Just had my account suspended and I have sent email asking why as can't do live chat unless you are signed in. Still waiting for a proper response after 3 days.
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Opened an account as I've not had another exchange account since joining Betfair years ago. Anyone trying to establish themselves in this niche market is going to find it tough competing ag... See more
Company replied
I am using several years now. But week ago they requested documents from me which i provided. They dont talk to me on email and wont let me login to acess their live chat
Company replied
Great customer service on the issues I had encountered. Thankyou
Company replied
Company details
Information provided by various external sources
Smarkets is the company fusing sports betting, prediction markets and financial technology into a sleek exchange.
Contact info
United Kingdom
- support@smarkets.com
- smarkets.com
2.6
Poor
595 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Smarkets
Hi Chris,
Thank you for leaving a Smarkets review.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
We would like to thank you for the positive comments regarding your experience and for your feedback regarding our UI and liquidity.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Audrey
Smarkets Customer Experience Team
Reply from Smarkets
Paul, Thank you for leaving a 5* Smarkets review.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
We are very pleased your enjoying the platform 😊
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Kind Regards
Michelle
Smarkets Customer Experience Team
excellent customer service!
excellent customer service!
Had a bet incorrectly settled. Got in touch with customer service via chat. They were quick and prompt to take immediate action to rectify the situation
July 20, 2024
Unprompted review
Reply from Smarkets
Raggaman,Thank you for leaving a 5* Smarkets review.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
We would like to thank you for the positive comments regarding our live chat 😊
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Kind Regards
Michelle
Smarkets Customer Experience Team
Very helpful and quick to respond to…
Very helpful and quick to respond to your messages.
July 21, 2024
Unprompted review
Reply from Smarkets
Alexis, Thank you for leaving a 5* Smarkets review.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
We would like to thank you for the positive comments regarding our response time.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Kind Regards
Michelle
Smarkets Customer Experience Team
Great exchange app number 1 platform…
Great exchange app number 1 platform for me.
July 19, 2024
Unprompted review
Reply from Smarkets
Steven, Thank you for leaving a 5* Smarkets review.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Kind Regards
Michelle
Smarkets Customer Experience Team
Excellent customer service
Excellent customer service helping me solve several issues I had with my previous email and with withdrawals.
July 15, 2024
Unprompted review
Reply from Smarkets
VP, Thank you for leaving a 5* Smarkets review.
We are always looking for customer feedback so your comments around your experience are much appreciated.
Your positive comments around our customer service let's us know we are on the right track to offer the best possible experience to our customers.
We would like to thank you for the positive comments regarding our odds and commission. Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Kind Regards
Michelle
Smarkets Customer Experience Team
Smarkets is great
Smarkets is great, have been using it for years. Any issues, just contact support and they can usually help you!
July 15, 2024
Unprompted review
Reply from Smarkets
5 * review Smarkets
Thank you for leaving a 5* Smarkets review.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Kind Regards
Michelle
Smarkets Customer Experience Team
Fraud
Someone managed to get into my bank account and deposited funds into an smarkets account! I asked them to look into this over a month ago. They don’t reply to my messages for days and then say they’re looking into it! Have some serious dodgey security system by the looks of things! You can deposit money into accounts using other peoples details!
June 16, 2024
Unprompted review
Reply from Smarkets
Hi Pb,
Thank you for leaving a Smarkets review.
We are very sorry to hear about your recent negative experience regarding your account.
As this relates to a specific account, we recommend contacting us directly at support@smarkets.com
When emailing us, please use the same account email address used to sign up.
Unfortunately, due to GDPR, we are unable to deal with specifics of a complaint publicly.
Wishing you a great rest of your day.
Kind regards,
Audrey
Smarkets Customer Experience Team
Rapid, efficient service
Instant response with the information I required. Fast, efficient, knowledgeable and professional.
