Good buying experience, easy to place my order and kept upto date with shipping and delivery. Product (memory foam pillow) has been a game changer, finally waking up on a morning without the stiff nec... See more
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It so hard to make the wood from the Trees when it comes to finding products that will make a genuine difference to the quality of your life. As Back Pain sufferers ourselves we’ve tried pretty much every contraption on the market. You can rest assured that we only put the Slumbar brand on products that have truly made a difference to our lives and others.
Contact info
67 crewe road, haslington, Haslington, Haslington, cw1 5qx, CREWE, United Kingdom
- info@slumbar.co.uk
- slumbar.co.uk
Replied to 14% of negative reviews
Typically replies within 24 hours
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Terrible service
Terrible service, item not suitable so returned as new. Still have not received a refund would never buy from this company again.

Reply from slumbar.co.uk
Slumber pillow been so well used for so…
Slumber pillow been so well used for so long (a hip and two knee replacements) it needed a new cover! Fast delivery thanks
Efficient and Friendly
You replied to me and sorted my queries. The product arrived faster than I expected. Thank you
Pretty poor service....
So far, it couldn't have been much worse. Placed an order for a new cover for my existing knee pillow, which had a broken zip, as I have a hospital stay soon. Never received any acknowledgement or order confirmation so sent them a message. Eventually after many days I got a response stating that they were out of stock & they might get new stock soon or I could have a refund. When were they going to let me know?? I replied saying I would like to continue with the order (otherwise my pillow is pretty useless) but again - no response, no confirmation and no idea if or when I might get this item. Obviously it won't be for when I needed it anyway. Pretty poor service.....
Very pleased with prompt delivery
Very pleased with prompt delivery. As yet not sure how the pillow will help with my hip problem. I’m hopeful.
I had no confirmation of my order or…
I had no confirmation of my order or order no - no information on delivery and had to waste my time emailing to find out- which I didn’t!
Order was a simple process
Order was a simple process, had updates on delivery at relevant stages, delivery on time … good old royal mail … use it or lose it !!
Good service and good product
Fantastic pillow thoroughly recommend…
Fantastic pillow thoroughly recommend slept so well since the first night using it
Great company to order from 😊
I must admit to being rather sceptical at first regarding buying online, having being caught out by other websites that were not entirely honest or reliable. However, having researched Slumbar.co.uk I took the plunge and ordered a back stretcher. At first I thought I'd fallen for another questionable online purchase as I paid for my item but received no order number or confirmation. But wait!
I'm delighted to say, that couldn't have been further from the truth! I contacted Slumbar after a couple of days regarding my concerns and they were brilliant! Tom got back to me right away and let me know that my item was ready for despatch. My back stretcher was with me within 24 hours! Very impressed with this customer care and also, the back stretcher too. Excellent!😊
Don’t reply to emails
Don’t reply to emails, return portal not working and below average product. Avoid get an Emma pillow
Eased my back pain in bed almost…
Eased my back pain in bed almost overnight. Really quick service. Brilliant.
Perfect
Received this pillow 5 days ago and have had 5 great nights . Unlike memory foam pillows I have tried before , I find this comfortable regardless of which position I sleep in. The cool side is fantastic.
The product arrived within 3 days of…
The product arrived within 3 days of ordering. I have only used the pillow once, since it arrived yesterday, but it certainly meant I woke this morning with considerably less pain.
Memory foam pillow
Delivery was quick and the pillow is excellent no smell when you open from packing like some memory foam products 👍
Good for post knee surgery
The pillow arrived promptly and enables me to sleep on my side more comfortably after a knee replacement operation.
Good buying experience
Good buying experience, easy to place my order and kept upto date with shipping and delivery. Product (memory foam pillow) has been a game changer, finally waking up on a morning without the stiff neck I’ve had to endure for the past 11 months. Only wished I'd bought one sooner.
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