Slotmonster Reviews 403

TrustScore 2.5 out of 5

2.6

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Rated 5 out of 5 stars

I have been playing at Slotmonster since the end of last year. I can say everything encountered has been positive so far. Deposits via bankcard and withdrawals via SEPA to my bank account have been fi... See more

Rated 2 out of 5 stars

Really bad customer service, live chat is 1 big drama thing overall... Withdraws are taking way to long to be accepted and there should be a added a button for locking your withdraw for sur... See more

Company replied

Rated 1 out of 5 stars

Absolute scam site! Gave bonus funds after depositing €50 in which I won up to 8k on, then they deducted funds down to 2000 euro which became withdrawal-able funds and now 5 days later they tell me... See more

Rated 5 out of 5 stars

Responsive chat. Decent bonus and games offering. Not regulated in the UK - meaning... read the terms and conditions, particularly the bonus ones if you opt in to this to make sure you comply wi... See more

Company details

  1. Casino

Written by the company

At SlotMonster, we're not just a casino platform; we're a vibrant community driven by a love for thrilling gaming experiences. With a blend of cutting-edge technology, a rich selection of games, and a commitment to responsible fun, we've established ourselves as a go-to destination for casino enthusiasts who seek more than just a game – they seek an adventure.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

403 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Con stay away

Stay away nothing but a con tried to withdraw my winnings there said I breached the terms and voided my withdrawal went on the live chat told them I was going to report them to the gaming commission and they blocked my account

December 4, 2024
Unprompted review
Rated 5 out of 5 stars

Good casino in my opinion

Good casino in my opinion, wins are regular for me but also waiting on a 1800 withdrawal.

Will update stars when received

December 2, 2024
Unprompted review
Rated 1 out of 5 stars

Absolute shambles why is the uk…

Absolute shambles why is the uk accepting this type of punishment for people on gamstop this casino like is really bad €125 euro i spent and they don't literally respond to all it's the UK fault for Making problem gambles turn to these sites absolutely keeking 🤢🤢🤮🤮🤮🤮

December 3, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid. Customer service do not help with anything, they escalate your problem to your VIP manager, the problem is the VIP manager then doesn't respond. My VIP manager was David and had terrible communication rates.

November 28, 2024
Unprompted review
Rated 1 out of 5 stars

Scam and fraudulent website .

Do no use.
They are running illegally they have no gaming license says they are registered in curcao you can check easy checking system online and they aren't.
They prey on gam-stop members but again it is illegal to provide services to uk residents without 1 a gaming license 2 abiding uk gaming law 3 abiding international gaming law.

Customer services is non existent, they have a live chat but they will just boot you if you raise anything, email service they will not answer I have not had a single reply, they will also take payments without permission or checks. They use multiple providers to take cash from you in pretty sure so they can launder money.

November 15, 2024
Unprompted review
Rated 4 out of 5 stars

If my "authorised & paid" withdrawals clear, I'll add another ⭐

*As promised, I've added the extra star. My withdrawal cleared in my account today. I'm pleased that I decided to take the negative reviews with a pinch of salt and try for myself.*

I would have given Slotmonster 4 stars had they put a bit more effort into faking their good reviews on here. That said, I've read all of the bad reviews too and these appear to provide similarly biased opinions from people who've unfortunately had to endure the worst possible scenarios when it comes to online gambling and all the nonsense it brings.

My experience so far has been great. Slotmonster has a good selection of games that load quickly and from my limited experience of using this site, tend to pay out too.

I've made 2 separate withdrawal requests, both of which were approved within 24 hours. The first one was on a Friday and the other the following day. I've received confirmation emails informing me that my funds are on the way for both. If these clear in the next few days, I'll happily change my review to 4 stars. If the Slotmonster employees remove their reviews, I'll change it to 5 stars.

November 22, 2024
Unprompted review
Rated 1 out of 5 stars

Scam company do not use.

Scam company do not use.

They do not hold any valid license.. they illegally accept players from restricted countries including the UK

Transactions to them are illegally processed as a merchant named KEYGO, when I questioned them on who this company is they quickly shut my account down.

They do not take into account any gambling blocks on your bank or any gamstop registrations.

They will make you jump through countless hoops for any type of payout and often shut accounts to avoid anything that doesn't leave them with a profit.

I have asked for GDPR and explanations of where my transactions had gone and do not get any responses. This company is run by SIMBA B V so avoid any websites by them they are all scams.

I have an active complaint with the bank for their illegally coded transactions and also in discussions with interpol and looking to build a prosecution case against the owners.

November 19, 2024
Unprompted review
Rated 1 out of 5 stars

Horrible casino that preys on problem…

Horrible casino that preys on problem gamblers through affiliates who promote 'Best Non-Gamstop Casinos'

Card transactions process as other company names and are miscoded as to circumvent any gambling blocks on cards or bank accounts.

If you are to play here make sure you understand the terms and conditions and screenshot them first as they change them whenever they like and don't change the 'Date Updated' at the top of the page.

I self excluded form this casino and in a moment of madness I asked for my account to be re-opened and they agreed and I continued to gamble. They do not care about their players so please beware

May 17, 2024
Unprompted review

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