Sleep Country Canada Reviews 

Do not deceive your paying customers. Bought a Kingsdown silent partnerx3 as referred by the salesgirl. We tried to give it a chance, but the Mattress was sagging in the middle. I have back and hip issues and returned the mattress. Only after, the salesgirl goes on to tell me the Kingsdown does have that issue. We needed something more firm so she recommended the Beauty Rest Trillian Collection collection which I had to pay an extra $800. It did feel a lot more firm when testing in the store. When I received the mattress, it was sagging in the middle even more then my my first mattress. This was definitely not the same mattress I tested on their floor. I Consulted the sales girl and let her know that the BeautyRest delivered to my home was not the same as on her floor. She told me to come into the store to lie down on the floor model to make sure. As soon as we laid down on the floor model we definitely knew that this floor model was not what was sent to our home. The floor model was a lot more firm then what was sent to us. The salesgirl said the one sent to our home may have a defect. They sent us another BeautyRest. It is still sagging and sinking drastically into the middle. I know 100% that the one in the store is not what they sent us for the second time. I called customer service to explain the problem. They went on to mention in order to have any claim, the mattress must have a sag of 1 and 1/2 inch and to send in photos. How is this possible. It only sags when there is a BODY laying on this mattress, you can only see how big of a sag it is when sleeping on it. I paid over $3k for a mattress that I now cannot use. I dread going to sleep. I wake up miserable with body aches and massive headache. I will never step foot in another Sleep Country as long as I live. Such a well known company. I am so disappointed and will tell anyone I know to never ever purchase a mattress from this place.

I bought a bed and electric frame and 2 pillows.
I returned the pillows sept 5th 2025
And they still haven’t returned my $657 they keep playing games sending the check to the store then saying they canceled it and sent it to home address deposit the check they canceled it so it bounced! Absolutely ridiculous over 3 mths and still no refund meanwhile they have both dam pillows.
Stealing money and scamming people!
They sold me a mattress telling me it was for a electric frame so bought the frame and not even 3 mths and the side of mattress broke sagging out!
100 wasnt a mattress for an electric frame they lied to up sale and lied about needing an electric frame for the mattress!
They have come an took the mattress telling me a check would be sent but again liessss and now owe my almost $4000
STAY AWAY FROM HERE!!
I will be filing a complaint with BBB and if need to i will be taking them to small claims court!
Also will be contacting Anne Drewa from global news she loves to do stories like this and call out the company and warn people about their scams and stealing from ppl so they can benefit from the money sitting in there account!!
They have caused me so much stress it honestly triggered my autoimmune disease.
-I have Graves’ disease
-Degenerative disc disease
-Bone deterioration
3 bulging disc in my neck
-L5 is bone on bone
-Both shoulder bone on bone rupture bursa sac,and bursitis
-Mid back fracture
-Multiple kinds of arthritis in my neck, back, both hips, both knees
-A detached collarbone on the right
-Both hips arthritis and bursitis
-Fibromyalgia
-muscle weakness
I will be getting my doctor to write up my health issues that I specifically told them before buying the crapy mattress
They ignored my health issues selling me garbage
STAY AWAY FROM SLEEP COUNTRY
If they think i will not do everything including going to the global news
They will lose alottttt of businesses and i also will be telling anne drewa from global news to check out the horrible reviews of sleep country scamming ALOTTTT of people!!
The word will get it!
I have all the emails from the manager i have the receipts , recording of returning the pillows at the store and the guy telling me i would have the check im 5 days for the pillows over 3 mths and still waiting for my $657 for 2 pillows return unopened!!!
The mattress was picked up over a wk ago (just short of 3 mths ) and still getting the run around when i will get my check for mattress and the check for dam pillows returned sept 6th 2025!!!!!
Karma is a good one an i guarantee this will be on the news an if i have to take to small claims court to sue for my money i certainly will!
I didnt just GIVE you assh0l$ my money!
Stealing and scamming
Trust me i also dont mind going around edmonton to each sleep country and sit there warning people about being scammed! What are your going to do call the COPS??!! Please do because your company stole my money and i have proof of everything including recording of the shitty mattress , recording of returning the pillows , i kept everything and recorded because i figured they would be dirty lying thieves !!!

