filled it all in on a sunday morning with the dog wanting out, because the email set a 72 hour deadline. three KYC files uploaded, all confirmed on screen. monday, a message saying one was unreadable,... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Deposit error cost me an evening. Put in £35 on a five-year-old phone, the cashier threw a generic 'something went wrong', but the money left my account. Took several hours and two chats before it s... See more
First ever online casino for me, everything felt straightforward.
Was bored, registered randomly, now I play sometimes happily.
Company details
Written by the company
Recommended Pick 🎯 Top welcome bonus
Contact info
United Kingdom
- smallharborbakery.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I deposited using an e-wallet and it…
I deposited using an e-wallet and it never appeared in my balance
The complaints procedure promises eight…
The complaints procedure promises eight working days for a substantive reply. Day eleven now on a payout query, and the acknowledgement email carries no reference number, so there is nothing to quote when I chase it
Transaction page
Transaction page; KYC upload timed out with bank transfer and no file was saved. Profile page gave the same old timestamp between two emails.
Checked again at Wed 20:51, same status in the casino account.
signed up for some spins deal?
signed up for some spins deal?? either way they appeared, 20 of them.
after tea I requested £23 back to…
after tea I requested £23 back to PayPal. The cashier showed approved, the history showed review, and support acted like those were the same thing. Could they make the cashier any more confusing?
The complaints procedure promises eight…
The complaints procedure promises eight working days for a substantive reply. Day eleven now on a payout query, and the acknowledgement email carries no reference number, so there is nothing to quote when I chase it
Casino receipt #72731 went wrong first
Casino receipt #72731 went wrong first: support called it approved with case #2059, but the account kept showing review. Email update left the pending tag visible between two emails
after KYC for £70
after KYC for £70: the receipt with case #98135 opened blank while the transaction row disappeared. Account the history page stayed blank before I closed the tab.
third time the cashier has thrown a…
third time the cashier has thrown a GENERIC ERROR on a card deposit.
crash game kept disconnecting right…
crash game kept disconnecting right before the multiplier landed.
Support ticket Sun 17:45
Support ticket Sun 17:45: queue position reset after a small £380 test then returned me to the lobby. Message centre shifted while the account stayed open while the payout label said paid.
Tried taking out £29 through Apple Pay
Tried taking out £29 through Apple Pay; it sat approved all morning and then returned to pending. Maybe it moves eventually, but the screen tells me nothing.
at 1am I opened support reply about…
at 1am I opened support reply about bonus; the promised update on the account page never arrived. KYC status gave no clear next step after 15 minutes.
Bet history refreshed once i reloaded…
Bet history refreshed once i reloaded the page after it slowed down; i then checked my balance and the figures lined up.
The problem started at Wagering page…
The problem started at Wagering page #39704: Hot Spin moved wagering by 5% with Apple Pay after the promo implied more. Email update hid the failed payment note at Fri 8:55.
After my second coffee
After my second coffee, Time-out was active on profile, but casino login still worked before my coffee went cold
Spend filter for £260 started the…
Spend filter for £260 started the issue: deposit limit had no timestamp on work laptop and the cashier still worked. Message centre made the cashier wait harder to trust after another refresh.
Transaction page
Transaction page; KYC upload timed out with bank transfer and no file was saved. Profile page gave the same old timestamp between two emails. Checked again at Wed 20:51, same status in the casino account.
I thought awaiting processing meant…
I thought awaiting processing meant they were sending it. Turns out pending means no one has checked it yet, five days on a £40 payout, and the representative stated that was perfectly normal.
This is the bit
This is the bit: Play-time alert came late and covered the slot stake button and yes, I checked the history
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
