Not enough bonuses and awards for vip players. Bonuses that are awarded with deposits and also counted against vip players not allowing for an additional bonus to be awarded. VIP host Rochie, Elle, Ka... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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See what reviewers are saying
*quick update, they eventually canceled my initial deposit, though it took a little "convincing" to make it happen. I still feel they are deceptive and scammers, but just being honest. I got in a... See more
I love the match bonus chips I get every time I make a deposit. Elle my VIP host is always really helpful. I hope to keep getting bonus chip incentives to keep playing in this platform. My only im... See more
Company replied
They lie complete waste of money they don't honor payouts and I had won a bonus at .50 cents spin and hit for 250x it didn't pay I talk to customer support they said you never won that what they didn'... See more
Company replied
Company details
Written by the company
Welcome to SlotsandCasino your home for the best casino action experience in the industry.
Contact info
United States
- support@slotsandcasino.ag
- slotsandcasino.ag
You should know
2.3
Poor
238 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I enjoy playing on SlotsandCasino…
I enjoy playing on SlotsandCasino during my free time. The mobile version works fine on my phone, and the graphics look decent. Payout speed is fair, though not the fastest I have seen.
February 23, 2026
Unprompted review
Reply from SlotsandCasino
Hello Georgia,
Thank you for sharing your experience! We’re glad to hear you’re enjoying playing on SlotsandCasino during your free time and that the mobile version is running smoothly on your device.
We appreciate your honest feedback regarding payout speed. For the quickest processing times, we recommend using Bitcoin, as it remains our fastest withdrawal method and does not include processing fees on our end.
Thank you for being part of our community, we look forward to many more enjoyable sessions ahead.
Best regards,
Casino Experience Team
After reading good feedback online
After reading good feedback online, I joined SlotsandCasino and immediately enjoyed the experience. The online casino games run perfectly and keep me entertained for hours. Totally worth it for me!
February 17, 2026
Unprompted review
Reply from SlotsandCasino
Hello Gail,
We love hearing this! It’s amazing that you gave SlotsandCasino a shot after reading the positive feedback and are now having such a great time yourself.
Smooth gameplay and hours of entertainment is exactly the experience we’re aiming for! We’re so happy you’re enjoying the experience and truly appreciate you being part of the fun.
Here’s to many more exciting sessions ahead!
Kind regards,
Casino Experience Team
I use quite a few of slot sites
I use quite a few of slot sites. I have never won on them. I was skeptical with this one as well. But, this site is definitely legit. i have cashed out twice already. Both times over 2k. Yes the withdraw process does take a while. You do get your money though.
December 19, 2025
Unprompted review
Reply from SlotsandCasino
Hello Phillip,
Thank you for sharing your experience! We’re especially glad to hear that after some initial skepticism, your experience turned out to be a positive one, and congratulations on not one, but two cashouts over $2,000!
We appreciate you acknowledging the withdrawal timeframe as well. While processing does take a few business days, we’re happy to know your payouts were received successfully. For future withdrawals we recommend using Bitcoin as it is our quickest method with no applicable fees on our end!
Thanks again for your trust and for giving us a try. We look forward to many more great sessions ahead.
Best regards,
Casino Experience Team
I appreciate that the search bar…
I appreciate that the search bar actually lets you filter by "Jackpot" games specifically, rather than making you hunt for them. A Night With Cleo has been tight lately, but the casual table games run smoothly without glitching.
February 13, 2026
Unprompted review
Reply from SlotsandCasino
Hello Glenda,
Thank you for the thoughtful feedback! We’re glad to hear the game filters have made it easier to find exactly what you’re looking for, convenience definitely matters.
It’s also great to know the table games are running smoothly for you. While game results always remain random, we appreciate you sharing your experience and the titles you’ve been enjoying.
Thanks again for playing with us, we’re excited to keep the action going!
Best regards,
Casino Experience Team
I won $2000 on Feb 4 and now it's Feb
I won $2000 on Feb 4 and now it's Feb. 12 and still haven't received my withdrawal my withdrawal been processing for 4 days I never seen a online casino this terrible. Poor way to do your customers but they don't process your deposit when u deposit my money first and last time gambling with them
February 4, 2026
Unprompted review
Reply from SlotsandCasino
Hello Angela,
Thank you for taking the time to share your experience. We understand how frustrating it can feel when a withdrawal is pending, especially when you’re eager to receive your winnings.
We’re happy to confirm that your withdrawal has been successfully completed and paid. If you’ve received the funds as expected, we would truly appreciate a kind update to your review to reflect the resolution.
For future requests, we recommend using Bitcoin, as it remains our quickest withdrawal method and does not include processing fees on our end.
If you have any additional questions or need assistance at any time, our support team is always here to help.