July 10, 2024
Unprompted review
Reply from Smarkets
Hi Mike,
Thank you for leaving a Smarkets review.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
We would like to thank you for the positive comments regarding your experience and about our customer service team.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Audrey
Smarkets Customer Experience Team
Smarkets rely/target matched bettors…
Smarkets rely/target matched bettors to, match their markets. The way they treat them at times and screw them over with their reliance on them is.... can't be described with filters. Pathetic
5 minutes in to the France vs Spain match, I make a deposit to lay more potential bets. SUSPENDED!
5 Minutes in to a massive game they do this. There have been occasions in the other knockout games where I could have potentially been absolutely ****** by this. Pure luck I wasn't.
The suspension locks me out entirely, I can't even view my current bets.
Thank god Betdaq are improving so drastically, can't wait to not have to deal with these scummy lot again
July 9, 2024
Unprompted review
Reply from Smarkets
Thank you for leaving a Smarkets review. We are very sorry to hear about your recent negative experience regarding your account. We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers. Our verification team conducts periodic reviews as we are obligated to verify that the funds coming through to customer accounts are derived from legitimate sources under our AML regulations. Additionally, we are also required to make sure that our customers gamble within their means to ensure their affordability while using their Smarkets account. Requesting customer documents helps us to ensure these requirements are met. Please do not hesitate to contact our Customer Operations team via email on support@smarkets.com if you would like any assistance or if you wish to pass on further feedback. Apologies for any inconvenience caused.
Kind regards, Smarkets Customer Experience Team
Very Disappointed with Smarkets’…
Very Disappointed with Smarkets’ Handling of Matched Bet Issue
I placed a bet on a greyhound race on 7 July 2024, which was clearly marked as "matched" in my account, with the liquidity on the exchange reflecting my bet size. However, after the race, my statement suddenly showed the bet as unmatched, costing me my winnings. Despite multiple attempts to resolve this with Smarkets, including detailed explanations and evidence, they repeatedly insisted the bet was never matched and offered no meaningful solution.
This experience has seriously undermined my confidence in Smarkets. If bets can appear matched and then vanish when they win, it calls into question the reliability and fairness of the platform. Smarkets' handling of this situation has been disappointing, and I feel compelled to warn others about the potential risks of betting on this platform.
Lucas Morse
Updated.
Smarkets just contacted me essentially saying there is no chance that their software is mistaken, pretty sure I heard a certain letter delivery service say something similar for decades :)
July 7, 2024
Unprompted review
Reply from Smarkets
Thank you for leaving a Smarkets review. We are very sorry to hear about your recent negative experience regarding your account.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers. As this relates to a specific account, I can see that you have emailed our support team also with these concerns and we will continue the conversation with you via email. We apologise for the inconvenience caused and look forward to hearing from you.
Kind regards, Ryan Smarkets Head of CS
Good generally
Good commission levels, market options and liquidity for the markets i bet in .. less keen on changing order of selections according to price (ie not able to fix) which can cause confusion
July 7, 2024
Unprompted review
Reply from Smarkets
Hi JB,
Thank you for leaving a Smarkets review.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
We would like to thank you for the positive comments regarding your experience and for your feedback regarding the confusion order of selections can cause.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Audrey
Smarkets Customer Experience Team
Easy to navigate around site with…
Easy to navigate around site with plenty of football options and i like how i can bet on a horse and lay it off at shorter odds with the keep in play option
July 4, 2024
Unprompted review
Reply from Smarkets
Terry, Thank you for leaving a 5* Smarkets review.
We are always looking for customer feedback so your comments around navigation are much appreciated. Our main aim is to offer the best possible experience to our customers by providing options such as the ones you have mentioned above.
