Smart Drainage Ltd Reviews 122

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being fast, reliable, and outstanding, often noting the company's ability to accommodate urgent requests and deliver efficient results. The staff are frequently highlighted for their professionalism, helpfulness, politeness, and extensive knowledge, ensuring a smooth and pleasant experience for consumers. People also appreciate the company's punctuality and their commitment to keeping work areas clean and tidy. The overall sentiment points to a highly recommended service that is easy to deal with and provides excellent advice. However, some customers were dissatisfied with the company's defensiveness when concerns were raised.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the efficiency and professionalism of... See more

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, efficiency, and... See more

Based on these reviews

Rated 5 out of 5 stars

As always, Nigel and his team provided a fast, reliable and outstanding service to us. On this occasion, our client required urgent survey works to be undertaken and Smart Drainage moved everything... See more

Rated 5 out of 5 stars

The whole service was just great. They were not long in attending. They turned up on time with nice clean lorry and equipment. The driver was so helpful and decent and polite. He soon got on with the... See more

Rated 5 out of 5 stars

Arrived within the time window they had given and were polite and understanding and very helpful. Explained where the waste product went and how it was used. The operator was mindful of my needs and... See more

Rated 5 out of 5 stars

The crew were great, keeping mess to a minimum and tidying up after themselves daily. End result was a drainage system that works and came complete with a brief report and a plan of pipes I didn't kno... See more


Company details

  1. Drainage Service
  2. Plumber

Written by the company

We offer efficient and competitive drain blockage clearances We solve repeat blockage problems Drain cleaning and Maintenance. We also cover the whole East Devon and Exeter area. High Pressure Water Jetting Services. Commercial and Domestic Tank Emptying Services.


Contact info

4.9

Excellent

TrustScore 5 out of 5

122 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

outstanding service reasonable cost

We have tried every other septic tank service company in mid Devon over 50 years but we have found Smart Drainage to be the best. Our property is remote and isolated along narrow moorland lanes and the tank is not easily accessed but they provide a prompt efficient no mess service at a very reasonable cost and have cheerful and helpful employees.

April 22, 2026
Rated 5 out of 5 stars

Fantastic company

Fantastic company. All work completed and finished within the schools half term deadline. Great customer service and professional workmanship.

April 20, 2026
Rated 5 out of 5 stars

The whole service was just great!

The whole service was just great. They were not long in attending. They turned up on time with nice clean lorry and equipment. The driver was so helpful and decent and polite. He soon got on with the job and was in his way. Lastly the communications were highly efficient and the correct paperwork supplied electronically. Top Class!

April 7, 2026
Rated 5 out of 5 stars

Service

We requested a full service of our treatment plant and a replacement compressor which was ordered and fitted quickly to avoid any further issues. They provided useful advice on how to maintain the plant.

February 26, 2026
Rated 5 out of 5 stars

Comprehensive easy to read report on…

Comprehensive easy to read report on CCTV drainage system and septic tank survey with follow up phone call arranged quickly to discuss next steps needed.
SMART drainage were able to drain septic tank and then do the survey for us with minimal disturbance to current property owners.
Thank you .

February 17, 2026
Rated 5 out of 5 stars

Nigel and his team were professionals…

Nigel and his team were professionals from start to finish. With a relatively complex installation I could not have been in better hands. The project was completed on time and with all matters resolved. Happy to recommend Smart Drainage as a reliable contractor.

December 5, 2025
Rated 5 out of 5 stars

Very prompt to reply with all…

Very prompt to reply with all communication. Very clear with both written and verbal communication. Took the time to explain the process, show the customer the problem, and was transparent with costs.
Personable and punctual as well!

December 17, 2025
Rated 5 out of 5 stars

Good, fair service

Prompt reply to request, turned up on time. Advised me against extra work at the time to save me money. Worked efficiently and a fair price. Would use again

November 21, 2025

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