Smart Hearing Reviews 10

Not fit for purpose, right ear device didn’t work from the start and the left device stopped working completely after 4 days. I must admit I was quite happy when only one of them was working but now I’ve got two faulty ear pieces. I’ve informed (Lorraine) at support smart hearing 3 days ago but as yet no reply.
If they don’t get back to me by Monday I will request a chargeback from my bank as I paid by credit card.

I would give -1 if I could bought these specifically for Tinnitus didn't help, and I tried returning them well within the stated time and I just kept getting Ai generated emails back asking more questions, AVOID AT ALL COSTS 😡

Bought them based on advertising hype. Found they boosted sound but was "tinny" and distorted. After a week of trying them on April 28th 2026 emailed company to return them for refund if not satisfied as they state in advert. Now May 9th still not been able to return them they as keep fobbing me off.
DO NOT TRUST THIS COMPANY!!

Smart Hearing — B001857
Send2Hub — Unit 4 Tunstall Trade Park
Brownhills Road
Stoke-on-Trent
ST6 4SE
United Kingdom
This is an address supplied by this company as we reported the purchase as unauthorised and suddenly UK return address please send them an e mail telling them you are returning to this address and register the parcel also contact you bank report their behaviour

When I ordered my hearing aids it states on the website 3/5 business days I waited 10 business days although shops, banks and post offices all open on a Saturday I would class a Saturday as a business day. All in all I waited 14 days and this was blamed on royal mail and the bank holiday although I ordered a week before the bank holiday.

Contacted them was easy enough but the response showed no empathy nor did they contact me at any time regarding the delay it was all me. The customer service is appalling and I only hope the hearing aids are worth the poor service.

They have a 45 day return for a full refund but have found out that it’s from the date you order and not the date you receive them.

ordered these hearing aids about a month ago, tried them on all settings and all volumes for a couple of hours each time, they amplify the sound but in a very mechanical tone. They are not the quality that they suggest they are in their ads. Communication with the company is appalling. They clearly hope that by making you chase their help desk that you will give up and hence donate £149 to their bottom line. Still trying to get return instructions but not at all hopeful of success. IF you heed any advise at all, don't touch these with a barge pole !!!

The hearing aids are probably good but the pair that I've received are faulty. The right hand one makes an extremely loud noise randomly and it impacts on my tinnitus. So I am unable to use them. I've contacted smart hearing and they are at present promising to replace them but they are not very good. I've had to wait and wait they are far outside their promised remit of replying within 48 hours. Now I just keep getting repeat emails saying the same thing over and over. I've replied with the same answer verifying my address. I guess it's an algorithm I'm dealing with not a person.
The aids when I've briefly had them working seem ok. They make my voice very loud but I still can't hear the TV that well.
The whole experience has been a lot of hassle and very disappointing.

The hearing aids did not fit in my ears. My ear canals were too narrow and they did not stay in my ears. I asked to return them for a refund as stated in their advertisement (I sent them the requested photos) but all I got was emails, nine in total. I have returned them to the return address on the package so I await their refund of £149. I will update if and when I receive it.
Update: My Revolut bank resolved my dispute and I received a refund. I also received an email from Smart Hearing asking me to retrieve the sent parcel as rhe return address on package was not the correct address to send them to. When I have retrieved the package I have to contact them again for the correct address and return them by recorded dellivery. This will take a long time! Meanwhile their name keeps changing from Smart Hearing to Try Smart Hearing. Thankfully I received my £149.99.

My 86 year old mum is very hard of hearing and as such watched our lips and tried to join in our conversation. We tried a few hearing aids but the smile on mum's face when we put in her smart hearing aids would bring you to tears. Now other family members have ordered. Also the communication from Christine was 1st class, cannot fault my experience.

I found the hearing aids far superior to the set I was supplied from the NHS. I wear them every day for 8+ hours on average. I have settled on the 2nd Mode which I find to be the comfortable for my hearing. I place them in the charging station at night and I think I shall probably only charge the charging station once a week. So far the person that is most pleased with my hearing aids is my wife (she has stopped shouting at me).