Best regards,
Casino Experience Team
Signed up for the crypto elite perks &…
Signed up for the crypto elite perks & it's decent. I mostly play on my phone during breaks. The site loads ok but sometimes lags a bit on the live dealer tables if my data is slow.
February 12, 2026
Unprompted review
Reply from SlotsandCasino
Hello Kylie,
Thank you for sharing your experience! We’re glad to hear you’re enjoying the Crypto perks and that the platform fits nicely into your on-the-go play during breaks.
Live dealer games can be a bit more sensitive to connection speed since they stream in real time, so slower data can occasionally cause minor lag. For the smoothest experience, a stable Wi-Fi connection or strong mobile signal usually makes a big difference.
We appreciate your feedback and are happy to have you playing with us!
Best regards,
Casino Experience Team
Terrible verification process
I tried to get "verified" and sent picture after picture, over 20 pictures of me and my ID. Every single one they said was unacceptable. I admit that a few were a little blurry but most were not. they want you to take a selfie holding your ID. I had my ID perfectly clear but a very small sliver of the corner was off camera so you could see my face and they rejected it, even though you could see the ENTIRE ID except for a sliver of the corner which had no wording on it anyway.
This site is a SCAM! no matter how many pictures sent, they will continue to deny the pics so they do not have to pay out.
February 9, 2026
Unprompted review
Reply from SlotsandCasino
Hello RandAnthroe,
Thank you for sharing your experience. We completely understand how frustrating the verification process can feel, especially when you’ve submitted multiple photos and just want things finalized.
Account verification is an important one-time process designed to protect both your account and your funds. Clear, fully visible images (including all four corners of the ID) are required so our compliance team can properly validate the documents without risk of rejection.
That said, we’re happy to confirm that your documents have now been successfully reviewed and approved. You won’t need to repeat this process again for this account.
Should you need any assistance our support team is ready to help.
Best regards,
Casino Experience Team
SCAM site
I requested a bitcoin payout one week ago and it has been in "audit"status for 7 days. First they ask for verification docs. I sent those in. Then they say they dont process payouts on the weekend and I will be paid on Wednesday. No progress on the withdrawal and on Thursday its still in "audit" status. The only ones that should be audited are slots(scams)andcasino. Each time Ive followed up with their chat agents its the same nonsense and excuses. What a waste of time and money. These people take your money without any hesitation but when it is time to make a small payout its like pulling teeth. And of course there is no phone contact # or manager ever available via their useless live chat. Buyer super beware.
February 3, 2026
Unprompted review
Reply from SlotsandCasino
Hello MB,
Thank you for sharing your experience. We understand how frustrating extended wait times can feel, especially after you’ve already submitted verification documents and followed the steps provided.
At this time, we’re unable to locate an account associated with the details in the review, which prevents us from looking into the withdrawal timeline directly. To assist you properly, we kindly ask that you update your review with your casino username, or contact our support team from your registered email address so we can review your account in detail.
Once we’re able to identify the correct account, we’ll be happy to investigate the withdrawal and provide clear next steps.
Best regards,
Casino Experience Team
These people asked me for verifying my…
These people asked me for verifying my identity I gave them my ID paper mail and all of that stuff and now they still want more that it wasn't enough information and still haven't paid me it's been ongoing for over a week and they just don't pay out asked them to send me back my deposit or I'm contacting the better business bureau
December 25, 2025
Unprompted review
Reply from SlotsandCasino
Hello Rhonda,
We understand how frustrating this situation can feel, especially when you’re eager to receive your funds. After reviewing your account, it appears that some of the documents submitted do not fully match the details registered on the account.
To move things forward as smoothly as possible, we kindly encourage you to resend the Proof of Address documents that clearly match the account information on file. Our support team can also provide a list of accepted documents and guide you step by step to help avoid further rejections. Additionally, our Help Center includes a verification tips article designed to help ensure documents are approved on the first review.
This verification process is a one-time requirement and is in place to protect your account and personal information. Once the correct documents are received and approved, your withdrawal will begin processing according to the selected methods time frame.
Best regards,
Casino Experience Team
Slots and Casino is LEGIT
Slots and Casino is LEGIT. Although your deposit is taken instantly and you are ready to gamble. It takes 5 days for withdrawal because it goes thru a lengthy verification process. Use CafeCasino or Bovada for instant withdrawal from your winnings.
December 28, 2025
Unprompted review
Reply from SlotsandCasino
Hello Holly,
Thank you for sharing your experience. First-time withdrawals may take a few extra business days due to the standard verification process. Once that’s completed, future withdrawals are much quicker!
For the fastest payouts, we recommend using Bitcoin, as it remains our quickest method!
We appreciate you playing with us and look forward to many smooth withdrawals ahead.
