Purchase a rug on 29th March 2026, did not match up to its description, wafer thin and not what I wanted, especially for £99. Which I'm out of pocket now, sent 22 emails, chat bot, what's app, rung t... See more
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See what reviewers are saying
Great product, love the design, couldn't find anything else like it anywhere else. Only small thing is it does slip a little on our carpet, but just a tiny bit of movement. Also, only being able to ge... See more
My rug was supposed to be delivered a week ago but due to unforeseen circumstances I had to rearrange delivery date. This was done quite easily with no communication problems. My item was delivered on... See more
Very pleased with the rugs, delivery was good, although couldn’t track the items as said “access denied” so not sure that was about. Good quality at a good price. The large rug was folded in correctly... See more
Company details
Written by the company
Welcome to Smart Living - We believe in offering top quality products to suit everyone tastes and budgets. Our trading experience over the years allow us to offer you unbeatable prices across our range in Home Decor, Household Linens, Bedding to Curtains.
Contact info
Unit-2, Block -5, Grazebrook Industrial Park, Peartree Lane, , DY2 0XW, Dudley, United Kingdom
- 01384521170
- support@smart-living.co.uk
- smart-living.co.uk
2.6
Poor
57 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Purchase a rug on 29th March 2026
Purchase a rug on 29th March 2026, did not match up to its description, wafer thin and not what I wanted, especially for £99. Which I'm out of pocket now, sent 22 emails, chat bot, what's app, rung the company ( no answer) to return this , but still got it , £99 means a lot to me, to treat customers like this, something should be done, cause looking at reviews, I'm not the only one , it's day light robbery
March 29, 2026
Unprompted review
Avoid at all costs
Avoid at all costs. I have had a shocking experience. I ordered a throw via debenhams and ended up returning it via a label provided by them/ smart living. It confirms the item has been returned but I have not received any refund or even correspondence. This has been ongoing for over 3 months without any response to my many emails. They clearly dont have a seamless partnership with debenhams as its been a total mess from the start.
August 23, 2025
Unprompted review
Button holes but no buttons
Ordered duvet cover which arrived ok. Put on bed & there’s button holes but no buttons so can’t do it up. Contacted Debenhams who contacted smart living & 30% refund offered. It wasn’t very expensive anyway so was about £4.50. I asked for 50% as to buy buttons & sew them on myself it’s worth that surely! But no they want it returned. So for £2.50 extra it’s a right faff as am housebound at the moment.
October 5, 2025
Unprompted review
Sent rug back over two week ago got…
Sent rug back over two week ago got told my refund has been issued and still nothing after 2 week. Would not buy again from this company . If anyone reads this refund my money asap ! Thieves !
March 11, 2025
Unprompted review
Reply from Smart Living Wholesale
Thank you for reaching out to us.
The order was placed with Debenhams for your item, and once it was returned to us, we promptly processed the refund on our end. You should have received a confirmation email from Debenhams regarding the refund.
When you contacted us, we provided a screenshot of the order showing that the refund had been processed from our side.
We have been actively following up with Debenhams as they are responsible for crediting the refund back to your account. Unfortunately, there has been a delay on their part, and we have not yet received any resolution despite our efforts.
We completely understand your frustration, but we kindly ask that any concerns regarding the delay be directed to Debenhams, as they are the ones causing the hold-up. Rest assured; we are continuing to pursue this matter with them to ensure it gets resolved as soon as possible.
Thank you for your understanding, and we sincerely apologize for any inconvenience this has caused
Don’t buy anything from smart living…
I have been waiting for a refund for weeks! I have emailed customer service 3 times and no reply. Ongoing issue since 31st December! Reported to Debenhams they are not resolving the issue either!
December 31, 2024
Unprompted review
My order from Debenhams was delayed
My order from Debenhams was delayed, and I contacted the company for assistance. It took some time to get through, but once I did, they explained they were experiencing a higher volume of customer queries than expected. I really appreciated that they took the time to listen to my concerns and resolved the issue quickly. While I was frustrated at first, I’m now very satisfied with the outcome. I'm giving 5 star because of there customer service
December 27, 2024
Unprompted review
Worth Purchase
The rug is absolutely stunning! The vibrant colors and intricate detailing have brightened up my room and added such a unique touch to the space. While the delivery took longer than expected, it was well worth the wait, and I’m so happy with my choice!
