smallbatchcocktail.com Reviews 30

TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Daughter uses this company all the time she's loves their cocktails so I ordered some for her graduating uni. Fast delivery well packaged and all fresh. Daughter is ecstatic that they are not closing... See more

Rated 5 out of 5 stars

Amazing second order. I said I would be back, but I didn’t think it would be this soon . Small problem with delivery firm, quickly sorted out by Smallbatch Customer Services and the order was still he... See more

Rated 3 out of 5 stars

Ordered two boxes of cocktails in December. Really fast delivery which was fab. First box of cocktails were great. Second box - 4 out of the 6 bottles had a puffy lid despite being unopened. When... See more

Rated 4 out of 5 stars

Only one box of three turned up from original order, kept being told it’ll be there tomorrow, on the 10th day full order was resent thanks to Emma. Cocktails are really nice, but since expanding the... See more

Company replied

Company details

  1. Alcohol Manufacturer
  2. Alcoholic Beverage Wholesaler

Written by the company

Small Batch Cocktails is a family run business supplying the public and the trade with ready made cocktails.


Contact info

3.9

Great

TrustScore 4 out of 5

30 reviews

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Rated 3 out of 5 stars

Ordered two boxes of cocktails in…

Ordered two boxes of cocktails in December.
Really fast delivery which was fab. First box of cocktails were great.
Second box - 4 out of the 6 bottles had a puffy lid despite being unopened. When we attempted to open the grinch one it literally exploded all over the kitchen. We tasted the remains and unfortunately it was super sour almost like it had gone off.
Gutted as the first box was great…

December 21, 2023
Unprompted review
Rated 5 out of 5 stars

Ordered the festive selection box and a…

Ordered the festive selection box and a mixed box of 12 cocktails all amazing and they definitely put plenty of alcohol in them I'd say more than a bar would.The different tastes are great I will be placing my next order very soon specially with the offer on at the minute 😀

December 31, 2022
Unprompted review
Rated 5 out of 5 stars

5* cocktails

We are never disappointed with our cocktails from small batch. The Christmas box was absolutely amazing and very well priced ☺️ 5* as always
Thank you

December 30, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent choice

Always enjoyed these cocktails. Have a great variety and try to mix it up a bit by bringing out new mixtures. Also very reasonably priced.

January 7, 2023
Unprompted review
Rated 5 out of 5 stars

Small batch cocktails are by far the…

Small batch cocktails are by far the best pre made cocktails I’ve ever had. They contain plenty of alcohol in them but they don’t taste too harsh and strong making the perfect cocktail! They taste amazing are packaged well and I would highly recommend this company!

January 7, 2023
Unprompted review
Rated 5 out of 5 stars

Tasty affordable cocktails

Purchased from Small Batch Cocktail twice now as their prices can't be beat. Glad they've gone back to the original bottles with a shorter lifespan as I've bought both and they were my preference. 3 weeks is still ample time for gift giving anyway if you time it right!

October 19, 2022
Unprompted review
Rated 5 out of 5 stars

I love this product

I love this product.
I know they had issues over the Christmas period, likewise most small business with any of the delivery companies.
The Cocktails themselves were lovely and once I'm drinking again (dry January) will be ordering again.

December 15, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing New flavours .

These cocktails are amazing. Have ordered several times and have experienced no problems.
Amazing flavours my only problem is which ones to choose .
Highly recommend this company.

December 2, 2022
Unprompted review
Rated 1 out of 5 stars

Still waiting for delivery …

Ordered on the 20/12 express delivery and still waiting ! A problem with dpd I believe. Was told after emailing that it would be before NewYear now and still not arrived . Also told would be compensated, but with your next order!

UPDATE: Thankyou for your response .
I have also been given a refund .

December 20, 2022
Unprompted review
smallbatchcocktail.com logo

Reply from smallbatchcocktail.com

Sorry this still hasn’t arrived, unfortunately with the DPD issue pre Christmas we did manage to get 98% affected delivered! Unfortunately we do have a handful of orders circling around DPD and we can’t do a thing about it. We appreciate Christmas has now finished so all orders that didn’t arrive before NYE are either being replaced with our new menu launched on the 2nd or a full refund. In the whole time running this business this is the first major incident we’ve encountered. We have tried our best to keep all affected updated via social media channels,

