SlotyReviews 

197
TrustScore 2.5 out of 5

2.5

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Rated 5 out of 5 stars

Never had a problem withdrawing any winnings,, sometimes takes a few days but have always been paid out

Rated 1 out of 5 stars

worst casino ever. uploaded my documents and im still waiting after 3 weeks for it to be verified, this casino is a SCAM do not USE they do not PAY you when you have WON, ive sent 4 emails and ive sti... See more

Company replied

Rated 1 out of 5 stars

Been trying to make a withdrawal since October 2021. It’s now July and they have finally managed to make the payment to me. Several poor chat experiences, blocked without reason once also (I self excl... See more

Company replied

Rated 5 out of 5 stars

Nice smooth layout without the little annoying things (like chat button over the spin button). Did have some small display issues on an Oppo find x3/Chome but worked flawlessly on s9+/chrome, find... See more

Company replied

Company details

  1. Casino

Written by the company

Sloty casino is an online casino dedicated to delivering an out of this world gaming experience where you will be kept on the edge of your seat, as you enjoy an exhilarating adventure above the clouds.


Contact info

  • Water Street, XBX 1301, Ta' Xbiex, Malta

  • sloty.com

2.5

Poor

TrustScore 2.5 out of 5

197 reviews

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2.5

All reviews

(197)

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Rated 1 out of 5 stars

Unbelievable

Update 01.11.2021 they put my 2nd withdrawal as my balance so I have to requested again as I did , hopefully will not take again 2 weeks to be proceeded.
Hopefully

Absolutely horrible experience.
So I made 2 separate withdrawals. They was released and I receive only 1 into my bank . My second withdrawals was not deposited into my bank and I contacted them true live chat to find out what’s going on . Yesterday the guy tell me it’s being slightly delayed my transaction and to contact them if I don’t receive the money till Friday whitch is today . I contact them and he ask me to proof that money are not being deposited into my account via bank statement I streight away send him the bank statement and he see only 1 transaction is being paid and he reply to me that he will pass this to the relevant team who will look up this for me.
I say ok and he say he can’t promise how long will that take .

ABSOLUTELY UNBELIEVABLE CASINO !! I will not stop until I don’t get my money whitch I WIN .

October 28, 2021
Unprompted review
Sloty logo

Reply from Sloty

Hi Mariya,

Kindly note that with the details that you provided we could not find your account. Kindly contact casino directly in order for us to help you accordingly.

Regards,
Sloty Casino Team

Rated 5 out of 5 stars

Great service

October 22, 2021
Unprompted review
Sloty logo

Reply from Sloty

Hi Jodie,

Thank you so much for taking the time to review us.

We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!

In the meanwhile, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!

Regards,
Sloty Team

Rated 4 out of 5 stars

Sloty is a fantastic casino but my most…

Sloty is a fantastic casino but my most recent withdrawal experience was an absolute nightmare I was going backwards and forwards with the casino for two weeks trying to withdraw my winnings I won't go into details I still highly rate the casino but the most recent withdrawal experience cost it a five star review.

October 22, 2021
Unprompted review
Sloty logo

Reply from Sloty

Hi Graham,

Thank you for taking the time to review us.

We are happy to see that you have had a nice experience with us 😊!

Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.

We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.

Regards,
Sloty Team

Rated 5 out of 5 stars

Sloty Casino Review

Nice smooth layout without the little annoying things (like chat button over the spin button).
Did have some small display issues on an Oppo find x3/Chome but worked flawlessly on s9+/chrome, find x3/brave. I think oppo and alphabet aren't playing nicely.
Super fast, no hassle payout ($5000 from my first or second deposit). Highly recommend.
Dave

October 21, 2021
Unprompted review
Sloty logo

Reply from Sloty

Hi David,

Thank you for taking the time to review us.

We are happy to see that you have had a nice experience with us 😊!

Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.

We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.

Regards,
Sloty Team

Rated 5 out of 5 stars

I got freespins for free and really…

I got freespins for free and really like it many time your sister casinos and here

October 20, 2021
Unprompted review
Sloty logo

Reply from Sloty

Hi Wicked,

Thank you so much for taking the time to review us.

We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!

In the meanwhile, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!

Regards,
Sloty Team

Rated 1 out of 5 stars

I requested a withdrawal on 11th…

I requested a withdrawal on 11th september .25 works days ago . At first i was advised it would take up to 21 days although website and gambling commision advise normally up to 3 days. When i got to 21 days and had exceeded timescale i contacted live chat and email to be given the same excuses .please wait patiently. Customer service is like talking to robots and they end chat before you have resolved anything. They dont answer emails and i believe this is a total scam as so many people are waiting for there refunds. Can anyone advise how i can speak to someone to get my money off them as disgusting service . Quick enough processing deposits thou .. mr sloty has send me two responses now saying they carnt locate my account which is strange as im in contact with them by email and live chat every day for the past month. Just feel like im been fobbed off time and time again . Mr sloty resolve this issue now. It is mrsloty casino

October 14, 2021
Unprompted review
Sloty logo

Reply from Sloty

Dear Tracey,

We have tired to locate your account with the details you provided, however we could not locate any accounts registered with that information.