Kind regards,
Casino Experience Team
Had to change up my review I actually…
Had to change up my review I actually received my money December 21. It takes up to 20 days when you do a bank transfer. I must admit I was a little worried but I did receive my money so that’s the good thing so with that being said, I would say they are legit
They do charge $53 for the withdrawal and you can only withdraw $2500 of your winnings.
December 21, 2025
Unprompted review
Reply from SlotsandCasino
Hello there,
We’re happy to hear that you’ve received your funds. Congratulations on your winnings!
We completely understand the importance of timely payments, especially when using our Bank Wire option. Please know that we’re always committed to processing withdrawals as quickly and efficiently as possible. As a tip, Bitcoin remains our fastest withdrawal method for those looking to receive their funds sooner.
If you’d like more details about our available withdrawal methods, feel free to visit our official website. Or, if you prefer a more personalized experience, our 24/7 Support Team is always ready to assist you.
Best regards,
Casino Experience Team
I use the promotion and deposit $25…
add $100 dollars for a total of $125.00, I played the slot's won $750.00 tried to withdraw made me verify completed the process then was told I had to playthrough the promotion which had a remaining balance of $4,637.00 accredit to the account because of the promotion. Totally winning was $2,468.00. I was told I was only able to withdrawal $250.98 the remaining balance $2,217.00 they cleared from my account told me it was forfeited, because of the promotion deal. I don't know if I'll receive the $250.98 withdrawal
December 14, 2025
Unprompted review
Reply from SlotsandCasino
Hello Stanley,
Thank you for sharing your experience. We understand how frustrating this situation can feel, especially when promotions and playthrough requirements are involved.
Bonus offers do come with specific terms, including wagering requirements and maximum cash-out limits, which can result in portions of winnings being forfeited once a withdrawal is requested. That said, we’d be more than happy to review your account in detail to ensure everything was applied correctly and to confirm the status of your approved withdrawal.
Please contact our support team via email from the email address registered on your account, and we’ll take a closer look and clarify everything for you.
Best regards,
Casino Experience Team
Do not give this site any money
Do not give this site any money. Roulette tables are absolutely rigged. Then u u start winning, they shut down the site, saying " sorry, under maintenance right know, sorry for the inconvenience" then when it comes back online all the money I won was gone.
December 10, 2025
Unprompted review
Reply from SlotsandCasino
Hello Jeremy,
Thank you for bringing this to our attention. We understand how frustrating it might have been to see the game undergo maintenance while actively playing.
If you haven't already, please contact our support team via email with the details of the issue encountered, so we can review your gameplay and balance in detail and assist as quickly as possible.
Best regards,
Casino Experience Team
WHAT A PIECE OF TRASH
To Whom It May Concern, I've sent the required information to Slots and Casino to receive my funds, since 11/11/2025. The only replies I've received from them are unable to accept the documentation sent. I had the UPS Staff take my photo of my license and utilities bill in the required format needed. This is the response I've received this morning.
Hello ROCHELLE,
This is an automated email to notify you that your withdrawal of $ 2500 has been reversed and credited back to your casino account.
Your current account balance is $ 10543.76.
If you didn’t request this reversal, it could be due to bonus terms or other factors. Please review your email for more information about your withdrawal. If you have any questions or need assistance, you can reach our support team via live chat or email at
Thank you,
Your SlotsandCasino Team!
-----------------------------------------------------------
Dear ROCHELLE ROSSMAYS,
I hope this email finds you well. We wanted to provide you with an update regarding your recent withdrawal request at SlotsandCasino.
After reviewing your account, we found that your withdrawal was still in pending status due to incomplete verification. As the withdrawal had been pending for more than 30 days, we have reversed the funds back to your account.
We sincerely apologize for any inconvenience this may have caused. Once your account is fully verified, you will be able to submit your cashout requests without any issues. Ensuring security and accuracy of your account information is of utmost importance, and our verification process is a crucial part of this.
Thank you for choosing SlotsandCasino, and we look forward to providing you with a smooth gaming experience in the future.
If you have any questions, please don't hesitate to contact our support staff.
Kind Regards,
Chloe
Accounting
SlotsandCasino
In closing. I've requested someone from the Casino to give me a call and they've not. Any assistance you could provide will be greatly appreciated.
Best Regards,
Ms. Rochelle Denise RossMays PhD
Human Service Counseling and Community Services
12 years USN Veteran
22 years employment with various Federal Agencies
3 years employment with the Department of Children and Family Services, (Adult Protection Services)
December 11, 2025
Unprompted review
Reply from SlotsandCasino
Hello Rochelle,
Thank you for your message and for your patience while this was reviewed. We understand how frustrating the verification process can be, especially when you’ve made multiple attempts to submit documents.
