There is no doubt that slice is a good network. They certainly have great speeds and brilliant coverage where all others totally fail. So far very happy, only one small gripe and an issue I have come... See more
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Review summary
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What people talk about most
Based on these reviews
A great value network. All the standard services and speeds of EE. They don’t have visual voicemail or WiFi calling yet otherwise it would have got 5*’s. Customer service is awesome and very prompt. H... See more
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Tobi was bang and went above and beyond. He waited patiently whilst I was carrying out checks and then called me afterwards to ensure that the line was not connected and operating as it should do, p... See more
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Great team! Very helpful and responsive to any query’s. Overall great coverage very rare im without signal. Super fast internet 114mbps download last time I checked. On my phone aswell! Would reco... See more
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Company details
Written by the company
Slice Mobile is the UK's first eSIM only mobile network. Slice is on a mission to revolutionise the mobile network industry by giving customers a slice of the action. Slice offers unique ways to reward customers through loyalty and referral, with bills going down each year and not up.
Contact info
United Kingdom
- help@slicemobile.com
- slicemobile.com
Get a Slice of the Action
4.2
Great
162 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Too many issues with eSims
The concept and offers are good but I’ve had consistent issues with the eSims connectivity on both accounts we had , requiring very regular resets and other approximative fixes.
October 14, 2025
Reply from Slice Mobile
Hi Etienne,
Thanks for the honest feedback. You’re spot on, eSIMs can be a bit temperamental, but we’re working non-stop to smooth that out. Appreciate you sticking with us while we keep improving things!
Sorted out trouble with my eSim
I'm not going write ✍️a scroll as o done for SLICE yesterday, but I will say Benny their CD agent either knew his stuff or was completely winging it.. 😂 so . Benny for PM
Regards
October 10, 2025
Reply from Slice Mobile
Thanks J. We love Benny! He sure does know his stuff, pure magic! 🪄
Was a good service but started having…
Was a good service but started having issues such as “sim error” messages all the time. Not able to make calls or when calls were made I found hear the other person but they couldn’t hear me.
October 6, 2025
Reply from Slice Mobile
Thanks for sharing Mark. Sorry it wasn't the experience we'd hope for. I know you've already spoken to our Help Team. It may have been short and sweet but thanks for trying Slice!
Just better
The same network quality and prices of all the big names, with cashback on my bills? What a deal, can't recommend enough.
September 28, 2025
Reply from Slice Mobile
Thanks Krishna! We love to hear it. Enjoy that Cheddar status coming your way and that juicy cashback. 💷
Love Slice 10/10
Love Slice. Been spending on contracts for many years then realise you get the same exact signal strength with Slice, better customer service, and no waiting in queue's. My contract was £55 per month. Slice £10 for exactly the same amount of usage. I advise to change over. Very impressed. Stevie
September 27, 2025
Reply from Slice Mobile
Thanks Stevie!
We're loving every part of your experience with Slice, great to have you with us! Happy Slicing. 🍋🟩
I recently tried to sign up for a plan…
I recently tried to sign up for a plan ,but I had a message saying that I have too many accounts on my device..I contacted the customer service as suggested and the agent I spoke with was not even bothering to help me ..It seems that the previous owner of my phone already had slice mobile so they won't let me create another account unless I sign in with the account that was originally registered on my phone
October 6, 2025
Unprompted review
Reply from Slice Mobile
Hello Xydus,
I've spoken with the Help Team and they can currently see an active account on your device ID, and we don't allow multiple accounts on the same device. Our team have reached out to you to see what they can do to get you set up if this active account isn't yours, please check in with them to see what we can do!
So far so good
So far so good. I’ve used several MVNOs on EE and yours was the easiest to setup the eSIM.
September 27, 2025
Reply from Slice Mobile
Thanks Nicholas! We're pumped that you found Slicing a smooth operation.
Terrible, Feels Fraudulent
My eSim worked fine for a couple of months, and then had no signal for next two. Started with erratic signal which would regularly drop out and could be fixed by reseting the sim, then completely dropped. Support didn’t help. I asked for a refund for the two months that I wasn’t able to use any data… haven’t heard back.
July 10, 2025
Unprompted review
Reply from Slice Mobile
Hi Jack,
Sorry to hear about the trouble with your eSIM, that definitely doesn’t sound like the experience we want you to have. I’ve checked with our Help Team and we haven’t seen any messages from you in the last 3 months. Could you drop them a quick note at help@slicemobile.com. Let's see what we can do to make things right.
Great Customer Service
So I had an issue with my service following a 7-day free trial. George picked up the case and after a couple of eSIM re-downloads and fiddling with settings, we managed to get everything sorted. George couldn’t do enough she even refunded my first month’s service without even being prompted which I thought was a really nice touch. Fully recommend Slice.
September 26, 2025
Unprompted review
Reply from Slice Mobile
Hi Anthony, We're obsessed with George - they're the best (and so are you)! So pleased we got you sorted, and you've already experienced the perks of Slice Customer service. Happy Slicing.
