Smart Mortgages Reviews 33

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professional approach, making the mortgage process stress-free and efficient. Many people highlight the excellent service received, noting the clear advice, quick turnaround times, and consistent support provided. Reviewers frequently commend the customer service, emphasizing the team's availability, responsiveness, and willingness to go above and beyond. People appreciate the detailed explanations and guidance, especially first-time buyers who felt reassured and well-informed throughout the entire process.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being... See more

Service

Consumers find service to be positive, highlighting professionalism, efficiency, and attentiveness. Many... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have dealt with Aaron and he has been nothing short of fantastic. Having previously spoke with another mortgage advisor who advised pretty quickly she couldn’t help I searched social media and foun... See more

Rated 5 out of 5 stars

As a first time buyer the process of buying a house can seem daunting and overwhelming but Joel from Smart Mortgages made the whole process stress free and efficient. He took care of everything and wa... See more

Rated 5 out of 5 stars

Aaron has been fantastic from start to finish. He secured us a great mortgage and later helped us remortgage at the best possible rate, even when the circumstances made it far from straightforward. Hi... See more

Rated 5 out of 5 stars

When we moved to Derry and started looking for a home our experience was made so easy because of Aaron and The Smart Mortgages team. Literally had our mortgage sorted within hours, not only that he he... See more


Company details

  1. Mortgage Broker
  2. Financial Consultant
  3. Insurance Broker

Written by the company

Smart Mortgages is an FCA-authorised mortgage broker based in Northern Ireland, helping clients across the UK. We provide clear, expert mortgage advice for first-time buyers, home movers, landlords, and self-employed clients. We specialise in complex cases, including limited company directors, foreign income, buy-to-let, remortgages, and high-value lending. From first enquiry to completion, we make the process simple and stress-free. 📞 Make it a Summer of Smart Mortgages – expert advice, tailored to you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

33 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Highly Recommend - thanks Joel

Joel was a great help. He took time to understand my position and was fully flexible to revise his advice as my situation changed. Would highly recommend - these guys know their stuff.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

We had a great experience.John was a…

We had a great experience.John was a great help throughout the process. Keeping us updated and answering any questions. He was was able to help with lowing our term and made it a very smooth process. Would recommend their services.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Aaron is a superstar

We have dealt with Aaron and he has been nothing short of fantastic. Having previously spoke with another mortgage advisor who advised pretty quickly she couldn’t help I searched social media and found smart mortgages. Aaron was incredibly helpful, exploring all options for us and getting us the best deal. He is always at the end of the phone to answer any questions we may have. We are very grateful for all Aaron’s help he has gone above and beyond in making our dream a reality.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service from Aaron…

Absolutely fantastic service from Aaron and his team. We got our first mortgage with Smart Mortgages two years ago and it was time to renew in June. But with the rates looking like they would increase, Aaron was able to lock-in a new fixed rate for us just before they went up. They were able to go over any concerns we had and had the new approval in a matter of hours. Could not recommend more highly. Shaun

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended - Great experience

I would highly recommend Smart Mortgages and in particular Joel to anyone interested in getting onto the property ladder. As a first time buyer I didn’t really have much insight into the process but Joel worked brilliantly with me and made the process very smooth. He organised calls and kept me posted throughout the process and made it very simple for me to understand.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

When we moved to Derry and started…

When we moved to Derry and started looking for a home our experience was made so easy because of Aaron and The Smart Mortgages team. Literally had our mortgage sorted within hours, not only that he helped us get in touch with the agent working in the estate we where interested in, helped us with a lawyer he just went above and beyond - fast forward two years later and he is still looking out for us by getting us an amazing new rate, Aaron has kept in touch with us and honestly we haven’t had to think about the next step, it’s been so easy. 10/10 Service.

March 14, 2026
Unprompted review
Rated 5 out of 5 stars

They make it so easy!

Aaron has been fantastic from start to finish. He secured us a great mortgage and later helped us remortgage at the best possible rate, even when the circumstances made it far from straightforward. His knowledge and persistence meant we never felt out of our depth, and he always had our best interests at heart. On top of all that, he was the one who pointed us towards the area we now live in, which has turned out to be one of the best decisions we've made. We really couldn't recommend him enough.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Incredible service everytime.

Incredible service from start to finish. Aaron and the whole team go above and beyond everytime to be sure everything is correctly done and plain sailing for both personal and business mortgage’s. Thank you all.

March 12, 2026
Unprompted review

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