Slipintosoft Reviews 1,753

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 703 reviews, reviewers had a great experience with this company. Customers frequently praise the quality of the products, often highlighting the luxurious feel of materials like cashmere and silk, and appreciate the accurate sizing and beautiful designs. Many found the ordering process easy and were pleased with the timely delivery and careful packaging of their items. However, some customers experienced issues with product fit and discrepancies between the item received and its online description, particularly regarding color and softness. There were also concerns about the delivery service, with some orders arriving very slowly or being split into multiple, delayed shipments. A notable number of people expressed dissatisfaction with the return policy, finding the process difficult, costly, or confusing, and some reported problems with receiving refunds or legitimate return labels.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and sizing. While some customers praise the soft... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the good quality of products, with... See more

Delivery service

Consumers have mixed experiences with delivery services. Many customers praise fast shipping, timely... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers found the ordering process easy, with good... See more

Return policy

People report negative experiences with the return policy. Many customers found the return process difficult,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had ordered a couple of other cashmere wraps that looked a cobalt blue only to be disappointed. The Slipinto soft wrap is a beautiful cobalt blue, exactly what I was looking for! I took off one star... See more

Rated 4 out of 5 stars

The product and pricing is very good. My wife loves her cashmere ear warming beanie hat! I have not rated as five star for following reasons: 1) This was a Chrsitmas Stocking filler - they sent... See more

Rated 4 out of 5 stars

Bought PJs for my wife, she chose the size. Unfortunately had to return for the smaller size so be carefully on ordering correctly. Only 4 stars as I had to pay shipping and duty to return to the US... See more

Rated 4 out of 5 stars

The dress was beautiful, but did not fit well. I requested a return twice, but never did get a response. Be aware it may be difficult to return items.


Company details

  1. Clothing Store
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Hair Product Store
  5. Home Goods Store
  6. Silk Store

Written by the company

Slipintosoft offers stunning, soft, and sustainable fashions crafted from the world’s finest silk. From sleepwear to bedding, Slipintosoft offers exquisitely designed silk products designed to keep you cool, comfortable, and beautiful.


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 3 out of 5 stars

I ordered a cashmere hat from you

I ordered a cashmere hat from you. The quality is excellent but unfortunately the hat is far too big

February 27, 2026
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Reply from Slipintosoft

So sorry about this. Please contact our customer service. We are glad to help you.

Rated 1 out of 5 stars

I have provided the proper measurements…

I have provided the proper measurements each time. It has taken months for me to receive one outfit of a $1,300 hundred order. This company is scared of fulfilling orders. Beware of this company. They have refunded partial of my money and I can't wear or enjoy any of the stuff. i will post the out of measurement garments that i am forced to keep.

March 25, 2026
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Reply from Slipintosoft

We offer custom sizing. If it doesn't fit, it can't be returned. Please contact customer service about this.

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. They make it way too difficult to return an item. Product quality mediocre and not as pictures.

March 9, 2026
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Reply from Slipintosoft

So sorry about this. Please reply to our site's customer service about this. We are glad to help you.

Rated 4 out of 5 stars

Beautiful fabric

Beautiful fabric, well done.
I need to take extra extra large size and it’s still not enough space on the bottom
But I like it and colors a wonderful.

March 4, 2026
Rated 1 out of 5 stars

Terrible return service

Terrible return service. They try to get you to keep the item for a discount. Then u have to pay for the return. Then they don’t return your money!! Outrageous. Stealing!

March 5, 2026
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Reply from Slipintosoft

Really sorry about this. If you don't want to keep it, just reply with a need for a return address, and we'll send a return address. Once we receive it, we'll issue a full refund to you.

Rated 5 out of 5 stars

I love the dress I ordered

I love the dress I ordered! It’s perfect for my grandson’s July wedding, and it fits perfectly. I saw your website on Instagram. Ordering was easy and the dress arrived promptly and very well-packaged. The silk is light and and airy and doesn’t even need pressing. Thanks to Spinsosoft!

March 14, 2026
Rated 1 out of 5 stars

How small is your small

To add to my last review. My wife is a small! Youe slik underware did not FIT!
She gave them to girl friend of my Son in law. who wears an extrs small and did not FIT her as well.
Are you reducing size to save on material!
You need to update your size chart.
Remember you cannot return underware for a refung.

March 3, 2026
Slipintosoft logo

Reply from Slipintosoft

Sorry about this. Please reach out to our customer service for assistance. We're happy to help you.

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