilary were quick with their correspondence, knowledgeable with all things to do with military claims and above all genuinely cared for my situation and were determined to make sure I was well compensated for my injuries. If you are military and you are unfortunately looking at a medical discharge, you need Brian Briggs from Slater and Gordon, don't even think about trying to do it on your own, Brian will look after you. Words can not express how grateful I am to Brian and Hilary.

November 23, 2021
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Chloè-Dawn,
Thanks so much for your very kind review. We’re so pleased we were able to support you during this difficult period and help you get such a positive outcome. It was genuinely our privilege to have been able to assist.
Wishing you all the best for whatever comes next.
Brian & Hilary

Rated 5 out of 5 stars

Excellent Service

October 24, 2021
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Mitch,
Thanks for this great review!
- The Slater and Gordon team

Rated 5 out of 5 stars

Brian Briggs is definitely the lawyer for military psychiatric claims

Brian Briggs is definitely the lawyer to go with, for military compensation; particularly for psychiatric injury related claims across bullying, harassment, victimisation and all forms of serious abuse. Every positive review you will ever come across regarding Brian will absolutely be true. Brian has a lot of patience when personally dealing with you during what is a terribly stressful and unknown experience; and you very much get the impression you are as important to Brian as anyone else is making claims with him.

October 11, 2021
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi KL,
Thanks for this excellent review. It is a pleasure to be able to assist you on your claim, to be able to help support you and to reduce your stress and anxiety. I’m humbled by your kind words.
Thank you.
Brian

Rated 5 out of 5 stars

Can reccomend Katrina PEDERSON - Toowoomba

I have been dealing with Katrina PEDERSEN from Slater and Gordon Toowoomba for a CTP claim. During this ordeal I can say that Katrina has been nothing but pleasant, professional, courteous, and very understanding of my matter and my needs. I always felt listened to, and all my concerns were addressed very promptly. All the staff at Slater and Gordon have exemplified the professional characteristics one would expect from these firms – Katrina has gone above and beyond to assist me with my matter. I would gladly recommend Katrina, she is down to earth, honest, realistic, and understanding. If I could give more than 5 stars, I certainly would.

September 29, 2021
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Luke,
Thanks for the great review and for trusting the team and I to look after your claim. I’m so pleased to hear you felt supported, listened to, and looked after.
Thanks again for this wonderful review.
Katrina

Rated 1 out of 5 stars

They sat on my case for 12 months just…

They sat on my case for 12 months just to abandon it, being a victim of a violent accident, they even told me not to claim any insurance as they would do it for me, but they didn't, they just call me 12 months later and abandon my case, too hard they said. Don't be just a number and get a lawyer who cares.

September 27, 2021
Unprompted review
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Reply from Slater and Gordon Lawyers (Australia)

Hi Robert,
We’ve reviewed your matter in detail and can see that our team has conducted a thorough investigation into your matter and provided you with their professional legal opinion. We regret that this may not be the outcome you had hoped for, but encourage you to seek a second opinion if you wish.

We wish you all the best,
The Slater and Gordon team

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