From the moment we stepped into the store to the day the mattress and sofa bed was delivered was 1st class service. I was told when the delivery would arrive, was kept informed during my time slot, 3... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From the showroom to delivery, everything was perfect. We were treated with respect all the way through. Our house is really difficult to get such a big mattress 3 floors up, but the 3 lads that deli... See more
Company replied
I purchased a sofa bed. The customer service provided was incredible. The delivery went very well and many months later I can confirm the quality and comfort as well as the size of the sofa bed is exc... See more
The customer service I have received from sleep 8 has been incredible. I was hesitant to purchase a bed from them as I wasn’t familiar with the brand but I have no complaints. It took 3 weeks to be de... See more
Company replied
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 9% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worth the money
I went to Sleep 8 by chance on Boxing day and was served at the pillow by a lovely gentleman employee as i was browsing for a new pillow/s. unfortunately they did not have the one i wanted in stock at the time but he informed me of the restock and deals in January which i really appreciated. i have since bought 2 pillows for a good price and they are so comfy and worth the wait in lead time! - which was quicker than expected
January 4, 2025
Reply from sleep8.uk
Hello,
Thank you for your lovely review! We're so glad to hear that you had a great experience with us and that the pillows you chose are so comfy. We're happy the restock and lead time worked out quicker than expected!
If you ever need any more help or products, don't hesitate to reach out. We're always here to assist you.
Best regards,
Sleep.8 Team
Mixed review
The bed is lovely and very comfortable. This is the second bed we’ve purchased from Sleep 8, and our first experience was absolutely outstanding—a definite 5/5.
However, our second experience was less than satisfactory due to issues with the third-party delivery and assembly service used by Sleep 8. The delivery team had no idea how to assemble the bed and only realized this after scattering all the parts across the room. I was shocked, as I had assumed they would be knowledgeable and prepared beforehand.
To make matters worse, the team was unprofessional and seemed rushed, eager to move on to their next delivery. They even asked me to sign off on an incomplete job, which I refused. I had to contact Sleep 8 directly to report the issue, and thankfully, they promptly sent one of their own colleagues within a couple of hours to resolve the problem.
I strongly recommend that Sleep 8 carefully monitor the performance of third-party services, as they can tarnish the company’s otherwise excellent reputation.
December 23, 2024
Reply from sleep8.uk
Hello Getrude,
Thank you for taking the time to share your experience.
We’re so pleased to hear that you love your new bed and found it comfortable—it truly means a lot to us that you chose Sleep.8 for a second time! 🌟
That said, we’re sincerely sorry to learn that your recent delivery and assembly experience fell short of expectations. This is certainly not the level of service we aim to provide.
We appreciate you bringing this to our attention and are glad we could quickly send one of our own team members to resolve the issue. Your feedback is valuable, and we’ll be reviewing this with the delivery partner to ensure such incidents don’t happen again.
We hope you continue to enjoy your Sleep.8 products, and we’re always here should you need anything in the future!
Best regards,
Sleep.8 Team
I spoke with Rebecca Sulisufi in…
I spoke with Rebecca Sulisufi in customer services on the 9th December 2024, with regard to the delivery of the bed I had ordered from sleep 8. I wanted to confirm a date for delivery. I must say she is an excellent asset to your company, so kind helpful and tried her very best to deal with my request and I had a very good result. I was so happy to have a delivery date and everything went smoothly. I’m sleeping ing my lovely new bed! I am happy to say that from your agent in store, a very nice, knowledgeable, helpful and patient young man whose name escapes me, to Rebecca in customer service and the delivery/ bed builders my experience has been extremely positive and would whole heartedly recommend the company.
December 9, 2024
Unprompted review
Reply from sleep8.uk
Hello,
Thank you so much for your kind words and taking the time to share your experience. We are thrilled to hear that everything went smoothly and that you are now enjoying your lovely new bed! It's wonderful to know that both our team in-store and Rebecca in customer service were able to assist you so well.
We truly appreciate your feedback and are so grateful for your recommendation. We will be sure to pass along your compliments to the team.
