I really like smafan.com products, I bought and installed three of their smart fans, and in the summertime they are awesome, sometimes they go offline, like when the power goes out or the router reboo... See more
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Review summary
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Reviews shaping this summary
I was trying to order a remote for a fan purchased in the last year because the pull chain had broken. Customer service reached out to tell me the remote wouldn’t work with my model but that they wou... See more
Company replied
The customer service from order to delivery was amazing for our first experience with this brand. Our rep, Hugo, was proactive in letting me know about any delays, and quick to respond when I had q... See more
Company replied
Hugo Ho and customer service were amazing! Hugo was extremely responsive and answered all of my questions promptly. During installation, my husband called to ask a question and they ACTUALLY an... See more
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Company details
Written by the company
Smafan is an acclaimed fan and lighting company based in the U.S. that designs and produces innovative cooling and lighting solutions to keep your smart life in motion. We are known for elegant designs, smart functions, advanced motor and lighting technology, and unrivaled performance.
Contact info
1037 W. 9th Street, Unit 101, 91786, Upland, United States
- 909 503 9060
- cs@smafan.com
- smafan.com
4.5
Excellent
287 reviews
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Replied to 100% of negative reviews
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Product arrived on time and was easy to…
Product arrived on time and was easy to unpack.
April 13, 2026
Reply from smafan.com
Thank you for your feedback! We’re glad to hear your order arrived on time and that the unpacking process was smooth and easy. We hope you enjoy your new fan and appreciate your support.
Reply from smafan.com
Thank you for the great feedback! We’re glad you enjoyed the website experience and found plenty of options and deals to choose from. We appreciate your support and hope you love your fan just as much once it’s up and running.
Overall good deal and experience
Great pricing, specifications easily available on website. Delivery was rapid and customer service was prompt in responses to my questions. The fan is terrific, silent and moves lots of air. I love having both a wall switch and a remote. I would buy again.
April 13, 2026
Reply from smafan.com
Thank you for the fantastic feedback! We’re happy to hear the website made it easy to find the information you needed and that your order arrived quickly.
A quiet fan with strong airflow is exactly what we aim for, and it’s great to know you’re enjoying both the wall switch and remote setup. We truly appreciate your support and would be honored to help again whenever you’re ready for the next one.
Reply from smafan.com
Thank you for the kind words. We are glad our team could provide prompt and friendly assistance. We truly appreciate your support and are always here if you need help in the future.
Customer Service Top Notch
I was trying to order a remote for a fan purchased in the last year because the pull chain had broken. Customer service reached out to tell me the remote wouldn’t work with my model but that they would send me a new light kit free of charge to fix the problem. Extremely responsive and professional. Very highly recommend.
March 18, 2026
Unprompted review
Reply from smafan.com
Thank you for sharing your experience. We’re really glad our team was able to catch the compatibility issue and help you find the right solution. Sending the replacement light kit was the easiest way to get everything working again.
We truly appreciate your kind words about our service and your recommendation. If you ever need anything else in the future, we’ll be here and happy to help.
Super quiet fan and great customer service
Fan is super quiet and easy to install.
We had an issue with the motor mount missing some threads. I got ahold of the smafan team and Hugo expressed a brand new motor to us the next day.
March 28, 2026
Unprompted review
Reply from smafan.com
Thank you for sharing your experience. We’re sorry again about the issue with the motor mount, but we’re really glad we were able to get a replacement motor out to you quickly and get things back on track.
We truly appreciate your patience and your kind words about our support. If you ever need anything else, our team is always here to help.
I ordered a 36” Carro Extended Downrod…
I ordered a 36” Carro Extended Downrod for a ceiling fan I purchased on Amazon and didn’t read the description that the rod didn’t come with an extension wiring. This was my mistake as it was clear in the description. I emailed customer service and Hugo Ho responded the next day asking me for a specific model for my fan so he could include the cable at no extra charge. The downrod with extension wiring and a safety cable was shipped and received by me in just a few days. About two week later I had a chance to install my patio fan without any issues. My thanks and appreciation to Hugo Ho and the team at Smafan.com for their excellent service and follow up emails asking if I had any questions or needed further assistance. I would happily order from Smafan.com when I purchase my next fan or lighting project as they had excellent customer service, great deals, and fast shipping. The trifecta of a great business.
March 4, 2026
Unprompted review
Reply from smafan.com
Thank you so much for taking the time to share such a thoughtful review. We’re really glad everything worked out smoothly with the extended downrod and wiring, and that your patio fan installation went well.
It was absolutely our pleasure to help, and I truly appreciate your kind words about the support and follow up. Our goal is always to make sure customers get exactly what they need so their project can move forward without headaches.
Thanks again for your trust and support. Whenever you’re ready for your next fan or lighting project, we’ll be here and happy to help.
Reply from smafan.com
Thank you for the kind words! We’re glad to hear our customer service and quick response made a good impression. We truly appreciate your support and are always here if you need any help in the future.
The fan looks great and works perfect
The fan looks great and works perfect. The installation was simple. I've installed several fans, and usually, getting the remote control and all the wires tucked away is a challenge, but the dimensions were very good on this one. Everything fit without a fight. The app for the fan is clean and simple as well. Very easy to adjust the light and fan speed.
December 26, 2025
Unprompted review
Reply from smafan.com
Thanks for the great feedback! We’re glad to hear the fan looks great and that the installation went smoothly for you. It’s especially nice to know the remote receiver and wiring fit comfortably. That part can definitely be a headache with some fans.
We’re also happy you’re enjoying the app and finding it easy to adjust the light and fan speed. Thanks again for sharing your experience and for choosing Smafan. Enjoy the fan!
Great products and customer sevice
Quality products, easy installation and great customer service. Thanks.
