Slip Reviews 45

I have always been impressed with the quality of their silk pillow cases. I was very impressed by Slip staff’s response to the wrong item being supplied on my last order and they were professional and focused on customer satisfaction. They were super quick to respond to my email and sort things out for me. I would recommend this company to others.

Cannot fault the customer service, especially Georgia who is a credit to the company.
Beautiful quality product.

I’ve been trying to get in contact with them for 30 days because I have over $150 to withdrawal (which they also held from being transferred for 30 DAYS before this ) but need support since I had to get a new number, they will not even respond to my emails and don’t offer live support.

Awful customer service! I ordered two weeks ago they took payment but have not shipped anything, no response back from customer services. Do not buy directly, they have serious issues!

Everything was easy and smooth, emails saying item was on its way then delivered. Except it wasn’t delivered. At that point, everything has gone dark. I have tried all means of contacting them: called left vm, sent email, sent message through contact online. 1 week later nothing, vm, email again, no one answers any phone number listed globally. If I did not see “evidence” of actual products or reviews…I would suspect this is a very sophisticated scam. Jury is still out….

I’ve been a Slip user for a long time and have always loved the quality of their scrunchies. I’ve seen a massive difference in my hair since switching (far less breakage, smoother texture, and overall much healthier hair). The quality is really good and well worth it.

On a recent order, one item was unexpectedly out of stock due to a technical issue. The way this was handled completely reinforced my trust in the brand. The team reached out promptly, explained everything clearly, refunded the item without any hassle, and even included a gift card as a goodwill gesture.

Both the product quality and the level of customer service are outstanding. Slip clearly cares about its customers, which is sadly quite rare these days. I wouldn’t hesitate to continue purchasing and recommending Slip to others.

Thank you Slip team!

AVOID!
I bought two pillowcases from Slip, I needed them quickly they were sent, however they were re-directed to my Local post office in London, when I went to pick them up, they told me they coudn't find my package.
the next day I call Slip on the UK number given on their website, all I ever got was a voicemail, this number isn't in use.
I then resorted to sent an email but have yet to receive a response! Their customer service is appalling.
Now I have paid for two pillowcases which I have not received and I cannot get in touch with anyone at Slip to report my issue. They have taken my money yet I have no items and no way of contacting them. AVOID BUYING FROM THIS COMPANY esp if you are in the UK.

Low quality silk, advertised as high quality, falls apart and customer service ghosts you.

I bought 3 pillowcases from Slip when they were on sale and I’ve used 2. One had an obvious defect straight out of the box so I contacted customer service. Took a few days but they responded and after some photos they eventually sent a replacement. I still need to send the defective one back which I haven’t gotten around to doing yet but while this was going on I was looking at my other pillowcase which has loose threads, the same defects the other one had (nicks or missed threads) and was pilling all over.
Given I hand washed the pillowcase and am experienced at caring for silk I was shocked. I emailed the company with pictures and haven’t received a reply a week later, ghosted.

Kmart sells the same quality pillowcase as Slip for $30. If you want a high quality 30-momme silk pillowcase go to Ecosa and pay $90 (they often have sales) or SilkSilky and pay $110 (not $115 which is Slip’s price) with the option of zip or envelope and choose your pillow size ie. standard, single, queen, king, square, euro and have your high quality silk last years like it were brand new.

Edit: Slip responded and sent another replacement. I’ve opened the other Fairy Floss replacement and surprise, defects. While their customer service has sent replacements and did respond after a week, I stand by their products being terrible! I believe their customer service really does try to look after their customers but their products are letting them down.

I didn’t expect such a big difference, but wow Slip Silk has completely changed my hair game! I have naturally curly hair, and since switching to their silk pillowcase, I’ve noticed way less frizz, fewer tangles, and my curls actually keep their shape overnight. It’s so gentle and smooth compared to cotton, no more waking up with dry or flattened hair.

It’s also been a game-changer for my skin. My face feels less dry in the mornings, and I’ve had fewer sleep creases. It feels so luxurious, but it actually makes a real difference.

Definitely worth the investment, especially if you’ve got curls or care about keeping your hair healthy 😍

Not worth the money. Poor quality fabric that falls apart after a few washes. Never make the same mistake again!

Brilliant service, a company than truly looks after their customer.
purchased items from a third party site, ended up with some issues with the products. It was dealt with seamlessly and cannot fault their want to keep their customers happy.

