Sleepkings Reviews 

663
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely fast delivery service and the polite, professional staff who efficiently assemble the products and carefully remove old furniture. Buyers consistently mention that the modern adjustable beds are exceptionally comfortable, sturdy, well-made, and provide amazing overall value for money. However, some customers also noted occasional issues such as unexpected delivery delays, missing installation parts, or specific components not fitting correctly upon arrival. A few other people also felt that they faced distinct challenges regarding very early morning drop-offs or frustrating communication gaps with the support agents.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting fast and efficient drop-offs, with... See more

Product

Consumers find product quality to be largely satisfactory, with many reviewers praising the comfortable and... See more

Staff

Reviewers highlight positive aspects of staff, praising the helpful and polite customer service team for... See more

Service

Customers consistently note positive experiences with service, highlighting prompt assistance and... See more

Quality

Clients share positive opinions on quality, highlighting that the adjustable beds are sturdy, comfortable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extremely good customer service. The adjustable beds are well made, easy to use & very comfortable, amazing value for money. Delivery, removal & install was perfect, they phoned with a delivery date... See more

Company replied

Rated 5 out of 5 stars

Sleepkings we're incredibly helpful especially as I booked the bed on New Year's Eve. Questions were answered quickly on the chat and were very reassuring. We booked assembly too so my elderly mum wou... See more

Company replied

Rated 5 out of 5 stars

This is a great bed for the need of the electric capabilities, it's comfort and surprisingly good design makes me a happy customer. You simply cannot ignore the Incredible value of the Sleep K... See more

Company replied

Rated 5 out of 5 stars

Great bed, price, service and delivery. Extremely happy with the bed, after looking for something suitable for a while, it was great to come across a company who sold the electric bed with the divan,... See more

Company replied


Company details

  1. Bed Shop
  2. Bedroom Furniture Store
  3. Furniture Manufacturer
  4. Furniture Store
  5. Mattress Store

Written by the company

We are Sleepkings, your premier destination for all things related to beds. As a leading UK retailer specializing in mattresses and beds, we've been serving customers since 2005, providing mattress and bed deliveries across the UK. Our primary concern is your quality of sleep, and we're committed to helping you achieve a better night's rest. With a vast selection of mattresses in our inventory, we offer swift delivery for most of our stock items, ensuring you find just what you need. Our focus is on delivering high-quality products directly to consumers, with significant cost savings and convenience. We recognize that buying online, especially from an unfamiliar source, can be intimidating for many individuals. If you have any uncertainties, please don't hesitate to reach out to us through our live chat, telephone, or email support. Our dedicated team is readily available to assist you. If you prefer an in-person shopping experience, visit our store! That's right, you can personally explore and choose your ideal bed or mattress. Our knowledgeable and friendly sleep experts are always delighted to guide you on your path to a more restful night's sleep. Why not pay us a visit? You can find our showroom at 50 Dewsbury Road, Ossett, WF5 9NQ. We look forward to welcoming you! For inquiries, you can contact us at: Email: info@sleepkings.co.uk Phone: 01924 265483 Operating Hours: Mon-Fri: 9:00 AM - 4:00 PM Sat: 9:00 AM - 1:00 PM Sun: By Appointment Only


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

663 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(663)

109 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordering was straightforward

Ordering was straightforward. Confirmation was clear. Had to unexpectedly cancel the order due to the person whom it was for urgently hospitalised. But Andrea was very helpful in sorting this out for me, for which I appreciate that.

February 26, 2025
Rated 3 out of 5 stars

Bed not the same as advert

Bed not the same as advert. Advert said 54cms approx from floor to top of mattress this is only 48cms approx. I asked the depth of the mattress and was told approx 9ins, where as this mattress is only 7ins. I ordered the durham heavy duty but the mattress is nothing at all like the advert. Very disappointed.

February 26, 2025
Unprompted review
Rated 5 out of 5 stars

Good value

Good value, and super service throughout. Just as it said in the ad.
Would gladly receive this firm.

February 19, 2025
Rated 2 out of 5 stars

Ordered the 4’ adjustable bed on…

Ordered the 4’ adjustable bed on Saturday 1st Feb, in the morning and, as soon as I received confirmation, emailed asking if this could be expedited as it was to replace a broken bed for my husband. Who is disabled from stroke, step arthritis and is currently having treatment for terminal cancer.
1. Delivery stated in stock, delivery in 2-5 days.Mon showed ready for shipping.
2. Emailed Monday, asking about delivery as this was an urgent order, to replace a broken bed. No response.
3. Emailed on Tuesday again, had a phone call saying bed would be despatched Wednesday, delivery by end of week.
4. Thursday, checked website and saw bed still marked ready for shipping. Rang customer services, was told it would be expedited and sent out that day. Courier would contact 24-48 hours before delivery.
Friday, had email from courier confirming delivery would be Monday evening.

All together well outside the 2-5 day delivery ax stated on the website.
I can’t comment on the bed as it has yet to arrive.

February 3, 2025
Sleepkings logo

Reply from Sleepkings

Hello we do apologise this was out of the time frames, the beds are manufactured on site and sometimes we come across slight delays and also delivery delays we do aim to dispatch and delivery time frames

Rated 5 out of 5 stars

Fast efficient service and very helpful…

Fast efficient service and very helpful when I needed to call too.
Bed looks great (was a bit worried it would look like a hospital bed)
We opted for the build too. So pleased we did. Made a 4 hour job for my husband turn into a quick and simple delivery and install.
Thank you.
Have already recommended to another family member

January 27, 2025
Rated 5 out of 5 stars

New adjustable bed

Bed delivered and built by two men.were polite showed how the bed worked,took away all the packaging,phoned when were about to ten minutes away,excellent service from start to finish with purchase

February 4, 2025
Rated 3 out of 5 stars

The bed is not that good there was a…

The bed is not that good there was a screw missing I’m not very impressed with the quality wouldn’t recommend it really

January 20, 2025
Sleepkings logo

Reply from Sleepkings

Hello, i am very sorry to hear items were missing i will certainly call you today and we can get these issues resolved.

Rated 5 out of 5 stars

Don’t bother

Don’t bother, bought a three and two seater from here. Brought the wrong arm rest to start with then took nearly three months to sort out. Were very rude on the phone when trying to rectify. Had sofas for over three years now and although they’ve hardly been sat on, the three seater is falling apart. Never again.

January 24, 2025
Unprompted review

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