SmartBuyGlassesReviews 

1,729
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Easy to order. fast to deliver. lens are exactly as per request in terms of perscription. amazing service!

Rated 4 out of 5 stars

Was pleased to order another set if prescription sunglasses from Smart Buy Glasses, plus an extra set of cut lenses. The sunglasses were perfect but the extra lenses showed a lot of distortion. We wen... See more

Company replied

Rated 5 out of 5 stars

The delivery was very quick. The frame is light, it’s a very good fit and I’ve got accustomed almost immediately with the new diopters. I’m using the glasses as a second frame when playing tennis and... See more

Rated 5 out of 5 stars

Amazing service, I had an issue because the wrong Address was saved in my Apple Pay and they e-mailed me and supported me with the address change so generously, efficiently & nicely. The product arri... See more

Company details

  1. Glasses Store
  2. Contact Lenses Supplier
  3. Eye Care Center
  4. Fashion Accessories Store
  5. Optician
  6. Sunglasses Store

Information provided by various external sources

Depuis 2006, SmartBuyGlasses est un leader du marché de l'optique en ligne. En vous proposant la plus large gamme de lunettes de soleil, de vue et de lentilles de contact de grande marque, SmartBuyGlasses satisfait depuis plus de 10 ans des milliers de clients à travers le monde.

SmartBuyGlasses Switzerland Details

Written by the company

180 Grandes Marques à Prix Incroyables
SmartBuyGlasses, nous avons la plus large sélection de lunettes en ligne avec plus de 80 000 modèles et 180 marques.
Retours Sous 100 Jours
Si vous n’aimez pas vos nouvelles lunettes, n’ayez crainte! Vous pouvez les retourner sous 100 jours à SmartBuyGlasses.
Garantie de 24 Mois
Notre garantie exclusive de 24 mois couvre tous les défauts du fabricant sur les lunettes de soleil et de vue et ce, dans tous les scénarios possibles. Pour les lentilles de contact, vous avez une garantie de 3 mois.
Un Achat, Un Don
Pour chaque paire de lunettes achetée chez nous, nous donnons une paire de lunettes à quelqu’un dans le besoin.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(1,729)

150 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service overall

Can definitely recommend. Great experience from start to finish. I like the wide selection of lenses, with good explanation on all tiers.
Will surely buy again here.

May 24, 2022
Rated 5 out of 5 stars

good glasses

good glasses, cuter than expected, prescription seems accurate based on comparison to my other glasses. would use again. note, if you do not add the pupil distance when ordering it will delay the ordering - this could be cleared

May 9, 2022
Rated 4 out of 5 stars

Prescription sunglasses plus cut lenses

Was pleased to order another set if prescription sunglasses from Smart Buy Glasses, plus an extra set of cut lenses. The sunglasses were perfect but the extra lenses showed a lot of distortion. We went through some troubleshooting together but ultimately decided it best to refund the cost of the lenses - no hassle. Altogether happy with my purchase and would order again from them!

May 3, 2022
SmartBuyGlasses logo

Reply from SmartBuyGlasses

Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences.

We've taken your thoughts to heart and we relayed your feedback to the concerned department.

I appreciate your kind words and professional demeanor and look forward to your next purchase.

Rated 5 out of 5 stars

always love to shop here

always love to shop here! Never disappointed - great rates and fast shipping. I have bought five pairs of prescription glasses/sunglasses from here and will continue to. They also have excellent warranty.

April 27, 2022
Rated 5 out of 5 stars

Good evening Smartbuyglasses

Good evening Smartbuyglasses ! I am happy to say that I am very satisfied with my latest glasses ordered in January 2022. I am very careful when cleaning the glasses so as not to encounter the same issue as with my previous ones. After about 4 months I must say that I love my glasses. Not only do they suit me well but the quality I chose (your own brand) is absolutely satisfactory. And the customer service is quite efficient, helpful and friendly.
Thanks for your service.

April 13, 2022
Unprompted review
Rated 5 out of 5 stars
SmartBuyGlasses logo

Reply from SmartBuyGlasses

Hi Magdalena,

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you loved doing business with us. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service.

We look forward to seeing you again!

Sincerely,
Steffany

Rated 5 out of 5 stars

all as planned

all as planned - good service

January 28, 2022
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Reply from SmartBuyGlasses

Hi Matt,

Reviews like yours make our day, because it makes all the hard work worthwhile. It's so fantastic that our service has made such a difference and fulfilled your needs.

Thanks again for choosing SmartBuyGlasses, and we can't wait to see you again!

Sincerely,

Famekha

Rated 5 out of 5 stars

Impeccable

Impeccable, conforme, rapide merci

January 27, 2022
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Reply from SmartBuyGlasses

Bonjour Alexandre,

Merci d’avoir laissé un avis 5 étoiles. Chez SmartBuyGlasses, nous nous efforçons continuellement de mieux vous servir.

Dans l’attente de votre prochain achat!

Sincèrement

Mariko

Rated 5 out of 5 stars

Great job Smartbuyglasses !

Dear Smartbuyglasses !!
I have just received my new glasses from you : I am really very happy with them ! Not only do they cost 1/6 of the price I would have paid here in Switzerland, but they also suit me perfectly. and... I can see very well ! Thank you so much for your excellent customer service, for your good job.
Also FedEx delivered them very quickly.
I will take good care of the glasses, I will clean them according to standard and I do hope that the covering will not melt away or get scratched like my previous ones.

Thank you again for your excellent job,
BC

January 20, 2022
Unprompted review
SmartBuyGlasses logo

Reply from SmartBuyGlasses

Hi Bea,

Seeing that you had a 5-star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing SmartBuyGlasses. We look forward to serving you for many years to come!

Sincerely,

Famekha

Rated 5 out of 5 stars

overall excelllent xp

fast delivery, article well packaged and protected for safe delivery, quality perfectly in line with what ordered, price really competitive.

November 20, 2021
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Reply from SmartBuyGlasses

Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We count ourselves lucky to have customers like you. We look forward to welcoming you again to SmartBuyGlasses!

Rated 5 out of 5 stars

I like Mr. Boho!

I received my Mr. Boho sunglasses rapidly and without postage charge. They are perfect and the price is most adequate.

November 19, 2021
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Reply from SmartBuyGlasses

Hi Therese,

I’m so happy to hear you are pleased with your new glasses. SmartBuyGlasses strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

Thank you again for your purchase!

Sincerely,
Famekha


Rated 5 out of 5 stars

Satisfied

Got the product on time and pretty satisfied with the quality

November 16, 2021
SmartBuyGlasses logo

Reply from SmartBuyGlasses

Hi Dom,

I’m so happy to hear you are pleased with your new glasses. SmartBuyGlasses strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

Thank you again for your purchase!

Regards,

Jem

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