We would like to thank you again for taking the time to leave us this feedback. Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Kind Regards
Michelle
Smarkets Customer Experience Team
The back and lay odds on Smarkets have…
The back and lay odds on Smarkets have huge difference as compared to Betfair and sometimes there are no odds available in a middle of crucial time of your bet and it will have an option make your offer instead of actual odds which can cause losses as this affects trading in a high intensity match. Also betfair has AVB betting on horse racing where you can bet on 2 horse races against each other rather than betting on the whole horse racing event. Smarkets has lots of beating choices which is a good thing but then need to have a model exactly like betfair or even better than Betfair. Thank you
July 1, 2024
Unprompted review
Reply from Smarkets
Thank you for leaving a Smarkets review. We are very sorry to hear about your recent negative experience regarding your account. We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers so thank you again.
Kind regards,
Smarkets Customer Experience Team
Awful servise from A to Z
I opened a few days a Smarkets account, and wanted very much to bet EURO 2024. So i deposited, at first they allowed me to deposit 1k EUR, and nothing more, i edited my limits but was nothing solved, as monthly limit is 550 eur, while daily is 10k EUR. Where is the logic? No where at Smarkets.. as even having 10k euro deposit limit dailly, monthly is 550 EUR.
I contacted numerous times on chat and they said will send me an email with required documents within 2 days, passed more than 4 days, no email to be found, no reply, and insanely bad service, customer support too. I lost precious time whish i could bet, dont use it! is not a empty complain, is the way they treat customers.
June 29, 2024
Unprompted review
Reply from Smarkets
Petrea, Thank you for leaving a Smarkets review. We are very sorry to hear about your recent negative experience regarding your account limits. Our main aim is to offer the best possible experience to our customers while providing support. We have responsibilities and also have measures in place regarding limits from our safer gambling team. From your information I would recommend contacting the Customer Operations team via email on support@smarkets.com and further information can be reviewed as limited information can be provided over this platform. Apologies for any inconvenience caused.
Kind regards, Smarkets Customer Experience Team
Excellent Yash
Yash was very good tonight as twice helped me out with my withdrawal questions
June 28, 2024
Unprompted review
Reply from Smarkets
Kalbir, Thank you for leaving a 5* Smarkets review.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
We would like to thank you for the positive comments regarding the service our agent provided and pleased you got clarity around a withdrawal. Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Kind Regards
Michelle
Smarkets Customer Experience Team
Withdraw time need 6 hours us too long
Withdraw time need 6 hours is too long, if I can received the Withdraw payment fast, this will better.
June 27, 2024
Unprompted review
Reply from Smarkets
Tommy, Thank you for leaving a Smarkets review.
We are always looking for customer feedback so your comments around our processing times are much appreciated. Our main aim is to offer the best possible experience to our customers.
Withdrawals do take 6 hours to process from our end. Once processed, it then depends on what payment method is used. Thank you again for your feedback. Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Kind Regards
Michelle
Smarkets Customer Experience Team
Was skeptical to join after seeing the…
Was skeptical to join after seeing the ratings. So far it's been a great experience. The withdrawals are always quick to do. Hope they keep improving the standards.
June 28, 2024
Unprompted review
Reply from Smarkets
TR, Thank you for leaving a 5* Smarkets review.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
We would like to thank you for the positive comments around withdrawal times. Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Kind Regards
Michelle
Smarkets Customer Experience Team
Smarkets fantastic customer service…
Smarkets fantastic customer service prompt very informative.
The actual site easy to use best prices in town.
June 27, 2024
Unprompted review
Reply from Smarkets
Scott, Thank you for leaving a 5* Smarkets review.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
We would like to thank you for the positive comments around our customer service team but also the navigating the site. Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Kind Regards
Michelle
Smarkets Customer Experience Team
smarkets is one of the best exchange…
smarkets is one of the best exchange bookmakers out there beautiful design....if they used betangel it would be the cherry on top
June 26, 2024
Unprompted review
Reply from Smarkets
Hi Colin,
Thank you for leaving a Smarkets review.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
We would like to thank you for the positive comments regarding your experience and for your suggestion about betangel.
Please do not hesitate to reach out to us via live chat or email on support@smarkets.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Audrey
Smarkets Customer Experience Team
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