From the moment we stepped into the store to the day the mattress and sofa bed was delivered was 1st class service. I was told when the delivery would arrive, was kept informed during my time slot, 3... See more
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From the showroom to delivery, everything was perfect. We were treated with respect all the way through. Our house is really difficult to get such a big mattress 3 floors up, but the 3 lads that deli... See more
Company replied
I purchased a sofa bed. The customer service provided was incredible. The delivery went very well and many months later I can confirm the quality and comfort as well as the size of the sofa bed is exc... See more
The customer service I have received from sleep 8 has been incredible. I was hesitant to purchase a bed from them as I wasn’t familiar with the brand but I have no complaints. It took 3 weeks to be de... See more
Company replied
4.4
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 9% of negative reviews
Typically replies within 24 hours
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SLEEP8 disappointed with then happy
The customer experience I had was the worst I have endured in quite some time if ever. The sofa broke. The engineer came out. Agreed it would be fixed and someone would be out shortly. we waited 2 months with no contact. We contacted them today and the engineer has essential lied. saying someone has jumped on it. The owner is a 53 year old woman. she does not jump on sofas. They now say the case is closed. AVOID SLEEP8 AT ALL COSTS. they will not help, if anything goes wrong. This is the Chelsea store if you are interested.
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UPDATE
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Sleep8 agreed to (and to be fair) organised a 3rd party independent firm to review are sofa. He, unsurprisingly, agreed with us the the sofa was faulty. and would report this to sleep8. I rang up after a couple of weeks and they told us they had received the report and having reviewed it had decided rather than fixing the sofa they would replace it. Which is excellent. 5 and a half weeks later the new sofa has arrived! The delivery team were polite, courteous and professional, taking away the faulty sofa and assembling the new one. . So I will raise my star rating but it still took a lot of perseverance to get here. Sleep8 did fight all the way. It started in February and it is now late May.
February 20, 2025
Unprompted review
Reply from sleep8.uk
Hello,
Our team of highly trained engineers conducts thorough inspections of a wide variety of products. After carefully assessing your sofa, it was determined that the damage is consistent with misuse, particularly due to excessive force applied to the middle of the sofa which caused a big dip in the centre.
We understand that you may not agree with our findings. Initially, we offered to cover the cost of an independent third-party inspection to provide an unbiased evaluation, but you chose not to accept this option at that time. I believe you are now open to the inspection, which we have now paid for and booked for you.
We strive to be as transparent and helpful as possible and have made every effort to assist you throughout this process. If you'd like to discuss this further, please feel free to reach out.
Best regards,
Sleep.8 Team
brilliant love it sleep well
February 3, 2025
Reply from sleep8.uk
Hello,
Thank you so much for your kind feedback! We're so glad to hear you love it. Sleep well and enjoy your new sofa!
If you ever need assistance, feel free to reach out to us.
Best regards,
Sleep.8 Team
Customer service par excellence ! :-) …
From the helpful and pleasant attitude of all shop staff at the Kings Road branch to prompt delivery, asembly of the sofabed and aftersales service, Superb !
I thought I had damaged the sofa when fitting a swivel table top to it. I reported my dillema , the serrvice dept. called me back withing an hour and attended my problem next day . No damage but they reinserted the end panel that I had dislodged, no recrimenation at my ineptness . Their concern about ensuring their customers satisfaction is highly appreciated, Service call "No charge" ! A VERY happy customer :-)
February 7, 2025
Unprompted review
Reply from sleep8.uk
Hi,
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our team at the Kings Road branch and with the aftersales service. We always strive to ensure our customers are happy and well taken care of, and we're glad that we could assist you so quickly and effectively. Your satisfaction means a lot to us!
If you ever need anything else, please don’t hesitate to reach out. We’re here to help!
Thanks again,
Sleep.8 Team
Hidden costs with assembly
#UK3939
Went to many different stores before placing my order, after doing research about the correct size bed. However, not a single sales rep ever spoke about dimensions required for delivery/assembly and whether or not I was buying the correct bed.
Finding out now, delivery/assembly seems to be a common problem that is never discussed during the sale! I thought I was ordering one of their mid-sized headboards. Delivery drivers and Sleep 8 customer services are NOW telling me I have to forfeit 30% of the price in a refund before I have to buy a smaller headboard or find and PAY a third party who will cut the headboard down!
***The reply from Sleep 8 below is false and misleading. I have a large staircase and despite this the medium headboard and frame can’t go up as it is delivered in one piece! unlike the rest of the bed frame, which is delivered in several pieces and requires assembly. The only solutions Sleep 8 have offered are: 1) I pay an additional £250 to a third party to take the velvet material off, cut the headboard, take it to the room and reupholster it for assembly (they conveniently have a third party they recommend); 2) I do it myself; or 3) I return the bed and they will deduct 30% of the price.
As I said, initially, this is a known and common problem with Sleep 8 (according to their own delivery drivers) and not disclosing that the headboard will be delivered in one piece is a method used to hide and then charge additional assembly costs after purchase. All bed frames require assembly and no one would expect the bed frame to be delivered in a manner which makes it so big and impractical requiring upholstery.
