SmartBuyGlasses Reviews 

3,269
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 345 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection and high quality of products, including accurate prescriptions and descriptions. The delivery service is frequently highlighted for its incredible speed and efficiency, with many orders arriving quickly and smoothly, often with seamless customs processes. Reviewers also appreciate the professional and reliable service, noting constant updates and an easy ordering process. However, some customers experienced delays or unclear courier communication. A few also noted that delivery times sometimes took longer than expected or that paid expedited shipping did not always result in faster service, prompting concerns about transparency.

What people talk about most

Product

Customers had positive experiences with product, often praising the quality of their glasses and the accuracy... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the fast and efficient delivery... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the quality... See more

Service

People report positive experiences with service, often describing it as excellent, professional, and... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

SmartBuyGlasses have an amazing selection of glasses. You can literally any name brand in the website. Navigating the website is very user friendly and the fact that one can "fit" the glasses is gre... See more

Rated 5 out of 5 stars

Was very easy to navigate the app and choose on smartfit plus the speed in which it arrived in South Africa, however the courier kept it for almost a week knowing there’s no duties payable on glasses... See more

Rated 5 out of 5 stars

I paid around half of what I was quoted locally. The order process was easy and helped me ensure a good fit - especially the try on feature. My specs arrived in only a few days and the lenses are spot... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Absolutely incredible service! I had such a fantastic experience with SmartBuySunglasses. The service was friendly, efficient, and the pricing was excellent. I bought these sunglasse... See more


Company details

  1. Glasses Store
  2. Contact Lenses Supplier
  3. Eye Care Center
  4. Fashion Accessories Store
  5. Optician
  6. Sunglasses Store

Information provided by various external sources

Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.

SmartBuyGlasses South Africa Details

Written by the company

180 Designer Brands For Less
At SmartBuyGlasses, we have the largest selection of designer eyewear online with over 80,000 products and 180 brands.
100-Days Returns
If you don't absolutely love your new eyewear, it's not a problem with our 100-days returns at SmartBuyGlasses.
24-Month Warranty
Our exclusive 24-month warranty covers all manufacturer defects in all scenarios for sunglasses and eyeglasses. For contact lenses, we have a 3-month warranty.
Buy One, Give One Charity
When you buy a pair of glasses from us, we give a pair of glasses to someone in need.

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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4.8

All reviews

(3,269)

354 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy with my purchase

I paid around half of what I was quoted locally. The order process was easy and helped me ensure a good fit - especially the try on feature. My specs arrived in only a few days and the lenses are spot on prescription-wise. The frame quality is good, not luxurious but perfectly functional. I recommend SmartBuyGlasses to anyone looking for affordable quality

October 23, 2025
Rated 4 out of 5 stars

Great for first time buy.

It was the first time I made use of Smartbuyglasses and is quite happy with the experience. It took a bit longer than I expected, but once the product was shiped, everything happened quickly. The glasses is also what I expected and I am satisfied.

December 17, 2025
Rated 5 out of 5 stars

The delivery was very quick

The delivery was very quick, having something ordered internationally which takes the same amount of time as a national order is exceptional. I have ordered numerous times and have always been satisfied with the service as well as the product in pristine condition.

January 8, 2026
Rated 2 out of 5 stars

I paid extra for expedited processing…

I paid extra for expedited processing and delivery, yet my order is being handled under the same standard timelines as if I had not paid for faster service.
This is unacceptable and misleading. When a company offers an expedited option and charges customers for it, that service must be honored — otherwise it amounts to false advertising.

The lack of transparency and failure to deliver on a paid service reflects poorly on SmartBuyGlasses’ reliability. Customers should not have to chase after what they already paid for, nor should they be left waiting under normal processing times when they specifically purchased expedited handling.

I expect either immediate correction of this issue or a refund of the expedited fee. Companies must be held accountable when they fail to deliver the services they advertise, and I will not recommend SmartBuyGlasses until they demonstrate integrity and respect for their customers.

January 6, 2026
Unprompted review
 SmartBuyGlasses logo

Reply from SmartBuyGlasses

Hello Mark,

Thanks for your feedback. We're transparent about our processing and delivery time on our website here: https://www.smartbuyglasses.co.za/faq/18174

I'll send you an email to assist you shortly.

Regards,
Steffany

Rated 5 out of 5 stars

extremely satisfied

Shipped to South Africa with no fees, didn't even have to pay customs. Will not buy another pair of glasses in store ever again, from now on I'm sticking to smartbuyglasses

January 7, 2026
Rated 5 out of 5 stars

Fulfilled customer experience - Joyful

What an amazing offering to discover online, a literal game changer. Massive front-loaded discounts on designer frames, paired with a succinct user experience to add your prescription, take important measurements and within less than a week later, your delivery is waiting for you inside the house.

December 28, 2025

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