Thank you again for choosing Sleep.8, and we wish you many restful nights in your new bed!
Sleep.8 Team
Good job
Very quick and professional... good and experienced team.Great job...
Thanks
January 3, 2025
Unprompted review
Reply from sleep8.uk
Hello,
Thank you for your kind words! We're so glad to hear that you had a quick and professional experience with our team. It's always our aim to provide excellent service, and your feedback means a lot to us.
We truly appreciate your support and are thrilled you had a great experience with us!
Sleep.8 Team
Swift and smooth delivery
Swift and smooth delivery. Communication was great.I was informed about my delivery and they came on time and was quick
January 3, 2025
Unprompted review
Reply from sleep8.uk
Hello Egnellie,
Thank you so much for your feedback! We're delighted to hear that your delivery was swift and smooth, and that you were kept well informed throughout the process. It's wonderful to know everything went on time and that the team was quick.
We truly appreciate your kind words and are grateful for your support!
Sleep.8 Team
Someone from Sleep8 cancelled my…
Someone from Sleep8 cancelled my order...I didn't talk to anyone, there was no communication of any sort. I am now waiting 10 days for a refund I didn't ask for and the only option for me to get the mattress I ordered is to cough up another £1300 while waiting for the refund. Experience in the shop was brilliant and I can't fault it but this surprise is not a fun one. I think I'll just wait for the refund and spend my money elsewhere
December 26, 2024
Reply from sleep8.uk
Hello,
We are truly sorry to hear about the confusion and the inconvenience caused by the cancellation of your order. This is certainly not the experience we want for our customers.
Please do contact us directly so we can investigate this matter further and work towards a resolution. We understand how disappointing this situation must be, and we're committed to addressing it as quickly as possible.
Thank you for bringing this to our attention, and we look forward to hearing from you soon.
Sleep.8 Team
Best purchased for Christmas
My husband and I are so happy with our purchase! We went to the Blue Water store and Leanne Jarvis was incredible helper and friendly. We got the mattress and bed frame that most suits us, and as much she didn't promise the delivery before Christmas, (we bought end of November), the bed has arrived on December 20th. Really pleased and highly recommend.
November 23, 2024
Unprompted review
Reply from sleep8.uk
Hello Natália,
Thank you so much for sharing your wonderful experience! We’re thrilled to hear that you and your husband are happy with your new bed and mattress!
It’s lovely to know Leanne helped you find the perfect setup. We’re also delighted that your delivery arrived just in time for the holidays, even earlier than expected.
If there’s anything else we can help you with, please don’t hesitate to reach out. Wishing you many restful nights ahead!
Best regards,
Sleep.8 Team
Mattress quality issue?
Received the mattress nothing like the one tried in show room.
Perhaps a design/manufacturing fault. The mattress is too hard but not supportive. One can feel the comfort layer, however after 15-30 you feel the layer or the mattress begin sagging and not distribute your weight evenly. You will feel hinderance of blood circulation and pain start built up.
1. Too hard like sleeping on rock
2. Comfort layer not supportive
Lack of proper support, wake up the next day you feel muscles contracted and more tired.
One of the worst mattress ever slept on.
December 1, 2024
Unprompted review
Reply from sleep8.uk
Hello Lin,
Thank you for sharing your feedback, and I’m truly sorry to hear that the mattress hasn’t met your expectations. Your comfort and satisfaction are extremely important to us.
It sounds like the mattress may not be providing the level of support you need, and this could be related to either a manufacturing issue or simply a mismatch with your comfort preferences. We’d love to investigate further to determine what might be causing this experience and work towards a resolution for you.
Could you please reach out to our customer service team directly so we can look into this matter in more detail? You call us at 01708947486 (option 2 for customer services).
We’re committed to ensuring you have a mattress that provides a restful and comfortable sleep, and we’ll do everything we can to make this right.
