I really like smafan.com products, I bought and installed three of their smart fans, and in the summertime they are awesome, sometimes they go offline, like when the power goes out or the router reboo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was trying to order a remote for a fan purchased in the last year because the pull chain had broken. Customer service reached out to tell me the remote wouldn’t work with my model but that they wou... See more
Company replied
The customer service from order to delivery was amazing for our first experience with this brand. Our rep, Hugo, was proactive in letting me know about any delays, and quick to respond when I had q... See more
Company replied
Hugo Ho and customer service were amazing! Hugo was extremely responsive and answered all of my questions promptly. During installation, my husband called to ask a question and they ACTUALLY an... See more
Company replied
Company details
Written by the company
Smafan is an acclaimed fan and lighting company based in the U.S. that designs and produces innovative cooling and lighting solutions to keep your smart life in motion. We are known for elegant designs, smart functions, advanced motor and lighting technology, and unrivaled performance.
Contact info
1037 W. 9th Street, Unit 101, 91786, Upland, United States
- 909 503 9060
- cs@smafan.com
- smafan.com
4.5
Excellent
287 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from smafan.com
Hello Mary.
Thank you for your review! We're delighted to hear that you love our fan and found it easy to install. We strive to create products that not only function well but also enhance the aesthetics of your space.
We're glad that our smart ceiling fan meets your expectations and that you find it pretty. Your satisfaction is our top priority and we appreciate your support. If you have any further feedback or questions, please don't hesitate to reach out to us. Thank you again for choosing smafan.com!
The easiness of installing a fan and…
The easiness of installing a fan and availing all the smart options.
March 20, 2023
Reply from smafan.com
Hello,Mahathi,
Thank you for taking the time to leave a review about our fan. We're thrilled to hear that you found it easy to install and appreciate this smart ceiling fan.
At smafan, we strive to create products that are not only functional but also intuitive and user-friendly. We understand how important it is for our customers to be able to install and use our products easily, so we're glad to hear that our fan met your expectations in that regard.
We hope that our fan continues to meet your needs and expectations, and we appreciate your business. If you have any questions or concerns in the future, please don't hesitate to reach out to us. We're always here to help.
Thank you for choosing our smafan.com, and we look forward to serving you again in the future.
Bought a down rod
Bought a down rod, No instructions and no apparent capability with said fan then no return when item wasn’t used. I was charged me an operations fee deducted from my refund because it wasn’t a quality issue when I would have happily returned it. Just a Buyer beware….after their response I did not receive the correct credit….I paid $41.90 and received a credit of $27.69 so they charged me $14.21 operations fee. Really? You say to cover reshipping but told me not to return it so there is no return shipping. I would not consider this a resolution.
February 22, 2023
Reply from smafan.com
Hello Tami. Thanks for leaving a valuable review for us.
We are sorry to hear about the difficulties you experienced with your recent purchase of a downrod from our store. We understand how frustrating it can be to have an item that does not appear to be compatible with your fan.
From your message we knew that you had a low profile ceiling fan. Downrod can't no be installed with a flush mounted ceiling fan. We should have underlined this key point to you at first.
Regarding the return of the downrod, we apologize for any confusion regarding our refund policy. We strive to make our policies clear and transparent, but we understand that sometimes there can be misunderstandings. We do charge an operations fee for refunds that are not related to a quality issue, as stated in our return policy.
To be honest, recently, we decided not to return the returned accessories like downrod, remote, pcb, but to refund customer directly after deducting the operation fee. This is to reduce the chance of accidents caused by our returns and reduce the cost. This operation fee is actually the return shipping cost for the returned products, if you persist to return item and get a refund, we can help you with these.
Now that because it is not the quality issue of the downrod but it's your low profile ceiling fan that can't not install with a downrod, you will pay the return shipping cost, which equals the operation fee.
Please know that we take customer feedback seriously and will take steps to improve our instructions and communication with customers to prevent similar issues from occurring in the future. We appreciate your honest feedback, and we hope to have the opportunity to serve you better in the future.
About the instruction of installing a downrod with a ceiling fan, you can find it in your ceiling fan's package, instead of from a downrod package. Of couse, you bought a low profile ceiling fan, so that it would not teach you how to install a downrod with your flush mounted ceiling fan.