January 14, 2026
Reply from smafan.com
That’s the combo we’re always aiming for. Solid quality, stress free install, and customer service that actually shows up. Old school values with modern tech, no nonsense.
Thanks for the support and the kind words. We really appreciate it.
Lots of choices
Lots of choices. These are the easiest fans I've ever installed. One person can handle it. I like all the options, including a versatile remote and Alexa voice commands. This is my second fan, and I'll be ordering a third.
January 14, 2026
Unprompted review
Reply from smafan.com
That’s awesome to hear. When someone says easiest fan I’ve ever installed, we know we’re doing something right. One person installs, no circus act required, that’s the goal.
Glad you’re enjoying the options too. Remote, Alexa, all the modern stuff without turning setup into a tech support marathon. Second fan already and a third on the way is the biggest compliment we can get. Thanks for sticking with us and enjoy the upgrade.
Does not allow for hard wiring of switches
I assumed all fans these days allow for you to hardwire in but that was not the case. We had to do some rigging to be able to use switches instead of the remote included. Very odd. Hopefully they hold up.
November 17, 2025
Reply from smafan.com
Thanks for sharing your experience. We understand how that could feel unexpected.
We’ve already explained in our email that the model you purchased is designed to be controlled by the remote, mobile app, or voice commands. When a wall switch is used with this type of fan, it can only function as a main power on off switch. Full wall control requires the wall switch version of this model, which is available as an option.
We appreciate your feedback and hope this clarification helps. If you have any questions about control options or need help choosing the right setup in the future, we’re always here to help.
Fan review
Overall very nice fan. Easy to assemble. However, the 4 black screws that have two washers in it could not screw into the shaft far enough to allow the black plastic cover to slide over it. The remote works very well and the fan and lights react immediately.
January 22, 2026
Reply from smafan.com
Thanks for the honest rundown. Glad to hear the fan itself went together easily and that the remote response is quick and smooth. That instant reaction from the fan and light is exactly how it should be.
Those black screws giving you trouble is definitely not ideal though. That is one of those small things that can turn an easy install into an eye roll moment. If you want, reach out to us and we can help troubleshoot or send replacement hardware so everything fits the way it should.
Appreciate you sharing both the good and the not so good. That kind of feedback actually helps us make things better.
Great sleek look with easy installation
I haven’t installed a new fan in several years. I was amazed that Smafan had come up with a way to easily install the fan. Very sleek design with no pull cords hanging down. The fan is operated through the remote. No need to balance the blades. A very well thought out design.
December 29, 2025
Reply from smafan.com
Glad to hear the install felt surprisingly easy. Fan installs used to be a whole afternoon and a lot of frustration, so it’s nice when everything just clicks. The clean design with no pull chains and smooth remote control really keeps the look modern and uncluttered. Sounds like it hit the mark both in function and design.
Thanks for sharing your experience and enjoy the upgrade.
Nothing compares to the cool quiet of a…
Nothing compares to the cool quiet of a DC ceiling fan. Our first experience has been great and the selection at Smafan made decision making easy. thanks folks. JW & family.
December 26, 2025
Reply from smafan.com
We’re really glad your first experience has been a great one and that our selection made choosing easy instead of stressful.
Thanks to you and the whole family for the kind words and support. Enjoy the comfort and welcome to the DC fan club.
I'm very happy with my new fan
I'm very happy with my new fan. It works just as I expected.
November 11, 2025
Reply from smafan.com
Love hearing that your new fan is doing exactly what you hoped for. Nothing better than a product that just shows up and behaves itself. Thanks for sharing your experience and enjoy the breeze.
Fan Remote
The fan remote works well. Easy to navigate, and can be mounted on a wall.
November 28, 2025
Unprompted review
Reply from smafan.com
Love hearing this. A remote that actually does its job without acting dramatic is a win these days. Glad it has been easy to use and that the wall mount setup is working out for you. Thanks for sharing your experience and enjoy the smooth control.
Couldn’t be happier with how my…
Couldn’t be happier with how my replacement part was handled. I was shocked actually. Highly recommend!!
July 31, 2025
Unprompted review
Reply from smafan.com
Wow this made our day. We’re seriously happy to hear the replacement part experience blew your expectations out of the water. Our team believes in doing things the old school right way fast honest and no runaround so it is awesome knowing it landed exactly how it should.
Thank you for the recommendation and the love. If you ever need anything else we are always here to keep that happiness streak alive.
Great products
Great products. Easy installation. We even bought a second fan once the first one came.
October 20, 2025
Reply from smafan.com
Hi there,
Thank you so much for the awesome feedback. Really glad to hear the installation went smoothly and you liked the first fan enough to come back for a second one. That means a lot to us.
If you ever need help or have questions down the road, just let me know.
Customer service and fans are top notch
Ordering, shipping and delivery was all smooth. Fans were well packaged and easy to install. The remotes paired easily. One tip I’d suggest is if you buy multiple, install and pair with the remote one at a time. We had a couple remotes connect to the other fan by mistake and had to start pairing process over. This is new construction so the fans were installed long before we could use them. As I setup the mobile app to get my home automation devices discoverable one fan failed to be found. Smafan quickly sent me a replacement PCB which we swapped out and now it all works correctly. We’ve purchased 4 fans from Smafan and they are all quiet and responsive.
November 3, 2025
Unprompted review
Reply from smafan.com
Thank you for sharing such a detailed and helpful review! We’re glad to hear the ordering, shipping, and installation all went smoothly and that the remotes paired easily. Your tip about pairing one fan at a time is spot on and will definitely help other customers.
We’re also happy the replacement PCB solved the app setup issue and that all four of your fans are now running quietly and smoothly. We truly appreciate your continued trust in Smafan and are here anytime you need support.
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