Sleepco Reviews 

144
•
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Always very quick, reliable and reasonably priced. I bought my CPAP machine from Sleepco and many mask and tubing replacements since and they've always been great. My machine has worked perfectly fo... See more

Rated 3 out of 5 stars

I needed instructions what I was to do and how nothing with the parcel .You need a contact phone number readily available not all people have computers copiers etc and so it’s no use talking about web... See more

Rated 5 out of 5 stars

Practical, high quality products that make using my CPAP so much easier and more comfortable. I didn't realise there were products out there to help with skin irritation and I was struggling badly w... See more

Rated 5 out of 5 stars

Sleepco seems to be the only e-shopping supplier who could provide the products (CPAP mask replacement parts for particular brand) I needed. As such, I don't need to waste lot of money to buy a new se... See more

Company replied

Company details

  1. Health and Beauty Shop

Written by the company

Sleepco is NZ owned and operated focusing on sleep enhancing solutions. We stock quality CPAP, APAP and BiPap machines, full face masks, nasal masks, CPAP accessories and can assist with sleep testing services.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

144 reviews

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Replied to 60% of negative reviews

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4.3

All reviews

(144)

28 reviews in the last 12 months

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Rated 1 out of 5 stars

Wrong fitting wrong sizes didn't…

Wrong fitting wrong sizes didn't correct my situation I explained it on my emails but nothing was done kepted say I needed to do this and that still nothing was rectified I rang Fisher and Paykel store straight away my situation was corrected by this company address to pick a tubing proper store wouldn't recommend you to anyone cheap RUBBISH

October 9, 2026
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Reply from Sleepco

Fisher & Paykel machines (such as the SleepStyle series) come with an elbow connector that allows standard 22mm tubing to be accepted. All you need to do is ensure the elbow is fitted, and standard tubing will work with your machine. The tubing is compatible with your machine, you may have just lost the elbow that came with it.

Rated 3 out of 5 stars

I needed instructions what I was to do…

I needed instructions what I was to do and how nothing with the parcel .You need a contact phone number readily available not all people have computers copiers etc and so it’s no use talking about web sites etc it’s a foreign language to many elderly folk.

September 9, 2026
Rated 5 out of 5 stars

Highly recommended

Always very quick, reliable and reasonably priced. I bought my CPAP machine from Sleepco and many mask and tubing replacements since and they've always been great. My machine has worked perfectly for 4 years.
Customer service was also very accommodating when I needed to change from pickup to shipping once.
Highly recommend 👍

August 25, 2026
Rated 5 out of 5 stars

Practical & high quality product range

Practical, high quality products that make using my CPAP so much easier and more comfortable. I didn't realise there were products out there to help with skin irritation and I was struggling badly with it.
My orders have arrived within a couple of days and been exactly as shown on the website.

August 3, 2026
Rated 5 out of 5 stars

Used to travel

Used to travel, great team, good communication, super easy to ensuring correct machine/fit etc. would recommend to others

July 27, 2026
Rated 5 out of 5 stars

Easy to view what I need.


Easy to view what I need.
Easy to add product to cart.
Easy to pay by credit card.
Quick delivery as well.
I was overall very satisfied with my experience using your website.
Keep up the good work.

May 13, 2026
Rated 2 out of 5 stars

Customer service chaotic

The sleep test equipment seemed good, but the logistics and customer service seemed chaotic. when I got the equipment the instruction sheet advised to fill in questionnaire after each night, but there was no link on where to find the questionnaire, or info about what info needed to be recorded e.g. time to get to sleep, time to toilet etc. It would be much better if customers were told to keep a note of this info before using the equipment, not afterwards. I went back to the customer support to get the link to the questionnaire. I paid a $350 bond, but have no confidence this was ever going to be returned to me. I heard nothing for 3 weeks after returning the equipment, so had to enquire. If I had not personally enquired, or had forgotten about the bond, it's hard not to assume this money would have been kept by the Company. Surely they should have some reliable system to ensure expensive bonds are refunded without having to rely on the customer to remind them. So overall, I suggest you be wary with this company.

February 8, 2026
Sleepco logo

Reply from Sleepco

Hi Mike, we appreciate your review and sharing your experiences. Your feedback on this matter is important and has been reviewed by our accounts team to help ensure bond returns for sleep studies are not delayed. Please feel free to reach out for any further assistance.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Matt was very helpful and attentive throughout, making sure my request was fulfilled diligently. The battery provided not only met all travel requirements but also performed very well. Overall, I'm very satisfied and will definitely come back when needed.

February 6, 2026
Rated 5 out of 5 stars

Super idea

Super idea, made NZ so much more accessible in a campervan. Affordable and easy equipment, thank you

February 4, 2026

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