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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the high quality and excellent user experience of the products, noting their sturdiness and thoughtful design. Many people appreciate the peace of mind these items provide, especially regarding pet safety during travel, and find them comfortable for their animals. The ordering process is generally easy, and the customer service is frequently highlighted as exceptional, with efficient and helpful representatives. However, some customers experienced issues with product sizing, finding harnesses difficult to adjust or not fitting their pets as expected based on measurements. A few people also mentioned minor quality concerns, such as reflective tape peeling off or small Velcro pieces not holding securely. Additionally, some reviewers reported difficulties reaching customer service by phone or receiving slow responses.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the high quality,... See more

Quality

Clients share positive opinions on quality, frequently highlighting the sturdy construction and durability of... See more

User experience

Consumers find the user experience to be positive, highlighting the ease of use and secure design. Many... See more

Customer service

People report positive experiences with customer service. Many customers praise the excellent and helpful... See more

Order

Customers generally had positive experiences with ordering. Many found the ordering process easy and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I really like this harness; it gives me peace of mind knowing that my dog is safe in the back seat. She has accepted it okay (she prefers freedom/no clunky harness), and I presume that will improve wi... See more

Rated 4 out of 5 stars

Overall I’m happy with how this functions. On one of my harnesses the reflective tape started falling off the day I got it and within a week was completely gone. That was disappointing for the price o... See more

Company replied

Rated 4 out of 5 stars

I ordered a Sleepypod after trying different backpacks that doubled as a carrier and reading reviews on other options such as booster seats and harnesses that attach to seat belts. I have a small... See more

Company replied

Rated 4 out of 5 stars

Good product once I received it but it was very hard to get an actual person in customer service to answer a question that wasn't addressed on their website. Kept getting directed to an AI bot which w... See more

Company replied


Company details

  1. Pet Supply Store

Written by the company

Award-winning, innovative pet products and accessories for dogs, cats, and small critters that are safety tested. You shouldn't have to guess about the safety of your pet's products. Every product is designed with thoughtful features to enhance a pet’s well-being and then tested for safety. From the BPA-free silicone in Sleepypod’s Yummy Travel Bowls to the crash-testing of Sleepypod’s entire carrier and car harness lines at U.S., Canadian, and E.U. child safety seat standards, Sleepypod devotes careful and caring attention to each detail in every product. Sleepypod.com


Contact info

4.1

Great

TrustScore 4 out of 5

357 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 18% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

The SleepyPod is not quite large enough…

The SleepyPod is not quite large enough for our 15 lb. kitty. She squeezes in but the tightness makes her paranoid.

March 11, 2024
Sleepypod logo

Reply from Sleepypod

Hi Amy,

Sometimes our Sleepypod can take some acclimating for pets to get used to. For larger pets we understand it can feel a bit cramped so if you have any questions or concerns please feel free to reach out to our customer relations lead Jeffrey at jeffrey@sleepypod.com and he can assist you further.

Thank you.

Rated 5 out of 5 stars

SAFETY HARNESS

Seatbelt harness shipped and arrived very quickly. Its easy to get on and off my dog via the two clips on the back. The instructions were very precise and easy to follow. The adjustment of the straps is the most difficult part as it does take some thinking on how to maneuver them but once you have them set you really don't need to mess with them. It keeps my dog in place throughout the ride which keeps him and us safe. Hoping I never have to find out how well it does in a crash but glad to have the piece of mind that its been tested and passed.

March 15, 2024
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Reply from Sleepypod

Hi Hannah, Thank you for your message! We are sure hoping you never have to find out either, but we have your back and know our products will be there for you in the event of an accident. Thank you for being a loyal customer!

Rated 5 out of 5 stars

My first order was lost somewhere in…

My first order was lost somewhere in the processing. I called Sleepypod and they expedited a new order and shipment at no additional cost to me and I received it within just a couple of days. It's a great product and the customer service was first rate!

March 14, 2024
Sleepypod logo

Reply from Sleepypod

Thank you John! We appreciate your business and we appreciate you understanding there are sometimes shipping issues out of our control. So happy to hear you got your product quickly after! Please let us know if you ever have any questions about your items. :)

Rated 5 out of 5 stars

The safest harness!

Excellent product and company. The safest harness so I know my dogs are safe in my car. It is comfortable, my dog can sit and lie in the harness. Everything went well with the order. Fast delivery even abroad. Helpful and friendly customer service.

April 2, 2024
Unprompted review
Rated 3 out of 5 stars

Good quality but not easy to put on

The harness definitely looks high quality however we have found it really difficult to figure out. It seems like the straps are twisted. We have to fold the straps over to put them on, it’s odd.