Slice mobile is so straight forward and…
Slice mobile is so straight forward and easy to set up,the esim works perfectly signal is great I would highly recommend to anyone who wants good service.
September 10, 2025
Reply from Slice Mobile
Thanks Rod for the glowing review! 🎉 We’re so glad to hear setup was smooth and your eSIM is working like a charm. Great signal and great service is exactly what we aim for, thanks for recommending us!
Brilliant service
Brilliant service, great value and excellent signal.
September 22, 2025
Unprompted review
Reply from Slice Mobile
Thanks Craig. Service ✔️ Value ✔️ Signal ✔️ That's a triple win! We value you too, thanks for Slicing with us.
The team at Slice are amazing
The team at Slice are amazing - professional, quick to reply and friendly. Highly recommended! Great mobile service and overall 5*+
September 11, 2025
Reply from Slice Mobile
Ahh, thanks Nick - you just made our day! 🥳 Thanks a slice 🍕 for the love. Being speedy, friendly & 5+ is what we’re all about. We’re so glad you’re enjoying your Slicing with us.
My signal seems to be poor bit the…
My signal seems to be poor bit the customer service team have been very helpful trying to solve the problem and very fast reply.
Unfortunately i still have the problem of poor signal even thought the network coverage says excellent in my area.
They have compensated me for my poor signal hopefully it dose improve.
September 11, 2025
Reply from Slice Mobile
Hi Steven,
We hope you're signal improves! Thanks for leaving us this great feedback.
Excellent perfect example of a mobile company
Excellent service very quick responses from friendly guys at customer service my mobile service been outstanding really great mobile signal quick internet prices cheap to I Carnt recommend enougth
August 4, 2025
Reply from Slice Mobile
Thank you Ashley! Fast replies, friendly vibes, and signal that actually does the job - that’s the magic we’re going for. Thanks heaps for sharing the love.
Reply from Slice Mobile
Happy Slice-iversary, Tom! 🥳 Hope you blew that cashback on something gloriously unnecessary. Thanks for slicing with us from the very beginning. #FoundingSlicer
Recent switch from GiffGaff…
I’ve recently switched from GiffGaff after many years. I’m very impressed with SLICE so far. The coverage and network speed has been excellent and I received a quick response when I raised a ticket. Would recommend.
August 17, 2025
Reply from Slice Mobile
Thanks Darren! You're making us blush - happy Slicing. 🙌
Daylight Robbery
Slice mobile has been debiting my credit card for the last six months after I participated in their 7 day trial.After 2 or 3 days of the trial I stopped using their ESIM as I realised it did not function very well.The trial had explicitly said that there was no auto-renwal.I stupidly trusted them.This is what the website clearly states.I just contacted their customer service and they said two months would be refunded out of the six.I rejected their offer but George from Slice said it was too late- the refund had been done without even asking me! So, the manipulation continues.They take your money under false pretences and then force you into accepting an offer against your will.I will be taking this further.Such companies cannot be allowed to behave so unscrupulously.
Just to update & reply to the response from George below.It clearly states on the Slice website that the company WILL NOT take funds unless auto-renew is enabled.I DID NOT CHOOSE TO AUTO-RENEW ( your ESIM did not have a good signal).DO NOT TRUST THIS COMPANY - they will take YOUR MONEY (against your will) & REFUSE TO REFUND IT- HOW DO YOU SWITCH OFF A SERVICE THAT YOU ARE NOT AWARE OF?????****BEWARE****
August 26, 2025
Unprompted review
Reply from Slice Mobile
Hi Anna
Sorry you didn't enjoy your experience with us. We wanted to quickly highlight the ways in which all customers can switch off their auto-renew in just one click:
There’s a large button on your Plans page labeled “Auto-renew plan.” With just one click, you can switch it off, and a confirmation message will appear: “Auto-renew is off. Your plan won’t renew at the end of this cycle.”
We also make this option available when you first set up your Slice account and throughout the trial, so you can decide right from the start and never get charged. We believe in being transparent from the very beginning.
I also checked with our Help Team, and they confirmed that they have refunded you for 2 months as a gesture of goodwill. We're more than happy to refund customers who realise Slice isn't for them, but as per our T&Cs, this needs to be done within 24 hours of the purchase of your plan.
George and the team at Slice go above…
George and the team at Slice go above and beyond. Outstanding service. Excellent network. Would go anywhere else!
August 24, 2025
Unprompted review
Reply from Slice Mobile
Thanks Shaun! We love to have you Slicing with us, and our team appreciate you too. Round of applause for everyone 👏
Reply from Slice Mobile
Hi Michael,
We noticed your 2-star rating and would love to understand how we can turn that into a 5-star experience. 💫 Our awesome Help Team is always ready to chat if you need anything.
Thanks
Slice Team
Amazing service especially George
Amazing service especially George, even when it seemed like a sole issue they seemed to prioritise me and check in daily. Massively rate this.
August 20, 2025
Unprompted review
Reply from Slice Mobile
Thanks Ryan! Every Slicer is important to us, we're so amped that you had a great experience. Enjoy Slicing. 🍋🟩
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