Item Price: $32
Shipping cost: $9.9 (Order item subtotal over $39 will enjoy free-shipping, but this order won't)
Total: $32+$9.9=$41.9
Because it is not the quality, we will deduct operation fee/return shipping cost from refund. It depends on your choice. You can choose return the item or keep it. The amount will not change.
Operation fee=$4.31
Return Item Price: $32
Shipping Cost will not refund, which was received by UPS
Refund Amount: $32-$4.31=$27.69
Please do not add the shipping cost as your refund. You paid shipping cost for send item to you when you placed order, instead of returning.
Hope you will choose smafan.com again. We wish you have a good experience next time.
Fan runs way out
February 21, 2023
Reply from smafan.com
Hello Kevin.
I am sorry that our product could not satisfy you. We saw that you only bought a downrod on SF#4123 at smafan.com. Please note that the downrod is only suitable Carro DC ceiling fan. It would not match if your ceiling fan is not Carro brand and not DC ceiling fan. This information can be seen at product listing.
If you have any problem, please contact us via cs@smafan.com.
Hope you will choose smafan.com again.
Very pleased with my three (3) Smafan…
Very pleased with my three (3) Smafan ceiling fans purchased over the past 2 months. Great styles, functionality, and prices. Smafan Customer Service was great to fix minor problems.
February 1, 2023
Reply from smafan.com
Hello Arthur,
Thank you for sharing your positive experience with us. We are thrilled to hear that you are pleased with your three smart ceiling fans that you have purchased from smafan over the past 2 months. We are glad that our products met your expectations in terms of style, functionality, and pricing.
We're glad to hear that our customer service team was able to help you resolve any problems that you have encountered. At Smafan, we take pride in our commitment to customer satisfaction, and we're happy to hear that we were able to meet your expectations.
We appreciate your loyalty and support, and we hope to continue serving you with high-quality products and excellent customer service. If you have any further questions or concerns, please do not hesitate to reach out to us.
Thank you again for choosing Smafan.
The LED lights on my fan were not…
The LED lights on my fan were not working correctly and the lampshade had some black marks on the inside that I couldn't remove. I contacted customer service and the immediately told me how to fix the LED light issue and sent me out a replacement lampshade. Fantastic customer service!!!!!
February 10, 2023
Reply from smafan.com
Dear Lilly,
Thank you for taking the time to share your experience with us. We apologize for the issues you experienced with your fan's LED lights and lampshade. We're glad to hear that our customer service team was able to assist you promptly in resolving the LED light issue and provide you with a replacement lampshade.
As a seller, we take pride in our commitment to customer satisfaction, and we are thrilled that you found our customer service fantastic. We always aim to provide our customers with quick and efficient solutions to any issues they may have, and we're glad that we were able to meet your expectations.
If you have any further questions or concerns, please do not hesitate to contact us. We are always here to help and ensure that you have a positive experience with our products and services.
Thank you for choosing smafan, and we look forward to serving you again in the future.
Best regards,
Hugo
Reply from smafan.com
Thanks for leaving us a review.
Satisfying customers is my duty. I hope all customer will have the best purcahsing and using experience. Although you applied for a return because our products are not perfect enough for you, I am still happy that we have customers like you.
Hope you will choose our smafan again
Second time purchasing from smafan
Second time purchasing from smafan. the prices are amazing. the shipping is fast. the product is easy to install. 10/10 would recommend.
January 25, 2023
Reply from smafan.com
It is a fantastic review for us! Hearing you have purchased second time at our smafan, we are all lucky that having you such a loyalty customer! Our product are in low price but high quality. All products would be sent out in the next day when order is placed.
Thank you for your strong support to our store. With your encouragement, we will make more products. Welcome to smafan again!
Reply from smafan.com
Thank you for leaving such a great and kind review for us, Nick.
We are glad to see that you think our fan and light are nice. Made of great material, the smart ceiling fans at smafan.com are always within high quality and modern design. And thanks to the powerful DC motor, the ceiling fan has 10 speed for multiple requiements to get cooling.
Appreciate again! Sincerely hope you will choose smafan again. :)
Reply from smafan.com
Thanks for leaving review for us.