February 14, 2025
Unprompted review
Reply from sleep8.uk
Hi,
Thank you for your feedback.
We do advise all customers to measure their property before delivery, as we cannot know the specific dimensions of your home.
If space is limited, it’s important to take these measurements beforehand to ensure everything fits as expected. This advice is also outlined in our terms and conditions.
We understand this situation is frustrating, and we’ve offered you multiple solutions to help resolve it. If you require further assistance or have any other questions, please don’t hesitate to reach out to us, and we’ll be happy to support you.
Best regards,
Sleep.8 Team
Ordered a bed for Xmas on 23rd October
Ordered a bed for Xmas on 23rd October, failed delivery 3 times and given £200 compensation for not having the bed for Xmas. They then confirmed the bed was damaged and I had to accept it or get a full refund. When I asked for a refund they deducted the compensation off it today (13th February). Hours spent in communicating with them for nothing. Utter disbelief. Still without a bed months on 😣
February 13, 2025
Unprompted review
Reply from sleep8.uk
Hi James,
We’re really sorry to hear about your experience. We genuinely tried to resolve this for you and made several attempts to get the bed delivered, but unfortunately, due to circumstances beyond our control, things didn’t go as planned. We offered you a few options to try and make it right, and we did our best to accommodate your choices.
We understand how frustrating this must be, and we’re here to help if you’d like to discuss it further. Please don’t hesitate to reach out—we want to make sure we address your concerns.
Thanks for your patience,
Sleep.8 Team
The delivery was on time and flawless
The delivery was on time and flawless. They brought up our new super king size and built it in a short time as well as taking all of the packaging away. The delivery guys are also lovely!
February 13, 2025
Unprompted review
Reply from sleep8.uk
Hello,
Thank you so much for your kind words! We're thrilled to hear that your delivery went smoothly and that our team was able to get everything set up quickly and efficiently. It’s great to know that the delivery team made a positive impression too!
If you ever need anything else, don’t hesitate to reach out. Enjoy your new super king size bed!
Best wishes,
Sleep.8 Team
The customer service is absolutely…
The customer service is absolutely brilliant
And the products are amazing
February 5, 2025
Reply from sleep8.uk
Hello Kuldip Kaur,
Thank you so much for your wonderful feedback! We're delighted to hear that you had a great experience with our customer service and that you're loving your products. Your support means the world to us!
If there's anything else we can assist you with, please don't hesitate to reach out.
Warm regards,
Sleep.8 Team
Excellent customer service and product by Jack.
Excellent customer service by Jack.
Ordered in Nov and requested a delay delivery till Feb as my home is yet to be ready which Jack has ensured the ordering process is smooth. In between the ordering and delivery date I have requested 2 changes about the mattress hardness and adding an additional item and Jack provided a huge help on that.
Slight delay on the delivery due to miscommunication on the timeline causes by the delayed production but Jack has been very responsive and been able to solve all the issues in time giving me a peace of mind.
Overall a very good experience and the products themselves also are top notch.
February 7, 2025
Unprompted review
Reply from sleep8.uk
Hello,
Thank you for sharing such a thoughtful review! We’re so happy to hear about your positive experience with Jack and that he was able to make the ordering process smooth, even with the adjustments and delays. We sincerely appreciate your understanding, and we’re thrilled that you're happy with both the service and the products!
If you ever need assistance in the future, please don’t hesitate to reach out. We’re here for you!
Warm regards,
Sleep.8 Team
Reply from sleep8.uk
Hello Norbert,
Thank you for your wonderful review! We're so happy to hear that the pillow is giving you a good night's rest. It’s always great to know our products are helping you sleep better.
Kind regards,
Sleep.8 Team
Sam, Aaraon and Kevin
Sam, Aaron and Kevin did an amazing job to bring our message chair up two floors! Put it together very quickly, super happy with the placement as well, hopefully we’ll see them again :)
February 10, 2025
Unprompted review
Reply from sleep8.uk
Hello,
Thank you so much for your kind words! We’re delighted to hear that Sam, Aaron, and Kevin were able to deliver and set up your massage chair smoothly. We’ll be sure to pass along your compliments to them, and we’re happy to hear that you're pleased with the placement.
We’d love to assist you again in the future, and hope to see you soon!
Best regards,
Sleep.8 Team
Rebecca and Sleep 8 are great!
Rebecca made the process super easy for me from start to finish with ordering a couple of bases I needed for my awesome new king size mattress.
Quick, easy, exactly what I wanted and very very happy with the outcome - thanks Sleep 8 and Rebecca!
February 7, 2025
Unprompted review
Reply from sleep8.uk
Hello Eren!
Thank you so much for your kind words! We're delighted to hear that Rebecca made the ordering process smooth and easy for you. Knowing that you’re very happy with your new bases and mattress truly means a lot to us!
