Smallwood Home Reviews 2,577

LOVE this company and LOVE their amazing finished products! And the best customer service too!

I REALLY do not have enough words for how kind and compassionate this company is. They went way above and beyond for me over something I was having trouble with. The frames and prints are gorgeous, and I could not recommend them enough!

Terrible customer service. Don’t accidentally upload the wrong photo. They will not help to make it right.

I have ordered multiple framed pictures twice from this company! The framed pictures are beautiful! This company is eager to assistant you, change orders and timely! You never have to wait long periods of time to receive your order! If you want a beautiful product from people that care, I would suggest Smallwood!

My photos arrived as expected. I really loved them

Went online to order my framed print only to realize that in order to get all of the print in without cutting anything off, I would have to order a special size.
The person who answered all of my questions and helped me with this was wonderful at doing so. The print is beautiful and so vibrant. The only thing I am regretting is, that when I was going to order on the site and not with the help of a representative through email, I would've chosen the lighter colored wood frame out of the 4 choices shown. However on the site it shows the shades but doesn't show the shade/color name, so I just called it natural when ordering with the rep through email. Turns out it was actually called almond. Since it's a special order I'm kinda just stuck with it, unless I would want to pay more for the correct shade. Just pointing out so no one else does the same. I had no idea there was a natural and an almond based on the four choices I had seen when trying to order through the website. I really do think that the color name should be included under the picture of the corresponding frame.

I’ve used this company for years. Recently I ordered a very large framed print and the quality of the print was poor and blurry I realized once I received my print. Their customer service went above and beyond to help me get a replacement image for my frame and were so helpful and kind.

I ordered two pictures, one arrived damaged so I contacted customer support and sent in proof that my item was damaged… the next day I received an email stating a new canvas would be sent my way. No having to deal with returning the old one and waiting forever on the new one to be shipped. Thank you!

I couldn’t be happier! My small woods frames looks so great above my couch! The quality is outstanding and they arrived super quick!

I purchased several framed prints. One of the prints was damaged during shipment. I contacted Customer Service, sent a photo of the damaged print, and a new replacement print was sent immediately. Great customer service! Love all my Smallwoods products

I have ordered multiple prints from smallwoods & I will absolutely order more, and recommend to all of my friends and family. The quality is unmatched and the customer service is incredible. They are quick with responses and helped resolve a photo quality issue by sending me a replacement free of charge. I can’t thank them enough for being accommodating. And for the fast shipping!!

Customer service was incredible. The communication between email was very quick response time and the professionalism was unmatched. Thank you Smallwood for my wonderful experience!

I placed an order and made a mistake on my part. They so graciously fixed it and I am so grateful! I would recommend them for all of your wall needs!

My first print wasn’t great quality due to the photo that I had submitted but they happily replaced the product when I submitted a better quality photo. Shipped fast and looks great. Customer service was really REALLY impressive - multiple Smallwood employees reached out supporting us. We will be working with them moving forward ❤️

Smallwood does a great job every time! I have been purchasing from Smallwood for the past four years now and have always been happy with my purchase. Recently, my order came damaged & they sent me a replacement quickly. Customer support was very kind and easy to work with. 10/10 recommend Smallwood! Love that you can replace photos in the large frames, too!

Originally purchased a set of canvas wrapped frames and liked the quality. When we did new family pictures I wanted to update the photos as advertised so I ordered the refills. When they arrived, they don't fit the frame. Nowhere on the website does it specify what frames the print refills work in or any exclusions. When I called to order just the frames I need and let them know their advertising was misleading, they stated I would have to reorder the frames with the photos again. They had no other options and talked to me like I was an idiot for not knowing the frame wasn't compatible but if it's the exact same size, how would I know that? Why would I want to own duplicate pictures? I will not be purchasing from them again based on the false advertisement and condescending representative.

I am very disappointed by the customer service (or rather lack there of) that was provided. I understand the printing color can very slightly, but the print I received looks absolutely nothing like the photo I submitted. I have been a loyal customer for many years and have placed several orders over the years. The fact that you didn’t even offer a partial refund (or any resolution for that matter!), is extremely upsetting. I most definitely will not be ordering from you again. Your lack of customer service/satisfaction is appalling.

They have great customer service. They responded quickly when support was requested. They made sure that I was satisfied with my purchase. Their products are beautiful and great quality. I highly recommend ordering through Smallwood Home.

Never received.

Great quality! I used photos taken from my iphone and the quality is superb; I ordered the 44x29 frames. One arrived with a crease in the print and I contacted them, heard a response within an hour and a replacement was processed same day. They had me throw out the damaged print so I didn't even have to worry about returning it. Will be using in the future!