SmartBuyGlasses have an amazing selection of glasses. You can literally any name brand in the website. Navigating the website is very user friendly and the fact that one can "fit" the glasses is gre... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
⭐️⭐️⭐️⭐️⭐️ Absolutely incredible service! I had such a fantastic experience with SmartBuySunglasses. The service was friendly, efficient, and the pricing was excellent. I bought these sunglasse... See more
I paid around half of what I was quoted locally. The order process was easy and helped me ensure a good fit - especially the try on feature. My specs arrived in only a few days and the lenses are spot... See more
Was very easy to navigate the app and choose on smartfit plus the speed in which it arrived in South Africa, however the courier kept it for almost a week knowing there’s no duties payable on glasses... See more
Company details
- Glasses Store
- Contact Lenses Supplier
- Eye Care Center
- Fashion Accessories Store
- Optician
- Sunglasses Store
Information provided by various external sources
Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
SmartBuyGlasses South Africa Details
Written by the company
- 180 Designer Brands For Less
- At SmartBuyGlasses, we have the largest selection of designer eyewear online with over 80,000 products and 180 brands.
- 100-Days Returns
- If you don't absolutely love your new eyewear, it's not a problem with our 100-days returns at SmartBuyGlasses.
- 24-Month Warranty
- Our exclusive 24-month warranty covers all manufacturer defects in all scenarios for sunglasses and eyeglasses. For contact lenses, we have a 3-month warranty.
- Buy One, Give One Charity
- When you buy a pair of glasses from us, we give a pair of glasses to someone in need.
Contact info
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and effecient delivery
Quick and effecient delivery. Good quality sun glasses. You can't go wrong with the adidas brand - light, hypoallergic and super comfortable protection for your eyes.
April 16, 2026
Love my glasses the fit is perfect and…
Love my glasses the fit is perfect and my script lenses are 100% correct
April 16, 2026
Helpful and Efficient
The representative I was corresponding with was very helpful and patient when I informed them that my optometrist will not be open for another five days after I had placed my order (this was right after New Years day). I explained the delay as I had a fear that a long enough delay will cancel my order and they were kind enough to relay that message and reassure me that my order will be kept until I can submit my prescription. After that, the processing and shipping of the product was fast and efficient with no further delays. The sunglasses came right before I left for holiday and have used them everyday since,
January 5, 2026
easy ordering experience
April 10, 2026
Genuine glasses though delivered from HK
I felt conned by this website when I was contacted by a courier about customs - the site is Hong Kong based and not in South Africa. However, the Vuarnet sunglasses delivered are genuine and were reasonably priced for the brand. As they cost more than R500 I dont understand how I wasnt charged duty by South African customs. I feel there is some dishonesty in their customs declarations. Just be aware.
April 12, 2026
I live in South Africa and the delivery…
I live in South Africa and the delivery was within 5 days and it was a great product. I searched the serial number of my last glasses and they delivered them. Just tranferred the lenses because I broke the frame. Best option. Highly recommend
April 8, 2026
The process was super efficient and…
The process was super efficient and smooth. My sunglasses arrived in mint condition. Would definitely purchase through them again!
April 8, 2026
Delivered on time and was exactly what…
Delivered on time and was exactly what I ordered
April 3, 2026
Was easy and fast
April 4, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
In process of resolution for incorrectly supplied lenses
Following an incorrectly supplied set, SmartBuy Glasses has reached out to me and offered fair and reasonable alternatives and compensation to rectify the error. I am currently in the process of finalising the issue. I will update my review to 5-Stars once the matter has been fully resolved. At this point I can highly recommend the company, based on my experience thus far.
April 3, 2026
Unprompted review
Reply from SmartBuyGlasses
Hi Udesh,
I regret to learn about the issues with your lenses and our delayed response. I want to look into this matter and ensure you're assisted.
I’ll send a private message shortly with additional details to assist you further. Your patience is appreciated while I look into the best options for a replacement or a refund.
Sincerely,
Elveen
UPDATE: Hello! I've sent you an email on this matter. If you didn't receive it, care to look it up in your spam/junk box. Thank you!
-Update-
Hello Udesh,
I've sent you an important email about this order. Please check your spam / junk emails if you can't find it in your inbox.
I hope to hear from you soon!
Sincerely,
Ellen
UPDATE:
Hello! I've sent you an email on this matter. If you didn't receive it, care to look it up in your spam/junk box. Thank you!
Value for money!!!
I love my sunglasses,great quality not fake n worth every cent spent.Package secured n arrived on time,customs process was seamless.Will definitely be buying again
April 1, 2026
Excellent experience.
Great service and communication from order, tracking, delivery and quality.
March 21, 2026
Excellent service 👌🏼
Bought my frame on the 22nd of March, delivered to my door in morning on the 26th. Mind you i selected free delivery. They arrived quickly 😁😁. Am a happy customer, I’ll be buying again.
March 26, 2026
The delivery was seamless and the…
The delivery was seamless and the quality of the product was beyond my expectations
March 24, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.