Best regards,
Sleep.8 Team
Bed was delivered on time as promised…
Bed was delivered on time as promised before Christmas and assembled very quick . Excellent delivery and assembly service by Jack. Highly recommended
December 24, 2024
Unprompted review
Reply from sleep8.uk
Hello Volodymyr,
Thank you for your kind words! We’re so pleased to hear that your bed was delivered on time and that Jack provided excellent delivery and assembly service. It’s always wonderful to know when our team makes the process smooth and efficient.
Your recommendation means a lot to us, and we’re thrilled to have been part of making your Christmas extra special! If there’s anything else we can assist you with, we’re always here to help.
Best regards,
Sleep.8 Team
Beautiful bedside cabinets
The bedside cabinets are amazing quality, I have ordered bed surround and mattress, so really looking forward to same quality
December 17, 2024
Reply from sleep8.uk
Hello Mrs. Proudfoot,
Thank you so much for your lovely feedback! We're thrilled to hear you're enjoying the quality of your bedside cabinets and are excited about your bed and mattress. We're confident you'll love them just as much!
If there's anything we can do to assist you further, please don't hesitate to reach out.
Best regards,
Sleep.8 Team
Sleep 8 massage chair
We received our chair today. A team of 3 got it up the stairs into the room we wanted. They set it up and went though the demo mode. Great price, as we looked at loads before we chose the Sleep 8. We. Did go to the store in bluewater a number of times to try it and were alway made to feel welcome. Early days, but so far we love.
December 20, 2024
Unprompted review
Reply from sleep8.uk
Hello Miss Blair,
Thank you for sharing your experience! We're delighted to hear that you're enjoying your Sleep.8 massage chair and that our delivery team ensured everything was set up perfectly for you. It’s wonderful to know our Bluewater team made you feel welcome during your visits—they’ll be thrilled to hear this feedback.
We hope your massage chair continues to bring you relaxation and comfort. If you have any questions or need assistance, please don’t hesitate to reach out.
Best regards,
Sleep.8 Team
High Wycombe Store and Delivery
The High Wycombe store is excellent. Tatiana and Jai were very friendly and helped me choose the right products for my new home. I got the items delivered in two weeks as promised. Jack, Steve and Daryl are gems. The delivery was smooth without any problems. I am a happy customer.
December 20, 2024
Unprompted review
Reply from sleep8.uk
Hello Jeeva,
Thank you for your wonderful feedback! We're so pleased to hear that Tatiana and Jay provided you with such great support in choosing the perfect items for your new home. It’s also fantastic to know that the team made your delivery experience smooth and hassle-free.
We’re delighted to have you as a happy customer, and if you ever need anything else, we’re always here to help.
Best regards,
Sleep.8 Team
Outstanding Customer Service and Support!
I had an excellent experience at this store! The customer service team was incredibly attentive and friendly and went above and beyond to help me find exactly what I needed. The staff was knowledgeable and efficient, and the entire process was seamless. It's rare to find such genuine support and care these days. I highly recommend this place for its outstanding service and professionalism!
December 14, 2024
Reply from sleep8.uk
Hello Reza,
Thank you for your glowing review! We're thrilled to hear that you had such a fantastic experience with us. Our team takes great pride in providing attentive and friendly service, and it's wonderful to know they went above and beyond to assist you.
Your kind words about our professionalism and support mean a lot to us. Should you need anything in the future, we’ll be here to help!
Best regards,
Sleep.8 Team
Steve
Steve, Jack, Noah did excellent and quick work delivering and putting our bed together!
December 13, 2024
Unprompted review
Reply from sleep8.uk
Hello Andras,
Thank you for sharing your feedback! We’re delighted to hear that the team provided such excellent and efficient service while delivering and assembling your bed.
Your satisfaction is our priority, and it's wonderful to know the team made your experience a smooth one. Enjoy your new bed!
Best regards,
Sleep.8 Team
A Good Brand
Firstly, I want to share that What I ordered I got the same bed and Mattress. I am very happy if I spend money it has worth.
Secondly, really appreciate about the guys (jack, Noah, Dayle) who delivered my bed and mattress. Also, they assembled the bed. They are so efficient, kind and amazing.
Thank you so much for your services.
