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3.7
3 reviews
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Great selection of games and fast payout great customer service as well
Reply from Slots Paradise
Hi Tod, thank you for your review! We’re glad you’re enjoying the game selection, fast payouts, and our customer service. Your feedback means a lot to us!
Great customer service a huge selection of games.
I'll be back again and again
Reply from Slots Paradise
Hi Terry, we're happy to hear that you enjoyed our customer service and game selection! We appreciate your feedback and look forward to your return visits.
Got a nice invite to play from my "account manager" Maria: a nice bonus on a $20 investment with a whopping 40x playthrough on the bonus funds. Wouldn't have bit on such a ridiculous playthrough, but Maria promised my original $20 investment would be available for play, after the bonus was extinguished. Interesting angle--I took her up on it.
Of course, I didn't meet the 40x playthrough, of course. After my Bonus funds had been used, my initial $20--which had been locked in--disappeared. I asked Maria about this and she said that I had to spend the initial $20 first, before the bonus. BUT: Those funds were locked and unavailable to play! Regardless: bonuses are ridiculous, at a 40x play through. And employee promises are meaningless, when THEY can't figure out how their system works. There are lots of better places to play. If they call you, don't fall for their stories: they don't know what they are doing, they do know how to take your money!
Reply from Slots Paradise
Hello Dale, we appreciate you taking the time to share this and understand your concerns regarding how the offer and gameplay sequence were presented; all promotional structures, including wagering requirements and fund usage order, are set within the system and follow defined terms, but we recognize how important it is that these details are clearly understood upfront. We’re especially interested in reviewing the interaction you mentioned to ensure everything was communicated appropriately, please reach out to us directly, we will like to offer you a compensation, as well and go through your experience step by step and follow up with you properly.
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