January 22, 2025
Unprompted review
Non Existent Customer Service/ Theft
Bought two throws from Debenhams via this company. Items were returned unopened and full tracking details supplied via email to their customer service email address requesting a refund. I placed my order with Debenhams on December 27th and it took a fortnight just to receive the order. Items returned the next day. The refund still hasn't been actioned and my emails to their customer service are being ignored. Non existent customer service. Will now have to instigate legal proceedings to recover my money via the small claims court which is tiresome to say the least. Avoid at all costs!!
January 25, 2025
Unprompted review
Reply from Smart Living Wholesale
Dear Ms. Morris,
We apologize for the delay in our response. Please be advised that our Customer Support Team operates Monday to Friday, and is unavailable over the weekend.
Upon reviewing the tracking information you provided, we can confirm that your return parcel was delivered to the depot on 22nd January 2025. However, it has not yet reached our warehouse. For your reference, we have attached screenshots showing the standard return process, where parcels are first delivered to the depot before being forwarded to our warehouse.
At this stage, we regret to inform you that your parcel has not yet arrived at our facility. Rest assured, once the return is received, your refund will be processed within 48 working hours. As outlined in our returns policy, all refunds will be processed within 14 days of order cancellation or receipt of the returned goods.
We are currently in communication with Yodel to resolve the issue related to the tracking information and to ensure prompt delivery to our warehouse.
We appreciate your patience and understanding in this matter, and we will continue to monitor the situation closely.
STAY AWAY bought bedding from Debenhams…
STAY AWAY bought bedding from Debenhams wanted to return paper-thin duvet. No paperwork in parcel to return, my return won't log onto their system, ignore emails or work very slow been waiting for over a week now only got 7 days left to return it and they have the cheek to charge 1.99 for returning it. Terrible service
January 9, 2025
Unprompted review
Awful company
Awful company! I ordered Xmas cushions via Debenhams (don't get me started on them!) The item was despatched by Smart Living using Evri (sigh). The item was meant to be delivered on a day I was out so I diverted it to my local post office. The item was not delivered & Evri have advised that it is lost. Now Smart Living are telling Debenhams that it was delivered because someone at their team is either lying for £30 or they can't figure out simple tracking information? This is what is wrong with retail today, greed with no customer service!
December 16, 2024
Unprompted review
Shaggy Rug Grey
This is the second shaggy rug purchased. Very good rug, good colour, need to put something underneath to stop it from slipping. My bugbare is not being able to track it but that is the delivery’s fault. Luckily both times I have been in.
November 15, 2024
I ordered a duvet cover,which you took…
I ordered a duvet cover,which you took the money for? A few days later you told me it was out of stock, so for you to send me a 'how did we do email?' is completely crazy, didn't get the money back for a few days. Is this how you make money?
September 24, 2024
Really good quality for the amazing…
Really good quality for the amazing price. Fast delivery
September 15, 2024
Very pleased with the rugs
Very pleased with the rugs, delivery was good, although couldn’t track the items as said “access denied” so not sure that was about. Good quality at a good price. The large rug was folded in correctly so one of the edges was upturned so trying to flatten that out and the smaller rug seemed a slightly different shade (reason for not giving 5*) but all in all was pleased with my purchase and would recommend this company
August 26, 2024
Arrived very quickly in good condition
August 8, 2024
Its the second time we have bought a…
Its the second time we have bought a rug from Smart living.
Amazing quality considering the price.
The pile height is good and the threads are really soft.
Highly recommended.
June 14, 2024
Well I am very pleased with my purchase…
Well I am very pleased with my purchase I did have a problem at first but it was not
This Company it was due to our local DIY
Store not sending the order on to this company which I do apologise for.
May 20, 2024
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