Smartbyglasses Reviews 25

I ordered glasses from SmartBuyGlasses on 29.09.2025.
The order was never delivered.

The company confirmed that the item was not received and officially approved a refund. I have written confirmation of this.

Order number: DE0798990722G
Order amount: 457 €

Despite their confirmation, the refund has not been issued to this day.
I have contacted support, but the issue remains unresolved.

This experience is extremely disappointing. I am still waiting for my money to be returned

I bought Serengeti Odel sunglasses from the company and paid for expedited shipping 3-4 days. Only after paying I was informed that sunglasses need to be "sourced" which will took 11-15 days. The whole process took well over three weeks. I would have never bought if I was informed about this upfront. Site is misleading as it clearly mentions item is in stock until you pay.

The model shipped does not match the specifications either. Website clearly mentions chromatic lenses, but regular polarized were shipped instead. I will open the case with the consumer protection authority if not resolved.

The price paid was over $200 which should warrant some trust but I was scammed instead.

Is your company a scam?!

I have written 3 emails to you and also a Trustpilot review and still have heard nothing from you!

I would like to cancel my order and have my money back!
Has received nothing from you, neither order number nor order confirmation!

Now I'm trying in English to hope for an answer!

Which is not just a standard response from Trustpilot

I was very pleased to communicate with Billie from customer support. SmartBuyGlasses delivered the glasses very quickly. I'll come back whenever I need her to and I recommend all dearly.

MEGET MEGET dårlig førstegangsoplevelse.....Bestiller briller via mit Visakort, skal alt muligt igennem med Nem-id og sidenhen en Nets-kode.
Alt får fint indtil jeg får at vide at der er "sikkerhedsproblemer" med min betaling...siden er fuldt underlige mails som jeg ikke forstår. Så er betalingen gået igennem, så er den ikke og nu får jeg denne gebrokne meddelese.
Sjovt nok ER mine penge trukket på min bankkonto og jeg tror sgu ikke jeg nogensinde ser de briller igen.
Denne mail kom i dag: meget skummelt med både svensk og engelsk - UDEN at jeg stadig fatter hvad der foregår:
PS: Enhver idiot ved at man ikke skal sende kopi af sit pas !, som der stod i første mail

Tack för ditt meddelande.

Due to a busy season, I've been asked to help with the Danish emails. I unfortunately do not speak Danish, so I will reply to you in English. Please accept my apology if there's any misunderstanding.

We are sorry for any inconvenience may has caused to you if you have experienced any issue when made payment. Please note that at this time we have not identified any issues with our payment gateway as numerous orders continue to be processed without incident.

I have checked your order but noticed that unfortunately with regards to your transaction, we received a cautionary message from the payment provider following the transaction. We do apologize, however as we are not informed as to the factors that have caused this transaction to be marked as cautionary.

In order to protect both the customers and our interests, we will be unable to proceed with your order processing, to resolve the issue, we can cancel and refund this transaction, then send you a payment request via PayPal.

Alternatively, you could email us the proof below so that we are able to verify that the card holder is indeed authorizing the transaction.

(Photo of your passport | driver’s license)

Looking forward to your reply and we will act accordingly.

Tveka inte att höra av dig om du har ytterligare frågor eller funderingar.

Med venlig hilsen,

Lily
Kundeservice
SmartBuyGlasses