Tracey could you confirm if you have your account with Sloty Casino or Mr Sloty Casino and these are 2 different sites?

Regards,
Sloty Team

Rated 5 out of 5 stars

Sloty saying card digits are wrong i…

Well I've been intouch with ibas and my bank and both are unhappy w what they saying.ive done everything correct even sent old card new bank statements which show some payments made by them until it get above 100 pounds they stop n despite sending everything still hold my funds a case being opened with my bank and IBAS this was my enjoyment while being ill so hopefully il get a full claim back from all monies spent in last few months.

October 9, 2021
Unprompted review
Rated 1 out of 5 stars

I waintimg for win 20 days and still is…

I waintimg for win 20 days and still is pending I will see when my win coming to me win date 18-9-21

September 28, 2021
Unprompted review
Sloty logo

Reply from Sloty

Dear Marek,

An email was sent to you today with an update on the status of your funds. Should you have any queries, please do not hesitate to contact us.

Regards,
Sloty Team

Rated 1 out of 5 stars

I made a withdrawal 6 days ago was…

I made a withdrawal 6 days ago was asked to verify account all done was excepted account was verified. Then was told 72 hours for withdrawal. Keep getting same excuses
You account is being processed and reviewed, I’ve never had such a bad experience with a company. Starting to believe it all fake. I get the same answers and yet can get me a time line to how long it takes bearing in mind I’ve kept all my online chats and some agents said allow 72 hours!
Really rather upset and disappointed. I will review my stars if withdrawal is successful!!!!

Update
Reduced my star due to the fact it’s now been 9 days I still
Haven’t heard anything or received anything. Same old excuses when I contact them! Will be contacting the gambling commission!
Update 30/9 after over two week I finally received all money, 2 payments where processed but the 3rd failed due to bank details being wrong!!!!! Bearing in mind I requested all at the same time! Then had to send screen shot of my bank statement to prove bank details to then be told it didn’t show deposit which it did!!! Honestly I’ve never had such a nightmare to get winnings!!!! I won’t be playing again because it shouldn’t be so hard to collect winnings. The customer service chat contradicts itself time and time again! Shocking

September 20, 2021
Unprompted review
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Reply from Sloty

Dear Hayley,

We have looked into your account and can see that we have tried to pay out your withdrawal twice but these had failed due to your payment method as you were advised by email.

We can see that you have followed the instructions of our last email and your withdrawal is currently pending to be released. We will keep you updated on your account.

UPDATE 30/09: Please be informed that your withdrawal has been released from our end today 30/09/2021. Kindly allow 3 to 5 working days for your bank to process and reflect these funds in your bank balance.

Regards,
Sloty Casino

Rated 1 out of 5 stars

Watch Out!

Watch Out!
Scam casino. They love taking your money, but do not want to withdraw any winnings, even after verification.

September 2, 2021
Unprompted review
Rated 5 out of 5 stars

3 star for now

3 star for now, if I have problems with stalling the verification process like on casino joy this will go down to 1 star, if I get the cash promptly I'll change it to 5 star

Changed to 4 star because of the quick response

Back to 3 star, not been verified yet after 2 days

Just received an email saying its paid, thank you for paying promptly

September 1, 2021
Unprompted review
Sloty logo

Reply from Sloty

Dear David Barnard,

Thank you for taking the time to review us.

We are happy to see that you have had a nice experience with us 😊!

Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.

We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.

Regards,

Sloty Team

Rated 3 out of 5 stars

Average casino

Average casino, good looking tho. Seems like there are some problems with withdrawals, I will not come back here...

August 24, 2021
Unprompted review
Rated 1 out of 5 stars

Update

Update: so it’s been 11 days now and still not withdrawal processed! Got told by live chat last night that it was meant to have been processed and for some reason didn’t get done and to contact again at 8am uk time the next morning. Well 8am this morning come so I contacted them to be told we’ve sent a message to the relevant department etc etc etc!! Same thing I’ve been told multiple times already yet still nothing done! Massive scam!!

Having seen your response the account has already been fully verified and a member of your team has spoken to me last week and told me the payment had already been sent for payment but never got processed!! Therefor this isn’t about carrying out check! It just needs to be actioned! I will be contacting the gaming commision and also updating all the gaming social media sites in a part off regarding this as it’s not acceptable!!

So after being told this morning that the withdrawal would be defo processed today low and behold it didn’t get processed!! Spoke to live chat and was told to contact yet again tomorrow!! My account already fully verified yet 2 weeks since making withdrawal and still no money paid out!!

