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Rated 5 out of 5 stars

Ordering blind when it comes to bedding that is a little more of a considered purchase is not an easy decision. I am very glad I did my research and ordered from Sloth London. My bed set arrived in co... See more

Rated 1 out of 5 stars

Ordered bedding set, arrived quickly, soft and cool. However, first night fitted sheet kept sliding off the mattress. The elastic seems too weak to hold the sheet in place. Contacted the company, supp... See more

Rated 5 out of 5 stars

Fantastic bedding. Comfiest sheets I've used. Excellent customer service. After extensive use the sheets do crinkle a little. However they are superior to all other bedding to the point we don't... See more

Rated 5 out of 5 stars

I Recently bought two sets of bamboo sheets and towels for my daughter who has gone to university. She has had some health issues and we were recommended to buy bamboo sheets. I was so impressed when... See more

Company replied

Company details

  1. Bedding Store

Written by the company

Bamboo isn't just more sustainable than cotton, it's also noticeably softer. Our bamboo sheets regulate your temperature as you sleep, stay fresher for longer and will undoubtedly be the softest bedlinen you've ever felt. Oh, and they look beautiful too.


Contact info

4.1

Great

TrustScore 4 out of 5

73 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid don't buy!

Nice sheets when first buy then after 2 washes snagging and discoloration.
I followed washing instructions.

I contacted Sloth but no proper response when tried to complain.

These sheets cost over £100 and feel stupid that I was ripped off.

I'll stick to standard bedding from high street shops where if I have any issues will be dealt with.
I'm guessing 5 star reviews done before washing sheets 😡

Replying to your message today 24/11/24.. we had conversations via email in July so why lie in your reply? yes, quite rightly you refunded me which I appreciate but that's way should be when buy faulty goods.

January 24, 2024
Unprompted review
SLOTH logo

Reply from SLOTH

Hi Ann, despite trying to contact you, we did not get an response to our emails. Despite that we sent you a full refund, I feel your comments about being ripped off a bit harsh.
Please fell free to contact us again to discuss further.

Rated 1 out of 5 stars

Initially Great but avoid for long term use

I initially loved the bedding. It's cool, breathable and I genuinely felt like I slept better with it. After a couple of months I noticed the pillow cases starting to bobble and light fraying around the edges but nothing too major so I didn't pay enough attention to it. 9 months down the line and both sets I bought are nearly worn out. The main set I use has ripped at the bottom and stitching has started to come undone on both sides. The edges are heavily frayed and pillow cases are really bobbly. Not what I expected from a £135 bedding set when the £20ish set from another shop is still going strong. I emailed them 10 days ago to see what can be done and if this it the quality I should have expected for a £270 order of 2 bedding sets. No reply as yet

December 12, 2023
Unprompted review
SLOTH logo

Reply from SLOTH

Hi Tom,
We tried to issue you with a partial refund, however the card you used for your purchase is invalid and the refund was not processed. We did try to contact you but to no avail, hence the reply via Trustpilot.

Rated 1 out of 5 stars

Avoid

Avoid, within 2 months bedding is Pilling completely

October 20, 2023
Unprompted review
Rated 1 out of 5 stars

No customer service

Ordered bedding set, arrived quickly, soft and cool. However, first night fitted sheet kept sliding off the mattress. The elastic seems too weak to hold the sheet in place. Contacted the company, supplied them with the info requested then nothing. Despite sending 4 e mails requesting return and refund under their 30 night trial nothing. Now having to dispute through credit card company. Avoid in my opinion.

October 12, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing product!

I don’t think I could sleep in my cotton sheets again! These sheets are so soft and silky, literally a dream to sleep in.. and they keep you so much cooler during the night , I can’t believe the difference. I would highly recommend this product, I’ve even just ordered some for my mum!

September 4, 2023
Unprompted review
Rated 5 out of 5 stars

The absolute best bamboo bedding

Just bought my second set from Sloth. These are the best bamboo bedding I've tried by far. Super soft and silky without being slippy. Washes really well and creases fall out on the bed. Comes in a lovely box and delivery was fast. 100% recommend!

July 23, 2023
Unprompted review
Rated 5 out of 5 stars

The softest bedding!

These are the softest bedding we have ever had. Hope there will be bigger sizes in the future as we will buy them for all our beds. Great service and received the delivery quickly even though we are in Abu Dhabi. 5*+

June 10, 2023
Unprompted review
Rated 5 out of 5 stars

Great sheets, great delivery time

Ordered a few days ago and it's already been delevered, and in a nice drawstring bag also! I've already ordered some smaller ones for the guest beds, really great bedding.

July 14, 2023
Unprompted review
SLOTH logo

Reply from SLOTH

Thank you, we're delighted to hear!

Rated 1 out of 5 stars

AVOID- PRODUCTS WILL BECOME BOBBLY, TERRIBLE CUSTOMER SERVICE

Like many, I was drawn to Sloth following the top reviews in The Independent. Paid over £120 for a bedding set. The products were gorgeous to look at and feel. Unfortunately, after 2 months, I started to notice piling on the pillows, sheets and duvet cover. Also, the buttons ripped off, leaving large holes. I contacted Sloth, they were great and replaced the set. However, less than 6 weeks later, piling on the new set began to appear. Again, buttons have ripped off. It looks and feels awful. I
Again, I contacted Sloth, with pictures. They replied to say that they can’t do anything as it’s outside of the 30 day window. I replied to state that I havent changed my mind, but that they have now provided a second faulty product and so they should refund me. They’ve completely ignored me since. I feel completely robbed. I’ve had my consumer rights ignored. I feel embarrassed as I recommended Sloth to friends and they’ve had similar issues. Most of all, I’m incredibly disappointed in their customer service. I’m now left with 2 horrible and overpriced bedding sets sitting under my bed.

June 11, 2023
Unprompted review
SLOTH logo

Reply from SLOTH

Hi Randeep, please check your emails. We have been trying to contact you.

Rated 5 out of 5 stars

Responsive customer service

I bought a bedding set as a Christmas gift for my sister but needed to request a refund. The white bedding looked lovely but my sister has 4 children so it really wasn't my best idea. I have requested a refund and the company had made every effort to help sort things out

February 2, 2023
Unprompted review
SLOTH logo

Reply from SLOTH

Hi, we've responded to your emails on every occasion however you haven't replied to any of our attempts to get in touch. Please can you check your inbox for our emails.

Rated 5 out of 5 stars

Amazing bedding at a great price

Amazing bedding. So comfy, who knew bamboo could make such a difference. Will be coming back for another set for the spare room

November 28, 2022
Unprompted review
SLOTH logo

Reply from SLOTH

Thanks for the review Tom, glad you're enjoying our bedding!

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