March 11, 2024
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Reply from Sleepypod

Hi Laura,

We're sorry to hear about this. Please feel free to reach out to our customer relations lead Jeffrey at jeffrey@sleepypod.com and include some pictures of your harness so he can assist you further with this.

Thank you.

Rated 5 out of 5 stars

Helpful customer service

Helpful customer service, a product that my dog actually doesn't mind wearing

February 11, 2024
Sleepypod logo

Reply from Sleepypod

Hi Emi!

We're glad our customer service team was able to help and are also glad to hear that your dog is liking the harness! (:

Thank you!

Rated 5 out of 5 stars

The best pet travel bag you can get!

Everything about my experience was great! Customer service is exceptional & the product exceeds all expectations!

February 27, 2024
Sleepypod logo

Reply from Sleepypod

Hi Patricia!

Thank you for acknowledging our customer service team and we're glad you're happy with your products! (:

Thank you.

Rated 5 out of 5 stars

The people that work at sleepypod are…

The people that work at sleepypod are amazing very helpful and understanding

February 21, 2024
Sleepypod logo

Reply from Sleepypod

Hi Candice!

Thank you so much for appreciating our staff and we're glad we could help out. Should you ever have any questions, always feel free to reach out to us and we're happy to assist! 😄

Thank you and all the best you!

The Sleepypod Team

Rated 5 out of 5 stars

Quality product

Description of product was accurate and color is as pictured. The purchasing process was smooth. The cat harness is well made.

February 28, 2024
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Reply from Sleepypod

Thank you Brenna! We're so glad the product you ordered is working great!

All the best!

The Sleepypod Team

Rated 5 out of 5 stars

Great experience all around

Clear information on website, ordering was easy and delivery quick. The harness is outstanding, easy to use once it's sized for the dog, and clearly very well made. I feel much better knowing my dog is protected if there's an accident

February 10, 2024
Sleepypod logo

Reply from Sleepypod

Hi Matt!

Thank you for being a valued customer and we're so glad you and your dog are safe and ready to get on the road!

All the best!

The Sleepypod Team

Rated 5 out of 5 stars

Outstanding product.

Outstanding product.
Super fast order fulfillment & ahipping

February 22, 2024
Sleepypod logo

Reply from Sleepypod

Hi Marlene,

So glad you are satisfied with your product and service!

Thank you!

The Sleepypod Team

Rated 1 out of 5 stars

Not worth it

February 25, 2024
Sleepypod logo

Reply from Sleepypod

Hi there,

We sincerely apologize that you aren't satisfied with the product you received. Please feel free to reach out to our customer relations lead Jeffrey at jeffrey@sleepypod.com and he will be half to accommodate and assign in any way possible.

Thank you.

Rated 5 out of 5 stars

Quality product and experience

Quality product and experience. Ordering was easy with informative videos and good selections. Thru my own fault I had to return and reorder, which was easy and no problem. My picky kittens quickly and comfortably adapted to their Sleepypods which makes transport and travel stress-free with the comfort and security of their familiar safe space.

February 22, 2024
Rated 5 out of 5 stars

Veterinarian approved

I am a feline-only veterinarian and I love the Sleepypod for cats! I have two for my kitties. They sleep in the pod daily and when it's time to come to the clinic with me I just put the top on and out we go. As a veterinarian, I love performing the cat's examinations in the carrier. It provides them with a sense of comfort during a stressful time. 10/10 would recommend!

February 11, 2024
Rated 4 out of 5 stars

I bought the original

I bought the original, round Sleepypod carrying case/car seat/ bed in the color first blush for my 10lb Chihuahua/Poodle. He’s a 7 year old rescue and I worried he wouldn’t adapt to the car seat, but he did! I placed the bottom (bed part) in my living room for a week, then added the cover the second week, then finally took him on a car ride. He was restless at first, but settled in after about 10 minutes on the road. Overall, I think the Sleepypod is a great product! I love the pink/blush color (even though I have a male dog) and I love that it’s a crash-tested product. I bought this the week after my dog and I were involved in a fender bender. He was crated during the crash and was fine, but I wanted something safer and more secure. My only issues with the Sleepypod are that it’s fairly heavy to carry with my 10lb dog and the round shape makes it even more difficult. Plus, the strap can only be shortened so much because of the shoulder padding. It’s also difficult to leave the top part with the mesh open for my dog to crawl in and out of or for me to take him in and out of the carrier. The instructions say to push the sides down, but the thick velcro strap on top is in the way and the sides slowly creep back up and close the carrier. Despite those minor issues, my dog and I are enjoying this product. It’s much safer, cuter, and compact than the dog crate he used to travel in.

February 12, 2024

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