I received my goods today, and very impressed.

Thank you.

Ever since my friend bought me one of these pillowcases for my birthday I've bought another pillowcase, two hair wraps and two eyemasks. They are very good! The hair wrap doesn't bleed onto my pillowcase and doesn't fall off when I sleep (problems I have with bonnets) and the pillowcases are so soft and stay cool. The eyemasks also block out light well despite them being a light colour. My friend who first got me hooked on this brand has also bought herself a pillowcase and some scrunchies. I've tried one of the thin scrunchies and they feel quite sturdy and are VERY stretchy. I may be investing in some of these next!

Customer service is the worst. I called 3 times telling them the zipper had completely separated from the pillow and asked them to please call me back. Never heard from them. I’ll never order a product of theirs again nor will anyone else who I can pass this information along to.

Update:
slip arranged a new shipment of my order and all went well this time. I think they were let down by their courier. Customer service sorted everything out and added an extra free gift with my order too.

Thank you slip, will definitely order from you again.

Original review:
I ordered a hair wrap to help protect curls.

The order and dispatch went well as expected but my item still hasn’t been delivered. I contacted Slip only to be given the same tracking details I already had, I contacted them again and have not received a response.

I have since requested a definitive delivery date or a refund and am awaiting their response.

Only missing 5* as the eye mask is too loose and there is no means of tightening it without tying a knot or stitching it; which after paying a hefty price I’m reluctant to do.
I have a pillow case which I love and the eye mask. The eye mask I have to say is not worth the money and needs a re-think in regards to fitting options.

Was looking for something I could afford after visiting an office for medical care ,sensitive issues. I finally found that this website - slip I could actually purchase.i had been looking for the right materials.i searched and previously kept finding either really expensive or too cheap ( most likely not silk).
This has been one of the best investment I have made in this category I consider health and wellness.thank you for letting me the access to something that also helps me sleep better and feel like I deserve quality.

If I could give 10 stars I would.

So what happened was my pillow got rust from my shower railing when hanging it to dry. Emailed slip and they came with an awesome suggest to give me a replacement. I’ve never had customer service like theirs!!!! Reacted to me in literally 1 day. Lauren from customer service much love! Keep up the good work. Highly recommended!!!!

I’ve ordered from Slip multiple times, always loved the products and have converted many friends- usually wait for a sale to indulge myself! My most recent order arrived with damaged packaging which obviously happened during delivery but I reached out to customer service to let them know about the courier, the response was amazing- I didn’t realise companies with great customer service actually existed anymore! A really friendly exchange, refunded some money off my order and offered a complimentary replacement of my choice. Can’t recommend enough!! Great quality products, quick delivery times and wonderful people working there :) thanks!

I had to come on here as after being really annoyed at the lack of response from customer service over quite a period. They went above and beyond to make things right and were really helpful. Georgia was especially wonderful. Thanks!

3/2/24
Very slow (but eventually good) customer service

I want to update my original review as they did (eventually) come back to me and apologise profusely. They refunded the items and said I could keep them by way of an apology. So they do get back to you, I'm assuming their refund inbox is pretty full as they don't seem to be doing an automated refund process - I feel sorry for the person manning that inbox.

In future I'll only buy things I'm 99.9% sure that I'll keep from them, and if I'm not sure or it's a gift I'd probably not bother or accept there might be a very long wait on a refund or exchange.

As I said in original post, the products are lovely/very luxurious, so I wanted to be fair and update my review with most recent experience with them.

20/1/24
Non-existent customer service (1-star review)

I feel bad writing this but I'm at a bit of a loss. Firstly - I love Slip products and have bought many over the years for myself and friends, their silk quality is far superior to any other places I have looked, I thought I would continue to buy from them but based on this experience I don't think it's worth it.

I bought many items on the site for Christmas and I've needed to return two of them - there is no simplified returns process, you have to email them. I have emailed their returns account and their general enquiries account three times now in nearly a month and received absolutely no reply. Not even a holding email. I can't find a complaints department, I can't get through to them on the phone and I didn't buy the items on a credit card so I have no recourse there.

It's such a shame because the products are great, but I've found there is no human available if you even want something simple like a return! If you want to buy from them do it on a credit card and only buy something that you know you will definitely not have to return. I'm going to have to try to find a way to resell the items I've bought which is not fair and so much hassle when I just want them returned and refunded. Frustrating!