Not enough bonuses and awards for vip players. Bonuses that are awarded with deposits and also counted against vip players not allowing for an additional bonus to be awarded. VIP host Rochie, Elle, Ka... See more
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*quick update, they eventually canceled my initial deposit, though it took a little "convincing" to make it happen. I still feel they are deceptive and scammers, but just being honest. I got in a... See more
I love the match bonus chips I get every time I make a deposit. Elle my VIP host is always really helpful. I hope to keep getting bonus chip incentives to keep playing in this platform. My only im... See more
Company replied
They lie complete waste of money they don't honor payouts and I had won a bonus at .50 cents spin and hit for 250x it didn't pay I talk to customer support they said you never won that what they didn'... See more
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Company details
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Welcome to SlotsandCasino your home for the best casino action experience in the industry.
Contact info
United States
- support@slotsandcasino.ag
- slotsandcasino.ag
You should know
2.3
Poor
238 reviews
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Replied to 89% of negative reviews
Typically replies within 2 weeks
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Withdrawable amount
All of that makes no difference once you put these players in some kind of 'disabled/prohibited" players list. None of these players know shit about how it works. The only reason why im putting this on blast...because the people that work for AG casino dont know why my "withdrawable amount is available. It is available because of the money that i have spent. They think that i have to same coin in my bank roll to collect. There nothing in the rules stating that my money has to equal the amount i want withdrawn.
Example: going to an actual casino playing with a players card earns you points. When points accumulate, like mine did, you get $28 that you can redeem. You dont have to have money in your machine , equal to the withdrawable amount. Reason why: the withdrawable amount (its the available amount) is the amount coming from the points being earned using the money. I literally wasted my time trying to get a worker to realize what they couldnt understand. So stupid!! Why would i have to have a balance equal to the balance of my withdrawable amount? These people are really stupid!!
June 26, 2025
Unprompted review
Reply from SlotsandCasino
Hello Levi,
Thank you for taking the time to share your experience.
We understand that online casinos can operate quite differently from traditional brick-and-mortar establishments, and we appreciate the opportunity to clarify how things work on our platform.
When a promotional bonus is claimed, a wagering requirement is applied, which must be met before any associated winnings become eligible for withdrawal. Once that requirement is fully satisfied, the funds released from the bonus are considered as your "withdrawable" balance. It's important to note that while this amount becomes available, it must still be present in your account at the time of your withdrawal request in order to be successfully processed.
We recognize this can be confusing, especially when comparing it to loyalty systems used in land-based casinos. For your convenience, we’ve outlined this process in more detail within our Self Help Center:
https://www.slotsandcasino.ag/self-help/promotions-bonuses/what-are-wagering-requirements-and-how-do-they-work/
If you need further assistance or have any account-specific questions, we invite you to reach out to our support team via live chat or email, we’re here to help.
Best regards,
Casino Experience Team
An arcade more than a casino
The casino practices cut throat methods that ensure you’ll never be able to make any withdrawal when using any promotion of theirs. Practices such as needing to meet wagering amounts. For example, a promotion where I’d be given 20 free spins, no deposit required(which is my experience) I’ll win some $360 and if I am going to be able to withdrawal any of it I must first be able to win more than the wagering amount that they set which in my case as $14,995.00. This wagering amount is insanely high and I have doubt anyone has ever been successful at beating their system especially when there is a large number of games that you’re restricted from playing due to the promotion that is active. I would make note of these games that they wouldn’t want me to play as they obviously tell me that these are games where you have more odds at winning, that that would only mean I would have to then make another deposit which at this point In so turned off by all their nasty rules. Now let’s say in the event I do happen to somehow miraculously beat their $14995.00 wagering requirement, the rule in this promotion is a real knee slapper. The maximum withdrawal limit is $100.00 yes it’s one hundred dollars, that is whatever winnings you get that exceed this limit are then forfeited. So let’s say in the insanely rare lucky chance you hit a bit grand jackpot of $30,000 you’re only going to be awarded $100.00 and the remainder of those winnings is then forfeited since you started playing with a 20 free spins promotion. Next thing that bothers me is statement posted towards the bottom of their website within the rewards section. It reads:
SKILLED PLAYERS
Players who have been identified as “skilled”, that is, adept enough at casino gameplay as to not need bonus money to regularly win, will notified of this status and ineligible for bonuses, therefore not able to claim any bonus-related perks associated with the mySlotsandCasino Rewards program. That said, Skilled Players may still achieve High Roller status and may have custom bonus programs built for them at the discretion of their VIP Host.