December 18, 2024
Unprompted review
Reply from sleep8.uk
Hello,
Thank you for your lovely review! We’re thrilled to hear that your new bed and mattress met your expectations and that you feel your purchase was worth it.
A special thank you for highlighting the delivery team—they truly are amazing, and we’re so glad they provided efficient and kind service while delivering and assembling your bed.
We appreciate your kind words and look forward to serving you again in the future!
Best regards,
Sleep.8 Team
Excellent delivery and bed. Arrived damaged, but was given a replacement.
Dayle, Steve, Jack were quick to deliver, efficient. You get text message sent prior to arrival too. Top work
However, product arrived damaged on the frame with chips, damaged paint work, scratched marks, waiting to hear how to resolve this, bit disappointed… otherwise bed is lovely
Update 1:
Sleep8 has kindly contacted me about the damage and has offered partial refund or replacement, we have chose the replacement and will be due in 2 weeks.
Update 2:
After 6 weeks from the date of delivery, I got the replacement frame. Very happy with it, same fitters that came around the first time.
December 17, 2024
Unprompted review
Reply from sleep8.uk
Hello Matthew,
Thank you for your kind words about our delivery team—Dayle, Steve, and Jack will be thrilled to hear your feedback! We're also glad to hear you find the bed lovely.
However, we’re truly sorry that your frame arrived damaged, which has understandably dampened your experience. We’ve already reached out to you via email with a resolution to address this issue promptly.
If there’s anything further you’d like to discuss, please don’t hesitate to reply to the email
Warm regards,
Sleep.8 Team
Stevie
Stevie, Jake and Dayle were really helpful with the delivery, they were friendly and fast, and got the job done, lovely service. Thank you.
December 17, 2024
Unprompted review
Reply from sleep8.uk
Hello Karen,
Thank you so much for your lovely feedback! We're thrilled to hear that Stevie, Jack, and Dayle provided friendly and efficient service. They’ll be happy to know their efforts made a positive impression.
If you need anything else, please don’t hesitate to reach out.
Warm regards,
Sleep.8 Team
Bobby and Akin were really great
Bobby and Akin were really great. Fixed the broken part quickly and efficiently and we're polite and helpful.
December 16, 2024
Unprompted review
Reply from sleep8.uk
Hello,
Thank you for sharing your feedback! We're so glad to hear that Bobby and Akin were able to resolve the issue quickly and efficiently. Their polite and helpful service is exactly what we strive for, and we’ll be sure to pass on your kind words to them.
If you need any further assistance, feel free to reach out!
Warm regards,
Sleep.8 Team
Welcome into the store at blue water in…
Welcome into the store at blue water in Kent,the time given to explain what will happen when the purchased items arrive.
December 9, 2024
Reply from sleep8.uk
Hello Mrs. Scrivens,
Thank you for your kind words! We're so glad you felt welcomed at our Bluewater store and that the team took the time to explain the process of what will happen when your items arrive. We strive to provide a seamless and informative experience for our customers.
If you have any further questions, feel free to get in touch with us at any time!
Warm regards,
Sleep.8 Team
Worth every penny and then some
Nearly 2 years ago I bought my first couch from them in off white colour for the living room. The model is called Amani. I lost count how many people sat and slept on it.
Now I bought Lily for the spare room.
Let me tell you about Amani. It is still like brand new. No stains, no sitting moulds or sagging. When I set on a brand new Amani couch in the shop, there was no difference.
They are worth every penny. Over the last 20 years I had so many sofas and the only regret I have I didn't buy from Sleep 8 sooner.
Might be a bit pricey seeming to begin with but for the quality, it saves money big time
November 27, 2024
Reply from sleep8.uk
Hello,
Thank you so much for your amazing feedback! We’re absolutely thrilled to hear that your Amani couch is still as perfect as the day you bought it! It’s wonderful to know you’re also enjoying your new Lily sofa for the spare room.
We truly appreciate your loyalty and kind words about the quality of our products. We agree—it’s an investment that pays off in the long run!
If you ever need any assistance, don’t hesitate to reach out.
Warm regards,
Sleep.8 Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.