Apologies Richard

Rated 1 out of 5 stars

Stinking attitude

Placed an order 5.12.22 on standard delivery as this should of been plenty of time to receive before Xmas never received before but apparently this is due to DpD machines breaking 19th Dec which they found out about on the 20th the date I received my despatch notice from them when questioned why they continued to send with DPD they said they sent it the 19th, I should of been checking their shipping page everyday but why would I they first reported problems on 14th Dec because of RM 9 days after I placed my order and not being delivered by RM so irrelevant anyway and DPD could miraculously deliver items if they were the most expensive paid items and had I been informed by email I could of requested an upgrade but I knew nothing about it anyway 1/2 owner Richard informed me on social media he doesn’t understand why he needs to keep explaining it to me oh you don’t I’m just the moron who placed a Xmas present order even had a delivery from America in
Less time & yodel for an order I placed 3 days before Xmas and they are notorious I digress 1st & last time ordering, richard your attitude stinks. COMPANY DID NOT REFUND MONEY EITHER!!!!!

*Yes you’re right I’m stupid says it all about your attitude that’s what’s laughable* look forward to the next winding up order 😂

Update 23.2.23 they want to give me a discount on my next purchase but haven’t given me my money back on the order that was never delivered no thanks 😡

December 5, 2022
Unprompted review
smallbatchcocktail.com logo

Reply from smallbatchcocktail.com

Dear valued customer,

We are sorry to hear about the inconvenience you faced with your recent order. We understand that you were expecting to receive your order before Christmas, but due to the unforeseen issue with DPD's machines, your order was delayed. We sincerely apologize for any frustration caused by this.

While we strive to provide accurate shipping information, there are instances beyond our control that can cause delays in delivery. We appreciate your patience and understanding during this challenging time.

Regarding your concern about DPD's delivery, we do our best to provide the most reliable and cost-effective shipping options for our customers. However, we understand that you were not satisfied with their service in this instance. We would like to assure you that we are constantly reviewing and improving our shipping options to ensure that our customers receive their orders in a timely and efficient manner.

Regarding the communication with our team, we apologize if you felt that you were not treated with respect or understanding. We always aim to provide excellent customer service, and we apologize if we fell short of your expectations.

We value your feedback and would like to thank you for bringing this to our attention. We would like to offer you a discount on your next purchase as a gesture of goodwill. Please let us know if you are interested in this offer, and we will be happy to assist you further.

We hope to have the opportunity to serve you better in the future.

Update, I’m unaware of who you are from your feedback, all affected customers received replacements or refunds by emailing us directly

Hello@smallbatchcocktail.com
Best regards, Launa Ward
Small Batch Cocktails

Rated 3 out of 5 stars

Average, not bad

Tried these cocktails a while ago. They were ok, nothing to shout about. Pretty average tasting but drinkable. We’ve tried plenty other pre mix cocktails and had better than small batch. On a plus they are quite reasonably priced though

February 13, 2022
Unprompted review
Rated 2 out of 5 stars

I originally ordered cocktails on…

I originally ordered cocktails on 11/01/2021 which were really nice, no complaints. I then ordered cocktails again on 26/11/2021 which were kept in a cool dry place until we decided to try them on Christmas Day. The first one we opened had a strange smell but we decided to give it a try and it tasted off.. 4 people in the house confirmed it tasted almost like blue cheese. We thought, maybe just a bad one in the bunch so opened 2 more flavours which had a play dough type smell, and also a strange taste. All of the cocktails were shaken before opening to make sure they were mixed properly and none of them were opened prior to Christmas Day. We were very disappointed.

December 29, 2021
Unprompted review
Rated 5 out of 5 stars

Great cocktails

Ordered from these guys a few times this year, ordered a box of 12 of the Christmas flavours yesterday morning and they were here within 24 hours. Really fast delivery as always! Can't wait to start them next week!

December 18, 2021
Unprompted review
Rated 4 out of 5 stars

Ordered 3 boxes of cocktails only one…

Only one box of three turned up from original order, kept being told it’ll be there tomorrow, on the 10th day full order was resent thanks to Emma.
Cocktails are really nice, but since expanding the business a few nice touches have fallen by the wayside.

December 1, 2021
Unprompted review
smallbatchcocktail.com logo

Reply from smallbatchcocktail.com

I think this is a little harsh, this particular order was a 2-3 day shipping! This was left on the 3rd day! With the Black Friday Sale all businesses experiencing slight delays with all courier networks! We also can’t chase an order until the 4th day has passed

However we do our best to get all orders shipped ASAP

Rated 5 out of 5 stars

Can’t speak highly of Small Batch…

Can’t speak highly of Small Batch Cocktails. They are very quick to respond, nothing is too much trouble and of course the cocktails and mocktails are just amazing! Have ordered a few different boxes now and none have disappointed. I’m sure all the people who we have recommended them to will agree as well. I look forward to my next delivery.

August 15, 2021

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