I've bought a mattress for my mom there 4 weeks ago. She tried it on in the store very carefully, took her time, it took 2 separate visits to the store to make sure it feels right. When the mattress was delivered, it was nothing like the one she tried in the store - hard as a rock. When we came to find another one for the exchange, the store said EVERY mattress in the store will feel firmer when it's delivered and the buyer is supposed to BREAK IT IN WITH THEIR OWN BACK. So, basically, YOUR BACK is making it softer. Of course, it hurts like hell, as she already has issues with her back and a broken hip. The sleepcountry is misrepresenting their product in the store: what you feel - you're not gonna get. Now, they are refusing the return and insist on exchange, which makes no sense as my mom CAN NOT and SHOULD NOT HAVE TO endure pain breaking in a new mattress.

Another consideration is what happens after 4-6 weeks of a "break in"? The mattress becomes softer in places you're lying on it, which is by definition - sagging. And what would prevent the mattress from sagging even more after that? Nothing, it will sag more. And, drumroll, for the warranty to kick in for replacement, it has to sag 3 inches! 3 inches is way too much for someone sleeping on it at that time, so your warranty is useless.

Buyer beware!

Choose another chain or an independent store that actually stands behind their product and has a meaningful RETURN POLICY, because SleepCountry DOES NOT HAVE A MEANINGFUL RETURN POLICY: you can only EXCHANGE it for something as bad.

As of now, my mom is out $1360, no mattress and a lot of back pain.

They do not honor the warranty. They say there are stains on the mattress but there are not. We used a mattress protector. The mattress was sagging, springs had popped & broken through. The sides of the bed were sunken in. I won't bother purchasing another mattress from SC. They don't stand by their product.

Once They Take Your Money, Good Luck Getting Help

My experience with Sleep Country Canada has been unbelievably frustrating. Once they take your money, and God forbid they deliver the wrong item, the service becomes horrible and nearly impossible to deal with.

The moment there’s an issue, no one knows anything. The store can’t help you. Customer service takes days or even weeks to reply. Every person you speak to passes you to someone else. The delivery team has no connection to the store or customer service, so you’re constantly explaining the same situation over and over again.

It becomes a cycle of:

“Call the store.”

“Call customer service.”

“It’s been escalated.”

“Delivery can’t help.”

And nothing actually gets resolved.

It feels like once your payment is taken, you are completely on your own. If anything goes wrong, the process becomes a nightmare with no accountability, no communication, and no real support.

Based on my experience, I cannot recommend this company.

I purchased a pillow from them & it was too big & gave me the worst sleep ever. They would not return the pillow. I have wasted $100.00 on a pillow I cannot use. I would not purchase pillows from them.

The mattress was delivered in a plastic wrap as it is a foam mattress. We had to take it out of the plastic and leave it a couple of hours to plump up. The gray mattress has some yellow specs. The store said that these were part of the product. When we wanted to exchange the mattress as it was within 30 days to get a different comfort level, in addition to charging a $99 fee they then came to exchange it and now say the specs are urin estains and they will not accept it unless we clean it at our expense. This company is unethical and does not stand by their product.

Sleep Country sold us a used mattress without informing us, which feels completely dishonest and unacceptable. The sales agent never disclosed that the mattress was pre-owned, and in good faith we trusted their explanation and didn’t think to scrutinize the receipt. We later found out we could have purchased a brand-new mattress for only a few dollars more, which made the situation even more frustrating. This lack of transparency and misleading sales practice has caused us a lot of inconvenience and disappointment. I’m sharing this so others are aware and can avoid going through the same experience.

BUYER BEWARE !!
After five years the sleep country base vibrators failed . The screws holding motors must be in fabric , backed out motor flipped upside down and damaged mattress. We have 10 yr warranty on both mattress and base. Then technician hard to come by. Was told theres guidelines on how to use a mattress... im guessing sleeping on it is not one !!! 10k for beds and good time to find out about not getting warranty when had another 7500$ order placed. So obviously canceled said order . Sleep country can go after the base company to get there money . Im sure the millions of dollars they spend they can hold them accountable. A little lock tight make it a bolt with lock washer , even nylon locking nut could help with future manufacturing. Unbelievable customer service if warranty not given than give us our extended warranty money. CROOKED IS WHAT THIS IS !!! AGAIN BUYER BEWARE !!!