So if you’re somebody that starts to win, you’re then labeled as a skilled player which makes them ineligible for bonus play. This is just another of a full and full of things that make me cringe. I also read somewhere in their rewards or promo section I can’t remember where. But you’re encouraged can even be awarded free slots spins or chips for reversing a withdrawal. They’re bribing folks to cancel/or reverse withdrawals. Do I need to say much more to convince you to not play at slotsandcasino,ag? Although there is a lot more subject matter to leave here that would make most people cringe and avoid this casino, I think I’ve provided sufficient information to convince you not to give this company any of your money, well that is if you’re ok with handing money in exchange for gameplay like an arcade because this site feels more like an arcade than an actual casino to be honest.
Lastly, their withdrawal process will call for an extremely excessive amount of identification proof and personal information so if you’re someone who’s in the country either homeless or going through rough times or undocumented this site will not honor you any withdrawals so be forewarned here.
June 28, 2025
Unprompted review
Reply from SlotsandCasino
Hello Nicholas,
Thank you for taking the time to share your experience. We appreciate the opportunity to clarify several of the points you’ve raised.
To begin with, wagering requirements are a common standard across the online casino industry. These are clearly displayed both before and after a bonus is claimed, so players can make an informed decision that aligns with their personal play style. Additionally, if the balance reaches zero before the requirement is met, the bonus and its conditions expire and will not carry over into any future deposit.
In regard to maximum withdrawal limits, these also vary depending on the specific promotion. Just like wagering requirements, this information is clearly communicated within the bonus terms available before and after opting in.
The “Skilled Player” classification is a measure designed to maintain fair play. It applies only to individuals whose gameplay patterns indicate behavior inconsistent with the recreational intent of our platform. However, these players may still be eligible for personalized offers or VIP status at the discretion of our VIP team.
We’d also like to address the concern about reversing withdrawals. While promotional offers may sometimes be extended during your account activity, the decision to reverse a withdrawal is entirely up to the player. All such offers are optional and subject to the terms outlined in our Rewards Program.
Lastly, identity verification is a one-time process implemented in accordance with industry regulations. It is essential for protecting both the player and the platform. Once completed, all future withdrawal requests are processed within the standard timeframe and with fewer steps required.
Should you have any further questions or would like additional clarification, we welcome you to reach out to our support team at any time.
Best regards,
Casino Experience Team
I am VERY disappointed in this site.
I am VERY disappointed in the amount of time it is taking to redeem winnings on this site. My withdrawl was approved a month ago and I am still having to email, chat and otherwise remind this "casino" that I am still owed my money. This is one of the only remaining sites that has a minimum 25$ deposit and beware accepting any bonus money as you will more than likely have to "play it through" hundreds of times. This is to almost ensure that you will not come out ahead. It is too bad, because by fixing these issues the site could be amazing. It really does have an excellent array of slots, table games, live games and video poker. But I would definitely not give them any more of my money.
May 29, 2025
Unprompted review
Reply from SlotsandCasino
Hello Randi,
Thank you for sharing your experience. We’re sorry to hear about the extended delay you've mentioned and understand how frustrating that can be.
If this was your first withdrawal, the delay may have been related to the account verification process, which is a one-time requirement designed to ensure the security of your account and comply with industry regulations. Once completed, future withdrawals typically process much faster.
To assist you further and provide the most up-to-date status on your withdrawal, we encourage you to reach out to us via email at support@slotsandcasino.ag at your earliest convenience. Our support team will be happy to look into your account and help resolve any pending matters.
We also want to take this opportunity to note that bonus funds do come with wagering requirements, which are clearly stated before and after opting in. These conditions are standard in the industry and are designed to promote fair and responsible gameplay.
For a faster payout experience, we recommend Bitcoin as your withdrawal method, as it typically processes within 48 hours of approval.
We hope to restore your confidence and appreciate your feedback regarding our game selection—it’s great to hear you’ve enjoyed the variety available on the site.
Best regards,
Casino Experience Team
Stay Away
Stay Away! Seeking a source to recoup the $200 they owe. Major SCAM!!!
June 18, 2025
Unprompted review
Reply from SlotsandCasino
Hello Sara,
Thank you for taking the time to reach out and share your experience.
