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Review summary

Created with AI, based on recent reviews

Looking at 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the products, including headboards, footstools, and mattresses, noting their excellent craftsmanship and beautiful appearance. The delivery service is consistently highlighted as prompt, efficient, and well-packaged, ensuring items arrive in perfect condition. Many people also commend the outstanding customer service, with staff being described as helpful, friendly, and knowledgeable, providing excellent assistance throughout the ordering process. However, some customers also noted that while the delivery company was generally good, there were occasional instances of disorganization. Additionally, a few other people felt that the fabric samples took a long time to arrive.

What people talk about most

Product

People report positive experiences with the product, consistently praising the excellent quality and... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent craftsmanship and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers reporting quick and on-time... See more

Staff

Reviewers consistently report positive feedback about staff, highlighting their helpfulness and efficiency.... See more

Customer service

Customers had positive experiences with customer service, consistently describing it as excellent, brilliant,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was looking for a bed with a tall headboard and saw the Leonie divan bed on-line. I requested fabric swatches which arrived quickly. I ordered the bed and spoke to Ashley who was easy to contact, wa... See more

Rated 5 out of 5 stars

Ordered swatches to help me choose colours, samples that came were a very good size and helped me to make a choice,also came quite quickly. Ordered single headboard and was delivered today 21st novemb... See more

Rated 5 out of 5 stars

We had excellent service from sleepstyle and especially Ashley who was very helpful and prompt in her replies. Product was delivered as promised and was very safely packaged to minimise any chance o... See more

Rated 5 out of 5 stars

Sent for samples as I wanted the tower floor standing headboard which is made of two separate colours. The samples were a good size and I was able to choose my required colours. The headboard was mad... See more


Company details

  1. Furniture Manufacturer
  2. Bed Shop
  3. Bedroom Furniture Store

Written by the company

The team at SleepStyle have a collective 40+ years experience in manufacturing bedroom furniture and take great pride in the service we deliver to our clients. Most of our products are manufactured to order and so can be customised to your desires, our aim is to offer the best quality materials and finishes to deliver the ultimate WOW factor in your bedroom. With free and speedy delivery, we aim to ensure you receive and enjoy your furniture faster that you can say "good night".


Contact info

4.9

Excellent

TrustScore 5 out of 5

519 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

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Rated 5 out of 5 stars

I got a Chesterfield floor standing…

I got a Chesterfield floor standing headboard, fantasy velvet glacier fabric. I got a swatch of the fabric before ordering which I would advise. It was a little expensive but honestly worth it. I had no trouble with customer service and they delivered within 3 weeks.

December 14, 2022
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Reply from Sleepstyle

Thank you for the awesome review, Saffron. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Rated 5 out of 5 stars

FABULOUS, FABULOUS

From the moment I chose my bedframe until delivery the communication was excellent. When my bed arrived the 2 delivery drivers installed the bed & it its fabulous . Better than the pictures on line & I'm very happy with it & woukd recommend the company without any hesitation.Very satisfied.

November 16, 2022
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Reply from Sleepstyle


Hi Mr & Mrs N, we absolutely delighted to hear that our team provided you with an excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day!

Rated 5 out of 5 stars

Outstanding Product & Service

I cannot rate this company enough. My sister recommended them and she has had a great experience too! My footstool/coffee table is beautiful and absolutely perfect. We had been searching for 10 months until we were recommended to take a look at this company! Amazing product and amazing customer support. Don’t hesitate!

November 30, 2022
Unprompted review
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Reply from Sleepstyle

Hey Caroline, Wow thank you so much for leaving a fantastic review for us!

We're so grateful for your recommendation and really appreciate your compliments, we try our best to ensure we always offer impeccable customer service!

Rated 5 out of 5 stars

The product is of excellent quality…

The product is of excellent quality looks more expensive than it is so I would highly recommend there products and the customer service was exceptional I had a minor issue which was caused out of the company's control but was sorted by Ashley immediately and which in my opion its whats makes a good company is the service you receive durring and after sales as there can sometimes be an issue but sleepstyle sorted things immediately so I'd definitely buy again

October 31, 2022
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Reply from Sleepstyle

Hi Jacqui, thank you for sharing your experience. A couple of hiccups can happen, we're a small team juggling many aspects everyday. We're glad we were able to you rectify the issue for you immediately.

Thank you for the recommendation and we look forward to serving you again in the future.

Rated 5 out of 5 stars

Excellent company

Sleep style were amazing from start to finish. The bed is gorgeous and amazing quality. Extremely happy with my purchase. Fully recommend this company

November 18, 2022
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Reply from Sleepstyle

Thank you Sally, we are always happy to help where we can! We really appreciate your feedback and of course if you need anything just let us know.

Rated 5 out of 5 stars

A company making quality British products

A company making quality British products, very good attention to detail and great customer service

November 18, 2022
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Reply from Sleepstyle

Thank you for taking the time to share your Sleepstyle experience, Brian. We are lucky to have amazing customers like you!

Rated 5 out of 5 stars

Quick samples and brilliant quality headboard

Samples arrived quickly. The price was great for the high quality headboard. The style is so different from anything else available online. It’s brilliant quality! Arrived carefully packaged. Will buy again from this company!