We spoke to a representative in Oakville, about replacing our mattress. We were promised that we could replace the mattress and boxspring with a new mattress and a platform and that the platform would fit inside the rails. We wanted to keep the rails because we wanted to have a headboard and a footboard. On delivery, it was very clear that the platform would not fit inside the parameters of the railing and the headboard and footboard. They promised to fix the situation and they failed miserably and we were not able to return the mattress or the footboard. Worst $5000 we ever spent

“I have had great experiences with Sleep Country! I first bought a mattress from Sleep Country in 2015. It was a Beautyrest medium firm. It was fantastic and served me very well for 10 years. This year however, it was time for a new mattress. I returned to Sleep Country and purchased a Sealy Posturpedic in plush. While it was very soft and comfy, I decided that perhaps it was too soft for my needs and that I should switch back to the medium firm. Matthew Goldsworthy served me and fitted me for the mattress and he was terrific. He was so friendly, helpful, and wanted to make sure I was happy with my mattress. He allowed me to switch back to the medium firm with the sleep comfort guarantee, and I had no issues at all. It is so great to receive this kind of customer service these days. Thank you for your fantastic customer service, Matthew. I would say there is no reason to buy a mattress anywhere else!”

Misleading prices, crappy mattress, horrible customer service. Now really annoying tv commercials. I will never spend another dime at Sleepcountry.

Purchased new bed Kingsdown from Orangeville Ontario salesperson Jacob was extremely helpful professional making it easy very happy with service and delivery both Carlo and Ritchie very polite professional highly recommend everyone!

The delivery experience is dreadful. You get a text link telling you what time they're going to show up and how many stops are along the way. My scheduled time was 1-4 pm. At 1230 pm, I received a text telling me that they would arrive in 15-45 minutes with one intervening stop. 90 minutes later, I called to ask them to give a more specific time. The guy gave me a non-answer and told me he'd call me back. A half hour later, I called again. Same guy told me he hadn't heard from delivery driver (he had not bothered to try to contact them.) Suddenly, my delivery time was an additional hour out. Punished for complaining, apparently.

Two hours beyond receiving a text telling me to expect delivery within 15-45 minutes, I'm still waiting.

Sleep Country Canada no longer will provide any customer service at all. You can't call the store, either. I have to purchase two additional beds in the next 3 months, and none of them will be from Sleep Country.

Our mattress is 4 years old! Last year started noticing body impressions. Submitted a warranty claim, but the indents were not deep enough, ours were .60 & they won't do anything under .75. This was without any body weight. So nothing was resolved. Didn't matter that the mattress is so uncomfortable that it disturbs our sleep. I can feel myself trying to roll out of the dip while trying to sleep & get comfortable.
The mattress is NOT old, has been cared for and is the biggest waste of money! And it was A LOT of money!
I was told to submit another warranty claim when it got worse!

I do not recommend you buy a bed from sleep Country at all. I have been getting the runaround from them. They don’t stand behind their guarantee at all terrible once I got your money they don’t truly care. I’ve been lied to. They don’t answer your phone calls. They don’t do anything to resolve the issue. they say a manager will call you three weeks later. I still haven’t heard from my manager so worst customer service I’ve ever seen. I’m very unhappy with a bad I bought and they won’t return it. It says it’s a 30 day guarantee sleep comfort they don’t follow that at all. They make 1 million excuses up don’t buy a bed from this company. You’ll be so sorry and regretful. I’ve been nothing but screwed around. I spent $1100 in a bad I can’t even sleep on and they don’t care I would never recommend this company to anyone. I was going to buy two more beds for my home but it won’t be from sleep Country that’s for sure. They suck big time and don’t care.

NEVER DELIVERED MY ORDER. DO NOT PURCHASE.

This was, unfortunately, a horrible experience from top to bottom. I originally ordered from Sleep Country because of their quick delivery date and turnaround time (which of course was a LIE). I was just moving to Vancouver and the delivery date was the same day I was supposed to move in. When I was told the delivery was delayed by a day or two, I spent the first few nights in a hotel nearby willingly. Unfortunately after 5 days and hotel costs which EXCEEDED the price of the mattress, I purchased another mattress from a local shop.

The mattress from Sleep Country never arrived. When I spoke to support, they offered me a $300 giftcard at Sleep Country for the "delays." I run a business and company myself and am extremely disappointed as to how this was handled.

By the way, the entire time while this was happening, I had influenza and was sick in hotel rooms.

WHATEVER YOU DO, DON'T BUY FROM SLEEP COUNTRY. GO LOCAL, SHOP ELSEWHERE PLEASE.

Bamboo Nights used to be amazing sheets. Now they are not. Sleepcountry was useless when I asked why they were selling poor quality sheets at $300 a set.
They said it was a manufacturing issue. No, it is a service issue.

An order stuck in limbo. Zero assistance. Multiple call transfer. False promises. First time I’ve been this upset with a company.