If you ever need anything else, we’re always here to help. Wishing you many restful nights ahead! 💤✨
Sleep.8 Team
Excellent Customer Service
Jake, Steve and Dayle were amazing with their customer service. Due to the delay of our loft conversion still not having a finishing with carpet, they adviced us that it will be best to drop the bed and assemble it at later time when the work is all finished otherwise it will collect dust and will have to dismantle and reassemble again. They spoke to customer service and sorted it out for a later time. They were very helpful and friendly!
February 7, 2025
Unprompted review
Reply from sleep8.uk
Hello,
Thank you so much for your wonderful feedback! We're thrilled to hear that Jake, Steve, and Dayle made such a positive impact with their customer service. It’s great that they could offer the best advice about the bed assembly to avoid any inconvenience, and that they worked with customer service to arrange a later time for you. We truly appreciate your kind words and will be sure to pass this along to the team.
If there’s anything else you need, don't hesitate to reach out. We're here to help!
Sleep.8 Team
Beds
We were very impressed by the amount of time spent by the sale's lady in explaining the types of mattresses .
January 30, 2025
Reply from sleep8.uk
Hello Hazel,
Thank you for your kind words! We're so pleased to hear that you appreciated the time and effort our sales team put into explaining the different mattress options. We always strive to provide the best service and help our customers find the perfect fit.
If you ever need anything else, we’re here to help!
Kind regards,
Sleep.8 Team
A huge thank you for your…
A huge thank you for your professionalism, kindness, and patience during our visit. Your expertise helped us find the perfect bed, and your thoughtful guidance made the process stress-free. You listened to our needs, answered every question, and tailored recommendations flawlessly. It’s rare to find a team so dedicated to customer satisfaction.
We left confident in our choice and deeply impressed by your service. Sleep8 at Westfield Stratford truly excels, and I’ll enthusiastically recommend you to anyone seeking quality sleep solutions.
Thank you for going above and beyond!
January 30, 2025
Reply from sleep8.uk
Hello Petar,
Wow—thank you for such a wonderful review! We’re absolutely delighted to hear that you had such a positive experience with our team at Westfield Stratford. Customer satisfaction is at the heart of everything we do, and it means the world to us that you felt supported, listened to, and confident in your choice.
We truly appreciate your kind words and recommendation. Wishing you many nights of restful and comfortable sleep on your new bed!
Kind regards,
Sleep.8 Team
kings Road shop Elsa
I went to the kings Road shop and was really happy with the service i received by Elsa! Great customer service!
February 4, 2025
Unprompted review
Reply from sleep8.uk
Hello Maria,
Thank you for your lovely review! We're so happy to hear that Elsa provided you with great service at our Kings Road shop. We'll be sure to pass on your kind words to her!
If you ever need anything else, we’re always here to help. Wishing you many restful nights ahead!
Kind regards,
Sleep.8 Team
Reply from sleep8.uk
Hello Jenny,
I’ve checked your order, and I can see proof of delivery, along with the location where it was signed for with your full name. If this wasn’t you, please reach out to us, and we’ll look into this further and resolve the issue for you.
Kind regards,
Sleep.8 Team
Reply from sleep8.uk
Hello,
Thank you for your kind words! We're delighted to hear that you had a great experience with our sales team. If you ever need any further assistance, we’re always happy to help!
Kind regards,
Sleep.8 Team
Reply from sleep8.uk
Hello,
Thank you for your wonderful feedback! We're thrilled to hear that Sam, Keiran, and Kevin were efficient and helpful. We’ll be sure to pass on your kind words to them.
Kind regards,
Sleep.8 Team
Excellent customer service
Excellent customer service. I emailed to say that a bolt had broken on our corner sofa bed. They called me the following day and arranged a repair in 2 days time saying I would get a text the evening before giving me a 3 hour time slot. Received the text in the evening as promised saying they would be there between 9 and 12. I then had a text in the morning saying they were 29 minutes away and another one to say they had arrived. Three guys turned up to carry out the repair. They were polite and got the job done super quick. From meeting an amazing sales woman in the Sleep8 shop at Bluewater, through ordering, delivery and issue resolution the customer service has been excellent. The sofa bed itself is gorgeous and we love it so I cannot fault Sleep8 as a company and would highly recommend them.
January 31, 2025
Unprompted review
Reply from sleep8.uk
Hello,
Thank you for sharing your fantastic experience! We're so pleased to hear that our team provided excellent customer service from start to finish. It’s great to know that the repair process was smooth and efficient and that you’re happy with your sofa bed. We truly appreciate your kind words and recommendation—it means a lot to us!
If you ever need anything else, we’re always here to help.
Kind regards,
Sleep.8 Team
Reply from sleep8.uk
Hello,
Thank you for your kind words! We're so glad to hear that our sales assistant was able to assist you effectively. We strive to provide excellent customer service, and it’s wonderful to know you had a positive experience.
If you need anything further, please don’t hesitate to reach out!
Best regards,
Sleep.8 Team
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