Sleepy People Reviews 368

TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

On the 19th March 2022 I purchased a "Silentnight Smart Wi-Fi Plug - model A6". Today (17th March 2026) I received a message stating that this item has been recalled due to a risk of... See more

Company replied

Rated 5 out of 5 stars

Silent Night Airmax 1200 Dehumidifier. Arrived within a short time, extremely well packed and protected. Brilliant price, as at the time I couldn’t find anything lower. Thanks also for the freebie... See more

Rated 5 out of 5 stars

I bought two designs of the Silent Night Christmas Fleece Duvet sets (Nordic Winter Tree & Winter Wonderland), both arrived super quick, where great value and super warm and snuggly quality. Perfect f... See more

Rated 5 out of 5 stars

Having been extremely happy with a previous purchase, I knew that when it came to buying a mattress topper Sleepy People was the place to go and I wasn’t disappointed. The Silent night Natural W... See more

Company details

  1. Bedding Store

Written by the company

Discover our edit of must-haves that we simply can’t sleep without, from your best-loved bedding brands. Everything you see has been handpicked by us so you can relax and unwind in a perfect sleep sanctuary. We know how busy life can be, so we have made it easy for you to shop and complete your calm oasis. Blissful rest and relaxation starts right here.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

368 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great…

Can always find what I need and the quality is very high standard. Very good customer service.

November 17, 2023
Unprompted review
Rated 5 out of 5 stars

Beautifully Soft Throw

Bought this for my husband, feels the cold, due to being unwell, it is fantastic, so much so l am considering another one.
The quality is lovely, easy to use, amazing value for money. 👍🎇🎇🎇

November 17, 2023
Unprompted review
Rated 5 out of 5 stars

I bought a heated throw as a Christmas…

I bought a heated throw as a Christmas gift last year. It was great value and quality. The recipient uses it everyday and there is no signs it’s going to fail soon. It arrived promptly as well

November 22, 2023
Unprompted review
Rated 5 out of 5 stars

Lovely dog bed

Lovely dog bed, great quality and fab price along with fast delivery. Very happy with my purchase

November 16, 2023
Unprompted review
Rated 5 out of 5 stars

Always a firm pillow …

Always wanted a pillow that was good for tummy sleepers and I went with the reviews on there page I have had it a few weeks now and definitely no complaints from me or my daughter.

November 22, 2023
Unprompted review
Rated 1 out of 5 stars

Frustrated with the service

Really poor customer service protocol and product. Was literally told the fact that my topper flattened after a few days does not indicate it's faulty. So therefore I assume that they will do nothing if your products stop working or are of low quality (poor quality has nothing to do with personal preference as suggested in their reply). After sending multiple images clearly showing the product was completely useless, they did absolutely nothing and offered no resolution. After opening a claim on PayPal, they eventually said I could return it for the same item - but of course I don't want that as I suspect it will just do the same thing. I have to say I'm shocked at how little the company cares. All I wanted to do was return a product that doesn't work. I contacted them well within the return period but apparently they just can't do anything.

November 1, 2023
Unprompted review
Sleepy People logo

Reply from Sleepy People

Good morning,
Thank you for your updated feedback.
We do not accept the return of used goods should this not contain any manufacturing fault. However an exchange was offered to you as a goodwill gesture and this was declined and confirmed it was personal preference therefore a replacement would not have fix the issue. Thanks, Sleepy People

Rated 1 out of 5 stars

Still waiting!!!!

September 24, 2023
Unprompted review
Sleepy People logo

Reply from Sleepy People

Thank you for your feedback
As you are the same customer, please remove this duplicated feedback and edit or add to your feedback previously given.
Kind regards,
Jessica

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