Further update:
So yet again keep getting told bulls**t! Apparently the withdrawal was promised to be processed yesterday and never happened. Today it’s been sent to the higher department who apparently will process it ASAP!! Same excuses over and over! I will be taking legal action against this company as it’s theft!!

August 22, 2021
Unprompted review
Sloty logo

Reply from Sloty

Dear Hayley,

Thank you for your review.

Understanding your frustration, please let us point out that as a regulated casino we are obliged to carry out all the necessary security checks on our players and their requests. Unfortunately, this can sometimes take a bit longer than anticipated.

We have checked your account and the department will be getting back to you as soon as possible regarding the status of your account.

Thank you for your cooperation and if you have any further queries, please do not hesitate to contact us back.

Kind regards,

Sloty Team

Update 30/08/2021:

We would like to inform you that your withdrawal has been paid out on the 29/08/21 and the funds should reach your account within 3 to 5 working days depending on the speed of your bank.

Should you have any further queries, please do not hesitate to contact us back.

Kind regards,

Sloty Team

Rated 1 out of 5 stars

Wouldn't give them any stars

Wouldn't give them any stars, if it was an option. Worst casino ever. I won a good amount of money, but could not verify, either did they answer my emails. Took almost a month, and I spend and lost all of my winnings. It was so stressful and I couldn't handle it anymore. Stay away from this casino if you are smarter than me. I lost a lot of money here

August 13, 2021
Unprompted review
Sloty logo

Reply from Sloty

Hi Ingvild,

Thank you for contacting us, and we are sorry to hear that you experienced delays with your withdrawal request.

Understanding your frustration, please let us point out that as a regulated casino we are obliged to carry out all the necessary security checks on our players and their requests. Unfortunately, this can sometimes take a bit longer than anticipated, especially in times of high level of player contacts, and we would like to apologize for any inconvenience this has caused.

We can see that your withdrawals have been cancelled from your own before these could have been processed. For future reference we do kindly ask you to get in touch with our Support Team using the same email address you used to register your account with.

Should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.

Kind regards,

Sloty Team

Rated 4 out of 5 stars

After a very rocky bad start I have…

After a very rocky bad start I have changed my mind! Really nice site and super fast withdrawals.

August 10, 2021
Unprompted review
Sloty logo

Reply from Sloty

Hi Peter,

Thank you for taking the time to leave us a review and we are pleased to hear you had a great experience on our site.

Should you have any queries, please do not hesitate to contact us back.

Kind regards,

Sloty Team

Rated 5 out of 5 stars

I requested a withdrawal yesterday and…

I requested a withdrawal yesterday and within an hour I got an email asking for verification documents so I sent docs last night and within an hour I was verified and today I've received payout ! can't get any better than that, thank you sloty casino x I'll be back soon

July 30, 2021
Unprompted review
Sloty logo

Reply from Sloty

Hi Sarah,

Thank you for your feedback and we are pleased to hear that you had a great experience with our site.

Should you have any further queries, please do not hesitate to contact us back.

Kind regards,

Sloty Team

Rated 1 out of 5 stars

Made 2 withdrawals 1st June (nearly 2…

Made 2 withdrawals 1st June (nearly 2 months ago!) sent off all my verifcation documents when requested.
Decided to self exclude so of course my account was now locked.
Have not seen a penny of either withdrawals, continously attempted to contact them with only the odd email claiming my case is with the relevant department now.
If anyone can check my user is Rfazza95, please can i get some sort of resolution and my funds released. It should never of taken this long to begin with.

July 29, 2021
Unprompted review
Sloty logo

Reply from Sloty

Hi Rio,

We have reviewed you account and we can confirm that your withdrawals are set to be released today 04/08.

We kindly ask you to allow 3-5 working days for the funds to reach your account.

Should you have any further queries, please don't hesitate to contact us back.

Kind regards,

Sloty Team

Rated 1 out of 5 stars

So I have a pending withdrawal since…

So I have a pending withdrawal since Friday, it is now day 5 an nothing. I have emailed I have chatted to a robot an tryed to call but they don't do calls any more. They have had got my vervication an that went well. What gets me is that ewallet is ment immediate payment, 5 days an still nothing. Very disappointed in this as I love sloty an alway have a flutter when I have spare money.
They really need to sort their communication.
Feel bad for bad review.

July 15, 2021
Unprompted review
Sloty logo

Reply from Sloty

Hello Beverly,

Kindly note that we reviewed your account and we confirm that your withdrawal has been paid out on the 20/07/2021.

If you still have any queries related to your withdrawals or you need assistance, please do not hesitate to contact us.

Regards,
Sloty Casino team

Rated 1 out of 5 stars

The website has disappeared with my 734…

The website has disappeared with my 734 winnings which I have been waiting since the 16th of June. They are joke they are quick to take deposit but delay in paying out despite saying fast payouts of 24-48 hours. Scam stay away. It’s the second scam they have done on my withdrawal

July 10, 2021
Unprompted review

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