If you believe there are funds owed to you, we strongly encourage you to reach out to our support team via email to support@slotsandcasino.ag or live chat. We’ll be happy to review your account details and provide the necessary assistance to resolve your inquiry.
Best regards,
Casino Experience Team
Total Scam
Total Scam – Stay Away!
The “Mint Games” app ran a fake ad pretending to be The Mint Gaming Hall in Kentucky, linking to SlotsandCasino.ag. I’m sure it’s through their affiliate program that they use for deniability. The games feel rigged, fees are outrageous, and it’s an offshore scam. They ignored my fairness requests. Avoid this—report it!
June 9, 2025
Unprompted review
Reply from SlotsandCasino
Hello,
Thank you for sharing your concerns. We’d like to clarify that we are not affiliated with Mint Gaming Hall or any land-based casino. We operate as an independent online platform, and any misleading ad referencing another casino is not authorized by us. We encourage players to report such ads so they can be investigated appropriately.
Our games run on certified Random Number Generators (RNGs) to ensure fair and unbiased outcomes, and while streaks can sometimes be frustrating, all results are based purely on chance.
Regarding fees, these may vary depending on the chosen withdrawal method, Bitcoin is our recommended option, as it’s free of fees and typically delivers funds within 48 hours of approval.
If you’ve submitted a fairness request or have additional questions, please don’t hesitate to reach out to our support team at support@slotsandcasino.ag so we can assist you directly.
Best regards,
Casino Experience Team
I already posted a couple times before…
I already posted a couple times before about trying to get verified so I can withdraw winnings. I did after many weeks FINALLY get verified by Slots & Casino. BUT, when I entered my bank details and tried to withdraw, it said it was rejected, and to contact customer service (which there really isn't any). So I emailed them again and asked why my withdrawal was rejected. I got the same "3 day" canned response. That was over a week ago. My bank info was all correct, so makes no sense. Honestly I just want money back so I can call this a bad learning curve and never deal with them again.
June 18, 2025
Unprompted review
Reply from SlotsandCasino
Hello Kim,
Thank you for sharing your feedback. We understand how frustrating it can be to experience delays after completing the verification process, and we sincerely appreciate your patience throughout.
When submitting banking details for a withdrawal, even a small typo or extra space can cause a rejection. For a faster and more reliable option, we recommend using Bitcoin, which allows for a simplified process through an online wallet and is free of any fees.
Please don’t hesitate to reach out to our support team via email or live chat so we can review your withdrawal attempt and assist further, if contacting via chat, you may type "agent" to be directly connected with a human representative. We look forward to seeing you enjoy your winnings soon.
Best regards,
Casino Experience Team
Misty….I've contacted my lawyer and he…
Misty….I've contacted my lawyer and he has got in touch with the FBI. If I do not see money in my hand soon, we will be filing a lawsuit. This ridiculous. Koch sucking camel phuckers more than likely.
June 13, 2025
Unprompted review
Reply from SlotsandCasino
Hello Tanner,
We understand how important it is to receive your winnings in a timely manner. Please note that withdrawals are available to all customers once the associated wagering requirements have been met and, if applicable, the one-time account verification process is completed.
If you are unsure about the status of your withdrawal or any pending steps, our team is available to assist. We encourage you to reach out via email so we can review your account and help move the process forward.
Best regards,
Casino Experience Team
I thought I was signing up on a…
I thought I was signing up on a different site
and was mislead to this one. Always an obstacle in getting a withdrawal and starting to receive more scam info recently. Be sure to put to lock your 3 credit bureaus before applying for these traps.
June 9, 2025
Unprompted review
Reply from SlotsandCasino
Hello Jerome,
Thank you for your feedback. To request a withdrawal, the associated requirements must be met, and the verification process completed. Please note that verification is a one-time procedure designed to protect your account’s security and ensure regulatory compliance.
If you’re experiencing any issues during this process, our support team is here to assist. Feel free to reach out via email or live chat so we can guide you through the necessary steps and ensure everything is on track.
Best regards,
Casino Experience Team
SCAM SCAM SCAM
SCAM SCAM SCAM
DO NOT USE THIS SITE!!
SCAMMERS LIARS FAKES
June 8, 2025
Unprompted review
Reply from SlotsandCasino
Hello Jenna,
We take all concerns seriously and are committed to maintaining a fair and transparent gaming experience for every player.
