SleepAways.com Reviews 70

TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

Stayed in a property managed by Sleepaways, for a week over Christmas in Gran Canaria. This company is the absolute worst property management/holiday rental I have ever dealt with. It was a shar... See more

Rated 5 out of 5 stars

Had a wonderful time at the hotel. The room had everything you could need, whole kitchen with appliances, ironing board, fridge freezer etc. There was a kitchen- living room, 2 bedrooms, bathroom an... See more

Rated 1 out of 5 stars

Hi Sleepaways Still trying to fool potential customers the property could be cancelled as my confirmation said up to November plus l have still not had my refund after just checking with my bank. If... See more

Rated 5 out of 5 stars

Everything worked out perfect. The company that manage the property Sleepaways was great and help us from the beginning they have to deal with some bureaucracy from the spanish goverment and they mana... See more

Company details

  1. Short Term Apartment Rental Agency

Written by the company

Descubre SleepAways, tu socio de confianza en alquileres turísticos. ¿Buscas el alojamiento perfecto para tus próximas vacaciones? SleepAways te ofrece una amplia gama de propiedades de alta calidad, desde acogedoras cabañas en la montaña hasta lujosos apartamentos en el centro de la ciudad. Nuestro proceso de reserva es sencillo y seguro, y nuestro equipo de atención al cliente está siempre disponible para ayudarte en lo que necesites. Además, nos esforzamos por ofrecer experiencias únicas a nuestros clientes, proporcionando información detallada sobre actividades locales, restaurantes y atracciones turísticas. Con SleepAways, no solo reservas un alojamiento, sino que te aseguras unas vacaciones inolvidables. ¡Reserva ahora y vive la experiencia SleepAways!


Contact info

2.7

Poor

TrustScore 2.5 out of 5

70 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Best view ever 😍

Best view ever 😍
Nice and clean and very quiet neighbourhood , perfect for a couple or anyone who wants to enjoy a nice holiday.😀
The staff was very helpful friendly and polite.
I had a very nice time at this place and I highly recommend

September 21, 2023
Unprompted review
Rated 5 out of 5 stars

Perfect Villa Great client attention

I booked a beachfront villa through SleepAways.com and had a wonderful experience. The villa was spacious, clean, and had a stunning view of the ocean. The SleepAways team was attentive and made sure everything was in order for my stay. I highly recommend SleepAways for a relaxing and enjoyable vacation!

June 30, 2023
Unprompted review
Rated 5 out of 5 stars

Great experience ar mountain chalet

I recently booked a mountain chalet through SleepAways.com for a weekend getaway. The chalet was cozy, clean, and surrounded by stunning scenery. The booking process was straightforward, and the customer service was excellent. I had a perfect getaway, thanks to SleepAways!

June 21, 2023
Unprompted review
Rated 5 out of 5 stars

Perfect vacation

I booked a beach house through SleepAways.com for a family vacation, and it was perfect. The house was spacious, clean, and just steps away from the beach. The SleepAways team was incredibly helpful and made sure everything was perfect for our stay. I highly recommend SleepAways for a perfect vacation!

July 2, 2023
Unprompted review
Rated 5 out of 5 stars

🏝️🌟 Unforgettable Vacation Rental…

🏝️🌟 Unforgettable Vacation Rental Experience with SleepAways! 🌟🏝️

I can't say enough good things about SleepAways, the vacation rental company that made our holiday truly special! Right from the moment we visited their website, we were impressed with their wide range of dreamy properties.

Booking with SleepAways was a breeze - their user-friendly platform made it easy to find the perfect rental that suited our needs. The property we stayed in was absolutely amazing - clean, well-maintained, and equipped with all the amenities we could ask for.

What really sets SleepAways apart is their outstanding customer service. The team was responsive, friendly, and went above and beyond to accommodate our requests. They truly cared about making our vacation unforgettable.

The extra effort SleepAways puts into providing local insights and recommendations made our trip even more special. We got to experience hidden gems and unique activities, all thanks to their thoughtful suggestions.

We highly recommend SleepAways to anyone looking for a seamless and blissful vacation experience. They have become our go-to company for all our getaways. Thank you, SleepAways, for creating wonderful memories that will last a lifetime! 😊🏖️🌴

July 6, 2023
Unprompted review
Rated 3 out of 5 stars

Cancelled booking due to inconsistency

I booked a flat in Agaete with Sleepaway through Airbnb. The flat looks lovely and has great views but the location advertised was incorrect and it turned out not to be accessible without a car. I don't know whose fault that was but after I complained the location has been corrected.

When I realised where the flat was I requested a solution. At first, Sleepaway team was responsive and tried to find an alternative flat. When that didn't work I had to escalate my complaint to Airbnb to get a refund. It took me more than 24 hours to get the full refund and I don't rate the customer service of either company highly here. At least I could phone Airbnb but when I tried Sleepaway no one picked up.

I don't recommend it based on customer service as I can't comment on the quality of the flats.

(Obs: Sleepaway insisted on getting the review removed completely from Trustpilot, to which I don't agree. My initial rating was 1 and I changed it as I received a refund)

July 16, 2022
Unprompted review
Rated 1 out of 5 stars

Sleepaways.com tells lies

Hi Sleepaways
Still trying to fool potential customers the property could be cancelled as my confirmation said up to November plus l have still not had my refund after just checking with my bank.
If you want my advice stop telling lies.

October 27, 2021
Unprompted review
Rated 5 out of 5 stars

What a lovely stay!

The property that we booked in Canary Island was perfect. The company that managed the property Sleepaways.com was TOP they are very professionals and they do everything to make you feel like home. We call them many times to ask them for recommendations and the places they recommend us were great. All in all they make our experience something to remember. Thank you for a lovely stay.

October 26, 2021
Unprompted review
Rated 5 out of 5 stars

Everything worked out perfect

Everything worked out perfect. The company that manage the property Sleepaways was great and help us from the beginning they have to deal with some bureaucracy from the spanish goverment and they manage quiet easely. The experience was great and they make us feel like home I would use this company to book anytime + they have a discount if you compare prices with booking.com or other paltform. THANKS!

October 26, 2021
Unprompted review
Rated 5 out of 5 stars

Lovely boat

Me and my boyfriend we spent our holliday in Las Palomas, rented a boat with sleepaways, which was beautiful and comfortable, 3 rooms, kitchen and bathroom. Everything clean and organized. Great experience to be recommended.

Next year we will back for more :-)

September 17, 2020
Unprompted review
Rated 5 out of 5 stars

Looking forward to repeat

We've stayed in two of their properties (one in Gran Canaria and another one in Tenerife, they're only 1 hour away by ship and 25 minutes by plane) and we are looking forward to repeat with them. Sleepaways made our stay as perfect as it could be. We had a problem with our transport from the airport to the apartment and they automatically solved it. They were very nice and pleased to help us.

We also must highlight that both apartments were pretty cleaned and had such nice views.

Can't wait to stay with them again :)!

March 27, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Sleepaways made our experience in Gran Canaria unforgettable. Firstly, the service received from the day of the reservation till the day we left the apartment was simply perfect. The apartment was very beautiful and clean. It was more than what we expected for what we payed. We will surely repeat with them!

October 9, 2019
Unprompted review
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