We’re happy to confirm that your documents have now been fully reviewed and approved. You may proceed with submitting your withdrawal request at your convenience. For the quickest delivery, we recommend using Bitcoin, as it is our fastest method and does not involve processing fees on our end.
If you need any assistance with submitting the request or have questions about the available withdrawal options, our support team is ready to help.
Best regards,
Casino Experience Team
***Update***
Hello Rochelle,
We’d like to kindly remind you that your documents have been approved and your account is fully verified. You may now request your withdrawal at your earliest convenience. If you need any assistance with the request or choosing a withdrawal method, our support team remains available to help.
Kind regards,
Casino Experience Team
They payouts are very Generous!!!
I give it a 4 star only because the time frame for receiving your winnings and the amount each week, but they are very transparent with the customer and answering questions promptly I really love their games and they pay out really generous pay outs AND I DONT KNOW WHY ANYONE WOULD GIVE THEM A ONE (1) STAR !! they have rules and guidelines that has to be followed and to the customer it's a little frustrating however patience is the key they are a legit company and pays generous pay outs and bonuses just read the terms carefully and you will be happy every time I had a great experience !!!!!!!!!! and will be using this platforms for years to come .
November 11, 2025
Unprompted review
Reply from SlotsandCasino
Hello Renee,
Thank you for such a thoughtful and detailed review. We really appreciate you highlighting both the positives and the areas where patience is needed. Transparency and clear communication are very important to us, and it’s great to hear that our team has been helpful and responsive.
We’re glad you’re enjoying the games, payouts, and bonuses, and we truly value your understanding of the rules and guidelines that help keep gameplay fair for everyone. Your support means a lot, and we’re happy to have you with us for the long run.
Kind regards,
Casino Experience Team
Scammmmmmmmy Site
Scammmmmmmmy. Fishy business. Needs investigated.
December 5, 2025
Unprompted review
Reply from SlotsandCasino
Hello C G,
Thank you for sharing your feedback. We take concerns like this seriously, and our team is here to ensure transparency in every part of your experience. If you’ve encountered anything that raised doubts, please reach out to our support team so we can review your account activity and provide clarity on any issue you may have noticed.
Best regards,
Casino Experience Team
I won a $24 bonus and had $24 on my…
I won $24 bonus and had $24 on my account but only got the $24bonus I should have got a total of$48 dollars should have been on my account and I only received 24 places a scam ripped me off
December 4, 2025
Unprompted review
Reply from SlotsandCasino
Hello Bill.
We’re truly sorry the promotion didn’t work as expected. That’s frustrating, and it’s something we’re actively working to clarify. Please email support@slotsandcasino.ag so we can check your case directly.
Best regards,
Casino Experience Team
READ THEIR POLICIES!!
READ THEIR POLICIES!!
If you are inactive for more than 30 days they will clean out your account!
$449 of earnings that they kept because I didn't play for a month. Nothing more than a sorry its policy from customer support.
December 3, 2025
Unprompted review
Reply from SlotsandCasino
Hello Lance,
Thank you for bringing this to our attention. I understand how disappointing it is to return to your account and find your balance affected, especially when it involves earnings you were expecting to use.
Our team can take a closer look at your account status and review the inactivity policy as it applies to your case. Please contact our support team so we can verify the details and explore what options may be available.
Best regards,
Casino Experience Team
They are the same company as LUXE…
They are the same company as LUXE FRUGAL, THE CASINO APP IS IDENTICAL TO THE APP FOR "MAKE UP" ETC, MATCHSTICK MEN type Con job going on. The merchant is in your bank statement, check it out. Fight this scum. Dubai based company.
November 24, 2025
Unprompted review
Reply from SlotsandCasino
Hello Geeoiuz,
Thank you for sharing your concerns with us. Deposit descriptors can vary, and in some cases, different merchant names may appear depending on the payment provider used. You can always review your account history to see the exact descriptor linked to each of your card deposits for full transparency.
If you’d like us to look into a specific transaction or provide additional clarity, please reach out to our support team, we’re here to help.
Best regards,
Casino Experience Team.
Don’t fall for the scam like I did
My fault end of the day. But I slowly got robbed for $200. I was winning on the craps table game and then all of a sudden it stopped working. Forcing me to try my luck on their rigged slots.
November 18, 2025
Unprompted review
Reply from SlotsandCasino
Hello Brian,
Thank you for sharing your experience with us. It sounds like the game may have encountered an issue, and we understand how frustrating that can be, especially when you were enjoying a good run.
Please reach out to our support team so we can review the gameplay in detail and make sure everything is running correctly. We’re here to help and want to ensure you have a smooth experience moving forward.
Best regards,
Casino Experience Team
The Trustpilot Experience
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