While we understand your frustration, we encourage you to reach out to our Support Team via live chat or email at support@slotsandcasino.ag so we can better understand your situation and assist you directly.
Our operations are governed by strict protocols, and we’re always happy to clarify any questions about your account or gameplay. We’re here to help and hope to have the opportunity to address your concerns.
Best regards,
Casino Experience Team
I am writing this review because I am…
I am writing this review because I am very disappointed with the quality of security when you use the credit cards in this website. I have been hacked my entire credit card accounts used in this website. It’s the only place that I used and they sweeps all my money including a withdrawal that I made from the casino.
May 25, 2025
Unprompted review
Reply from SlotsandCasino
Hello Enelda,
We’re sorry to hear about your concern. Please note that we do not make unauthorized charges to any account. In some cases, you may see a preauthorization charge when making a deposit, this is a temporary hold that typically falls off your statement automatically.
If you notice a charge that was completed or not removed, we encourage you to contact us directly via email at support@slotsandcasino.ag so we can investigate and assist you further.
Best regards,
Casino Experience Team
SCAM!!!
SCAM!!!
Beware of this site!!
Fine print in conditions reveals if you do not play for 30 days, your entire balance is forfeited!!!
Not to be believed!!
June 8, 2025
Unprompted review
Reply from SlotsandCasino
Hello Peter,
Thank you for your feedback. As outlined in our Terms and Conditions, accounts with no activity for 30 consecutive days may be considered inactive, and in such cases, the balance can be affected.
However, we send out notifications via email before this happens to give players the opportunity to log in and maintain their account status. This policy is in place to help ensure fair use of promotions and maintain platform security.
If you have any questions or believe your account was impacted in error, we encourage you to contact us so we can review your case personally.
Best regards,
Casino Experience Team
Still waiting for a real reply on my…
Still waiting for a real reply on my verification. *crickets* Sure could use my money right now after being in the hospital last week. Only $400 but that would pay a couple bills.
June 6, 2025
Unprompted review
Reply from SlotsandCasino
Hello Kimberly,
We hope you're feeling better and recovering well.
If your verification process has already been completed, please note it’s a one-time requirement, and all future withdrawals will follow their standard processing timeframe with no delays.
For faster and fee-free withdrawals, we recommend using Bitcoin, which typically delivers funds within 48 hours once approved.
To ensure a smooth verification process and avoid document rejections, feel free to visit our Self Help Center for detailed guidance.
Check it out here: https://www.slotsandcasino.ag/self-help/id-validation/how-can-i-make-sure-that-my-documents-are-not-rejected/
Our support team is here to assist with any inquiry you may have.
Best regards,
Casino Experience Team
I was tricked into signing up because…
I was tricked into signing up because it pretended to be my casino that I go to. I deposited money. Eventually I won't and decided to withdraw to be sure the site was legit. Well it's not. They made me email them so many things that is concerning because of security risks. I did it anyway, a week ago. Never heard anything back. Tried chatting with them and help says I have to wait for an email after they review and verify me! Sure didn't worry about that while taking my money! Still haven't gotten any emails and No money! Fraud! THEIR RESPONSE TO MY REVIEW IS NOT TRUE. I have played on other casino sites. Being verified is done when you sign up and add money to play. Getting paid is not weeks long progress and they also don't trick and manipulate you into having to play thousands before you are allowed to withdraw a few hundred of your winnings. There are a lot of online casinos out there, with no lying about who they are and no tricks. I advise you play with them and leave these guys go under.
May 30, 2025
Unprompted review
Reply from SlotsandCasino
Hello Peggy Joan,
Thank you for taking the time to share your experience. We understand your concerns, and we’d like to clarify that the verification process is a standard security measure across the online casino industry. It’s designed to protect your account and funds, and is required before we can process any withdrawal.
This process typically takes up to 3 business days, though delays can sometimes occur, and we apologize if this has been the case for you. To help avoid any document rejections or further delays, we recommend visiting our Self Help Center where you’ll find a clear guide on what’s needed and how to ensure your documents are submitted correctly.
Check it out here: https://www.slotsandcasino.ag/self-help/id-validation/how-can-i-make-sure-that-my-documents-are-not-rejected/
Once verified, all future withdrawals should proceed smoothly. We appreciate your patience and look forward to getting this resolved for you.
