SlotyReviews 

I have waited since January 26 2022 to receive my legaly won withdrawal I sent in all relevant documents and was approved yet Sloty Support Team is ignoring my emails or if they answer the response is the same it's been escalated to the relevant department and will let me know when they have a date
I am also in the process of sending a complaint to the Ontario gaming commission plus the Canadian gaming Commission to pull their license due to fraud THIS IS A DIFFERENT EMAIL PLEASE USE Fwd: Sloty Case # 05953083: Re: Sloty Case # 05952783: Verifaction

Been trying to make a withdrawal since October 2021. It’s now July and they have finally managed to make the payment to me. Several poor chat experiences, blocked without reason once also (I self excluded myself apparently and then they unself excluded me). Terrible experience but a great way to deter people from gambling. So good work Sloty and Genesis. DONT GAMBLE. Invest, save, put these companies out of business.

Fast response very understanding from Ken

Not a very good site they want tons of proof Ive no id card I've lived in England all my life don't drive so no licence never been abroad no passport but got other proof what I've used a few times for larger amounts on other sites I will never deposit again very disappointed

If i only i had read reviews before signing up to this con farce of a casino . Make verification impossible, everytime you send what they ask you get an email saying “almost there but not quite” or “just one more “ thing. Ok Clueso .
Am in the process of escalation IBAS however dear sloppy sloty customer service refuse to acknowledge my request for a final decision for the lovely helpful people at IBAS .
Sloty love to take your money but won’t pay out if you win a decent amount. They didn’t learn their lesson after losing their license briefly i guess . Can’t speak to their inept customer service on phone as the number doesn’t exist .
Keep citing about terms and conditions but break their own terms . Apparently t&c issues don’t count when you spend money with them only if you win money. SCAMMERS AVOID AT ALL COST.
Definitely taking this to every gambling claim process possible.

I enjoy the site, I play mainly on mobile, a good variety of games though I usually stick to my favourite few. I find the games to be fair and bonuses to come along in line with other casinos. Recently I bet £50 and managed to win £500. I withdrew my money on Saturday night. By Sunday mid-afternoon, the money was in my account. A very smooth, quick and easy process and I am delighted with that! I know other casinos that pay out in a matter of hours but I feel the 24 hour window is still acceptable and was happy with this. I used a debit card to withdraw. I had an email at 3:07pm to say my withdrawal was successful and the money would be in my account 1-3 business days, but was in 20 minutes later! Thank you Sloty from a happy player!

Once again a let down…. Logged in, a bonus promt popped up saying i had an offer of 50% deposit match, i clicked claim now… took me to deposit page… i deposited… no bonus… messaged chat, no record of it, asked for screenshot which is ludicrous… only way i could provide a screen shot is with a time machine…. So was just told i cannot add it for you…. So…. After takin 2 week to get a withdrawl thought id give it another go… mistake. Better sites out there.

My account is fully verified... however my withdrawal hasn't been processed yet, it is still pending. Customer service state it can take 21 days. 22 days!!! Why so long its crazy. I have been waiting 16days. It has definitely put me off spending more money to play as this process is too long

Keep sending me emails that I don’t want and don’t need

Absolutely diabolical service!!!

Avoid at all costs. I have had to make a complaint to the online ombudsman and the UK gambling commission. I have also had to take this to my union.

I withdrew winnings which where made from my own money I deposited on the 18th of march. They asked for ID and address checks which have all been verified. But my winnings still have not been paid. Aparantly this is still "under review".

None of the repetitive chat workers have made clear what they are "reviewing".

Do not use this company. They are fraudulent! I have taken this nationally to the media.

Terrible!!! Had to fill in an IBAS form as this company has made it impossible for me to withdraw, I sent in all documents they asked for but they still won’t process my withdrawal- stay away from this company and all Genesis casino companies, you will regret it

Shocking site mystery museum aye £80 one bonus of £2.88. Dog house ate £70 2 bonus one £3 odd and other £1 odd. Site and slots terrible rtp worse I’ve experienced. Account closed Down!! Shocking.

I must admit sloty is one of the better ones customer support brilliant and you don't see that much with the other sites

i did not receive my welcome bonus so I contacted customer service chat.I explained my problem and was met with professional and polite service and had my problem taken care of in a timely matter.I wasquite satisfiedwith my experience and would give a positive review anytime.

Update- I have sent a formal written complaint on Tues 1st March. I will await their response so I can then take to the UK gambling commission and advertising stds authority over unclear T&Cs - I will update here on how it goes. If anyone else has this issue then I would suggest they notify the UK gambling commission (but you have to complain to Sloty 1st)

I thought I would try them again as I am UK player now fully verified. I deposited £2k on a UK debit card on Thurs pm. I won £600 and withdrew onto same UK debit card- I then withdrew. I then got an email saying I had not wagered my deposit of £2k and the w/d was returned - even though I accepted no bonus - this is the email

Dear XXXXX

We regret to inform you that your withdrawal request was declined due to the fact that your deposit was not fully wagered (at least 2000 to complete wagering requirements).

In accordance with our T&Cs, any deposits made into your Account should be commensurate with intended gameplay.

If you do not wish to wager your deposit, we can refund your funds, but an admin fee will be charged as per our T&Cs.

Funds have now been returned to your gaming account.

Please see our Terms and Conditions:

/termsandconditions

Should you have any further questions we have an amazing team that are happy to help via chat, email, and phone!

Best Regards,

Sloty Payments Team

LICENSING AND REGULATION

This website Sloty.com is operated by Genesis Global Limited of 28, GB Buildings, Level 3, Watar Street, Ta’ Xbiex, XBX 1301, Malta. Genesis Global is a company incorporated under the laws of Malta with registration number C65325, that operates under a Class 1 on 4 license number MGA/CL1/1150/2015 issued on 5th August 2016, which is licensed and regulated by the Malta Gaming Authority and also regulated by the UK Gambling Commission, with License Number 000-045235-R-324169-008.

GAMBLING CAN BE ADDICTIVE. PLAY RESPONSIBLY: /responsiblegaming.

On Thursday - I was shocked to recieved this! not sure what "any deposits made into your Account should be commensurate with intended gameplay" means? but I wagered the £2000 as per instructed and made the w/d on thurs pm (same UK debit card . it is still showing as pending - so not even entered the banking system

I will update on how it goes - but as sloty monitor this review it would be good to get an explanation of the term "any deposits made into your Account should be commensurate with intended gameplay." as I am not a lawyer? I think it will help other people

update 27th Feb - just had a mail to say they have released funds - will check my bank but usually a delay. But be very aware if you deposit large sums and win early on and want to quit - they will force you to play through at least 1X. it is in their T&Cs but in my opinion I find this to be unfair - and could possibly encourage players to gamble more than they want to - I have not come across this on other sites

It was a pleasure and great dervice!!

I have had bad experience with genesis casino groups in the past but was told by a YouTube streamer that they had been great lately. It took less then 24 hours for the withdrawal to reach my account very impressed and hope this will continue in the future. The new verification process is much better also keep up the great work.

DONT TRUST ITS SCANNER Don’t play anymore with this rubbish casino to involve to many stupid things to don’t pay the withdrawal, Now they telling my can’t find my account 🤣🤣🤣🤣 When I use to make deposit they find my account, when they need to pay my winnings they can’t find my account. This it’s bull sheet