November 16, 2022
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Reply from Sleepstyle

We are really pleased to read your review, Daniela! Glad we could help! Thanks for choosing us and look forward to serving your again in the future.

Rated 5 out of 5 stars

My daughters headboard is beautiful

My daughters headboard is beautiful, so well made and great value for money, I was quoted most double the price for similar. Highly recommended to all.

October 28, 2022
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Reply from Sleepstyle

Hi Joanna, thanks for your recommendation, we are so pleased that you chose Sleepstyle.

Rated 5 out of 5 stars

Easiest 5 star ever

Easiest 5 star ever. We ordered swatches from 3 bed companies before ordering and Sleepstyle were the only brand who provided the range of coloured swatches in a timely manner where each was easilly identifiable to help us make an informed choice. Once ordered utilising the discount voucher they included with the swatches we received an email 5 days later from the couriers letting us know the expected steps once they were in receipt of the product, a day later we received a delivery date requesting our acceptance or decline. The day before delivery we received our 4 hour timeslot, the day of delivery we received a call and then they arrived, 20 minutes later the bed was installed. The bed itself looks fantastic, we are so happy, the colour, quality, the depth and strength of the drawers.
In all we waited just 12 days for a bespoke piece or furniture and the communication throughout was second to none, so many companies could learn a thing or 2 from this.

October 13, 2022
Unprompted review
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Reply from Sleepstyle

Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! Thank you James.

Rated 5 out of 5 stars

Would highly recommend this company👌

I would highly recommend this company, from start to finish I experienced fantastic customer service & the bed itself is beautiful, looks far more expensive than it was. The delivery day/time was well communicated & the bed was assembled by the delivery men very quickly. I would definitely purchase another bed from this company.

September 22, 2022
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Reply from Sleepstyle

Thanks for your recommendation, Sarah. We look forward to serving you again. All the best from the team.

Rated 5 out of 5 stars

An amazing company

An amazing company, I ordered my crushed velvet footstool and the very next day got a message to say that fabric was out of stock. I was offered alternative options but I was so dissapointed. Then a little while later Ashley contacted me again and told me they had located some of my fabric, just enough to make up my footstool! She went above and beyond to get just what I was looking for, not many companies would do that nowadays. I am over the moon with my new footstool, it arrived quickly and well packaged. I will definitely buy again.

September 24, 2021
Unprompted review
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Reply from Sleepstyle


We are really pleased to read your review, Lorraine! Glad we could help! Thanks for choosing us and look forward to serving your again in the future.

Rated 5 out of 5 stars

I can not recommend this company…

I can not recommend this company enough. The service is fantastic and so are the products. Ashley who has dealt with my enquiry from start to finish has been superb. Great customer experience.
Thanks Lynne

September 5, 2022
Unprompted review
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Reply from Sleepstyle

Hi Lynne, I’m happy to hear that our team provided you with an excellent service. I’ll make sure that they receive your feedback.

Rated 5 out of 5 stars

Excellent purchasing experience

I was a bit worried about purchasing a bed online and not being able to visit the showroom.

I found their advert on instagram and was compelled to purchase the one on the main photo. I messaged the team via chat and they helped with the selection.

I found the delivery a bit slow but I guess they had to manufacture the bed as it was bespoke so I don’t mind the wait.

I messaged them to get an ETA and they always responded very quickly.

Delivery team was really good and helpful. Very professional.

Great experience

Thank you

August 23, 2022
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Reply from Sleepstyle

Thank you so much for leaving us a five star review! We really appreciate you leaving us some wonderful feedback. Please feel free to contact us if you ever need anything in the future.

Rated 5 out of 5 stars

Great quality and customer service

We ordered an ottoman from sleep style and were very impressed with the quality of the ottoman and the customer service. We had great communication throughout the ordering process and Ashley was happy to arrange delivery to best suit us. Would highly recommend.

August 1, 2022
Unprompted review
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Reply from Sleepstyle

Hi Samantha, thanks for taking time to write your review. It means a lot that our product and services prompted you to share your experience.

Rated 5 out of 5 stars

Amazing quality

Amazing quality, quick delivery. Ordered a fabric sample prior which was sent out really quickly. Would 100% recommend!

July 30, 2022
Unprompted review
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Reply from Sleepstyle

Thanks for your recommendation, Holly! we are so pleased that you chose Sleepstyle.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, efficient and speedy delivery. Bed is amazing quality I love it!

June 30, 2022
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Reply from Sleepstyle

We are so grateful for your 5-star review, Kelsey! Thanks for sharing your rating with us and the community.

Rated 5 out of 5 stars

Absolutely beautiful bed, colour and material, so luxurious!

Absolutely beautiful bed and excellent customer service, from making an appointment to go down to the showroom, to the delivery men arriving promptly. I needed a bed quickly and Sleepstyle were really helpful in sizing information, colours and options. Would recommend every single time!

June 25, 2022
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Reply from Sleepstyle

We are really pleased to read your review, Claire! Glad we could help! Thanks for choosing us and look forward to serving your again in the future.

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