After review supplier refunded short dated product and shipping cost. Very appreciated it. Needed to send emails to different email address then it shown on website. Received product on the 15... See more
Company replied
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See what reviewers are saying
Past 6 months I have been ordering from Slim and Smart. Every month. Great customer service, fast delivery. Very wide range of healthy products. Especially low carb. Highly recommend them. I wo... See more
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I would always get back to buy from here,products are good and packed well during transportation. I would really appreciate it if for the products that don’t have english translation, they would stick... See more
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Due to other companies delivering the the same items to us for years and our constant chasing and getting refunds etc, Slim & Smart did deliver without delay or grief. Thank you Will use again.
Company replied
Company details
Written by the company
We, at Slim and Smart aim to provide all our customers high quality ingredients for special diets. We help you with healthy food so you can keep your diet and eat everything which you missed before. You don’t have to forget about cooking and baking while on a diet. Our low-carb, gluten-free, keto, sugarfree and paleo diet-friendly ingredients open the door even for a lovely brownie – sometimes.
Contact info
156/c High Road, Beeston, NG9 2LN, Nottingham, United Kingdom
- slimandsmart3@gmail.com
- slimandsmart.co.uk
Excellent service from Slim and Smart
I have previously ordered via Amazon but decided to order direct from Slim and Smart - I didn't regret it! The service was superb and my order was delivered very quickly.
October 31, 2023
Lovely people with instant warm responses
I have used slim and smart a few times now and always find them to be really great to deal with,friendly and totally efficient
October 10, 2023
Everything was defrosted so had to…
Everything was defrosted so had to throw a way. Well that will be the last time. Even though I paid 24 pound for delivery. Normally I get in in a polystyrene box with ice packs. This time in a bag with 1 ice pack
October 2, 2023
Reply from Slim and Smart Ltd.
Subject: Apology and Resolution for Your Recent Experience
Dear Katie Burt
I hope this message finds you well. First and foremost, please accept our sincere apologies for the inconvenience you faced with your recent order. We deeply regret that your frozen products arrived defrosted and were unsuitable for use. This is certainly not the experience we aim to provide, and we understand your disappointment and frustration.
In light of your experience, we would like to offer a full refund for your order, including the delivery charge of £24. We understand the disappointment and inconvenience this has caused, and we want to rectify the situation to the best of our ability.
To process the refund, please provide your order number and the payment method you used for the purchase. We will initiate the refund promptly, and you should see the amount reflected in your account within a few business days.
Once again, we sincerely apologize for this lapse in service and appreciate your understanding and patience. If there is anything else we can do to make amends or if you have any further concerns, please do not hesitate to let us know. We value your feedback, and we are committed to ensuring your future experiences with us are nothing short of excellent.
Thank you for bringing this matter to our attention, and we appreciate your continued trust in our services.
Products I ordered arrived promptly
Products I ordered arrived promptly, packaged with care.
October 8, 2023
One of my favourite webshop to order
One of my favourite webshop to order. Highly recommended.
October 3, 2023
Thank you so much,
September 24, 2023
The product arrived safely and quickly
The product arrived safely and quickly. This was the best possible for me because I needed the vitamin quickly. Thank you!
September 4, 2023
Quick and reliable
July 13, 2023
Issue rectified. Thank you
After review supplier refunded short dated product and shipping cost.
Very appreciated it.
Needed to send emails to different email address then it shown on website.
Received product on the 15th of June 2023 with an expiry date 18 of July 2023. It is not possible to use it up before the expiry date.
Tried to contact seller 4 times but no reply received.
Very disappointed.
June 14, 2023
Reply from Slim and Smart Ltd.
Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience or dissatisfaction you have.
Unfortunately, human error can occur and I deeply apologise if this caused any inconvenience.Unfortunately, I was unable to locate any contact from yourself, however if you wish to raise your complaint, please do this via email and we will review all your concerns. Please include your order number in your email too and we will thoroughly review your complaint and take the necessary steps to address the issues you have raised.
I can assure we will take all the necessary.
If there’s anything else I can help you with please do not hesitate to email me.
Slim Team
Lia's
Quick professional communication, excellent products and excellent delivery arrangements,,well done for the whole team!! Thank u guy's 😊
April 7, 2023
Reply from Slim and Smart Ltd.
Thanks
Slim Team
Five star service!
My order was dispatched very quickly but unfortunately the DHL courier delivered it to a different address. Contacted the customer service and my query was dealt with in a very professional manner and a replacement was sent out instantly. Five star!
March 20, 2023
Reply from Slim and Smart Ltd.
Thanks
Slim Team
I have ordered many times and I am…
I have ordered many times and I am happy with the service and products. Thank you
March 12, 2023
Reply from Slim and Smart Ltd.
Thank you!
Reply from Slim and Smart Ltd.
Thank you!
This was my third order
This was my third order, but won’t be the last. Absolutely recommend.
February 1, 2023
Reply from Slim and Smart Ltd.
Thank you!
Efficient customer service
Efficient customer service. Good quality products. Thank you!
January 18, 2023
Reply from Slim and Smart Ltd.
Thank you!
Reliability
Due to other companies delivering the the same items to us for years and our constant chasing and getting refunds etc, Slim & Smart did deliver without delay or grief. Thank you Will use again.
December 29, 2022
Reply from Slim and Smart Ltd.
Thank you!
Expired product
One of the products have expired prior to delivery date. Only realised when opened it (Norbi update muzli- expired 27.10.22)
November 2, 2022
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