Best regards,
Casino Experience Team
I have been trying to withdraw some of…
I have been trying to withdraw some of my winnings and it keeps denying me and telling me to contact customer service. Only there is none and that chat bot is useless this is a scam and I want the money I’ve won!!! You have no problem with the deposit but only when trying to withdraw. I need answers!!
June 5, 2025
Unprompted review
Reply from SlotsandCasino
Hello Kym,
Thank you for sharing your experience.
We understand how frustrating it can be when a withdrawal doesn’t go through as expected. If a request is being denied, it's often due to a minor issue like a missing step, a pending requirement, or a small typo in the withdrawal details.
Our support team is here to help walk you through the process and ensure everything is in place to receive your funds. When reaching out via live chat, you’ll first interact with our automated assistant — but simply typing “agent” will connect you directly with one of our representatives.
We look forward to resolving this for you and seeing you enjoy your winnings soon!
Best regards,
Casino Experience Team
complete scam Lord us in with a casino…
complete scam Lord us in with a casino that we didn’t even even think existed and it does not. Almost downloaded the app looked into it and found all these bad reviews. Don’t waste your money please I hope that people are smart enough to review and ask questions and if you don’t or you didn’t, at least you learned a valuable lesson and sometimes lessons are Better. If you can pay 50 bucks for a valuable lesson that you’re gonna take with you for the rest of your life and that makes you a winner!
June 4, 2025
Unprompted review
Reply from SlotsandCasino
Hello Dave,
We appreciate you sharing your thoughts.
It’s always wise to research and ask questions before committing to any platform. While we understand concerns raised in online reviews, many of our players enjoy a rewarding experience by taking the time to review the terms and conditions associated with our promotions and gameplay.
We strive to provide transparent and secure entertainment, and we’re always available to answer questions or clarify any concerns. If you ever decide to give us a try, feel free to reach out, we’re here to help every step of the way.
Best regards,
Casino Experience Team
Update I received a check today
This is an update I originally cashed out 03/28/2025. I've finally received a check ( fedx)06/03/2025 I've made the deposit and I'm waiting for the banks approval .The withdrawal process and time period is ridiculous. I think they're more like unorganized than scammers.
June 2, 2025
Unprompted review
Reply from SlotsandCasino
Hi Odessa,
Thank you for your updated review.
We are glad to hear you received your check and are waiting to cash in your winnings, hope to see many withdrawals coming your way! We understand the check withdrawal method did not meet your expectations as it takes 10 business days to be delivered.
We recommend Crypto for the quickest withdrawal method available, which is also free of fees receiving your funds in 48 hours once approved!
Should you have questions or concerns, remember that our support team is available 24/7 via live chat!
Best regards,
Casino Experience Team.
Reply from SlotsandCasino
Hello Don,
We take all concerns seriously and strive to maintain a fair and transparent experience for all our players.
While we understand your frustration, we encourage you to reach out to our Support Team via live chat or email at support@slotsandcasino.ag so that we can properly assist you with any inquiries you might have.
We look forward to hearing back from you!
Best regards,
Casino Experience Team.
Fooled with me a fake Instagram ad :(
*quick update, they eventually canceled my initial deposit, though it took a little "convincing" to make it happen. I still feel they are deceptive and scammers, but just being honest.
I got in a hurry and saw an Instagram ad for my local casino. Like an idiot, I installed it, even ignored the warnings my phone was giving me. Deposited $50 (thank God for Privacy.com), and I know it's basically gone. Privacy.com will allow me to dispute it once it's cleared, but either way, slimy shady lowlife inbreds running IG ads disguised as brand name casinos.
June 1, 2025
Unprompted review
I won 400.00 and tried to cashout…
I won 400.00 and tried to cashout through Bitcoin the same way I deposited my money to play and it's been almost two weeks and still nothing I've sent several emails with no response
May 17, 2025
Unprompted review
Should have known!
My husband sent me the link for this because they used our local casino as the name for the app. Once downloaded and money deposited (which they were quick to take), I verified email and did all the steps mentioned. I won and tried to withdraw my winnings and just be done but once I put in all my bank info it was rejected. Now I am worried my account will be hacked. I contacted their chat and told them to close my account and they said I still had free spins and money on it, they told me to use the free spins and then contact they again. I am not a happy camper, I just don't want my bank account hacked. Has anyone had them actually take money from their account?
May 30, 2025
Unprompted review
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