slumbar.co.uk Reviews 421

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, particularly pillows, for their quality and effectiveness in alleviating pain and improving sleep. Many consumers highlight the excellent delivery service, noting its speed and efficiency. The overall service experience is also consistently described as fantastic, with easy ordering processes and helpful communication. However, some people were dissatisfied with certain aspects. A few reviewers found the knee pillow to be either too large or too firm for their needs, occasionally exacerbating existing problems. There were also isolated reports of issues with product returns and unresponsive customer service, with some mentioning problems with the return portal and a lack of email replies.

What people talk about most

Product

Consumers generally express satisfaction with the product. Many reviewers praise the product's effectiveness,... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the speed of delivery, with some... See more

Quality

Customers had positive experiences with quality. Many reviewers found the pillows comfortable, soft, and... See more

Service

Users describe positive interactions with service. Many reviewers praise the quick and amazing service,... See more

Based on these reviews

Rated 5 out of 5 stars

Good buying experience, easy to place my order and kept upto date with shipping and delivery. Product (memory foam pillow) has been a game changer, finally waking up on a morning without the stiff nec... See more

Rated 5 out of 5 stars

I must admit to being rather sceptical at first regarding buying online, having being caught out by other websites that were not entirely honest or reliable. However, having researched Slumbar.co.u... See more

Rated 5 out of 5 stars

Arrived next day. Great product - keeps hip & back aligned when sleeping on your side & stops knees pressing together. Wouldn't want to sleep without it now.

Rated 5 out of 5 stars

What a great pillow! I have had neck pain for a long time and therefore I am very fussy and particular when it comes to choosing the right pillow. Tried quite few but this one is hands down the best.... See more


Company details

  1. Online Marketplace
  2. Bedding Store
  3. Fitness and Nutrition Service

Written by the company

It so hard to make the wood from the Trees when it comes to finding products that will make a genuine difference to the quality of your life. As Back Pain sufferers ourselves we’ve tried pretty much every contraption on the market. You can rest assured that we only put the Slumbar brand on products that have truly made a difference to our lives and others.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

421 reviews

5-star
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1-star

Replied to 14% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Terrible service

Terrible service, item not suitable so returned as new. Still have not received a refund would never buy from this company again.

February 3, 2026
slumbar.co.uk logo

Reply from slumbar.co.uk

Thank you for your review and im sorry to hear you weren't pleased with your purchase, if you had let us know you were unhappy with something we would have done our upmost to resolve it for you. you order has been refunded in full to the card that was used to purchase

Rated 1 out of 5 stars

Pretty poor service....

So far, it couldn't have been much worse. Placed an order for a new cover for my existing knee pillow, which had a broken zip, as I have a hospital stay soon. Never received any acknowledgement or order confirmation so sent them a message. Eventually after many days I got a response stating that they were out of stock & they might get new stock soon or I could have a refund. When were they going to let me know?? I replied saying I would like to continue with the order (otherwise my pillow is pretty useless) but again - no response, no confirmation and no idea if or when I might get this item. Obviously it won't be for when I needed it anyway. Pretty poor service.....

October 29, 2025
Rated 5 out of 5 stars

Great company to order from 😊

I must admit to being rather sceptical at first regarding buying online, having being caught out by other websites that were not entirely honest or reliable. However, having researched Slumbar.co.uk I took the plunge and ordered a back stretcher. At first I thought I'd fallen for another questionable online purchase as I paid for my item but received no order number or confirmation. But wait!

I'm delighted to say, that couldn't have been further from the truth! I contacted Slumbar after a couple of days regarding my concerns and they were brilliant! Tom got back to me right away and let me know that my item was ready for despatch. My back stretcher was with me within 24 hours! Very impressed with this customer care and also, the back stretcher too. Excellent!😊

August 24, 2025
Rated 5 out of 5 stars

Perfect

Received this pillow 5 days ago and have had 5 great nights . Unlike memory foam pillows I have tried before , I find this comfortable regardless of which position I sleep in. The cool side is fantastic.

August 18, 2025
Rated 5 out of 5 stars

Good buying experience

Good buying experience, easy to place my order and kept upto date with shipping and delivery. Product (memory foam pillow) has been a game changer, finally waking up on a morning without the stiff neck I’ve had to endure for the past 11 months. Only wished I'd bought one sooner.

August 2, 2025

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