We are sorry about that our product does not satisfy you. If you want to connect your ceiling fan with Google home APP, you would have to connect Carrohome APP first. If you still could not connect, please contact us via email cs@smafan.com. We will give you a further assistance.
Great product and super fast delivery
January 24, 2023
Reply from smafan.com
Thanks for leaving such a kind review for us.
We are all glad to see you have excellent experience with our smafan.com. Your satisfaction makes us touched. Hope you will enjoy our product, and choose our smafan store again.
It’s been working great
January 3, 2023
Reply from smafan.com
Hello Bob. Thanks for leaving such a kind and great review for us!
The smart switch is of smart features and will make great experience for you.
Your support is our working goal. Your touching review makes us a day!
Excellent
Excellent, high quality fan for a good price. Quiet and multifunctional. Great value!
January 12, 2023
Reply from smafan.com
Hello Brain. Thanks for leaving such a great and kind review for us!
Our smafan Carro smart ceiling fan will be superior. Integrated with smart features, you would enjoy a strong cooling in a quiet experience.
Hope you will choose smafan again. Your touching review makes us a day! Sincerely thank you again!
Excellent product at a great price.
I received the product quickly. I will definitely use Smafan again.
January 3, 2023
Reply from smafan.com
Hello James,
Thanks for leaving such kind review for us. Our smart switches are all in low price with high quality, smart home technology integrated. It must make you a great experience while using this smart swichtes. Additionally, we are all excetied to hear that you will choose smafan again. We feel very lucky because of you!
Modern ceiling fans and a reliable customer service
We replaced our ceiling fans with Soran 52 inch Wifi Ceiling Fan in hugger-mount Installation from smafan.com a few months ago. The price, quality and the design of the ceiling fans is really good. We had an issue with one of the four fans that we purchased and the customer service was exceptional and prompt. If we need more ceiling fans, we would certainly buy from smafan.com again.
January 5, 2023
Reply from smafan.com
Hello Pradeep,
Thanks for leaving such kind review!
This Soran Wi-Fi smart ceiling fan must make great performance! Your satisfaction is our final goal, and we make efforts for it. Seeing that you would choose smafan again, we are all extremely touched. Your kind review makes us a day!!! Sincerely thank you again!
No styrofoam in packaging
No styrofoam in packaging. Good instructions and easy network integration.
December 9, 2022
Reply from smafan.com
Hello Stephen,
Thanks for you kind review!
In order to protect the envieronment, we choose to use eco-friendly carton instead of styrofoam. We feel very delighted that you have a good experience with our ceiling fan. The instruction is easy, and network integration will allow you control the fan by your smartphone and voice command. Thanks for leaving such kind review!
Silas 44” Fan
Let me start by saying this is the 6th fan I’ve purchased in the past 6 months after moving into a new home. I’ve been extremely satisfied with all of my fans so far. That said, after paying to have this last one (Silas) installed, we notice a screeching noise when it’s on one particular fan setting. Disappointing, as I do not want to return it and have to pay a second installation fee. We will only be using the fan on the other settings. Too bad the setting we cannot use is the one I would likely use most often!
December 5, 2022
Reply from smafan.com
Hello Christina,
We are very pleased to see that you have bought 6 fans from our store in 6 months and left such kind reviews and valuable suggestions. However, we still need to apologize for the poor experience this Silas has had on you.
About the screeching noise, our customer service and technical team will contact you and help you solve this problem in several work-days. Please pay attention to our messages in your email box.
Price was great
Price was great. Shipping was quick and well packed. The switches were easy to install and setup.
November 23, 2022
Reply from smafan.com
Hello Jeff,
Thank you for your kind review to smafan.com. Especially hearing that you are satisfied with our product and price and shipping, and the switches is cater to your need. With your encouragement, we will make our products better. Welcome to smafan.com next time.
Customer service is top notch!
November 29, 2022
Reply from smafan.com
Hi Jodi,
Everyone at the office here is thrilled that you are happy with us. We couldn’t be more excited, this means a lot to us. The promise is to keep you happy and we are gladdened that we could accomplish it. Thank you so much for taking the time to leave these kind words!
Love the fan and shipped quickly
November 23, 2022
Reply from smafan.com
Hi Roxanne,
We are incredibly grateful that you took the time to share your feedback about Granby. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience– it means the world to our entire team! Enjoy it!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.