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Review summary

Created with AI, based on recent reviews

Evaluating 26 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the quality of the products, particularly the new meal replacement bars and shakes, describing them as having a strange texture, unpleasant taste, or being barely edible. Reviewers frequently reported a chemical, synthetic, or disinfectant-like taste in various products, especially the Cafe Latte shakes, leading many to find them undrinkable and to discard them. There was also widespread frustration regarding discontinued products that customers loved, and a general sentiment that the company has gone downhill since changing recipes. Conversely, a small portion of people felt satisfied with some products, particularly the shakes, finding them lovely and helpful for nutrition, and some enjoyed specific snack bars. However, some customers also noted issues with packaging, specifically the use of more plastic and the lack of portability for some items.

What people talk about most

Product

Clients share ambiguous opinions on product, with many expressing significant disappointment with recent... See more

Quality

Customers had negative experiences with product quality, with many reporting that items tasted disgusting,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

What has happened to the new meal replacement bars...the texture feels strange and the taste is really unpleasant (more synthetic). Not sure why they changed them but I won't be buying them again. I l... See more

Rated 2 out of 5 stars

They use to have berry vegan slimfast, they stopped selling it. I could had that with water and gave me all nutrients without eating , stop selling it. I don’t understand why when I like something and... See more

Rated 1 out of 5 stars

Can see why the new meal replacement bars are currently on offer - they are barely edible . Synthetic / oversweet/ ultra processed . Will be trusting the recommendation of reviewer who recommends Cam... See more

Rated 1 out of 5 stars

I was a regular buyer of cafe latte ready made shakes and spent a fortune on them as loved them. However have cancelled my subscribe and save with Amazon as the last three packs have smelt and tasted... See more


Company details

  1. Fitness and Nutrition Service
  2. Vitamin and Supplements Store
  3. Weight Loss Service

Information provided by various external sources

Easy, Doable Weight Loss using Meal Replacement Shakes, Snacks + a 600 Calorie Balanced Meal. Weight loss – we’re on it. With our Slimfast 3.2.1. Plan


Contact info

1.9

Poor

TrustScore 2 out of 5

110 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Good old trusted slimfast 4/5

Now I've been on slim fast a few months and have had success but I was getting bored of the few flavours they do have, so understandably I ordered from exante diets only to not receive there item. (I ordered from them because it had a wider range of shake flavours) but over a over week later no product so went back to slimfast and brought the new improved cafe latte but it really doesn't taste the same as before so I now mix it up with a bit of chunky chocolate powder which is still amazing and yummy. (hence the 4 star rating or else you could have had a 5 star) Plus they don't cost you a bomb.

May 31, 2021
Unprompted review
Rated 2 out of 5 stars

Go back to old recipe!

I’ve been using the Slimfast Shakes for years, but their new recipes are terrible. They seem to have put more colour in and less flavour - especially the banana. Please go back to your old recipe!

May 2, 2021
Unprompted review
Rated 1 out of 5 stars

CUSTOMER SERVICE A TOTAL JOKE

CUSTOMER SERVICE A TOTAL JOKE. WAITING NEARLY 2 MONTHS FOR THEM TO REPLACE MUSTY PRODUCT I RECEIVED..
THEN THEY IGNORE EVERY CALL. EMAIL. IGNORANT IS NOT THE WORD.I COULD HAVE BEEN ANOREXIC BY NOW..
BETTER KEEPING YOUR MONEY AND GETTING FAT.

February 22, 2021
Unprompted review
Show reviews in all languages. (110 reviews)

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